Spitzer Toyota Monroeville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rosemary Gregg
6 days ago
I brought my 2023 RAV 4 in for an inspection and any needed maintenance. It was so nice to just drive right in to the garage area. I was greeted by Elvis Bole who checked my information and answered any questions I had. The waiting room was comfortable and clean - a pleasant place to wait. I was able to check the progress through the link sent to my phone. Elvis came to advise me the car was done. He was very kind and courteous throughout the process. Thank you Elvis and the Spitzer Team!

  Cynthia Rose
3 months ago
Love Spitzer Toyota! They are prompt, handle what needs handled and do so in a quick manor! I've purchased my last two cars from them, and only bring my car to this location to be serviced.James Thomas was my advisor and provided a great experience! I also realized, after the fact, that I had the incorrect day on the calendar for my appointment. I dropped my car off and James just took great care of me, never mentioning I wasn't on the schedule. I didn't realize until looking at my calendar later. I appreciate all you do!

  Nicole Hampton
2 weeks ago
Charles Carter service and customer interaction are beyond excellent. He takes the time to listen, and he also asks clarifying questions to determine the next action to be taken to ensure your concerns are addressed. Thank you for your dedication and commitment to give me the confidence in the care and safety of my vehicle during my service visits.

  Joe Gasperoni
2 weeks ago
Deana in the service office and the tech James Thomas' work at Spitzer is top notch. I recently purchased a used Tacoma from another dealership. Deana was so helpful working with me to establish service at Spitzer, and James Thomas working on my truck to identify a few small issues that needed remedied was the the best service I've ever experienced at a car dealership or most businesses in general. Highly recommend for any of your Toyota service needs.

  Beth Vukmir
2 months ago
Spitzer, and Elvis Bole, my service contact were fantastic. I used to think all service offerings were alike, but I now feel otherwise. I took my car in for maintenance and inspection. While I was waiting I received a link to track my vehicle's progress and then also got to watch a video of the inspection checks -- i could see my vehicle's brakes, tires, etc. The waiting area was well appointed, clean and comfortable. Their work was efficient and they were kind and courteous.

  Gus Delerme
2 months ago
I am very pleased with the service provided at Spitzer Toyota Service Center. I was greeted with a smile by James Thomas when I pulled my car into the garage. After we discussed the service needed, he had me go to the waiting area. He was prompt with keeping me updated and quick to get the necessary work completed. James is GREAT to work with!!!!

  Marcel Schmelzer
a month ago
Deana Hicks @ Spitzer Toyota my service contact kept me informed about all the service maintenance items that were going to be needed on my truck. Loved the Video of the truck in service bay and the Text's allowing me to choose as to what services to approve and not approve. Thanks for everything.

  Marcia Irr
3 months ago
I brought my car in for a LOF and to put my stored winter snow tires on and for a check up. The service was great and friendly. Charles Carter was my advisor and he did a great job of keeping me informed and letting me know what was going on as he always does. My front brakes needed some work and Spitzer did the job. The car brakes much better now. I really appreciate being able to store my tires at Spitzer and the friendly service. My car was also washed nice which I appreciated. Over all a five star plus review. I always take my car to Spitzer.

  J. Coley Alston
a month ago
Easy car service. They are clear about approximate wait times, have nice seating in the lobby with coffee and water. When your car is done, they walk through what they did and compare the state of your car to inspection guidelines. No creepy leers, upselling, or other nonsense that car service centers are known for.But remove your magnets before leaving your car! I lost two of mine in the complimentary car wash.

  Melanie Ackerman
a month ago
The service department was outstanding. They were able to handle a last minute issue. I needed a new tire. I barely had miles on my old tires . My Prius is Awd so I was worried about having to replace all tires.in the past they were able to patch the tire . I took my care to the dealership for a tire issue because I trust them. A shout out to Elvis . He was amazing.

  Lisa Agate
2 months ago
James Thomas and Charles Carter are the most wonderful service representatives. They are kind, welcoming, and honest. The video of my vehicle's inspection was helpful too.

  Susan Munson
5 months ago
My recent service appointment at Spitzer went very well. My service advisor, Charles Carter is great. He greets me, listens to my concerns & questions and takes the time to explain the needed service and cost. Having Charles as my advisor makes me feel confident in getting my Camry serviced.Service: General repairs & maintenanceService: General repairs & maintenance

  Donzella Jeffries
4 months ago
Have always taken my vehicle to Spitzer for maintenance. Deana Hicks gives friendly professional service. So pleased with the atmosphere and cleanliness of the dealership. Pleased with how they take good care of my car. Loved the inspection video explaining what was done.

  Paul Wojnar
5 months ago
This was one of the best experiences I have ever had anywhere getting my car serviced. I worked with David Bole who was there to greet me when I pulled up and explained how long everything would take. When my car inspection was over, I received a video showing me my entire car inspection as well as an email from David ensuring I was happy with everything. I highly recommend this Toyota service location!

