Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Katherine Brinkley
4 weeks ago
I called at 10 am to have my car towed to the garage they were here within an hour. The driver was very nice and even pushed my car around the parking lot in order to load it on the flatbed. The price was very reasonable. I am very pleased with their service and would recommend them to anyone. Thanks guys for making my life easier.
ghmag82
2 months ago
After police recovered my stolen Kia Forte, it was towed to Culgan Towing. I stopped by to recover my work boots and some other items left behind in my car by the thieves. The man working was extremely nice and drove the car outside the gate so that I could look it over and recover my items. He allowed me to photograph the damage and chatted about other robberies in the area. He never rushed me and was friendly the entire time. I felt I needed to leave a review since I was treated in such a nice and hospitable way beyond what I expected.
Joe Hughey
4 weeks ago
After a pretty terrible accident the police had Culgan Towing tow my car. After some time I came to handle what needed done and they were very kind and informative for someone like myself who has not gone through this process before. Recommend.
SHELLY Borcik
2 months ago
This business should be shut down. They are nothing but crooks connected by police, impound scam! If it wasn t it would be open 7 days a week so you are not screwing people over racking up unnecessary storage fees! My son s car broke down on Saturday night at 10pm and because it was in the road the police arrived and called for a tow truck. Triple A said they could be there within the hour but the police would not wait. The tow truck towed the vehicle to an impound lot that was Not open the next day (Sunday) which was racking up storage fees. Unbeknownst to me the cost was going to be $425 for the tow, storage and a tow to a garage just around the corner, they don t work on cars, they just tow them and hold them hostage. We were informed we could not get the car until the police released it making us go all the way over to Churchill police station to get a release. The police said Oh you don t need this, it was towed because it was disabled. How can a company have a contract with a township and not know the actual rules. Also if you are contracted with these boro s open your business 7 days a week or do not charge when you are not open. That is unfair and crooked! It is Already hard enough when your car breaks why hurt someone more! That makes you Crooked and a lot more bad words!
Christopher B.
2 months ago
Thieves , I had the company tow my car at 12 on a Saturday, not open on Sundays, so I had to pay an extra day for a car that was junked at 475 dollars to tow it across the street. Burn his place to the ground and never thrust these crooks.
Kathy Hutton
4 weeks ago
Had to have him load a Ford F350 at Copart (they wouldn't) SUPER Nice young man. Would use them again if needed. Signed Preston & Kathy Shivers
Monei Da Goddess
a year ago
They can be very rude and hard to deal with. They're not customer friendly for the most part. They're very expensive and very rigid with their rules. I understand that you must have rules and you have to go by them but the delivery of the message is very important when you're dealing with the public.PS... They will call the police on you if you get too mouthy with them and then they will lie when the police get there. I witnessed it myself.So basically, watch your mouth and do whatever they tell you to do and try not to talk back too much. And I did wonder why they always had the cars and the police said that they are contracted by that borough so they can get all the calls to come and get your vehicle.I hope you never have to use your services, but if you do good luck everyone.#MoneiDaGoddess
Kristina Long
7 months ago
Terrible business, only getting by on towing people's cars there and then charging them outrageous amounts to get it back. They were asked to tow my car to my body shop and instead tote it to their yard and are going to charge me over $300 to get it back. And then I have to pay for a tow to get it to my body man
Adonus Carswell
a year ago
Although they towed my car for 225 on Friday evening and are not open on weekends but still charged me $60 per day , Brandon was a a great employee and made everything as simple and easy as possible. Others were not so helpful or respectful. Thank you BrandonService: Car towingService: Car towing
M K
2 years ago
They towed my neighbor's classic "K" car twice and the flatbed they used was amazing! The driver, Rick, was professional & handled it all with great expertise. It was quite the spectacle to watch! The equipment was really big! With the flatbed able to expand hydraulically & smoothly & efficiently load the car with not a scratch! The truck was clean & newer looking, well taken care of so I believe one's car will be the same; very impressive!Service: Car towing
LoLo Jean
2 years ago
Got in accident on parkway had too spend 48 hours in the hospital I'm 7 months pregnant. Call them to ask how much my vehicle was he said the insurance had to claim it, or I would've paid sooner . Refused to let me get a car seat for my 2 year old child . Very rude and unprofessional treat you like you committed a crime . Prices are outrageous and unreasonable. Don't ever call them to get your vehicle .. All I want is my car seat for my child until things are resolved. 0 compassion for victims.
