Choice Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MARK POTURICH
3 weeks ago
I spoke with JP on phone about 2013 Ford explorer. He had it ready and was great about getting appointment set up. I ran late so Ray took care of me. He was upfront with the vehicle and on the ball. Great time while doing paperwork and waiting for insurance to be processed telling stories to each other. Then surprised me with the wonderful warranty and services that come with purchase. What a great experience!

  Caitlin Kish
3 weeks ago
Wow! What a great experience. From the time we came to the time we left we were super well taken care of. It was a very busy day but hey! Good problem for a business to have! Corey walked us through finding a good option for our large family of 6 and then Ray made the finance and completion of the sale the easiest we ve ever had buying a car. They made sure our new to us car was safe and reliable and ready for our family. The icing on the cake was the reassurance that our rowdy kids were actually well behaved and gave us a true sense that this is a family focused business!!

  Dawn Solida
4 days ago
Excellent place to buy a car! I would recommend my salesman, Ray, to everyone! Honest, experienced, and very thorough. Being a woman I've had a lot of bad experiences and I went into the dealership on the defensive. Within minutes I could tell that this was going to be completely different than what I was used to. Definitely going to be my go to place for cars from now on! Thanks Choice Auto!

  Steven Rice
4 days ago
Excellent service! Took our VW in for regular service and reminded us of additional items required to keep our warranty coverage. At the same time we found a screw in our other vehicles tire. Choice quickly offered to pull back the vehicle to remove the screw and add a tire patch on the house. Thank you Choice Auto!

  Alyxandria Carnes
a week ago
What an amazing experience! Brian was so patient and really worked with me to get the best deal possible. Extremely relatable and went above and beyond to make me feel like part of the choice auto family! I couldn t recommend choice auto or Brian enough. If you have fears about a car dealership than have no worries because this place is the place to go! Thank you so much Brian!

  Mackenzie Meyers
a week ago
Me and my husband traded in and bought a car from ray at choice auto. It was our first time buying a car on our own and going through the process. He made it so simple and explained everything to us. I would highly recommend him and choice auto to anyone looking to buy or sell a car!

  Debbie Rice
a month ago
One of the best buying experiences we've ever had! Brian was fantastic to work with and went above and beyond to help us with the purchase of my daughter's truck! We drove over 2 hours to make this purchase and we will gladly make the drive again to buy another in the future! Thank you, Brian and Choice Auto Sales!!

  Christine
5 months ago
Jerry took extra care helping my daughter buy her 1st vehicle. The advice he gave her can only mimic advice coming from a father or grandfather. In the end, my daughter left with a reliable and good car. Kudos to Jerry for exemplary service. Thank you to the owner too, who we met there, for making it memorable!

  Stephanie Stough
2 months ago
I purchased a challenger from choice about 2 years ago along with an extended warranty. When repairs were needed I took it back to choice and I must say they have went above and beyond to make sure the repairs were completed and make sure I was satisfied. John even went as far as making extra calls to get my work covered under warranty and added in a free wash for me. He is great! I would highly recommend buying from them.

  Eric DiLoreto
4 months ago
Found this place online, and decided to make the hour and ten minute drive. As we arrived we met with Brian who asked what we were interested in, and he showed us a few cars that fit what our son was looking for. He was extremely upfront, honest, and quite frankly hilarious. He even told a couple dad jokes to our son while we were waiting for paperwork, and car detailing to be finished. Overall a great experience, and we will be repeat customers in the future when we need a vehicle.

  JD My
5 months ago
Absolutely the Best car buying experience ever!! These are Seasoned Professionals.. no extras added to the bill, no unanswered questions. Very up front and down to earth! A Ton of inventory, in and out in less than 2 hours!! What a refreshing change!! Thank you Choice Auto! My child has the best first car a 16 year old could ever hope for! And I will return when I need a new vehicle too!

  J.R. Semprevivo
4 weeks ago
Had a great experience with Choice! Brian was great to work with will definitely go back! Go see him.

  Jeremy Difonso
5 months ago
I can't thank Brian and the guys at Choice auto enough. It was the easiest and by far the best buying experience I've ever had. They promised me the truck would be ready and all done the following morning and it was. Very knowledgeable and courteous. If you have great credit or slow credit give these guys a call!. I'm a very satisfied customer and will do business with them again when I'm ready!!!

