AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Godley
a year ago
Needed brake lights for my car.The store is neat and organized. I was greeted by 3 employees as I entered. The associate at the parts counter looked up my car and grabbed the bulbs I needed.She accompanied me to a register and checked me out. She was friendly and attentive.I live close and use this spot as my 1st stop for automotive parts etc. Always a good experience.

  Kate Mcfadden
6 months ago
I came to this autozone in need of a battery... the store associates were very friendly and helped me find the correct battery and they even took the time to install it for me, no charge! I gave them a tip but I was very pleasantly surprised that they did it right on site and explained everything. They were extremely helpful, knowledgeable and friendly. I will come back here for any auto part needs.Thank you Craig and to the newer associate in training !

  Jason Carpenter
4 months ago
Craig was incredibly helpful. Removed and installed a new battery in 10mn and answered all of my questions.Thank you

  Mercedes Ruiz
2 months ago
Rob was incredibly helpful with finding the right coolant and even helped me to refill my reservoir! Highly recommend this Autozone!

  Rob C
8 months ago
Went in to get my battery checked as my car wouldn't start. The girl that assisted was amazing. I think her name was Jacqueline but I'm not 100% sure. She tested the battery and it was dead. She replaced it very quickly and also filled my brake fluid because that was low. She showed how to do the things she was doing and explained everything. She was so personable and so nice. Great experience. Thank you Jacqueline (if that is your name) you are the best. Give her a raise!

  Pratik Shrestha
11 months ago
I went there to get my battery tested and replaced. The sales person did an amazing job. He diagnosed my battery issue and also replaced it for FREE. Really happy and satisfied with the service. Keep up the good work guys !!

  Ralph Puleo
a month ago
Not dependable when ordering non in-stock parts several times.

  Jamie Schreiber
10 months ago
Received great service here yesterday, employee helped me diagnose a check engine light and also replaced my battery for me. She was very helpful throughout the entire process.

  Chris Norton
8 months ago
Great job, they helped me quickly and were very knowledgeable about the part I needed. Morgan especially was very helpful.10/10 would visit again.

  Lindsay Bly
5 months ago
Thank you Craig and Kayla for helping find and install my headlight!! I really appreciate the kind and welcoming service!!

  Michal Dabrowski
6 years ago
Ordered hub bearing assembly for the rear of my sentra , they send me front ones. The car is front wheel drive and the hub bearing they gave me had axle slots and they told me that they gave me the right parts. Now they are saying the items were boxed wrong, so,they will reorder parts for me which would come from same place and obviously boxed wrong again, and no surprise there, the parts came wrong again. Their customer service is really bad, i have to keep,calling them to receive any answers or news on what will they do now to fix this issue, but they seem not really helpfull. I took a day off from work to fix my moms car and it was for,nothing.

  graceanne calano
6 months ago
I went to auto zone for help with my rear break light. Craig ended up helping me get my light and then offered to help me install it. He was so knowledgeable, quick, and helpful. I will be returning to this location for any small needs my car may have just off of the kindness Craig has shown.

  Frances Garnett
5 months ago
Very disappointed in customer service, went to purchase backlight for my car and I was told that it is in their policy not to help me with replacing it on my vehicle when I was there before and got the help

  Aneesah Smith
10 months ago
Morgan was extremely helpful in getting me a full set of lug nuts from two different stores since this location didn t have enough. customer service was on point, keep up the good work.

  Amy Gallagher
6 months ago
It's great because women work here. Give them raises for running your store.

