John Kennedy Ford of Phoenixville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aum Breath
2 months ago
JFK Ford in Phoenixville was simply awesome. From showroom to delivery, it was a 5 star event.There s a vehicle dealer there named Matt, super accommodating and nice. He was patient with me as I asked question after question. He helped me build a truck from beginning to end. Matt was always accessible when I needed to know something about the truck order. He never once pressed or pressured me into anything and was always professional. I would highly recommend asking for him if anyone ventures in there! He knows his craft.Thank you Matt

  LeeAnn Webb
a month ago
I just had the best car buying experience I have ever had! I worked with Chris P. And let him know what I was looking for. He was able to locate the car (color, interior and all the options I wanted!) and get it in for me without any issues. Then when it came to buying the car and trading in, I told him what I was as looking for in payments and he was able to get it done without all the hassle. This is the third car we have bought from them and plan on coming back for our next. They valued our loyalty and showed it with this no hassle experience. I m over the moon and very happy with my new Mach E! Thank you!

  Rachel Hain
5 months ago
All I can say is Wow ! I m new to the area and began my search for a used SUV. I came across John Kennedy Ford and inquired about a car and I was quickly connected to Chris Phillips. I m telling you, this salesman truly went out of his way to assist me. He even came to my house to bring me to the dealership to test drive cars. He explained all options and also discounted the price for me to meet my needs. He was in constant communication with me and even delivered the car to my home. He was friendly and went above and beyond my expectations. This dealership will have a customer for life with me! Loving my new ride!!!

  Vanessa Hart
a month ago
Highly recommend this dealership. Especially Matt in sales! He was amazing, so friendly and very attentive. He answered all of my questions and was super helpful throughout the whole process. We had everything settled over email which made the visit to the showroom quick and easy! Definitely will be returning in the future.

  Tony Nattle
a week ago
I ordered my Ford Maverick the end of July 2023 and was told it would be here in January 2024. My salesman was Matt Bierer, he was awesome and a total professional, he kept me informed on the path of my Ford Maverick as it made it's way across the country and when it arrived January 15, Matt took the time to give me a complete run down of my new Maverick. It's been 3 months since purchasing my Maverick and it's exceeded my expectations for a compact 4-door pickup truck. Also the business manager Nate Dougherty was professional and knowledgeable with the financing aspect of my purchase.

  Karen Michel
a week ago
My husband and I recently purchased a Bronco Sport Outerbanks from John Kennedy Ford. The salesman who helped us was Joe Rahm, and we have to say he was excellent to work with. He was extremely knowledgeable, and not pushy at all. He worked hard to find the vehicle we were looking for, even driving to another dealership to pick it up and bring it back.Joe also worked hard to get us the best deal on our trade-in, and continues to answer any questions we have after we brought the new car home.If a new Ford is in your future, I highly recommend Joe Rahm and the Kennedy group.

  j Ariel Muniz
5 months ago
I was very pleased to work with Joe Rahm and the rest of the team at John Kennedy Ford. I had a better experience here than I did in dealing with other big dealerships in the Lehigh Valley area. I highly recommend to stop and take a look at their inventory. I hope you have the same experience as I did. Everyone that I came in contact with, were very welcoming and professional. I will recommend anyone looking for a car or truck to take the drive to John Kennedy Ford as I did.

  Rick Kocher
a month ago
I'm no longer giving my business to this place. My vehicle was perfectly fine. I got an oil change, and they always say it includes multi-point inspection.They told me that I will be needing a $2000+ repair soon. So they obviously checked something.I pick up my truck, and the next time I drive it, the check engine light comes on. I called to tell them I had no light before the oil change, but now I do. They tell me it's not related to the oil change, and it will be $185 to run the code.Guess what, I will take my business elsewhere. Because you don't know if it's related.

  Paul Graham
3 months ago
Honest staff, friendly, terrific communications. Matt Bierer is the sales consultant you must ask for, he is courteous, smart, experienced and he knows cars. I could not be more complimentary of this dealership and the used car I just bought. You can trust the people here to give you a fair sale, and an excellent experience. Manager James Malarkey is among the best I've met in this industry. You cant go wrong at John Kennedy Ford.

