Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kristin Digiovani
2 years ago
Great place! Painter is amazing and so talented!! I was treated A1 from day 1! Ray helped me out with my insurance company! It was an easy painless experience!!! Thank you! I would def recommend to anyone!
Mayannah Beauvoir
a year ago
Ray is incredible. I came in when someone it the front passenger side of my car. I was devastated. Ray took care of me. He was an angel to my friend and I, and promised to deliver me my car in beautiful working condition. He did just that. I picked up my car yesterday and it looks brand new. Him and his daughter were so communicative, empathic and resourceful throughout the entire process. I will return to Ray again and again whenever I need something. He is a genuine, kind human and I am SO glad that I came here and not somewhere else. Thanks again Ray!
Jon Blair
8 months ago
I have taken all my cars here, some of them multiple times and have been completely satisfied every time. This man has gone above and beyond for me and my wife over and over again, he s one of the most genuine people you will ever meet. This man has done everything I have ever asked of him and someServices: Air & cabin filter replacement, Painting, Body & TrimServices: Air & cabin filter replacement, Painting, Body & Trim
Donna Lewis
3 years ago
Ray at provision collision went above and beyond to do the best work . His prices are very reasonable and he cares about his customers. I'd like to thank ray and his crew for not only doing a 5 star job on my moms truck but for caring and working with us. I recommend this place to anyone who is need of auto body repair. Thank you to provision collision and ray for the amazing job and caring. Keep up the good work. You definitely have a returning customer if ever needed. And I will recommend you to anyone who needs work done. Thank you again.Services: Painting, Body & Trim
Custom Renovations PA
5 years ago
I recently purchased a new work van had some rear end damage definitely knew to would be a challenge to fix it back to normal. I met with Nicole the office manager she scheduled a meeting with Ray . Ray gave me a quote to get it all fixed up. Great Price for the work needed I'm absolutely blown away on the quality of work and customer service a+++++ Ray took care of us and his guys did and amazing job on all the work definitely recommend .Thanks Ray and Crew!
Black Cactus
6 years ago
I brought my newer car in to replace a damaged bumper, fender, scratch repair and paint job. It only took 2.5 days to complete and looks brand new! I would recommend this place to anyone. Ray was awesome and handled my insurance company and the entire process. Everything went smoothly.
Keonna Martin
a year ago
Someone hit my car and I went to Provision Collision for repairs, they did a great job and the job was done quick. Ray was amazing, he answered all my questions and made sure it was done by the timeframe I requested. I would definitely recommend!!
1Hollingberry
4 years ago
Ray is amazing and the services from this shop are perfection. On two occasions I needed to get body work done due to hit and run type situations. Each repair was perfect. Ray and his team gets repairs done very timely. Because of the short time without my car I prefer his service to that of the body shop Geico suggests which takes forever. When I got my car back, it was completely detailed and looked amazing. The last time I took my car in Ray had fixed a small issue I had with my trunk and didn't even charge me for it. He (Ray) is the man that I will tell everyone to go to for any auto collision repairs. *****+ (Donna)
JENN I.
7 years ago
Ray was great. He kept in touch with me and my husband throughout the entire time my car was getting done. He even went over and beyond and buffed my back bumper which was all scratched up when I purchased the car. My car looked great and was spotless inside when I got it back. I would recommend Provision to friends and family.
Cheska Love
2 years ago
They have always been exceptional in all the services they have provided me. I have been using them for over 15 years and let me tell you any time I find myself in trouble over one of my vehicles Ray is the first person I call!!! I highly HIGHLY recommend!!!
John Melione
3 years ago
Great work and communication throughout the whole process. Ray went above and beyond to help me with any questions or concerns. He s very knowledgeable and happy to help you. My car looks great. Thanks again Ray for everything!Services: Painting, Body & TrimServices: Painting, Body & Trim
John W
7 years ago
Called ray in the middle of the night, he took care of everything! 2am man came and got my car and brought me a rental then next morning when I woke up. Wen I got my car back it looked brand new I haven't had a problem. Owners an honest man who you can talk to and one of the friendliest people I know. Highly recommend this place, your guaranteed to get more then your money's worth!
antoinette howard
5 years ago
Great Customer Service! Ms . NICOLE the office manager & Ray the owner were awesome. Ray and staff took care the entire Process....Calling the insurance And setting up the rental car. Definitely put my mind at ease after a terrible car wreck.
Tara O Shea
4 years ago
Ray is the absolute best! He always goes above and beyond to make sure the job is done right and at a decent price. He always keeps the customers in mind. Anytime i have a problem with my vehicle he s been there to help!
Martin T. Muller Jr. (Big Loc')
3 years ago
Took my BMW 650i there for some front end work after an accident. He did such A good job I took my Mercedes there after being hit last week. Owner is good people, will do whatever he can to make you happy and do the job right.
Abigail Green
3 years ago
Best experience possible! The customer service was excellent and so was the work.Recently I was in an accident and the bumper was falling off. When I took it to provision collision I was met with sympathy and zero judgement. My car was fixed in record time and it looked beautiful. I will definitely go back again!Service: Body & Trim
Matt Steen
4 years ago
I would recommend anybody here. Family and friends. I had to have my roof replaced and they did a fantastic job. The owner kept me updated the whole time. The repair was done fast and I was impressed on how well it turned out because it looked unfixable.
