Service options
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Leo Wang
2 months ago
I had a small dent in my car and was recommended to this body shop. I had an excellent experience from beginning to end. I received a quality repair at an amazing cost. The team was communicative and transparent through the entire process. They took less than 24 hours to repair, sand, and paint the car and returned it washed and in shining condition.
John Kauffman
a month ago
Great service I got into a accident at night with my kids in the car there company (Manuel) responded fast and very professional jay at the office was a great help and made everything as smooth as possible they helped me out with my insurance claim and my deductable would definitely let them handle all my car needs in the future
Katie Parrilla
7 months ago
SHOUT OUT TO JESSI AND THE GUYS IN THE SHOP!!! They did a great job! I needed a window replaced asap. They were able to get everything done in one day. Great price and great attitudes. I HIGHLY recommended this place to all. Thanks again!
Laurel Kolber
11 months ago
DO NOT COME HERE!! After my car got stolen it was towed to a tow yard and the tow yard moved it here for an unknown reason. They are holding my car hostage! The insurance company has gone to try to pick it up 4 times and they keep telling them they don t have the car then they call me to try and force me to agree to let them fix my car. I haven t had my car for a month and I really need it for work! They are thief s and I am so utterly disappointed in this company. No human decency, they just want money.
Debra Norton-Williams
9 months ago
My driver side window would not close. I called Derkas and the young lady told me to bring it in and they won't hurt my purse. WELL, I did and THEY DIDN'T. I read the reviews and decided not to go, but then I changed my mind. BOY I glad I went. I recommend this place for emergencies. Call first and I'm sure if they can, they will take care of you.Service: Auto power window repair
Lou Rock
a year ago
Stay away from this place. Workers sleep or just hang out inside your vehicle. My car started to rust right thru the paint. I took over a year for rust to start. In that year I also dropped a friend's car off there, It seriously looks like someone is learning how to paint, my 2 year old could paint better with her fingers.... Also car was still dirty inside, very dusty. He didn't charge me my $100 deductible.Service: Auto body & trim repair
Carmen Haytko
4 years ago
I had a wonderful experience.I would give a 10 star if I could. Staff, owner and staff were very helpful. There towed person was very pleasant and took great care with me and my car. Derkas helped with deductible. The complete passenger side was damaged. When I picked up my car it looked brand new.Didn't have to pay out of pocket for anything and I had my car in a weeks time.
Erik
4 years ago
Got 2 flat tires and had Derkas pick me up. They came in about 1.5 hours, but it was rush hour and I was in a very busy part of the city. Within another half hour, I was at a repair shop that was able to fix the tires. Rick was a super dude and helped me out. This was the first time I've had to call roadside assistance and Rick got the job done without any stress. Good towing experience.
Frankie
5 years ago
Fast turnaround time great experience help me save money
Sue Huot-Singer
4 years ago
If I could give zero stars I would. Broke down and was told 60 minutes til arrival. Three hours later an incompetent arrogant young man came. The ceilings were low which we told them about and they still couldn't get the truck back to the car. A suggestion was ignored and then he finally used that suggestion 45 minutes later. It was obvious that he believed women don't know anything. I've NEVER had such a poor experience being broken down. We missed dinner and the show, all paid for and then told that they could only take one person in the huge Ford 350. Then a $65 Uber trip home. I have contacted my provider, but no call of apology from the owner.
K Singh
4 years ago
This is the absolute worse tow truck company. My insurance sent them and the driver showed up 2 hours late, when I checked the drivers location he was sitting at a Wendy s 2 minutes away from my car for a good 40 minutes. The driver also refused to answer my phone and had the audacity to tell me he was eating at Wendy s. If I could give this place 0 stars I would, I don t understand why roadside assistance dispatches these guys.
