Graceland Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sean Barrett
a month ago
Graceland has had my car for over 6 months. 2 months ago they falsely collected payment from my insurance company and never once called me to tell me they were doing so. They tried to dupe me by clearing my check engine lights instead of repairing the mechanical problems with my car that persisted after the accident. They've tried to defraud me and my insurance company both for months. Take your car somewhere else. This place is run by serious crooks. They don't even have repair techs on staff. They outsource repairs and know so little about cars that they tried to tell me my wiring issue "would have totalled it" even though I was adamant that those issues be fixed when I dropped the car of in AUGUST. ITS NOW MARCH

  Joshua Pelta-Heller
10 months ago
Needed repairs on my Honda Accord and took it to Graceland Automotive, which was recommended to me by Geico. They accommodated me promptly, and when one part was on a three-month extended backorder from Honda, the folks at Graceland were engaged with a sense of urgency to try to get the part in as soon as possible and get the repair completed. In particular, Mindy and Joe were responsive, attentive, and always absolutely professional, getting back to me with updates and keeping me assured that someone there was actively managing and on top of the situation. Of course you don't want to have to get car repairs done -- but when you do, in the Pittsburgh area, you don't want to take it anywhere else. Thank you Mindy, Joe, and Graceland!Service: Body & Trim

  Chris McLaughlin
3 years ago
My wife s six month old car was hit from behind. From the moment I started talking with Paul and then Joe, I was confident In dealing with them. They handled the details with at fault driver s insurance company, and had our rental vehicle ready to go on site. To top it off, they did tremendous work. The car looks brand new again! I greatly appreciate their professionalism and efforts to make it all happen.

  Pierce Valentin
2 years ago
Had a simple auto body job I needed done fast, and they fixed it quickly and at a great price! Some of the best customer service I've had at a vehicle shop, owner was very nice and the girl on calls/front desk was very friendly and helpful. Thanks!! I enjoyed the Elvis theme

  Scott Yingling
3 years ago
This is my go-to body shop for when my cars get hit parked outside my house on a narrow street. I've never been disappointed with the results, they detail my car before giving it back. Great staff, Joe and Krista are friendly and know their business. Graceland is the only body shop I use.

  Snapper Schomaker
a year ago
Simply Great to work with, I took my truck to graceland Automotive and was thrilled with the attention and service I recieved. What I thought was a difficult repair they did in just a few days, it was completed on time and they even detailed it inside and out. It looks like brand new.

  Maryann Aarseth
3 years ago
Graceland Automotive hands down is the best auto body shop in PA. Amazing experience from the first phone call through the QC when I picked my car up. My VW looks like the day I drove it off the lot brand new. The best customer service and attention to detail - thank you, Joe and your entire team at Graceland Automotive!Services: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, WeldingServices: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Welding

  Philip Petraglia
9 years ago
About 8 years ago, I was in an accident in downtown Pittsburgh. As a result of the damage, I was unable to drive the car but the AAA tow truck driver suggested towing the car to Graceland Automotive. At that time, I had not heard of Graceland Automotive and was a bit leery of having my car repaired by an unfamiliar organization. Since I had no other viable options and was a little dazed from the accident, I agreed to let the driver tow my car to Graceland Automotive.The service and quality of work I received was spectacular. Paul s mother was working at that time as the scheduling person. She was a sweetheart and kept me informed of the status of the repairs. The repairs were done to perfection and when the car was returned to me, it had been washed and cleaned inside.As a result of several other fender benders since that time, I have had to take my car to Graceland Automotive several other times and as recently as this month. Each and every time I have received the same courteous service and repairs done to perfection. Each and every time the car has been returned to me washed outside and cleaned inside. In fact, several times other non-accident related scratches and dents have been repaired without my request and at no charge to me.The organization obviously prioritizes happy and satisfied customers above all else. That is so rare in today s world that it makes Graceland Automotive stand out. It s comforting to know that should I need auto body repair services again, I have an organization that I know and trust! I wish that other organizations chose to operate in this manner.

  Tibor Koppanyi
a year ago
Hoenst and clear communication throughout the repair process, did a great job fixing my car! Will be recommending to others!

  Sheyanna Pallone
a year ago
Amazing service! They fixed my car pretty fast and inside cleaned it when they didn't have to. You could never tell a stupid blue bus side swiped my car.

  Anita T
9 years ago
My insurance GEICO had my car towed to Graceland auto after I was rear ended. I had never heard of them and was not sure but. They did a very good job on the repair. Not every situation is perfect but I feel comfortable recommending them.

  Diane Berman
6 years ago
Recommend without reservation. I had never heard of this shop prior to repair job, but it was the only Geico certified repair shop recommended by the company in this area. I now wouldn't go anywhere else! Quality body work. Excellent communication with owner about progress on vehicle. Car was returned in spotless condition.

  Meghan Stetzik
11 years ago
I had my Honda Accord towed here after getting T-boned downtown a few winters ago. My car and I have been best friends since high school, and I was sure it was totalled. But the guys at Graceland told me they could restore it, and they were right. When I came to pick it up (in a very short time, considering the amount of work needed to the front) everything looked even better than before - they did an excellent paint job, right down to the tiny black line around the top by the doors. They even cleaned it, inside and out! Before I paid they talked me through everything they'd done so I felt comfortable with what I was charged - also a reasonable amount. I tell all my friends to come here for top notch work and honest service - often hard to find among auto repair places. I will bring my car back here if it ever needs more work, though that may be awhile down the road, because it has run like a dream since the accident and like I said that was several years ago. Definitely come here if you want your 4-wheeled friend to be pampered and want to be treated like a human being instead of a number!

