Mavis Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JAMRELOADED FLUX
4 months ago
I am an independent contractor who drives for a living. I am visiting from florida and before I drove up took my car in for an oil change via the Chevy dealership in south Florida. During the oils change I was told my brakes we in the YELLOW! In need of immediate replacement.I was prepared to spend the money for the brake repair but decided I would get the work done once I got to Philly.I did a RANDOM brake/tire search and after a few calls I decided to check out Mavis Discount Tires. I was greeted by the front desk staff and after explaining my experience with the dealership and the YELLOW rating on my brake pads and that they needed to be replaced.After discussing and taking needed information I settled down to what I expected to be a wait given the work needed to be done. Maybe 10 mins in I am tapped on the shoulder and asked to follow the tech into the service area. He showed me that not only were my brakes in no need for replacement, I had another 40k (est.) mile left before needing replacement.I was blown away because I had totally expected and accepted the word of the Chevy dealership back home because, well why not? But to be shown with my own eyes the difference made me an instant fan of Mavis.The saying goes everything happens for a reason rings true from the moment I walked in the door to the time I drove away with 4 brand new tires!Thank you for showing this traveler that Philly IS still the City of Brotherly Love!

  Destiny Smith
a month ago
Jimmy was the absolute sweetest. He met me at the door with an amazing sense of humor. I went in for an alignment with my 6 year old daughter. The waiting area was clean, The bathroom was as well. Everyone was super nice and accommodating. The prices are unmatched Devin serviced me and I will definitely be back!!

  Linda Filimon
6 days ago
Arrived at 1pm to purchase 4 new tires. We were greeted by a courteous associate who gave us the wait time. At 2:47 my car was finished, right on time. Rolondo checked us out, he was kind and professional. He went over the recommendations for potential future work and gave me a price. The information he gave me regarding the condition of my car was accurate, it s nice to know there are honest mechanics out there.I would highly recommend this place!

  Brian Abraham
a month ago
Jimmy treated me great and has a good sense of humor. I brought in Enkei RPF1's and tires and they mounted and balanced them same day. Excellent service

  alyssa scheirer
a month ago
I got a surprise flat tire on my way into work and I was able to get in the same afternoon for a flat tire repair. Brice at the front desk was very nice and kept me updated on the status of my car. He explained what was wrong with my tire in a way I could understand. Mike was an awesome technician and was able to find the small hole in my tire and patch it in less than an hour! I will definitely be back for any tire needs.

  Wan Cheng
2 months ago
It was my first time getting my tires inspected and replaced at Mavis. Jimmy was very helpful and went above and beyond to help me get my tires from a different location. He made sure i was updated and showed me what my car needed. Devon was very hands-on, and he made sure my needs were met. The service here was top-notch. Everyone was super friendly and helpful. I highly recommend this Mavis location!

  Jonathan Ventura
5 months ago
Very goods people person come check him outGood prices great warranty and very respectful team.Thank you Alex and your team for the great service

  Ferhan Incegumus
2 months ago
I recently visited Mavis Discount Tire on Frankford Ave for some new tires and was thoroughly impressed with their service. The staff were knowledgeable and efficient, making sure I found the perfect fit for my car. A special shout-out to Jimmy who went above and beyond to ensure everything was installed correctly and even gave me some useful maintenance tips. The shop was clean, well-organized, and I was in and out in no time. Definitely recommend them for their professionalism and excellent customer service!

  arii
2 weeks ago
Armando Brice was Very Helpful and educated me on my tires and service! Highly recommend him for information and Mavis Discount Tires for service they are very Fast and Do a great job at servicing the Vehicle and your knowledge. 100/10

  Ashley Adams
a month ago
Excellent Customer Service! Very friendly, with little wait time. Made sure to explain everything that was wrong. Just a great overall experience. I would highly recommend.

  Jenna James
4 weeks ago
I ve been here twice now within the span of about six weeks and each time the staff and service has been great. Alex took care of me today and he was perfectly professional and personable

  Erica Butler
a month ago
Very quick and efficient! Would recommend for service! Armando was very professional and helpful! He provided updates on time and went out of his way to accommodate us!! Thank you guys for awesome service.

  Felix Llanos
3 weeks ago
They do great work. Keep me updated with everything that was going on with my car as they worked on it. That also did everything in a great time! Would definitely recommend

  Erin Busbee
a month ago
Mavis is my go to spot for tires and breaks. This location on Frankford has a great staff and they're always super helpful.I met Armando in today's visit and he was so helpful and patient with all my questions.highly recommend!

  Kimesha McDowell
a month ago
I went to Mavis and I talked to Jimmy. He was almost like a Dad. He gave me knowledge without college. I learned a lot about my tires & he even gave me a tool to check them on my own. Even though I didn t get the tire from there (out of my price range), the customer service was excellent and extremely helpful. Highly recommend.