  Michael Wolinsky
2 months ago
James Thomas was kind and professional from the moment I pulled in. He signed me in and reviewed why I was there. I waited in the lounge area for my service to be performed and was kept informed of my vehicle's progress. Very nice experience all-around.

  Marylou Matesich
a month ago
James Thomas is one of Spitzer s best employees. Knowledgeable,Courteous, and willing to see every customer receives the best of care. Keep up the good work.Marylou

  Cathy Civy
2 weeks ago
Deana Hicks went out of her way to help me address an unfortunate incident involving my right front and back tires and a series of repairs. Thank you, Deana! Will definitely return to have my Corolla serviced by your team!

  Maureen Monhollen
4 months ago
James was my service technician, and he was a gem and a gentleman! I love the new app notification service. It was very handy to have live updates to review and approve. Thanks again for the great service, Spitzer!

  Edward Greene
5 months ago
Today I went to Spitzer to have my vehicle serviced. Deanna Hicks greeted me in a very professional manner. She concerned herself wanting to know what she could do for me. Deanna was attentive about my concerns and introduced me to Spitzer's new way of servicing customers. Customers have the ability to watch their vehicles being serviced throughout the various stages of seeing the official work being completed. Deanna is a very exceptional individual who is devoted not only to her work but to the customers as well.Services: General repairs & maintenance, Vehicle Inspection

  Demetrius Allen Green
3 months ago
Super quick and convent service. Deana Hicks made the experience so much better. I was able to relax in the area while Deana communicated with me via text and provided me with updates at every part of the process.

  M. McCorkle
4 months ago
Recently took my RAV4 in for a tire rotation & maintenance check. Charles Carter was professional, friendly and took the time to explain what was needed. I always have a great experience when I take my car in for service at Spitzer and Charles helped continue to build that confidence that it is being maintained in the best possible way.Service: General repairs & maintenance

  Arden Hamer
4 months ago
This is my first Toyota and I am very happy with my car! I feel that the service department has my safety as their first priority. I have worked with both Deana Hicks and James Thomas. They are very knowledgeable and patient with my questions and concerns. I highly recommend Spitzer Toyota!Services: Tires, Tire rotations, Vehicle safety inspectionServices: Tires, Tire rotations, Vehicle safety inspection

  Christa Leighty
4 months ago
Vehicle in for 25,000 mile service along with inspection and emissions. Ended up needing tires and an alignment. James Thomas called to update me on the status of my vehicle, was very helpful, and kept me informed every step of the way. Even with the added services, my car was ready, washed, and waiting at the promised time.

  Brianna Dinofrio
6 months ago
Deana Hicks has been helping me get my car serviced here for a little while now, and it's been a really positive experience. My most recent visit for an oil change and tire rotation was completed quickly, my interactions with staff were pleasant, and I was kept well-informed regarding my car's status. It has been worth the trouble to travel all the way out to Monroeville since my usual mechanic in the South Hills has retired. Thanks!!

  debbie perino
2 months ago
Bought a used 2020 Toyota RAV 4 LE two weeks ago..I Love itMy salesman Josh Pretitie was very knowledgeable and didnt pressure me at all. I had a little problem with my gas door opening and the Service person Deanna was very helpful. Plus they wash your car for free. I reccommend to go there. my first toyota was a Rav 4 traded it with 145K miles on it. Actually hated to see it go!

  T Twyman
6 months ago
Definitely one of the best car purchasing experiences I ve had in my lifetime. The salesman (Arpit Shah) was a down to earth no hassle person to work with from beginning to end. It s obvious to me the dealership is motivated to sell good quality vehicles at a fair price. I ll definitely pass the word onto my friends and neighbors that the best deal and customer service out there is at Spitzer Toyota.

  Chris Huston
2 months ago
Always outstanding service at Spitzer! They through and friendly and never compromise quality. My service advisor, James, his truly the best!!

  Cathy
4 months ago
Made an appointment for an oil change. Took my vehicle in before scheduled time and did a systems check also. They send a video of the work they re doing also to keep you up to date. I waited there but next time I ll drop off and pick up.

  Phil DuPont
5 months ago
I have been working with Deana Hicks for 10+ years to service my vehichle. She always goes out of her way to make sure I am accommodated and very much works to work around my busy schedule. Despite having multiple closer options for a Toyota dealership, I drive 45 minutes out of my way to have my service done here. Side note you may not know - they'll also store your summer/winter tires if you use/change them with the seasons.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection

  Joe Caligiuri
a month ago
I bought my Tacoma in 2018 and Charles Carter has always taken care of my service needs. I would highly recommend Spitzer service center.