Pep Boys

3.7 (635)

  2298 W Ritner St, Philadelphia, PA 19145
  (215) 336-7180
  pepboys.com
  Claimed

Tire shop Auto repair shop Oil change service Towing service Transmission shop

Service options

  • Delivery

Introduction

Pep Boys, located in Philadelphia, PA, offers a range of services including delivery, in-store pickup, oil changes, and towing services. They provide a wheelchair-accessible entrance and parking, along with a clean and comfortable waiting area. With a team of knowledgeable mechanics and technicians, Pep Boys aims to provide efficient and reliable auto repair services.

Services offered: Oil change, Tire shop, Auto repair shop, Towing service.

Pep Boys Reviews Summary

Pros

  1. Knowledgeable and helpful staff who are willing to go the extra mile to assist customers.
  2. Efficient service with prompt appointments and clear communication about the repair process.
  3. Comfortable and clean waiting area for customers.

Cons

  1. Inconsistencies in time estimates for services, leading to longer wait times than initially quoted.
  2. Some issues with communication and follow-up, especially regarding appointment scheduling and service completion.
  3. Occasional instances of upselling unnecessary services or products.

Suggestion

Improve consistency in time estimates and ensure better communication with customers regarding service updates and appointments. Avoid upselling unnecessary services to enhance customer trust and satisfaction.

Positive Words

knowledgeable, efficient, helpful, comfortable, clean

  Opening Hours

Monday 8 AM-7 PM
Tuesday 8 AM-7 PM
Wednesday 8 AM-7 PM
Thursday 8 AM-7 PM
Friday 8 AM-7 PM
Saturday 8 AM-7 PM
Sunday 9 AM-6 PM

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