  Nicola B
2 months ago
Bought a 2011 Lincoln MKZ about 5 years ago low miles great condition awesome sales rep helped us extremely well even though we came to purchase a vehicle they talked us into financing with a warranty was extremely happy. Came back December 2023 looking for a vehicle was treated very well once again got offers for a few vehicles but we declined due to The holidays and advised we would be back with more money to possibly buy a vehicle. Went back in January 2024 got a different sales representative who was less inclined to help us as much as the other s representative did in the past. Sales representative never asked us how much money we had to put down or for purchase, he just advised us that we didn t qualify. Which was crazy cause we went to several other dealership all around Pittsburgh right before returning back to Choice auto. We had already knew we qualified for better vehicles and just decided to go back to choice because of their prior great service level. To our amazement we didn t qualify okay no worries cause we had 10 grand to buy a vehicle anyways but because the sales rep didn t take the time to ask us the same questions everyone else did, just coldly turned us a way we went back to a different auto sales that qualified us for a 2019 Chevy Suburban with a one year warranty. With low miles Today I had time to call to give a service complaint and a rep from the company did listen but end up accusing me of getting mad cause I didn t qualify or because my credit reports was coming in the mail. I couldn t believe this guy was actually saying this in a not so professional matter at all. No customer services skills at all maybe the worse to argue with a past or potential customer indeed. I m not saying the whole company is bad at all cause I had some pretty great folks out there take great care of us. But they do need to improve on some of their service levels of taking care of everyone who walks through them doors equally. Not to pull the race card but it might have mattered. Cause we felt a shift in the way we were being treated. I wasn t mad cause that same day we ended up with the truck that I always wanted and wasn t expecting cause another dealership on Saw run blvd took care of us extremely well in our situation. I only called to file a complaint so they could do better but since I was insulted I m letting other consumers, potential clients and new customers, know exactly what our experience was and it was not good. I will never go back to choice, and I have always strongly recommend them in the past. Thank you. Lastly we qualified at 5 other dealerships so don t get discouraged if your looking for a vehicle. I only went back to them first cause I was happy in the past.

  Faust Haus
5 months ago
We had a lovely jeep-buying experience with Ray assisting us. Very straight forward, pleasant and no nonsense. We very much appreciate how smooth the whole process was. If we need a vehicle again in the future, this will be our first stop.

  April Scassera
2 months ago
I love Choice for my car service needs. They re friendly, trustworthy, reasonably priced, do great work and extremely professional. I d recommend to anyone!

  Miracle Ford
8 months ago
Love all the friendly faces here! Ray was a joy to sit down with while doing paperwork! So excited about our 2016 dodge grand caravan as a family of 4 now! So much room and going to pick up groceries in it today!! Thank you to all at choice auto, it s been a pleasure!

  Logan Kaczynski
a month ago
Ray Murphy is the man. He took care of me like no other. I strongly recommend requesting his services. I strongly recommend Choice Auto as a whole.

  Maxi
3 weeks ago
Corey and Ray are a dream team. Very quick, good pricing and experience. Honest people and very intelligent and knowledgeable about cars.

  Paul N
a year ago
I have bought many cars for myself and my family, the sales and service couldn't be more professional. My brother and sister have bought cars as well. The best part is the Lifetime Powertrain is the best part of the of the purchase.

  jlou 412
a month ago
Told me my rack and pinion was bad and needed $2300 worth of work. Took it to another shop turns out it was just one tierod for a couple hundred dollars. Don t go to choice auto they will rip you off!

  Brett Mullins
6 months ago
Choice auto always does phenomenal work on my vehicle, they re honest, straightforward forward and are a pleasure to work with. Pete and John are always friendly, and make for great conversation while waiting for your vehicle to be done. I d recommend Choice auto to anyone for major repairs, or basic maintenance such as oil changes.

  Laura Wei
8 months ago
I bought my first car from Ray at Choice Auto and I couldn t have asked for a better salesman. He was thorough, patient, personable and made me comfortable every step of the way! Choice Auto is excellent all around and I didn t even want to look anywhere else. This team is fantastic and I highly recommend for a vehicle! Thank you Ray and Choice Auto!! Shout out to Pete in service!

