Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Clinton. Turner
2 months ago
I was very happy with the work that Caliber Collision did on my 2021 Ford Bronco. There was considerable damage and it was repaired to new despite all of the obstacles with obtaining parts that we are experiencing. I was also kept in the loop throughout the repair and the vehicle was returned to me in mint condition. Highly recommend this shop for thoroughness, workmanship, and customer satisfaction. Here are some before and after photos for you to see the excellent workmanship.Clinton Turner

  Kwabena Adjei
a week ago
Great customer service! They had a pickle flavored popcorn that was surprisingly good. Haven t gotten my car done yet but they have been communicative throughout the process. Miss Havier was amazing!

  Bernice Johnson
2 weeks ago
Great place to take your car if it needs repairs. The staff went above and beyond to get my car done and I m absolutely satisfied with the end result. I would recommend this business 100%. Thanks to everyone who made my experience great and a special thanks to Christine Javier.

  Andrew Richard
2 weeks ago
Just took my vehicle in for repairs and spoke to the office manager Christine Javier. She was able to pull my claims and get me into a rental. She had Enterprise picked me up and got me into a large vehicle selection from Enterprise. Customer service is a A+. I haven't seen the repairs yet as this is fairly new but I'll keep an update once it's all complete. I do feel confidant that this experience will be a great one.

  Nichole Mary
4 weeks ago
Excellent customer service (office manager and service manager)!!! And the repairs to the vehicle were outstanding. They were seems and I would've never known the car was hit. Warranty on relate work/parts for life.

  Jodi Stewart
3 months ago
Caliber Collision is awesome! My car looks brand new after a tree fell on it. Ashley kept me informed every step of the way about everything that needed to be done and my car was completed in a timely manner. These guys are very friendly and understanding, from the receptionist to the repair guys. I definitely recommend Caliber Collision to everyone in need of repairs.

  Jonisa-Niani Davis
2 months ago
I love going here for all my car repairs. They are affordable with or without insurance and they really make sure you are getting the best service. Don t forget to try the popcorn. They definitely keep you updated by text and my car is always ready before the estimated time. My go to car repair shop always!

  Parker Kropman
a week ago
My experience in full detail.February 5th at 11:00 AMI dropped my car off at the repair shop located at 4436 Market Street, Philadelphia, and discussed the necessary repairs with Ashley. The vehicle sustained damage to the front left side (as evidenced in the provided pictures), and the back left tire began slowly deflating around the time of the accident. I specifically requested Ashley to document the condition of the back left tire in her notes, ensuring it was inspected for any potential damage resulting from the collision with a deer. She assured me that the repairs would be completed within 2-3 weeks, a timeframe acceptable to me as my insurance policy covers rental expenses for up to 30 days.February 14th at 3:41 PMAshley contacted me to inform that all parts for the repair had been ordered, except for the headlight, which was still being sourced. She mentioned that the painting process had commenced while awaiting the arrival of the remaining parts.March 6th at 12:24 PMHaving not received any updates since February 14th, I contacted Ashley to inquire about the status of my vehicle. She informed me that all repairs were completed, except for the headlight, which she claimed had been ordered. She assured me that the car would be ready for pickup by Friday, March 8th, or at the latest, Monday, March 11th. She promised to notify me once the car was available for collection.March 10th at 9:30 AMI received distressing news from my mother regarding my father's deteriorating health, prompting me to rush back to Rochester with the rental vehicle to be by his side. Despite my hopes to return promptly, my father passed away on March 11th at approximately 5:00 AM. Subsequently, I decided to remain in Rochester with my family to grieve for the rest of the week.March 12th at 10:03 AMAshley contacted my mother to provide an update on the car's status. Upon learning of my father's passing, she assured my mother that the repair would be expedited. She estimated that the car would be ready for pickup by Wednesday, March 13th, or Thursday, March 14th.March 14th at 6:13 PMDespite previous assurances, Ashley informed me that the car was not yet ready for pickup. Frustrated by the repeated delays, I requested clarity on the timeline. Ashley indicated that the car required calibration of sensors and promised it would be ready by March 15th. Given my return to Philadelphia on March 17th, I requested the earliest possible pickup time.March 15thDespite expectations, I did not receive any updates from Ashley. Consequently, I decided to await her call on March 18th to confirm the car's availability.March 17th at 11:00 AMI returned to Philadelphia and returned the rental vehicle to Avis rental at 30th Street Station, incurring additional expenses exceeding $800 due to extended rental duration beyond the coverage provided by my insurance policy.March 18th at 12:11 PMDespite assurances of a morning call, I had to contact Ashley at noon for an update. She admitted to forgetting to call earlier and conveyed that a mishap had occurred during preparations for car pickup specifically, the driver's side door handle had been broken. This damage was not present when I initially left the car for repair.March 19th at 1:39 PMUpon notification of the car's readiness, I arranged for transportation and retrieved my vehicle. However, upon inspection, I noted discrepancies, including unresolved issues with the back left tire, which continued to deflate, suggesting the repair was not properly addressed.March 21st at 5:10 PMDespite assurances from Ashley, the tire issue persisted, and subsequent investigation revealed a nail embedded in the tire. This discovery, after six weeks under the care of Caliber Collision, led me to question the thoroughness of their service.In conclusion, my experience with Caliber Collision has been deeply unsatisfactory, and I question the reliability of their service. The accumulated delays have resulted in significant financial burden and inconvenience.