  K W
2 months ago
I came in last week and I have to say Mike and Devon were awesome. They got my car done quick and explained everything I wanted to know. Ask for them when you go you won't be disappointed!

  xyz pdq
2 months ago
Keywords: Creepy Jimmy, manipulative, dishonest, time consuming, unprofessional, bad communication. Do not go if you are a woman! Don't go to the location on Frankford Ave!Scheduled an appointment for a tire installation for 2:15pm. They did not finish until 6:00. They did not tell me it was going to take this long, otherwise, I would have gone elsewhere or would have dropped off the car to be completed while I was at work. If a routine service is going to result in a customer waiting in the lobby for nearly four hours, you should tell them that before raising their car up on a lift! It is not reasonable for a tire service like this to take four hours. Embarrassing, horrendous customer service!First red flag was when I called to ask a basic question about tire sizes and they told me to come in because they "could not answer on the phone". Second red flag was when I said I needed economically priced tires and no extra work because I was being hit with high prices lately. Then the front desk person, Jimmy said I should "rub his shoulder for good luck." Freaking creepy. I should have walked out then. I know he would not have done this if I was a man.When the mechanics finally finished my car, almost FOUR HOURS LATER, Jimmy then went on to ask if I could check something on my phone while he rang me up. He said he wanted to see if an app would work on his phone because it didn't work on his. Then he told me to put my phone on the counter, which pulled up the reviews section for this store. Then he tried to click a 5 star review for himself on my phone! He acted surprised when I snatched it away in time, but was definitely trying to brush it off, acting like he simply didn't know how to use technology. I'm reading this move was one of many of Jimmy's "bag of tricks," and it explains why this store has so many 5 star reviews on Google! Due to this encounter, I would NOT trust any good reviews on this Google site, because who knows how many of the employees just gave themselves 5 stars on someone else's phone, without permission!

  Mark Labenz
a month ago
I came into the store and dealt with Brice, one of the sales managers. He was very courteous, professional, and seemed to care a lot about making me a repeat customer. I would recommend this store to anyone!

  Andrew Gonzalez
a month ago
Service was great. My experience with Armando was superb. He made sure my car was on point and ready for the road. Great job!

  Killiom Pontes
3 years ago
WE HAVE A RESOLUTION: 02/04/21So after speaking to customer service, and the regional manager Stacey called me, they fixed the issue and i wanted to bring it to every one s attention. So we started with 1 star review and i just changed to 4 starts. I can t let myself delete the entire issue because we all need to be reminded of what happened so that we are reminded not to let it happen again.Poor customer service! I called in ahead toldthem what i needed, i sent my brother to have the tire replaced, and do alignment, $150 bill. He got here and they said they could not do the job due to the snow 01/02/21 (see picture), so he proceeded to drop off the vehicle until the next day since he couldn t take the car anywhere else due to a flat tire and he was already driving on the rim it self. Now the technician was sleeping (see pictures) all the bays were empty and the guy behind the counter was not picking up any calls he was ignoring all the calls coming in, i kept calling and he never picked the call again! Today 02/03/21 i came to pick the vehicle, tire was replaced, alignment was done, and oil changed, OIL CHANGED? i never request the oil change!!Now $225 bill due! And they couldn t provide invoice, asked to come back the next day for invoice and to speak to a manager!FIRST AND LAST TIME CUSTOMER AT MAVIS!

  Arden L
a month ago
Took all 4 of my tire caps and tried to charge a service I didn't agree on and strong arm me into paying and acted angry when I refused to pay. Used the classic talk over each other technique to get the customer to agree for a service but then didn't even say the price and a heavy price at that $150. And even more they forced me to sign installation agreement at the end that they upcharged on the installation per tire which is not what I agreed with. $20 total. And specifically told me x and y needed to be replaced told me multiple varying prices than what we written down. and I took it to an inspection right after and it was fine. Just extremely preying behavior I wouldn't recommend this place to anyone.

  Polo Britt
a month ago
JIMMY was the best. The guys got my car in and out in no time! Great Job, great prices. Thank you. Came Back, Jimmy and the guys did a GREAT JOB!!!

  Ahdae Amin
3 months ago
Alex's service was very outstanding. He was kind to me and put a big smile on my face. The service was quick and I'm just appreciative that I got help with my tire. I will continue to come back for great service.

  Frannelly I. Lopez
a month ago
Jimmy showed great costumer service. He helped with everything I needed in a timely manner and helped me with other problems I wasn t aware of. Would 100% recommend.

  Tamika Moore
4 months ago
I had a great experience! Alex was very welcoming and pleasant. He kept me laughing and helped me to keep my mind off of having to spend extra money for a new tire (that I didn't want to spend). Alex is the best!!!

  Mike Sokolo
2 months ago
Alex was a big help! Great customer service, really funny and personable! Definitely come and pay him a visit for all your Mavis needs!

  Michele burgin
3 months ago
I love it here. Jimmy is such a great character . He is very professional and the team was so helpful. Will always come here to get work done on my car!!

  Amarilis Gonzalez
a month ago
Great experience with Armando. Never hesitated to go out his way to make sure I got the help I needed. Very respectful young man.

  Joshua Martinez
a day ago
Mike and Brice took care of my audi and Acura- Great pricing, worked with my busy schedule and still fit me in.

  Ruth Wiley
4 months ago
I'm so pleased with my experience at Mavis!I depend on my car & had an emergency situation with my brakes. I was amazed at the service I received & the way everything was explained to me. The prices were more than fair & I will recommend Mavis to friends & family!