#1 Cochran Hyundai of Monroeville Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Langston Wells
4 months ago
Really great service! Make sure you make your appointments well in advance however - there can be multiple months waits to have car service done. They did my car service, inspection, and a vehicle recall recently which took about 2 hours. If waiting is a concern, make sure to bring another vehicle so you can simply drop off your car and come back to pick it up after.

  Bill Follansbee
4 months ago
Service people were all very nice but it was very difficult to schedule an appointment. I scheduled an oil change months in advance in order to be able to get in. I scheduled an 8:00 am appointment with the plan to stay. In the meantime my schedule changed so dropped the car off the night before. I didn't hear from anyone by early afternoon. They had texted a number to call. I called around 1:00 pm, left message. No call back. I called again around 3 pm. Same thing. No call back. I called again a third time, about 4:30 pm and left another message. Decided to just go out there. Finally got a call back while on the way, about 5:00 pm. Since I had an 8 am appt, I was expecting (and needing) the car early but they told me since I left it, they would get it in "when they could." They finished it at 5:00 pm. They didn't call back "because we were busy." Again, they were very nice and they did comp the service, which I appreciated, but I would be very reluctant to have to deal with all that hassle again just to get a future oil change or other routine service.

  Chuck Marburger
a month ago
My.daughter took her car there for a warranty issue, last Monday, they called once and have been ignoring her, her husband and now me. No one will call back. This is unacceptable, even the service manager wont call back.

  Lisa Holt
7 months ago
The people in customer service/mechanics are patient, pleasant and willing to explain about the work that needs to be done on your vehicle. If they don't know the answer to something they are willing to try find out the answer.

  Zach Denne
3 months ago
I would stear clear of this dealership, our car went in with a rare rough idle and left unable to run, the engine now has no power and shakes the entire car.

  Fran Mc
2 years ago
I appreciate that I was treated respectfully and with patience and kindness. Tyler listened attentively to my concerns and explained clearly, and with reasons, how my concerns would be assessed. He also let me know that the mechanic would be doing the work on 2 recalls at no charge to me. Once the car was evaluated by the mechanic, Tyler came to the waiting area to explain the findings and ask me how I would like them to proceed. The work was completed in a timely fashion. My greatest appreciation though is for the integrity of the staff. I wasn't sure if it was time to replace the tires and, although it is getting near to the time to replace them, they said there is sufficient tread for a safe winter. My bill included the details on all work that was completed and included the assessments of my concerns that did not need to be done that day. I feel confident that all work was done well.Service: General repairs & maintenance

  C. Matthew Hawkins
5 months ago
Fast and efficient. Oriented to problem-solving. Great customer care.

  Don Carroll
a month ago
Great Place to treat your Auto right!

  Ron Moore
a year ago
There was a misunderstanding back in December when I took my vehicle in for a recall. Upon not getting the recall fixed. It was promised to me that they would make it right as soon as they good. Well, here we are now in June and no one can even return our calls. Not happy.

  Mark Strazzer
5 months ago
The people were really nice and knowledgeable about their job

  Katie Burns
a year ago
I had a great experience with the service department. The entire staff was very pleasant. A huge thank you to Tyler! He was very helpful during my entire process. It is much appreciated!Service: PaintingService: Painting

  Venda Millender
10 months ago
The service I received from this Hyundai Service Center was Great. They checked my car and replaced the bulbs for my headlight. And I am very satisfied with the service I received!

  Christy Stokes
a year ago
Website says they close at 6:00, second time I've been turned away at 3:30 because they send their technicians home at 4:00. I understand being understaffed but it should at least be posted on their website

  George Lampert
2 years ago
Service at Cochran is always great. Everytime I go there the staff are always helpful and take time to explain what they did to my car.

  Karen Krul
2 years ago
Al knows what he s doing! Hit him up and tell him I sent you. You ll be glad you did! Finally an honest salesman.

  Colleen
a year ago
Amazing customer service! I appreciate it! Can't always find that these days!

  Edward Greene
2 years ago
Well served today. Prompt service.

  William Phelan
a year ago
Excellent service Excellent quality

  Dennis Farrell
2 years ago
There very polite and helpful

  Sanford Rivers
a year ago
Great service.

  William Mays
a year ago
Great service