Pine Creek Pennzoil

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Philip Pitz
2 weeks ago
My mom brought her car here for an oil change and now went somewhere else to get next oil change done and they found an oil leak and bent drain plug so thisPennzoil place will mess up on your car and not be honest now my mom has to pay out of pocket to get it fixed because this place sucks at their job and over tightens drain plugs.

  Joe Derouin
4 months ago
Great service The mechanic Tom knows his stuff! Friendly staff. I would highly recommend

  Thor Ragnarok
9 months ago
Let me share the entirety of my experience. I walk in and say "Howdy." Dude then says "Hello." I said "How long am I looking at for an oil change?" Dude says seemingly annoyed, "Dunno, I'm working on that car first." He then walks right out.... and so did I. Unbelievable. I'm not one to complain about businesses, much less post a public review but this was possibly the worst customer service I've ever seen.

  Will Drexler
a year ago
Always quick and thorough oil change service. Been coming here for years, always a positive experience.

  Isaac Watson
a year ago
I scheduled an appointment to have an emission's test done. When I brought it in on the day of, I waited at the desk for 10 minutes until an employee finally came through the door to help me. When I told him what I was there for, he looked at the schedule and could not find any record of my appointment. He then proceeded to tell me that they couldn't fit it in and tried to schedule another one for 2 weeks later. This issue also happened the year before when I scheduled an emission's test with them. They could not find any record of it, but they did end up doing it that day.Overall, I've had a very poor experience with this location. The staff do not seem to care. I would recommend avoiding this place and going to another garage instead.

  TS
a year ago
Friend was charged $20 more for an oil change than if it were taken to a dealership. One would think perhaps you re charged more because of the 10 minute oil change. The problem with that logic is it took 45 minutes, and the vehicle was taken in right away because they weren t busy. Never again

  Cassy Powley
a year ago
Says the open at 8 am. Got here at 805 am and no one was here except a lot of people trying to get in. When a worked showed up at 813 he said they don t open for 20 more minutes. Now because of this my daughter missed the bus, I m late for work, and my toddler has been screaming in the car for almost a half an hour. Extremely unprofessional. If I had known their hours, I could have planned accordingly.

  Gary Morgan
6 years ago
My dad always told me "When you find a good mechanic you can trust, don't ever go anywhere else" Nothing describes Tom better. This place has kept my three late model cars on the road for over 6 years now. They are fair and honest. I once came in almost one year after a repair and he remembered fixing it before and called the warranty on the part and ate the repair. Quality man. Quality business. They don't make shops like this anymore.

  David Kraus
5 years ago
Tom is the best mechanic I ve ever had. Will not take my vehicle anywhere else. He will make time for you after hours or on saturdays to accommodate your schedule. Very reliable and trustworthy man. The oil changes are usually completed between 5 and 25 minutes depending on the number of cars ahead of you. Friendly staff for the most part and reasonable prices on par with every other place in the area. Highly recommended.

  lisamac7074
5 years ago
It's difficult to find a mechanic you can trust. However, I've been going here for a few years now. I am happy with their service & am confident in their assessment of my vehicle's needs. He's a real nice, down to earth guy too.

  Kristina Boyd
4 years ago
Came here for an oil change. They tried to up charge me for wiper blades that had just been replaced. Also conveniently forgot to tell me they needed to replace my oil filter even though they had the time to inform me about the blade upcharge. Quick service, but I wouldn t trust them a second time.

  Katie Hazy
5 years ago
Nice place. Full service and a good price, but customer service was pretty rude. Forgot to give the keys since I m new to the whole push to start aspect of my car and the guy rolled his eyes at me. Then he came into yell at me because my phone is hooked up to my car and i was receiving a phone call. Told me to disconnect my phone because they were going to be turning my car on and off. Totally understandable, just wasn t very kind in his delivery.

  Leroy Hines
10 months ago
Worst oil change ever, all 3 employees were in and out of my vehicle for what reason I don t know. When the second person to drive my vehicle pulls it out he can t get it to stay still cause it s a stick shift.Service: Oil changeService: Oil change

  Jackson Dubreucq
2 years ago
I d avoid going to this place in favor of the other Pennzoil in Cranberry Township. The atmosphere was disorganized and unprepared. They didn t have the filter in stock for my (relatively common) car, and seemed unprepared to deal with a Diesel engine. This wouldn t have been the end of the world, however, the entire experience was made worse when I heard one of the technicians call my car a piece of s*** Volkswagen. Come on, do better. Save your time and head to the dealership, it s basically the same price.

  Jake Fritz
3 years ago
I took in my vehicle to get inspected not expecting any issues, they call me back saying I have suspension problems that will cost a pretty penny to fix. I take the car home to have my former mechanic of a dad to look at it and he finds nothing wrong with the car, we got it inspected at another shop no issues. Its sad that a place would try and rip off a young kid, but I guess it is no surprise. Ill never take my car here again.

  Eric Savage
a week ago
Okay service. Spill and fill with zero upsale.

  Kamal Kikani
2 years ago
Technicians were disinterested. Unclear explanation about service options and final cost. They didn't complete all the points listed in the final invoice. Seemed to have stated 'completed' without actually doing so. Would have been a great experience otherwise, had they explained better and thoroughly completed the checklist. Overall an average visit experience.