Linda Hirst
4 years ago
Great work!! My car was rear ended call the shop and everything was done for me . Got a rental and it was worry free got my car back in the time I was promised . And yes I will call again if needed . Thank you Provision Collision for your work
j
5 years ago
Great customer service experience..second time taking my car to provision collision. RAY owner and operator of this shop. Ray handled everything for me with the insurance companies to the car rental. They go above and beyond for their customers..and anybody who wants it done right THE FIRST ROUND..PROVISION COLLISION IS THE PLACE TO START. IF THE STARS COULD GO HIGHER they would be defently at 10 STAR CHOICE !!!!!!
Jamie M
5 years ago
Thank you so much!!! I'm a home care nurse, I was in between visits when I got a flat tire. They were so kind to fix my flat for free. Please give them your business!! I will definitely be coming back.
Marwa Aly
8 years ago
The owner of Provision Collision is Ray M. Hatcher. I am going to make it simple here. Do you want to have thugs from the streets work on your vehicle? If yes, then go to Provision Collision and ask for Ray on duty.What do I mean by thugs from the streets? I mean Ray did not give me receipts or estimates. He delivered partial (less than what was initially verbally agreed upon) trashed-up services. Pins, screws, and retainers missing from the vehicle all over the place. He asked me to pay in full first, and then nothing mattered afterwards as far as my satisfaction goes. He told me that I would receive my vehicle back in 3 days, and it took me over a week to get a hold of him to retrieve my vehicle back. When I dropped in the vehicle, the fuel tank was full up to the � sign; however, when I came to pick it up, the tank was at the � sign, and there was a strange odor in the vehicle, but the odometer reading was the same. Is it possible that he disconnected my odometer, then used my vehicle to transport drugs? I do not know, but I heard that he had a couple of shops (one on keystone St. and the other on Eleanor St.) that were both allegedly closed suspiciously. I was told to file a police report against him to protect myself just in case. I heard that some shops use customers vehicles to transport drugs so that if they get caught, they would falsely claim that the drugs in the vehicle belong to its owner (the customer in that case).Look at all the reviews posted down. All the customers are angry, except one (Jessica H.) who is satisfied. Isn t that weird? Jessica Hatcher is Ray s daughter. She works sometimes with him in the shop. All what Jessica said in her review is true; she said that Ray has been fixing her vehicle along with the vehicles of her brothers, mother, and Ray s step son, and that they all have been happy, satisfied, and repeat customers. Lucky for you Jessica! Why is her review fraudulent so? Because she mentioned only one half of the truth, where she hided completely the fact that they are Ray s family. I am sure that Jessica will delete her review instantly once she reads that, so I will copy her review and paste it here for your reference. Here is what Jessica H. posted on 05/28/2015: I have had all my cars as well as my families cars fixed by this body shop over the past 10 years including the Keystone location and I had no issues at all. I have also recommended many people to this shop who were also very satisfied and are now repeat customers. I have witnessed a lot of customers demanding money from this man, wanting their deductibles waived and prior damaged fixed for pennies stating "they know the game". I also have given him money in advance for my repairs its called a deposit and that is how businesses operate in the real world. You cannot have work done for free! I recently had a claim filed for my brand new car to be repaired and my insurance adjuster spoke very highly of this shop and assured me I would be satisfied with the work. I of course already knew this because even if I was not satisfied he honors all his work! I would be very careful of slanderous statements because that is against the law! I am a very satisfied customer and will continue to recommend people to get their cars repaired at Provision Collision!!!
Ismael Morales
10 months ago
Service is on point and very fair, friendly, and ecx ... He did more than I I for!! The price didn't change! I love there service and I know y'all will as well Services: Painting, Body & TrimServices: Painting, Body & Trim
Seth Carson
4 years ago
Don t take your car to this guy. Trust me. Save yourself the trouble. He did not fight for me with my insurance company. He did the least amount of work possible. He returned my car to me still damaged and not driveable. Find another body shop. Horrible experience. If there was a way to give less stars, I would have. One star is too many.
Heather Thrash
a year ago
Yes. My friend Ray Hatcher does great work at Provision Collision He is the Man to See. Tell him I Saint you
princess erin
7 years ago
My mom took her car to this shop and I am going to say that I was happy with the great work that this garage did I feel better about the car and how nice of a job they did thanks to ray. I know that if our car should ever be in a accident or something u better believe that I am taking my car to provision collision..
Derelle Simpson
a year ago
The absolute best in the business. Ray makes you feel like family. The process is easy and painless with provision.Services: Painting, Body & TrimServices: Painting, Body & Trim
joe sheff
4 years ago
Great owner. was straight forward with me pulled no punches. very respectful and did amazing body work to my car. 5 stars would recommend anyone to bring your car here.
Mike Mchale
2 years ago
A very good place to go for estimates . they gave me a hand with making my insurance Claim . very helpful i give five-star ratings for their employees and customer service.
Fps Doug
a year ago
Some of the best people I've worked with when it comes to car repairs. They can seriously work some real magic!Thanks again.
Amy Harris
a year ago
Ray fixed my mom s car after her accident with a semi. Him and his daughter were a huge help.Service: Body & TrimService: Body & Trim