  Julia Mullen
10 years ago
Hello, my name is Julia Mullen. I wanted to let the people of pittsburgh and the surrounding areas be informed of this excellent place, service and unbelievableoverall experience known as Graceland Automotive. My Ford Escape was hitresulting in a substantial dent and fender repairs. To be honest it seems like a brand new car. They take care of everything for you. Folks u would be crazy if you do not select Graceland Automotive as the company for your car troubles. Would not go toany other place.

  DeShelle
4 years ago
While I ultimately did not use their services, this place was highly recommended by several people. To my knowledge there very very skilled at Restorations. If this was the place already in my Automotive Rolodex I definitely would have remain here.

  Laura Woods
12 years ago
I want to share my simply horrid experience at Pittsburgh auto body shop, Graceland Auto, with you so you won t have to experience the simply disgraceful customer service that I did. My car was towed into Graceland Auto last month, after my insurance company, Geico, recommended it as one of the good car repair shops in the area. I quickly realized that either all Pittsburgh auto repair shops are terrible, or Geico has pretty low standards. Not only did I receive terrible customer service at Graceland Auto, they also did not properly fix my car, sending me onto a wild goose chase for an entire month until it was finally fixed.Moral of the story, if you need a Pittsburgh auto repair shop, steer clear of Graceland Auto. Not only are they rude, but they also don t do very good work. I feel so strongly about this that I m switching insurance companies from Geico, because if they feel this is good service, I don t want to be their customer.

  Brian Terrell
3 years ago
Excellent body work was done on my vehicle in a timely manner. Amazing people work here. I highly recommend their business. I will be returning here for all my body work needs in the future.

  Lynn Travers
11 years ago
My boyfriend and I got into an accident the sunday before christmas. We knew that GLA worked with our insurance but since it was a weekend, and right before the holiday, we weren't sure anyone was even going to be down there or who would tow our vehicle. Not only were we able to get ahold of someone, they got a tow truck out to us very quickly. Also, they went out of there way to get all of the parts that were needed, for our 2007 Dodge Charger RT, so it wouldn't be totalled. The receptionist was very nice as well and always kept us updated with the progress. The charger runs better now then it did when we first purchased it. The king and his team did a great job and, not only will we go there for future issues, but I have and will continue to refer GLA to others.

  Tim Ludwig
13 years ago
**Correction I went to fill up my gas for the first time after they "repaired" it and the latch doesn't work. 3 stars just went to a 1 for being forced to open my gas cap with a screwdriver.I came with them with 2 repairs that needed to be done. One on the hood and another on the gas cap. The former not going through insurance and the ladder going through Geico. I got an estimate for both and told the owner Paul D Amico to go ahead and schedule me and signed a letter authorizing ordering the parts. Geico issued payment directly to him for the repairs later that week. He estimated 4 days and said he could easily do both in that time. Two weeks later I dropped it off on a Monday and gave him a call Weds. to see how it was progressing. Said he had to order the gas cap assembly (which was obviously damaged from the start and should have been ordered) so it was going to take a little while longer. That's fine with me Geico is paying for a rental car. He asks again about the hood and I say yes I would like that fixed. Come Tuesday of next week the office calls and says the car is ready and I ask how much for the hood he gets on the phone and says oh no you never said to do that. He said he called and asked me about it and I said no (never received any call from him only talked to him when I asked when it would be done). Its pretty obvious to me that he has obligations to finish his Geico and other insurance cars first because of time restraints but will not admit it and put off minor stuff for later. If you go there get in writing what you are going to have done and how long it will take. The repairs they did look great on the outside (little did I know that you couldn't open it) and they detail your car too but the service and communication from Paul D Amico was very very sub par. Not going back for the hood repair because who knows 2 days that he quoted me on could turn into a week without a car.

  Tina Ebore
5 months ago
Very fast repair great work

  Amy Mutdosch
9 months ago
Got a reasonable estimate. Very friendly. Great Elvis memorabilia inside.

  Tyisha
2 years ago
The woman I spoke to was very nice and courteous. Even helped me get my things from my car! I would recommend me to my friends and family. Very happy!!

  Pamela Lowery
7 years ago
Graceland has serviced several of my families cars and every single time, we walk away as MORE than satisfied. Outstanding workmanship!

  Linda Johnson
2 years ago
They did the best work ever. I am so satisfied with everything. Very good customer service. Would highly recommend.

  Joseph Waldholtz
a year ago
Did an amazing job on my car. Really awesome customer service.

  Mike Damico
3 years ago
Great service and communication. Very honest and reliable. It's the only place I'll take my cars!

  Stephen Mesich
8 years ago
Wow, called to get a price to replace a core support and was told they only do work on vehicles that were involved in an accident. Guess all the paint fumes are working their magic

  Sherr Er
7 years ago
The best place I've ever been to for a car repair so far. Definitely will be coming back to these guys.

  Joe G
3 years ago
Excellent body / collision shop trustworthy and attention to detail is top notch . Would recommend anyone to have work done there

  karibe son (karibe son)
4 years ago
This is the worst place you should ever take your car to repair, they had my car stuck for more than 54..... days, the service is the worst, if you want a quick repair do not choose this place, super disappointed for everything....