Caliber Collision
4.9 (89)
999 Township Line Rd, Phoenixville, PA 19460
(610) 933-0929
caliber.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Caliber Collision is an auto body shop located in Phoenixville, PA, providing a wide range of services such as auto bodywork, dent removal, painting, repair, and restoration. With a focus on accessibility, customer service, and quality work, Caliber Collision aims to make the repair process as seamless as possible for their clients.
Services offered: Auto body shop, Auto bodywork mechanic, Auto dent removal service, Auto painting, Auto repair shop, Auto restoration service.
Caliber Collision Reviews Summary
Pros
- Excellent customer service and communication throughout the repair process.
- Timely completion of repairs with daily updates on the progress.
- Professional and friendly staff ensuring customer satisfaction.
Cons
- Occasional delays in obtaining correct parts leading to extended repair times.
- Issues with cleanliness post-repair, such as not organizing the vehicle's interior after work completion.
Suggestion
Enhance attention to detail in post-repair cleaning processes to ensure the return of vehicles in the same condition as received.
Positive Words
Great, friendly, professional, excellent, recommend, perfect, helpful, satisfied, seamless, communicative.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rachel H
2 months ago
They could not have made it easier of a process for me to get my car repaired. Great customer service and communication throughout the repairs. The service advisor Megan will take care of you. 5 stars!
Tim Mansmann
4 months ago
Super easy process. Erie insurance went straight to them, Enterprise in Phoenixville lets you leave the rental car at the shop when your vehicle is complete, and they send daily text updates on the process of your repair. Everyone is friendly and the work was finished 5 days early. I highly recommend this shop!
Shonda
3 months ago
Staff were all friendly. Car was ready when they stated it would be ready. Repairs were all satisfactory. Happy that my car's running smooth again while looking a little newer
Sungjin Ha
8 months ago
Was scrambling to find a shop that could get the work done in a timely manner. So many places take forever. Caliber Collision got it done very quickly and did a great job of communicating what was happening. Highly recommend them.Service: Body & TrimService: Body & Trim
JUDY Pratt
11 months ago
Sheldon gave me a fair estimate to repair my car. Kept me in the loop with the status of the repair, called me if additional parts were needed that were not included in the estimate and the car was done on the date that was promised. My car looks as good as new. The painter did a fabulous job! I would recommend this shop to anyone who need a great body shop.Services: Painting, Body & Trim
Pat Foley
3 weeks ago
Prompt and professional service - car looked like new after front bumper repaired.
Nair Household
a year ago
I had a great experience with Caliber Collision. John Caldwell was my primary contact there and he is awesome! He kept me updated with the progress and provided timely status updates. My car was fixed well and I am very pleased with the results. Very professional and friendly staff. Thank you to the entire team!Services: Painting, Body & TrimServices: Painting, Body & Trim
Erin Donahue
a year ago
Our SUV was sideswiped and needed quite a bit of repair. So glad we chose Caliber Collision. Thanks to John for the excellent customer experience (very communicative, helpful in what to expect) and shoutout to Eddy for his craftsmanship. The car looks better than we could have expected.
Joseph McNeff
a month ago
Very great experience and the communication through the app and texting was phenomenal
H H
a year ago
I had a great experience with this shop. Frank the technician got my front bumper replaced. He did a great repair job, the damage is no longer noticeable. John was also very nice by keeping me informed with the service and when my car would be done. I would highly recommend this shop. Excellent customer service, Thank you!!!Services: Painting, Body & TrimServices: Painting, Body & Trim
Amber Lawson
a year ago
Wow!! I am so thankful for the work Caliber put into my car. After being rear ended, I was worried my car was beyond repair or would cost an arm and a leg to fix. Luckily, John worked closely with me and kept me informed and worry-free throughout the process. The technician, Frank repaired my car close to perfection and early at that. Thank you guys SO much for turning a stressful accident into a positive experience. Definitely recommend!Services: Tires, Steering & suspension repair, Body & Trim
Daniel O'Neill
a year ago
Can t say enough about the service at Caliber. John C. was super attentive and kept us informed throughout the process. The quality of work was superb and the turnaround was so quick. You don t want to be without your car for too long and they delivered on time.Service: Body & TrimService: Body & Trim
Forrest Williams
a year ago
What started off as a poor experience, was COMPLETELY turned around by the General Manager Adam. He went above and beyond to ensure we were happy with the repairs made to our car. I ll give anyone a second chance, and Adam hit a home-run with his. I am not an easy person to deal with when I get upset about something, and he made me feel at ease and confident he was going to get the job done. If there is anyone in the company looking to climb to the next level; Adam is an exact model of excellent customer service, and everything a General Manager should be. Thank you.Service: Body & Trim
Andy Manuele
a year ago
The repairs looked top notch, and professionally done. To make it better, the repairs got done way ahead of schedule! Excellent customer service. John was a huge help. Why would I go anywhere else? Caliber collision in Phoenixville is the place for me. I'll recommend this place to anyone.