  Andy D'Angelo
2 months ago
Duane and everyone else I interacted with were courteous, and kept me informed throughout the entire process.Never thought I would be happy after having to deal with an auto shop, but I was pleasantly surprised.Amazing organization!

  George Marrero
2 days ago
A great car facility Repair your Damaged vehicle To its original quality repair work expertly professionally done Customer service representatives was excellent highly recommended

  Audelia Akanda241
a month ago
I had a great experience at Caliber Collision. Staff are friendly especially the receptionist. My car ended being total loss but I have to say the are very professional.

  Helen D
a month ago
Highly recommend using Caliber for repairs. They have been wonderful throughout a stressful ordeal of a break-in. Christine in particular was a wonderful and thoughtful staff member whose communication skills were exemplary.

  Ling
2 months ago
Great customer service and my car looks back to how it was before it was damaged! Overall a very smooth process to getting the car fixed. Everyone is very nice at this location.

  derette ray
5 months ago
I did not have to wait long for an appointment. I called them on Tuesday. They had my car on Wednesday. My car was ready when they said it would be a were very kind, courteous, professional, and made me a very happy customer.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Hope Jones
2 months ago
The people who work there, from the receptionist, the mechanics and body and fender workers werevery professional and personable. I will definitely be recommending them to family, friends and strangers.

  Stephen Erdman
3 months ago
The work was done well but I was just getting two windows replaced and and a back bumper replaced and it took a month before I got my car back. I have several neighbors who had their windows smashed the same night mine was and they all had their cars back at least two weeks before I did.

  Camille Richardson
3 months ago
Caliber did a great job. I would definitely recommend them to my family and friends. They took very good care of me

  Paul Johnson
6 months ago
Awesome customer service. Christine was on another level of great customer service. Darryl who did the estimate and oversaw the work on our car was a great compliment! Provided us with popcorn and water while we waited.Service: Body & TrimService: Body & Trim

  J.S. Welsh
a month ago
Tire of had slashes (inside walls) from collision that were not noticed. Found only when tire was checked by other mechanic because of TPMS light. Same wheel was badly misaligned due to inadequate part being used, and TPMS system is still not working.

  Michael G
7 months ago
Had some storm related damage to our car and picked Caliber in University City (Philadelphia) through my insurance company. Dealt with Sean and he was great! Got the car towed in within an hour and everything with the repair went like clockwork. Car was ready when promised and done as expected. And received text messages throughout the process keeping me informed of the progress. Overall, very pleased!Service: Body & Trim

  Janelle Batson
5 months ago
My car was ready earlier than expected and I was informed every step of the way about my cars repairs....Caliber Collison employees are very customer service oriented. I love thatTHANK YOU FOR ALL YOU DID FOR MY CAE!!!!

  A Ka
a month ago
Excellent customer service and quality work. This was the best experience that I have had following an accident.

  Char McRae
a year ago
They fixed everything. My car was stolen and they brought her back to life. They were always communicating with me very friendly super helpful and I got my car back by the date they stated. Couldn't be any happier.

  Ken Krakosky
3 months ago
Staff friendly, kept well informed of repair process, quality work and made sure everything was perfect before car was ready for pickup

  Damon Foster
9 months ago
This staff treated me very well.The customer service was excellent and they did a great job on my car.My car actually looked better then the day I bought. I definitely recommend this location.Thanks!Service: Body & Trim

  Janice Jones-martin
a month ago
Caliber Collision repair shop is the best shop that I have ever dealt with. They are exceptional.

  RLD PHI
8 months ago
I am delighted to express my sincere appreciation for the exceptional customer service provided by Dwayne. He was committed to ensuring a positive experience which was evident throughout our interaction. He showed patience, attentive listening, and prompt problem-solving, and went above and beyond to address my inquiries and concerns. His professionalism, knowledge, and genuine willingness to assist left a lasting impression, turning what could have been a routine transaction into a truly remarkable engagement. Dwayne exemplifies the epitome of stellar customer service. If I'm ever in need of any help i would most definitely return to Caliber Collision .Service: Body & Trim

  kareem williams
3 months ago
Great customer service from Christine. Would recommend Caliber Collision to all!

  Kenneth Lewis
a month ago
Caliber collision did a wonderful job on my car if yall want to get rid of those dings on your car go to caliber Collision

  Kevin Pitts
a year ago
They replaced my catalytic converter in just three days. Everyone from the front desk to the mechanic was kind and honest. They were happy to answer my questions about the replacement process over the phone, and they sent me text updates about the repair. They're busy, but for its quality service, it's worth waiting a couple weeks for their next available appointment.Services: Painting, Body & Trim