  Jonny Kigin
7 years ago
I have only had great service here. We have two older Hondas and they (Tom and his crew) have provided consistent, honest, service for the past few years. It took me about a year to find them (after moving here and missing my old mechanic quite a bit...) after going to various other garages, mechanics, and dealers in the area. On more than one occasion, I have received a call from my wife, stating how grateful she is for these guys--that's a big deal for me. They have always been professional, helpful, patient, and understanding. And the little things they do go a very long way--last Christmas season they left a mug with candy and Christmas wishes in the console after a routine oil change! We won't take the vehicles anywhere else.

  Mark Alesantrino
4 years ago
Terrible service. 10 minute oil change is a scam. Sat there for 45 minutes and was the only customer for 10 minutes in the garage. They put my car outside in 30 degree snowing weather while I sat inside for a half hour. Not to mention they didn t roll up my car window while it sat outside without running. Never going back and would recommend any other service center.

  Jacquelyn Gagnon
9 years ago
Was here last night after stopping somewhere else to try to get an oil change. The first place I went "didn't have the tool" to remove my oil filter. Somewhat understandable, I drive a Fiat, it can throw some garages for a loop due to it's small size.The guys at Pennzoil were able to get me in right away, and got straight to work. Two guys working ground level and one underneath.No one at the front desk while I was inside, could have used a moment of explanation to verify what oil they were going to use but otherwise they had their system down.Clean bathroom, it smelled fine, the TV playing news, and enough seating.They also sold RainX wiper blades, which I needed new ones so that was convenient.They finished 10-20 mins later and it was fast enough that I was worried that they were going to tell me they they too couldn't remove my filter. But no, they were just that quick.Pleasant guys, average price. Wish I had cash on me so I could have tipped them.

  Jessica Kengerski
4 years ago
I was on my way home from work, heard something fly off from under my car and then it was making a clicking noise. I pulled into Pennzoil to see if they could take a look and make sure it was safe to drive home.They were VERY nice and told me the mechanic would be able to check it out for me. He drove it around to listen to what I heard, took his time with it on the lift and inspected every aspect.It turns out a bolt came out of my mudflap and it was flapping around all crazy. Thank god it was something so simple. I didn t catch the mechanic s name unfortunately, but he was AWESOME! I couldn t thank him enough for his time and for fixing it!I will definitely be returning in the future!

  Will Conner
4 years ago
Took the car in for service on 4/13/2020 and really got screwed. They didn't put the dipstick in right and it blew oil all over the engine compartment.now it smells like burnt oil inside the car. Then they said checked the air pressure in the tires but I still have a alarm for low tire pressure. Said they reset the oil minder bit it's still on. I called Pennzoil and the lady said they could only give me the phone number for BBB that they don't own the store's just the name. The stores are independently own. Guess we had our last screwed over service at Pennzoil. Pennzoil is owned by Shell.

  Jaime McCracken
4 years ago
Don't go to this place for an oil change!! They charge $65 for a synthetic blend oil change. The Pennzoil I normally go to in McKeesport only charges $40 for the same synthetic blend oil. They told me they are allowed to make up their own prices. I called Pennzoil customer service line to complain about the price difference and they too said they are allowed to set their own prices. I also had a coupon for $15 off a penzoil oil change but they told me they only accept coupons up to $5 off. And told me I should be happy with that since it's better than nothing off

  Rhonda Deakin
3 years ago
I visited Pine Creek Pennzoil on December 14,2020 @ 1:54 PM for an oil change. The service there was excellent and staff treated me nice.It was the fastest oil change I have ever received and they still checked the air in my tires. I will be going back there!Services: Tires, Oil changeServices: Tires, Oil change

  Brad Dofner
4 years ago
Fast service. Very friendly. FREE COFFEE AND POPCORN! What more could you ask for!? I use Pennzoil's because I love that they offer free fluid top off (including washer fluid) for 3,000 miles after your oil change. In the winter I go through washer fluid like its going out of style because of the salt on the roads getting all over my windshield. I like that I can just stop into any Pennzoil and have them fill it up for free. Unfortunately my car only requires an oil change every 7,000 miles so for the last 4,000 I'm on my own.

  just blaze
3 years ago
these guys are great, you're in and out in no time, they check your tire pressure and wash your windows as an extra. i do a lot of driving and stop here almost monthly with never any problems

  Jason Miller
a year ago
Been going here for a few years. Always fast and friendly. They don t offer all the add-ons you didn t ask for.

  Jeremy Thieroff
6 years ago
The last two times I got oil changes here my oil light came on way before 3,000 miles were up. I took it elsewhere and my car had literally no oil in it at 2,000 miles. This place will rip you off. There are dozens of other options. Go to any of those instead.

  Billy Merrz
5 years ago
My son went here and they replaced his air filter and charged him for it without asking him if it was OK to do so first. Thanks for the assistance but I'll do it myself for a fraction of the cost next time.

  Bunny Rodriguez
a year ago
Love coming here. The guys are always so nice and quick! Get what I need done in a hurry! I love it!