#1 Cochran Kia of Robinson Parts & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maggie Wilson
a year ago
I had a great experience at Kia in Robinson! My car was running through coolant quickly and I knew something was definitely wrong. They were the only Kia service dealership where I could get an appointment the week fo Christmas. They were very accommodating when I asked to drop it off two days early with impending weather coming in. Jeremy was welcoming, friendly, and very helpful when we dropped it off. It needed a new catalytic converter, which they had to order, but it did not take long to come in and finish the repair. They explained everything in detail and answered all of my questions. When I picked it up, I was helped quickly and my car was clean inside and out! While this is a drive across the city for me, I would not hesitate at all to return for future service!Services: Auto exhaust system replacement, Oil change

  marshall C
10 months ago
PLEASE DO NOT BRING ANY VEHICLE HERE communication on your car is none existent. picked up my Kia k5 2021 from their shop and they forgot to tell me my undercarriage carpet was missing 4 bolts. it came undone on the highway and folded in on its self. For your own good don t go to a place that doesn t value your service or your safety.

  Michelle Schultz
a year ago
I will not be going back. Bought an older Kia from private seller. Went to dealer for oil change. Not only did it take 2 hours despite having an appointment, but they tried to pressure me into spending over 1K on things I didn t need. When I said I couldn t spend that much, they tried to get me to do a payment plan. They still upcharged for a couple things without telling me in advance that there would be a charge. They also didn t believe me when I said I booked online (which means getting a discount). Went to a local mechanic with a reputation for being honest, and he said it was all a racket. Fixed what legitimately needed fixed for a fraction of the price. Looked at all fluids Kia said I needed to change and said they were fine.

  Amber Rechichar
10 months ago
This is the absolute worst place to take your vehicle. I have taken my car here for years and it has gone down hill in the last year. They charged for rotating my tires yet when I checked the pressure and the markings I had on them, the tires were not rotated. Recently took it for an inspection, I was told it would be an hour and a half. We're on 3 hrs now and they can't give me an estimate of how much longer. DO NOT TAKE YOUR VECHILE HERE.Services: Tires, Vehicle Inspection

  Leigh Lindsey
a year ago
I have never had a good experience with this service department. I have a brand new car with less than 10,000 miles and yet I leave this service department feeling let down every time. They lie about warranties and tell me there's nothing wrong with my car when I am sitting on the side of the highway because the engine began misfiring again.They told me Perelli does not warranty tires when they come on new cars, also a lie.I cannot wait to throw these keys back at them when this lease is up. I will never buy anything from or have any vehicle serviced at #1 Cochran again, ever.

  LuAnn Tracy
a month ago
I am very pleased with the service department especially the front desk guy. Highly recommend!

  Stephanie S
a year ago
Worst place I ever experienced as a car owner. The service department is terrible. They never had me in for an appointment, even though I scheduled with someone. When I told them that I couldn't leave my car to be fixed, they didn't seem happy. I asked for the part number for what was needed for repair and was told I couldn't have it?? I was charged for a diagnostic, which was never really given or if was given it wasn't really explained.Asked where the car was and was told in the back lot. I could find it by going through showroom or just walking the lot.I had to search the lot for my car and found it in a back lot where the cars being repaired are parked.They didn't give me my keys and a nice salesman went to retrieve them. However, when he came back, he questioned whether he should be giving them to me??The service department is jacked up and has no sense of how to treat customers. After reading other reviews , I question if this is because I'm a woman??I by trade train in customer service and how to use that training to increase revenue and would love the opportunity to ensure that this problem can be rectified.

  melissa (Mellymel)
a year ago
Upon calling to ask about oil change & tire rotation services Matt was so helpful and super nice. He was able to explain the process to me. When I arrived the next day he was super friendly and took my car right in. The service was fast and thorough.Service: General repairs & maintenanceService: General repairs & maintenance

  John Kabulski
a year ago
Words cannot explain how bad there service department is on communication. My car was there for 7 weeks and I never received a return call. After driving 1 hour and 45 minutes home I discovered the all of the parts to my engine were not assembled correctly. This is probably the first one star rating that I've ever left. This is just half of it. It really gives Kia owners second thoughts the next time that they're looking for a new car.

  Jim Weimer
2 years ago
Cannot get service department to return calls. Customer service rep either says person in service didn't know the status of my car and someone will call me back or service rep says they couldn't get through to service depatment. I have called 4x! Car has been there since Jan 3, 2022. Today is Feb 10, 2022. I know there is a supply chain issue but I'm just asking for someone to give me an update. Awful costumer service!Service: Transmission

  Nataliia Mykhailenko
2 years ago
WORST SERVICE EVER .I brought my car for oil change , which is must be free , because I bought brand new car . And I mentioned couple times over the phone and in person at shop that it s free . They d said : yes , it s free and took a car for oil change . After 2 hours of waiting( they told me in the beginning that it s gonna take little bit over an hour) they charged me $113 , when they mentioned it s free .If you want to save your time and money , DON T GO THERE . and they left my car inside very dirty and dusty . Never again .

  Dale Wright
a year ago
Everyone was very nice and polite.

  Sidney Snobgrass
2 years ago
fast and efficient service...

  Richard Forster
a year ago
Friendly service

  Michael Kascak
2 years ago
Joe is a delight

  Babak Badraghe
3 years ago
Friendly staff