Eli Ortiz
9 years ago
Friendly beautiful Receptionist that walked me step by step on all my questions and insurance needs. Had a small problem with my deductible and they helped me with it and had me in a rental before i hung up with the insurance. They get the job done effectively and efficiently. Also they're drivers are pretty awesome
J Wallace
4 years ago
The worst customer service I have ever experienced with a tow truck company! I waited for 2 hours for a notification stating that he was on site. I go outside ( because my car is parked in front of my door) and there is NO tow truck! I call customer service and they say that he left because he didn t see the car. Are You Kidding ME!!!! He didn t think to call me or his company for assistance. My insurance company calls me to follow up and I let them know that he didn t tow the vehicle. They contact the tow company again and have them re-dispatched. I wait another hour and get another call from driver stating that he outside. So I go out and he s not there!!! I call his office phone and they tell me that they have not received payment yet for the tow, I m like he didn t tow anything! After 4 hours, I ended up just calling my own tow company. The drivers at Deraka s Auto are scammers and very sketchy!! Rude and unprofessional. Please do not hire them to tow your car!! You will be waiting for a tow truck that will never show up and they will skip away with your money.
Angel Tejeda
4 years ago
David did a great job. From the moment he saw us, he was ready to help! He did a fantastic job. He shared with us a lot of useful information about cars and insurance. We recommend him!!! We got home safety because of him. Thanks again!
Chelsey Crawford
4 years ago
My parked car was hit in a hit and run and the police and insurance told me to leave my car where it was because it wasn t impeding traffic and insurance needed to evaluate the damage. These vultures showed up and tried to tow my car without my permission - if I had not been home and a neighbor told me I m sure I would have owed hundreds of dollars to these people for illegally towing my legally parked car. Absolutely inexcusable business practice and will be reporting this company.
Victoria Jeffery
7 years ago
while the work that they do is nice. They are slow as molasses. I was promised my car in 2 weeks and it turned more than 6 weeks. They were not helpful with my feelings and I was frustrated. I will never go back there again. If you are smart you will stay away. He basically is a wreck chaser and takes on way too much work that he can't handle.
Tim P
4 years ago
This tow truck company is a joke. My insurance sent them. The driver showed up late. He did absolutely nothing and left without towing the car?! What kind of bs was this? Very unprofessional. Avoid at all cost!!!
Steven G
2 years ago
Geico contacted them for a tow, they never showed, never called, when I called after 2 hours the person said there driver hadn t come to work yet, and they would call when he is on the way. Are you kidding, never another call or anything, read there other reviews.
Janet Ferguson
8 years ago
I had a horrible experience today. Got stuck in 7 inch ruts crossing from Frankford Ave. onto Girard! I couldn't go backward or forward. It really sucked but a nice tow truck driver from Derkas Auto Body stopped and helped me after stating "wow, you're in a real pickle here." He helped me maneuver my way out and saved me from damaging my car. I tried to give him $10. for his help and he wouldn't accept it. Like an angel..
Corey Michener
a year ago
Whoever is driving around the truck for this company with the logo on needs to chill out. They were tailgating, slamming on their horn, being reckless. I can t imagine doing that while advertising my company on the vehicle. Relax please.
Greg Walker
4 years ago
An hour wait ETA for a tow 4:30. Call at 5:15 and they still have two cars to pick up before mine. Never called or cared to tell me
david Murad
4 years ago
Best shop in the city there tow truck Operater are the best and Auto Body are even better Miguel and Dave are the night time Operators they do good work and there trucks are super clean. This company is the best in Philadelphia hands down
Marla marko
2 years ago
good at what they do . They always fit us in for minor things that need to be done on our vehicles . the workers are friendly and know body work well. our vehicles come out looking brand new !!
Kamil Watson
5 years ago
Great place to take you car. They went above and beyond to help me. The owner and his staff are great people. This was the 1st time I everused there service
Jose Alamo
4 years ago
One of the best body shops ever love there work great staff and turn around time is super fast plus there tow operator Miguel is awesome took care of me fast and made sure I got home safe if I can give 10 stars I would keep up the great work guys!!!!!!
Richard Rivera-Ortiz
5 years ago
They handled and cared for my vehicle in a very professional and meticulous manner. I would highly recommend!
m crafter
4 years ago
called for service. they made us wait very long way past the time they said they would be here. and proceeded to ask for money when we were told its covered. they are liars and dishonest people. very disappointing.
Shealynn Baynard
6 years ago
Took my car here for one thing, left with a new problem. This family business left a bad taste in my mouth! Would not recommend this place to my worst enemy!
Kevin Alvarez
6 years ago
Best body shop helped me with my deductible and towed my car and didn't pay for anything
Danny Kim
4 years ago
I want to thank David for towing my car. I want to mention his professionalism and dedication to his job. Thanks David