  Vincent DeFelice
2 weeks ago
I called on a Monday with an issue with my F150. JK of Phoenixville was able to take the vehicle in the next day. I explained to them I was in a time crunch, needing my vehicle for vacation a few days later. They made no promises it would be done but they told me they would do everything they can to get it done. They were able to get the vehicle done before my trip. Jimmy hung around after hours to wait with me while the tech completed the work. Adam my advisor was extremely helpfully and communicated to me throughout the process. I appreciate this one JK of Phoenixville.Thank you

  Sue Arenschield
4 months ago
I needed to have a software update installed in my Mustang Mach-E that was going to take 2+ hours, and when I said I would be waiting for it, they told me they have a new complimentary service for picking up and delivering cars that require service.They even have an app that let's you know when they're on their way and exactly what time they'll arrive, the name and picture of the person who will be picking it up, and their contact info. They picked my car up an hour earlier than I expected (heads up!) and returned it several hours earlier than expected (pleasant surprise). For those of us who aren't usually able to have someone help us drop off our car, this was most helpful and an excellent experience.

  Trout Haven
10 months ago
Great sales team and great service team. Very professional. I ordered my first new vehicle through them, a 2023 Maverick truck. When it arrived, the buying experience was smooth, everyone was accommodating, informative, and not pushy.After 6 months, one of my power windows failed - I called the service team and they fixed it the same afternoon! Again, very accommodating and they honored the warranty without hesitation. I highly recommend this dealership.

  David likens
2 weeks ago
Edit: Changing my review as JKF responded promptly and exceptionally.Been going there for 7 years or so. Serviced multiple Fords and currently service our Two Lincoln s there. Even talked my sister into buying an SUV from there.My last experience I had some issues and I contemplated not going back.However, after speaking to the service manager Chris, I d say JKF went above and beyond to satisfy my concerns. Unfortunate things happen sometimes and I think the way they responded gives me confidence for future business.

  Benjamin Ilkhanoff
2 months ago
Matt Bierer and the rest of the team at John Kennedy Ford have been incredible. Whether it be service or selling me my first vehicle, they have treated me as nothing less than family. I highly recommend this dealership to anyone!

  Daniel Givens
4 months ago
My wife found the perfect car for herself. Her last car was destroyed by a deer crash.....she originally wanted to wait before going to look at new cars....Last night she just happened to look for a car like she just lost, and found one a bit nicer than the previous one....It was at John Kennedy Ford , a two hour ride for us....We called and talked to Joe, he was very nice and offered to take some pictures of the car she was interested in, and sent them to us...without hesitation we made appointment with Joe. When we arrived hours later, we met Joe. He patiently was waiting for us...He was very friendly , asked about our trip there, then he showed us the car..........Just what she was looking for.....very nice car...we began buying process. Joe had the team prep this car and detail it....BEAUTIFUL AZERA....Everyone there was very nice. Joe was great and extreamly helpful and understanding. Answered all of our questions about the car and buying process..He even took care of getting our rental car back to the rental company...We are very happy to have met Joe, and very happy to have done business with JOHN KENNEDY FORD....HIGHLY RECOMMEND SEEING JOE IF YOUR LOOKING FOR A VEHICLE ...IT' S worth the drive.....Thanks Joe, Beverley and Daniel Givens from New Jetsey.

  Stephanie Reid
2 weeks ago
Matt is the best car salesman. Very nice, polite and professional. You ll be glad to meet him! Thanks Matt for taking care of us.

  Bob Cywinski
5 months ago
Not the best experience here. I asked service to check for a firmware update for the stereo system as it has been doing abnormal things. There was no mention of this at pickup. They were unable to find an engine related noise that developed after 6 months of ownership. It was deemed a "characteristic" of the engine. The oil life was not reset so I had to do this. These are mostly nuisance items and I suppose if there were serious problems they would have been addressed.

