AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Joel Stephens
4 days ago
Whether you know exactly what you need or have no clue what it is you're looking at in your hand because you only drive it, the staff here knows their stuff. If they are busy, they may tell you the aisle to find your item in, but it's easy to play "Match Game" although they will verify your work before checkout. If they aren't busy, which is rare, because the staff is excellent at this store, an associate will gladly walk you to the item you need. Basically they're trying to be as efficient to help as many people as possible who need to get the part for the vehicle and get on with their day. And don't hesitate if you have questions. That's why they are there, and they will tell you that!

  David L.
a month ago
I came in and asked for a battery test and charge. The woman at the counter had a terrible attitude. She just looked at it and refused to test it, saying that it just looked bad and told me to leave. I have to go to another store, and they charged my battery. Definitely would not come back to this store again!

  Matthew Reid
2 months ago
Just got new windshield blades at the auto one on city line Ave with the help of Sylvia. She was the most pleasant, helpful and overall awesome person. She even offered and then helped me to put the window wiper blades on my car. Will definitely recommend anyone looking for any car parts to stop in and visit her. Thank you Sylvia!!

  Z F
a week ago
Leonard was very very helpful and incredibly knowledgeable about products and rental tools. I really appreciated his help today.

  ArtistKeithLutz Painting
a month ago
Great place to have your battery tested or replaced. Thanks for the quick great service.Hats off to Lee for the outstanding service, run both smooth and efficiently. This is our choice over triple a's.

  Erin Kohan
6 months ago
I went in to get a taillight bulb. I tried finding it myself online and matching it once in store but it wasn t the taillight bulb, it was the one next to it called something I didn t know. I tried matching it by look by myself once again but they all look similar. The assistant manager at the counter as I walked up was on her phone, I don t think there was one other customer in the store. I said Im checking out and was then going to make sure I had the right one. She told me she had to help fill some kind of order and that someone would be up to help me. No one came until about 2-3 min when she walked up with a deep sigh and told me she could help me. I asked and she looked it up and I was wrong so I said oh let me go grab it . I left the other one on counter and she said can you put this back? . So I put it back and went back to checkout. She s now on her phone obviously talking to a friend and didn t acknowledge me. Finally, she rung me up and I was using cash and she seemed annoyed I didn t have correct change. I gave $10.60 on a $7.55 purchase. She took the cash, gave me change and handed me my receipt without saying one word. I can t see myself ever going here again.

  Alexa Pollice
8 months ago
The woman who helped me out this morning had a name that started w M and she had the most beautiful butterfly necklace on. She was kind and compassionate and patient. She helped me set up my account and did it even when my email kept getting rejected. She was amazing and provided such great customer service. Very clean and organized location as well with extremely helpful staff and easy parking.

  Donna DeLoach
2 years ago
AutoZone always has exactly what I need. Needed trim & molding tools to install my side markers on my hot rod! Installed without any problems.Staff is extremely helpful. Store is clean. A very satisfied customer is right here.

  Wendy Palmer
2 months ago
City Ave and 77th have the best of the best folks working there. Check them out!

  Carrie Rushing
7 months ago
My car was having problems today, so I stopped by AutoZone, they check it out and found out what was wrong with it. I give a Big thanks to Tim Johnson for helping me out and going beyond and above his job. Thank you so much

  Smilee Gouv
8 months ago
As soon as I opened the door, someone was already assisting me! I told him I needed a new battery for my car key, he even replaced it for me! I was literally in and out! It was amazing!

  Kevin Richardson
a year ago
Today I needed a battery test and possibly a new battery. Lisette stepped up to help me and she was energetic and eager to help which was impressive in of itself, but when she needed assistance, your closing manager, Ky came to assist. His calm demeanor and patience with Lisette was top notch! I would like to recognize these two for exemplifying the true meaning of customer service!! I drove away a very satisfied customer and ask that these two employees, Ky and Lisette got some acknowledgment for doing an amazing job! This was at your City Ave location.Thank you,Kevin Richardson

  Thomas Minoungou
a year ago
Well I just had a very unprofessional experience there, Went to get an air filter for my wife's car, the rep who served seems to have heard Nissan Maxima, when I said Altima, so he grabbed the wrong item, I purchased it, he offered to installed it for me, Which I Gladly accepted, on the way, he found it appropriate to throw the air filter at the windshield of his co-worker/friend. which I didn't like but found okay, cause they seemed to have a fun time at work. I wasn't going to be a karen to them.But then we realized it was the wrong item, he asked to wait for him to check, he went in and came back with such a bad attitude, treating me as if I was a thief, I don't know what sparkle that change, but I didn't mind, he told me that I now have to do a return and pay for the correct one, which again I didn't mind, then he was rushing me to get in, standing behind me and telling me to move, again I didn't return the attitude, he completed the return and scan the correct item, I asked him the price, he has the gut to tell me that it didn't matter, because I have to pay for it. Like for real??I can't asked how much I will be charged???At no point did I disrespect him or anyone there, I didn't mind swiping my card 3 times because he got the wrong item. Anyway, another rep who seems very nice, saw the scene and stepped in to take care of me, asking the unprofessional one to step aside.This whole thing was at no point a problem, I didn't refused to do the return and get the correct item, the attitude was completely uncalled for. You need to keep an eye on this employee

  Adrian Baranick
5 months ago
Rude woman at the front that was not much of a help at all last weekend..... won't be going back. Felt the chill..... not welcome here i guess.....

