Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kimberly Collins
5 days ago
I had scheduled the appt for later in the day, so they weren't able to get the engine air filter in. I have to go back since the technician left a screwdriver on my passenger seat. They were all very nice and helpful.

  Jason V. Madden
4 days ago
Dan Y and his team are professionals in every sense of the word. Took me in same day after a flat was about to crush my week, got a tire in from another store super fast and I was out in no time, with a great price. Need tires, ask for Dan, tell him I sent you.

  Yvette Carr
a month ago
This is our second year with Firestone and I love them. They are honest, do what you ask, don t make up what s wrong with your car when you come in go one specific thing. Most important to me is their customer service. They are always friendly and recently exceedingly helpful. My key fob broke on the way to my appointment (you know that s $$$) Dan took his time and fixed it for me. I really appreciated that. I will be a repeat customer. #customerservicestillmatters

  D P
a week ago
Dan store manager very nice easy man to deal with also knew my budget was low and offered me the Firestone credit option which I was approved for making my visit even more relaxed regarding and work needed with my car

  Lynn Sulli
3 months ago
I came in for an alignment adjustment that I knew needed to be done. They treated me like I couldn't possibly be sure what needed to be done to my vehicle, presumably because I'm a woman. After telling them I only wanted the alignment adjusted and waiting for it, they come out with a clipboard and tell me that my inspection will be due next month, so they can do it now for me. However they claimed a tail light was out and needed to be replaced before it could pass inspection, and that it would be $250 to pay the mechanic for the 1 hour minimum of work it would take to replace a tail light. I declined this offer, and asked for my car alignment report.Shockingly, the exact adjustment (toe on my passenger side front) I claimed needed to be done (and was told there is no way I could know) was what was adjusted. I also checked all my lights after the appointment, and NONE of my headlights or taillights were faulty. I am confident they thought they could make some quick money off of me and were very condescending - avoid them at all costs!

  pastorpresent1
4 weeks ago
CAN T RECOMMEND. I took my car in for an oil change, they convinced me to do a state inspection as well. For some reason they had me move my car to a different place (out of my sight) for a few minutes before they got to it. Then, before they brought it into the garage, they asked me to come out and see where my tire was punctured. There was a flimsy wire sticking out of the side of the tire (how is that possible?). They said they would look into it. Later, they reported a slow leak in the tire. They said they could not sign off on the state inspection unless I replaced the tire. I had them order a replacement, expensive as it turns out. It took a couple of days for the replacement to arrive, so I brought the car back to the dealer that sold us the four tires, they tested all the tires, and there was no leak at all. We drove 200 miles on a mini vacation, and there was no leak. Also, after being in this shop, the left headlight was suddenly faulty, BROKEN FROM THE INSIDE. They have not signed off on the safety inspection even though I have notified them repeatedly at the email address they gave me that there was no leak. I told them I hated to think that they took advantage of me because I shared with Dan before the work was done that I am designated by the VA to be 100% disabled with PTSD from the Vietnam war. It is very painful for me to deal with this, more than with most people. Please disregard the insincere comment that they will write following this review. I have told Dan that I will begin today by contacting his district manager, then the Better Business Bureau, the FTC, the Pennsylvania attorney generals office, the Pennsylvania professional compliance office, and if necessary the police. All of these were recommended online. I m sure I will get help from one or more of these offices that track alleged fraud.PS. As of January 3, 2024, Firestone complete auto care is refusing to respond to my complaint thru the Better Business Bureau. Interesting what a missed opportunity This kind of review stays here for a very long while. It would have taken very little to make this right.PPS. As of Feb 23, 2024, this business has failed to respond to any of the complaints I have filed against them. Besides being a 100% disabled veteran, I am also a Christian minister who had to retire early because of PTSD from the war. I m not going to pursue this further. I have simply tried to tell the truth of what happened here. Do business with Dan and the rest of the gang at your own risk.PPPS. Today, 27 February 2024, the attorney general's office of the commonwealth of Pennsylvania sent me a report indicating that this firestone complete auto care business has refused to participate in the mediation process. That is their right. But it is also a sad way to do business.

  william moody
a month ago
The service was fast, the Techs are polite and explained every detail to me. My car runs Great thanks I won't go anywhere else.

  Keep Me
a month ago
Great place, great service, and the job was done in a timely manner. I would definitely go again for my tire repairs and oil changes again

  Kristie Ban
a month ago
Excellent customer service. Respectful and took the time to explain what I needed. Nice people and all were friendly

  Library Friends
3 months ago
The person at the counter was professional and friendly. My car went in quickly, and the work was done quickly as well. Waiting room was neat and clean.

  cheryl Hall
a month ago
I ve been going to this Firestone for a few years now and they are the best! Very polite, friendly, and knowledgeable. I highly recommend!

  R Minhas
a month ago
Best management team I ve ever worked with everybody in the store is so very professional and very nice at the same time manager is Exceptionally nice and so professional would not do business anywhere else

  Darrin Wurst
4 days ago
Great guys .. got me in and out super quick. I had to go to work ..and they got me out with time to spare ...will be back

  Christopher Howard
4 months ago
Just the most bizarre experience I ve had at any store. I wouldn t trust them. Playing a certain card because you disagree with an opinion is bad business.