Kristine G
a year ago
I had the nicest, easiest, and quickest experience at Caliber Collision. I was rear-ended and needed a new bumper. They were professional in the office and the repair is perfect.Service: Body & TrimService: Body & Trim
Dan Polachek
a year ago
My car came back in great shape. The work done was done very well. I got it back sooner than expected as well which was awesome. I talked to John a lot who kept me in the loop and Frank did great work on the car.Service: Body & TrimService: Body & Trim
Ryan Dougherty
a year ago
Wouldn t take my car to anyone else. John was fantastic and the work came out perfect and sooner than expected. This crew is as professional as it gets. Highly recommend to all my friends and family.Services: Painting, Body & TrimServices: Painting, Body & Trim
John Sbarbaro
a year ago
My car had rear end damage. They were done with my car ahead of schedule, and were very Communicative throughout the process.The only thing keeping them from 5-star is the mess in my car. My trunk had been emptied into my front seat for the repair, fine. But there was no attempt to put anything back so I could use the seat.Service: Body & Trim
J Veloz
a year ago
Paint work was spot on and the customer service was great. John kept me informed throughout the whole process. Will definitely use them again!Service: Body & TrimService: Body & Trim
rachel yost
3 months ago
Megan was extremely helpful and we had a wonderful experience!
Craig Nicholas
a year ago
After Caliber ordered wrong parts twice and whatever other delays , 4 weeks later get a car that was half finished, dinged up and dangerous to drive. Not to mention my cost of 4 weeks of car rental (2500$). Four weeks of excuses to put a bumper cover and head lamp on. This shop is a rip off and does terrible quality work. They may respond with more excuses. Bottom line 4 weeks to put a bumper cover on and headlight. Seriously guys.Service: Body & Trim
Jason Ginther
a year ago
Every employee was above and beyond helpful and the work was perfect. The shop kept us informed through the whole process with text messages, and they even responded to questions through text. I fully intend to use this shop again whenever we need autobody work done.Service: Body & TrimService: Body & Trim
Tory Chance
a year ago
This place was great. My car was rear ended and when I got my car back it looked brand new! Whenever I called to check on my vehicles status they answered all my questions and kept me in the loop, great customer service.Services: Painting, Body & TrimServices: Painting, Body & Trim
Mr. Dre
2 months ago
I thought they did a good job. No issues.
Donna Jackson
a year ago
Had a great experience here! Repairs were completed on time, and I was kept in the loop every step of the way! I would use this body shop again!Service: Body & TrimService: Body & Trim
Joy Lamont
a year ago
I am very grateful. I found Caliber when I needed it. They were very helpful and communicated often. I am very satisfied with their service.Services: Painting, Body & TrimServices: Painting, Body & Trim
Matt Gwiazda
a year ago
Caliber in Phoenixville was great to deal with. From the Ross the appraiser to Adam the shop manager made the whole process seamless. Got my truck back and couldn't be happier.Service: PaintingService: Painting
Mike Gervasi
a year ago
I was involved in a rear end collision. Caliber was able to obtain parts quickly, kept us informed throughout the repairs, and delivered the car earlier than expected.
Brian Lacey
11 months ago
Collision repairs were well done and on schedule. They also did a great job of keeping us updated on progressServices: Painting, Body & TrimServices: Painting, Body & Trim
Lindsay Harmon
a year ago
I can't believe how great my car turned out after repairs. Great customer service. Thank you so much!