Chuck Wright
9 months ago
Best tow truck service I ever had!! Jason and his crew there to save the day in no time. I highly recommend them
Michaela Rayan
3 years ago
Thank you Culgan Towing for helping us with unloading our forklift. You made it a smooth and easy transaction. The customer service is great and fair pricing. I deal with towing companies weekly and it always makes my day when things can go smoothly for us, the driver, and our customer.Service: Special vehicle towingService: Special vehicle towing
Kathleen Fox
2 years ago
Culgan Towing was utilized by the Forest Hills Police and the State Police to tow my sister in laws car. They kept it inside the building for safety sake as her purse was inside the vehicle. Once the car could be released to the family our ( my husband and I) found the owner to be very kind, thorough, and extremely sensitive to our situation. There ARE good people out there . This business confirms that to myself and this family.Service: Car towing
Mae Miller
3 years ago
They had horrible service, and were extremely rude when I was trying to ask questions. They were not open on time when I went to pick up my car. They patronized me the entire time I was there because I am a women. They're not that bright and don't have any sort of time management or urgency in their work. They are also extremely overpriced and aren't afraid to clear out your wallet. Overall a horrible experience. I will definitely not be using their services again. Highly recommend finding somewhere else for your towing needs.Service: Car towing
Paul Krasovic
11 years ago
Had my car towed by the Swissvale police after is say for a few weeks. Called Culgan and the initial person was respectful of my questions and we decided to sign the car over to them to wave all the storage fees and ended up only having to pay for the tow. After bringing in the title and signing the paperwork I discovered I had left my key at home -- but the gentleman who was helping me offered to help me get the car open so I could get my remaining belongings. All in all, it was a good experience. Also great to see these guys working on a few old Hot-Rods in the shop. Thanks for helping me get rid of my car.
gay volleyball
5 years ago
a little pricier than i had originally planned for, but the guy was very friendly and nice. made small talk while he towed and while i rode with him, and it calmed down my nerves over my car. overall a positive experience.
Maurice Otis
3 years ago
The most terrible business i've ever dealt with. Terrible customer service with no office to even sit in I was trying to ask for help and everyone was acting like robots... the employees tell you one thing and the boss of the place tells you something different so you dont know whos really the owner... i was charged an extra 100 on my bill when i arrived lol they did everything to try to keep my car... When i received my vehicle my back bumper was hanging off of the vehicle I have the receipt of the damage that was reported on the vehicle before it was towed but i wont go there because i wont get anything back anyway from these guys by the looks of it... luckily it wasnt a big deal and i was able to just slap it back on its like they were tampering or hit another car with my vehicle... so be careful and take pictures before they send it to this specific tow lot... not to mention they towed my vehicle a day late and told me i would get some money refunded due to the late tow... they didnt give me the money...Service: Car towing
Dante Johnson
a year ago
I used this place the people are nice and very professionalI need a tire the next the guy who towed my truck called my fone to inform he had found one for me i had on but i appreciate the fact he took the extra mile to call me an made sure i had found a tireI got towed once it was reasonableThe 2nd tow was a bit pricey swissvale to monrovile but not the most expensive tow so overall not bad
Dominique Johns
a year ago
If you need a tow CALL CULGAN !!! Best service I received in a long time . Very Fast and give me great customer service. Thanks guys .Service: Car towingService: Car towing
Brick Lord
9 months ago
They treat people terribly they over charge for everything and they are so pressed to extort you for any or all your property it's almost like they have no souls or hearts be wise and stay clear of these people
James Stiles
3 years ago
Horrible customer service the older guy at the lot was really rude they also filed false paper work with the state had several things stolen from my vehicle while in their possession and was billed for a extra day of storage.They should be put out of business.so if you like dealing with these type of people give them a call they'll be more than happy to fleece your pocket.you get 1 star only because I can't post without it you suck negative 5 stars
Travis (not travis lol)
2 years ago
This place is awesome. Super professional and understanding staff. All things considered, their prices are more than reasonable..and peace of mind is a given. Need more company's like this out there.