  Jeffrey Palmer
11 months ago
Two guys on the floor and I get a "did you find everything?", as I approach the register. The register that currently had an employee on it who directs me to the self checkout..."You can use the self checkout."Really? When you're standing right there? Pushed away from basic functions of an employee, I checked myself out. I ask the guy at the register, "can I get a bag?". "We don't have bags, thats Norristown..." ridiculous..terrible service

  Nathaniel Rice
a year ago
We stopped in last night (9/24) to get a tire repair/plug kit for a flat tire we got in the city, with a long drive ahead of us to Pittsburgh. The two gentlemen at the store (we're sorry we didn't get their names!) were extremely friendly and helpful, and basically did the repair for us. They definitely saved us some time and energy with their expertise and in choosing the right tools for the job. Flat tires aren't fun but these guys made the situation a great experience. Major kuddos to them!

  Stephen Kulik
2 years ago
Just had to deal with switching out an O2 sensor in my car. The manager, George, was extremely helpful and attentive even when it was extremely busy. He even went as far as to let me borrow personal tools since the store did not have what I needed in their tool rental stock. The rest of the staff was also extremely accommodating and friendly.

  Christopher Donlick
8 months ago
Dude straight up looked me in the face and walked away without a word when I walked up to the counter. no one ever came to the counter during the writing of this review..

  joy johnson
2 years ago
Devon is the employee that helped me discover my battery is in need of a replacement. He was extremely knowledgeable on why I needed to replace it, as well as which deal was the best option. I really appreciate his positive, friendly customer service and would certainly return!

  Shirley Smith
a year ago
I never been to a automobile and employee or manager tell me that there store is not customer service friendly. The dark skin older guy in with glasses with the gray shirt. He was so rude. He said and I ask over and over again in shock because I couldn't believe my ears. He even stolen money off my grandfather card we paid to times cash and card. This was around 10am now I am on my way to the store to get back my grandfather money. This is a bad example for a manger

  Gregory Dornseif
2 years ago
I do everything with my car except deal with live electricity. I always go here to get my battery changed. Friendliest staff ever. I have to go back and give the gentleman who helped us change a battery a tip. Make sure to bring cash if you get a battery changed seems like a small tip is the right thing to do. Thanks again!

  Theresa Neizer
2 years ago
Staff is always friendly, courteous & helpful. The store itself is spotless, well lit& the aisles are clearly marked which makes it quite easy to find what you are looking for. Autozone has great hours & if necessary, you can repair your vehicle in parking lot which is convenient because you may need the technicians guidance & or more parts/products to complete your project.

  Halle F.
3 years ago
Both of my headlights had burned out and I was clueless as to what I needed. George was so helpful and even installed the new bulbs for me. Such great customer service, I will definitely come back for any car parts I may need!! Thanks George!

  Cher G
5 years ago
The associate was very attentive and immediately put my car on the coder to find out what codes are coming up because my service engine light was on. He told me which cylinder is misfiring and even give me the prices of each part. Outstanding work and Superior customer service!

  Stan J
2 years ago
AutoZone has always have had exceptional customer service but when a representatives go above and beyond the little bit of recognition goes along way this is why I'm leaving this review. The customer service rep Marcus breaks down the components of the vehicle for you and actually makes sure you understand your vehicle in layman's terms and explains your warranties you leave the store leaving uncheated and satisfied

  Gail Stephens
2 years ago
My honest opinion is my experience with the Auto Zone location in Southwest Philly was NOT good to say the least!! When I drove to my area Auto Zone the experience was like night and day! The representative accessed my issue, I made a purchase in getting a new battery and he put the new battery in for me. Outstanding service and his customer service made my experience seamless and one I will return too and recommend!!

  Martha Nelson
3 years ago
Quick and friendly service. Only had one package of the bulbs l need for my kitchen on their rack and the clerk searched the newest inventory shipment unsuccessfully while I waited. Will stop back soon again for that second package.

  Bonnie Eve
2 years ago
Had to buy a headlight bulb. The nice young man in the store helped me find the bulb and choose the best one for me. If that wasn t enough, he installed it for me too. I m so grateful!

  Geo Travels
a year ago
The guys at the AutoZone were great and helped me resolve the issue i had with my vehicle. They are my go-to place for my auto needs.