  J Bork
6 months ago
I just called this shop to check on the status of my car which is with them for state inspection. The person who answered stated that "it is not his job" to provide status update to customers only the manager can do it. At 3pm on Monday, the manager is gone for the date and cannot be reached until the next day. This is no way to run a business! I will escalate to both the franchise owner and to the brand / franchisor.

  Eugene Parker
a month ago
Awesome customer service; was able to take care of my critical and timely needs

  Min Raj Nepali
10 months ago
I ve been using Firestone for couple of years now. I have moved to new area & they already had my info so was a easy appointment. They always provide reliable service. They are always friendly and helpful. They also recommended services but they leave it for us to decide.

  Sandy Mengini
a month ago
They took care of everything I went in for and let me know about any additional services that I had the choice to do or not

  Alex Leshchik
7 months ago
Thank you for helping out the "stranger" who popped in unexpected and needed prompt helping with the tire's bubble. I do appreciate the quality service delivered. Special shout out to Zachary Burruss for demonstrating excellent customer service! Sincerely, thank you Gentlemen!

  George Clark
a year ago
I made an appointment online to purchase tires with a confirmation for the appointment, AND my tire selection and price. I receive a call the next day informing me that my "appointment" was changed to 4 days later!!I take my car in on that day only to find that the tires that I selected were not available to purchase at all. Why have the option to select a specific item if it is not available? Also, I was given a quote for the price of a part for a different repair that was over 3 times the price of the same oem thing I found elsewhere.I'm finished with the chain repair shop scene!! Those credit card "discounts" are a mirage also, taking advantage of folks with good credit!!!

  Elquis E
a year ago
I originally purchase tires, firestone all season, from this establishment years ago. The were great tires and durable. Naturally when there was a problem with the tire, did not hesitate to return.Unfortunately on this day, as a walk in, was not welcomed.The attendant explained, they were busy, only 2 technicians, 6 cars ahead, about 3 hour wait.I explained issue with the tire, my concern and was there another establishment close by? The attendant responded "I am new here, look it up on your phone." Then I mentioned about purchasing the tires there and again my concerns about the tire, willingly to wait.The attendants tone changed. He spoke to a coworker, who made a phone call. He returned to explain it would be a 4 hour wait and handed me directions to the nearest Firestone establishment with assurances they were expecting me. My only option was to take the risk and drive to the next place. Maybe they should have put up a huge sign : "No Walk-ins", "Appointments or drop offs only".

  Dominic Ellis
11 months ago
Tiffany and the guys were really excellent on 4/30/23. They got us in on short notice and patched a flat quickly and extremely professionally. Absolutely 5-star service.Service: TiresService: Tires

  Mitch R. Patel
9 months ago
Dan and his team do an amazing job. Best Firestone location near 19403. Dan is helpful and goes above and beyond in terms of making sure all of customers needs are fulfilled.

  Yeni ToroGo
2 years ago
For me and my family this is our most friendly, reliable and price reasonable auto care service. We trust them now for many years, and will keep using them for many more.They keep our service records, and it is easy to access to them online. That was a life saver for us then we had to file a extended warranty claim in one of our cars.

  The Munizs
10 months ago
The staff here are passionate about cars and take tremendous care of us whenever we need something done. Best auto shop we have been to in a long time.Services: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Cindy
3 years ago
Loyal Firestone brand customer. First time coming to this location. I'm impressed. I had a check engine light and dropped it off before they closed for the day, and they serviced it the next day. Held good communication on the phone to provide the quote after thoroughly diagnosing problem. Main thing I'm happy with them for is this Firestone fixed my car's canister purge valve problem when the other Firestone from my old hometown couldn't find the problem and fix it. I can say they are knowledgable and professional staff that work here! Thank you, thank you!

  Torrence Williams
a day ago
Great work. Nice customer service skills. Did services that they didn t have to do.

  Tow Master
2 years ago
Had stopped to check tire pressures at Wawa down the street and discovered that I had a broken valve stem core. I called several places first & those places wanted to charge me $30 for a core replacement. Tim & the crew replaced my leaking core rechecked all my tire pressures and sent me on my way for nothing. I m so happy there are still good people around working in the trade that I left. 10 out of 10 on a customer service level.

  lindiwe boyd
a year ago
My newly purchased car needed inspection and I wasn't given the key by the car dealership to unlock the wheel locks. The Dealership wouldn't return my calls but this Firestone had a tool and was able to remove locks no damage.

  Ariana Mcmillan
6 years ago
Always liked this place until recently when I felt completely scammed. Not sure if it's because I'm a young female or what, but I was given an estimate of four hours of work to be done on my car including an alignment. Well suspiciously my car was done immediately. I checked the invoice and they had charged me for said alignment. As soon as I started driving I could tell they did absolutely nothing to it. My car was immediately veering right same as it has for over a year. Went back a week later when I had my day off again and told them I'd like them to do what I already paid for. Well, guess what.. now my car drives perfectly straight. Makes me wonder what other things I have been charged for that they didn't actually address and I just didn't notice. Shouldn't have to leave my car at the shop for two days for one days worth of work. Will not be returning.