Brenda Johnson
10 years ago
I was sitting at a stop sign during rush hour traffic and was hit from behind by an non-licensed, uninsured driver and sustained injury to my neck. When Swissvale Police arrived, along with ambulance, I specifically stated to have my vehicle towed by AAA even though it was driveable because I had to go to ER. Swissvale Police ignored my request and had my vehicle towed by Culgan Towing. When I was released from UPMC Shadyside Hospital I tried to retrieve my car but was told I could not have it until I paid for the towing. I receive disability income and told them I have AAA so it is truly unfair that I have to come up with money I do not have to get my car when I was the one obeying the traffic law of stopping at the stop sign. It has already been over a week and the fees are continuing to add up. I've asked Swissvale Police to help me (because I am the victim), but they are with Culgan Towing. Why are you treating a disabled victim so unfairly. They will not even let me get my belongings out of the car. I am staying with someone & have papers in the car to get a Section 8 apt & now I'm going to lose the apt. Can someone please explain to me how this can be legally right. By the time I get my check for August, I will have to give the whole amount ($800) to Culgan leaving me with nothing. That might not even be enough by then seeing that they are charging a daily storage fee.Not the $200 deposit I need to pay for apt and nothing to pay my way at where I'm staying. I was given until August 16 because that is when I would've been able to get the apt after paying the $200 on the 1st. My best friend even wired me $100 from FL & I tried to make an agreement with Culgan, but to my dismay, they were completely heartless. So as it stands, I will be without a vehicle and homeless. I am in constant pain and the stress is making me severely depressed. I thought the Police was suppose to protect & serve. Taking from the poor instead of helping them is why America is the way it is. Is there anyone out there who can PLEASE help me.
Vinnie Blonca
3 years ago
Don't let your car or truck get impounded here. Over charge for storage. $60 a day is crazy. It ain't like they're going to put my car in a heated garage or something. Sad to charge that much in a pandemic..
Iesha Williams
3 years ago
Had my car towed from Bp Gas station the tow truck guy broke my subframe I called to have it towed to my macanic the same night the guy said I had to call back tomorrow then I call back the next day other tow truck took my number and said he would call me when he was able to tow my car he never did then I called the next day to speak to a manager the part time guy said he was at another yard while He kept saying he knew nothing About and tried to shut me up he took my name and number and then hung up on they r very unprofessional and won t never get my money againService: Car towing
Nichole Jones
6 years ago
SCAM COMPANY. If you dont have $500 available in your account at the time of towing, you can kiss your vehicle goodbye! They will insist that they are the ONLY company that can tow can your car, even if you have Triple A. Then they will charge you as they please, all while allowing their drivers scream at, and threaten you. PROFESSIONAL THEIVES. BEWARE!!!
carol
9 years ago
I just wanted to alert this company of how dangerous one of the drivers was on 8+26-2014, my daughter and granddaughters had left the Austin Mahone concert and we were sitting at tne WW2 memorial. At 9:45 PM the truck was in the same side as we were sitting and started to blow his horn, and I mean laying on the horn. The traffic was naturally congested and parents along with their children were crossing the road. Mind you of the scenario people ,traffic and a dangerous driver. He laid on the horn once again , closse to rear ending the car in front then laid on the gas and cut around the cars in front in the wrong lane and continued speeding down the road. There were no police to stop him which is sad, but most of all he didn't hit anyone. You as a company doesn't care to train your drivers about road rage? Concerned for Safety. Carol Earley
Zach Tabler
7 years ago
Called to get business hours and told me 8-5 when its 9-5. I enjoyed waiting outside their office for an hour, which there is no sidewalk so I could wait in the middle of the street
Keisha Jones
4 years ago
Horrible customer service...waited till the time they was supposed to tow my car to ask questions.. Then hung up and said they weren't towing my car...all because I asked y they didn't ask me these questions last week when I scheduled the tow