  Jim T
2 weeks ago
John in the Shop does a tremendous job of communicating, taking the time to ensure great customer service is rendered. I d take my vehicles to no other place than Choice!

  N P
10 months ago
Had the pleasure of getting a car here today. I was driving by and simply stopped to see what they had. Found an suv I liked and was blown away how easy of a process this was to take it home. Can t forget to mention how awesome and helpful the staff was. In and out in about a couple hours really made the full experience pleasant. I would highly recommend anyone looking for a car to go here. Also had a nice 3 month/4,500 mile warranty included for peace of mind.

  Caitlin Wunschel
9 months ago
An amazing place to go if you are looking for a used car! JP was our salesman, and he was so nice and down to earth! He brought the car out that we wanted to look at, let us take it for a test drive, and took it back to be serviced before we came to pick it up! The car runs beautifully and we couldn t be happier with our purchase!The owner even came over and introduced himself after he heard my brother in law had been doing work at his house. Overall, THE BEST experience I had by far!

  Robert Pharris III
8 months ago
Purchased my vehicle here and it was a quick compared to a lot of other places. The staff was nice, and the service done to my vehicle was better than I was expecting and on time. Just all around a smooth experience, I d recommend them to anyone.

  Ming S
2 months ago
In May 2022, the alternator in my Quest died and choice replaced it. Choice told me that the alternator should last another five years at least. However, the battery light was still on when I picked up my car back then. So their mechanics needed to redo whatever they did. That was fishy. On 1/20/2024, the alternator died again. I called Choice and they said the alternator was covered by the vendor but they could not refund me for the bad alternator. What they could do was to tow my car to their garage and they would replace a new alternator for free. Considering what I experienced before ( see below for more details), I did not want to waste my time with them. So I asked them where they got the alternator. They said AutoZone. After I called AutoZone, I was told to just bring the bad alternator to a local AutoZone store and I will get the refund.My Versa had a broken suspension spring on Friday 3/3/2023. I called Choice before deciding to tow my car to their shop. I was told that they had to wait till Saturday to check my car because I did not have an appointment. It was totally reasonable and I was fine with it. No one called me on Saturday. Well, that's weekend so I didn't complain. On Monday 3/6/2023, I called them in the afternoon and was told that they did not get a chance to even take a look at my car and I have to wait till 3/7/2023. No one called me on 3/7/2023 so I called them around 2pm and I was told again that they would check my car on 3/8/2023. No one called me on 3/8/2023 so I called them at 2:40pm and they said again they haven't checked my car yet and would do it "tomorrow". When I asked them if they could keep their words this time, they hang up on me. Good customer service! I have been using Choice since 2015 and I always trusted them but I am very disappointed this time. They seemly no longer care about small customers like me, maybe because they now have a big shop and a big parking lot. It might be time to find a better garage.

  Brian Connelly
a year ago
Choice auto sold my grandparents a Buick Encore. It was recalled for a catalytic converter which choice was going to handle.Not only did they install a used part instead of a new or remanufactured part, and yes the receipt shows a used part was installed! but they also damaged the front end while they had it for 3 WEEKS! But they also gave it back to her with no oil, half a tank of gas missing, and someone else s trash inside, they also refused to acknowledge responsibility for damage for a car they sold that my grandmother maybe put 15 miles on since she had it. Long story short they take advantage of the elderly, and treat customers like trash. They also refused to allow police to view any of the surveillance footage because they know it would show them damaging it!And to clarify the response there was no damage to the car upon drop off at all. It was not damaged at their home and I dropped the car off with him. Not to mention my family called almost everyday for the two weeks after the initial week had passed. It s unfortunate that this happened but was in no part our fault. If it had been when the police came you would have showed them the video surveillance instead of refusing. My grandfather passing away was unfortunate, but in no way affected communication as we just kept being told it wasn t ready to pick up.

  vincent barone
a year ago
I just purchased a vehicle today from Brian. He was not only extremely helpful and courteous, but extremely proficient and efficient at his job. He streamlined the process from start to finish, and made what can be a painful process, pain free. Choice Auto Sales had some of the most reasonable prices around. These things solidified my purchase. Excellent!