  Eden M.
a year ago
I was in the store about two weeks ago. A young lady named Char helped figure out a very confusing return I was making. She was not a part of the original transaction, but she was able to step-in and problem solve to process my refund. She was fast, knowledgeable, and professional.

  Rabbit Moon
2 months ago
See AUTOZONE for my detailed positive review!

  Shaojun Liu
3 weeks ago
The lady at the front desk was very friendly

  Michael Nino
a year ago
I needed a battery for my Ford Fusion.I found help with the online chat verifying that the battery was in the store location near me. (City ave).I was greeted warmly and treated like a friend.The GM Char and assistant Mo installed the new battery for me with excellence.I'm so glad I went to this location for my automotive needs today.I'll be returning in the future for anything else they can assist with. Go team Char

  CYPHER
a year ago
Every time I come to dump my oil they're always give me a hard time I know they get their oil picked up on shipments I used to work there a couple years ago and they keep giving me bologna.All I want to do is just dump my oil off so I won't have all this used oil in the back of the house is just basically playing unsafe and I can get fine you guys are supposed to be the main ones collecting our oil like how it is advertisedEvery time I go into the store location 5292 they give me a hard time with dumping oil knowing that the oil is not really full all the way

  Suzette Galabo
a year ago
The manager, Deno I believe, was VERY helpful in assisting me personally. He told me to look for him personally if I should have any concerns or questions regarding my purchase. Thanks, Deno, for kindness as well as excellent customer service.Jeff Lee

  Grizzle Marinacci
a year ago
Wow customer service isn't dead. Not only did the woman show me the different size wipers for my car, also showed me her recommendation for a premium brand at 1/2 the cost and then the manager put on the car for me. BRAVO! THANK YOU SO MUCH

  Leah Chen
a year ago
12/10/2022 (am). The representative seemed to know nothing about products related to the industry, interrupting my question to show me how limited their computer system was in offering her information. She asked me what the make and model of my car was and I turned the user manual toward her so she could see it. She said, read it, ma am. I would imagine that a representative at an auto parts store would at least know HOW to problem-solve and find the right information about their products. Also, the blasting R&B was a big turnoff and made the store look unprofessional. I am not going to take extra measures to communicate my experience through an additional email, because all of the details are listed here. Thanks

  Angela Parker
3 years ago
They were short-staffed but the cashier/manager did a fabulous job. She was able to attend to customers and answer questions (there were 6 of us in the store at the time), and check out in a very timely manner. She deserves a raise. Kudos on a job well done.

  Shawn Lucas
7 months ago
They didn't have the oil I needed but did have the antifreeze. The tech picked it up for me since it was far on the shelf.

  Rick Real
a year ago
Great store All around, Great Customer Service . I Was more than thankful for the help and effort I received from the employee Ky . He was quick to identify the problem with my car, aware of his inventory and placement of products within the store, knowledgeable of the item I needed for my vehicle , & was quick to assist me with tending to the issue .

  Joshua Harrison
a year ago
Deno the store manager went above and beyond for me....my check engine light was on after I just replaced an O2 sensor and my check engine light was still on and he went out of his way to grab his code reader and cleared my code for me. I just want to say thanks to Deno for clearing my codes today and solving my issue. Even when I didn't buy anything from the store today he went out of his way to clear my check engine codes. So thanks Deno for going out of your way for me today. That's customer service.

  Brett Miller
2 years ago
A very helpful staff, great attitude, and extremely friendly. A young man that wasn t even supposed to be working today put my battery in for me (Ahmad). The place is great and that young man deserves a raise. Highly recommended.

  David kilian
8 months ago
Went in to buy oil and oil filter. No catalogues at the filters and was told that I had to stand in line to get part number then get filter and then get back in line. What a pita.

  ruben sullivan
5 years ago
Service here is usually nice. I walked in the middle of two employees openly conversing about someone's personal business at the counter and I included my humor. The female caught an attitude that stevie wonder could've seen and it was okay. Great customer service is key and that's really not the place for that type of behavior

  Christopher Campbell
3 years ago
Terrible customer service! The 2 ladies working yesterday 5/2/20. Attitude with every customer and not helpful. I wanted rear brakes but she wouldn't or couldn't help me find out how many calipers my vehicle has. She told me I had to know that before I walked in so go take your tire off and find out. If she couldn't help there's a way that you speak to customers. They need more training. Or quit if you don't like your job. The night before I knocked on the door not knowing they were closed and she came to the window saying what do you want? That's not how you speak to customers. I'm gonna try my best not to spend my money in that store again..