  Lynne Winner
4 weeks ago
After two hours still have no navigation or ability to make phone calls! The assistant keeps telling me navigation is not available even though I know I paid for it. Also, if I try to make a phone call, she tells me she is still learning???? Hope it gets resolved soon. I HAVE ON BOARD NAVIGATION. MY PHONE HAS NOTHING TO DO WITH THAT. PLEASE GET ALLBOF THIS RESOLVED!

  Robert Benjamin Carville
3 months ago
After a month long (frustrating) search around the entire area and beyond, I found a home at JK Phx! Chris P was extremely open, honest and helpful from the jump. He truly listened to my needs and was amazing through the process. I knew he was my guy when we looked at a ok truck and he shut it down, knowing I would be settling for less than I wanted. Soon after we found the truck for me and I couldn t have been more satisfied!

  Katie Verica
6 months ago
Had a great experience buying my Bronco Sport. Huge shout out to Matt Bierer who went out of his way to make sure we were all set up with everything Ford has to offer. Strongly recommend seeing him if you are looking to buy a new car!!

  Jenn Beard
2 years ago
My experience was superior. My salesman, Matt was excellent and the communication was clear and concise. He updated me every step of the way and answered any questions I had. I would highly suggest and recommend using John F. Kennedy Ford for your next purchase!

  Allie Taylor
4 months ago
Positive, smooth experience and friendly staff. Josh was wonderful to work with and made my car buying experience easy and enjoyable!

  Kitty McReady
a year ago
Shout out to Matt on 5/17/2022 who still takes great care of his customers! I m thinking of trading in my SUV and getting a hybrid. He helped me out with all my questions!I absolutely loved my experience at John Kennedy Ford in Phoenixville. I worked with Matt Bierer and told him what I was looking for in an SUV as well as my price point. He was able to work with me and explain my options in order to find what best fit my budget as well as my family. He made trading in my old car easy breezey and I am now the proud owner of a new to me (used) 2014 Dodge Journey. Shout out to the whole team as well as Rob McCoy in finance! He and Matt worked together to get me the best interest rate. The whole team was wonderful and I highly recommend John Kennedy Ford in Phoenixville!

  Anne Goldfield
2 months ago
My experience @ John Kennedy Ford has always been excellent from Jimmy @ the service desk who is extremely professional , helpful And an asset to your company, you hired a great asset , thank you Jimmy for all your help !!!!

  Scott Murray
3 years ago
Kenny and Josh are awesome to work with and really helped me out. I've bought 3 cars from them now and will be going back again. They are extremely professional and the only dealership that I bought more than one car from. My newest is my 10th vehicle

  Drew Diskin
6 years ago
Wow! Finally, a dealership that truly treats customers like family. Great experience from the time I was greeted by my sales rep, Trevor... To the very end of the financing experience. Thank you for this beauty!

  Julio Carrero
8 months ago
This is a great dealership. I just bought a Ford F-150 and it had a tire problem 5 months in. I brought it back today and they apologized for the inconvenience and took responsibility for the issue and got me newer tires. I'm very pleased with this gesture from the Ford team. I will be recommending more people to this Ford. Not to mention great customer service.

  Natalie Walker
2 years ago
My experience at John Kennedy Ford (Pheonixville) was awesome. They made the process quick and easy as well as stress free. Also, they were highly attentive/receptive to my needs for my new vehicle and made sure the vehicle was in tip top shape before I drove it off the lot. Not to mention, my vehicle arrived early and they called me right away!Their service center is also great. They payed attention to every detail and ensured I was happy with my service. I definitely left my car in good hands. If you re looking for a reliable Ford Dealer with excellent customer service, this is the place to go!

  Jim Walsh
a month ago
The good news; the vehicle in for service today was ready when promised. The other news is they add a surcharge to use any credit card for payment.

  Jacqueline Rentas
a year ago
Thanks for taking care of me and making the trade and lease so seamless. Superb customer service. Loving my new 2022 Explorer!!