Milford Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharon Diefenbach
a week ago
Great experience with all aspects of the leasing process, from initial car selection, to putting together an affordable deal, to closure and final leasing the car. Your salesman Jim P. was great. Very professional and gracious, easy to talk to, very knowledgeable Will return to your Dealership again. Will refer your dealership.

  Tetyana Bornstein
6 months ago
Great and prompt customer service. All stuff is extremely friendly and made me feel very comfortable. Work on my car was done fast and guys did magnificent job!

  Margarita Nieves
5 days ago
Very friendly, willing and able to answer all my questions. They we able to work with my budget and also were able to get the car I wanted.I really felt like family. I give the company a 10 out of 10

  Mike Regan
a week ago
Great service and staff. I always thought that the dealerships charged more, I was mistaken. I do utilize the coupons they mail me. I would recommend this service department to everyone, even if you purchased the vehicle elsewhere.

  Laura Ortiz
2 months ago
Painless transaction. LOVE my new truck However.... It could have been cleaned up. I DID say something while there, they DID take it back and "clean " it again. It was the end of day, so I'm sure they wanted to get home. However, they knew I was coming that evening... Figured it would have been cleaned and ready. The next day, I saw it was not cleaned. There was still sand and seashells, and the sticky candy on the seat I pointed out, still there. It was pretty disappointing to be honest.Not the end of the world... I really do love this truck.

  Kristen Blake
2 weeks ago
Thank you Hayden. Really appreciate you taking the time to help us get out of our old kia and into the truck .

  Mike Bodnar
8 months ago
Top dealership to buy a new vehicle.. fair pricing, great customer service. Outstanding service dept. I had a trailer hitch installed and was pleasently surprised that it was installed the same way the factory oem is installed. 2nd vehicle purchased in 2 years

  Louis J
2 months ago
This was my first time servicing my vehicle at Milford Chrysler and the service was absolutely amazing! My service advisor even took the time to introduce me to their new service manager, Joe, and he was a pleasure to meet. All around great experience and I look forward to servicing my vehicle there in the future.

  Melissa Gonzalez
3 weeks ago
Our salesman Jim was very helpful and did a lot of work to get us approved

  Simone Passarge
5 months ago
Very pleased, customer service was wonderful. I went for an oil change and tirebrotation, brakes check. They went above and beyond. Customer service was absolutely wonderful and extremely pleased. I was very impressed! My husband also recently purchased a car here, and they were just wonderful from start to finish with every step. Thank you so much. I will absolutely be back when I'm ready for my next vehicle and always for my car needs. I absolutely highly recommend

  Christopher Kimler
2 weeks ago
I ve purchased vehicles from Milford Chrysler and had multiple vehicles serviced there over the years. I ve always been treated fairly. The work has been top notch. The people are friendly and knowledgeable.

  thomas donnelly
2 weeks ago
We have purchased 3 vehicles from Milford Chrysler that we still own. I purchased another jeep wrangler unlimited from an individual that unfortunately ended up needing new heads. I usually do all my own mechanical work but had no time to do this project. Milford Chrysler gave me the best price to do the work and I had it towed in for the work which they confirmed it needed heads. This was not a cheap fix by any stretch. The jeep was good for a little while after I picked it up. Then started having same issues engine getting to hot hearing water rushing through the dash on startup. All the same issues I had before. I took it back several times and was told the computer did not read any high temps but then why does my water temp come up a little past normal and my engine fan never shut off once the temp comes up. Then also the coolant tank fills up to top when running and does not go back into radiator when it cools down. I was told there was air in the system that had to work out after I first mechanic said there was nothing wrong. The sound of the air in the system was confirmed by the service manager on a different occasions. On one occasion I was smelling coolant I was told when I bought for this complaint that it needed a water pump gasket. This is something I can do myself but since Milford did the head work I had them do the work also not cheap. It had been back several more times still same issue saying it's air. Finally had enough of refilling radiator 2 times a day from the over flow brought it back. It sat for a week again and was told it was looked at by a class a mechanic that they now have and the it needs a new motor. They gave me a price of $10,000 to replace the motor and that was with a discount on labor of half price because they felt bad. Are you kidding me. Charging me list price on the motor and still making a mint on labor. This is completely unacceptable. I will never buy any vehicles or have any service done by Milford Chrysler. We still have free oil changes to use on the new vehicle we got and we will not be using that either. I will be purchasing a new engine and installing it myself. Unfortunately I can't give a 0 as a rating but that what it deserves.

  antoinette mitchell
a month ago
I usually get great service from MILFORD Chrysler. However, they ve changed their hours and no longer have Saturday hours and find it a challenge to get my vehicle serviced unless I take a day off that s the only downside Casey gives great service always always upfront and honest

  Hope Brossman
4 months ago
Don t shop with Milford Chrysler if you want good customer service.I reached out after the purchase of a car to talk about the fact I was told one thing but the paperwork shows something different.After being hung up on when I called the first time, I was told the finance manager would have to call me back.After 24 hours when I had not gotten a call I then called back and asked for the finance manager. I was basically told sorry nothing I can do you should have read the paperwork better. I can leave a message with the GM who will be in tomorrow to call you. I waited to hear from the GM, and waited and am still waiting almost 2 weeks later. I gave him the benefit of the doubt because of the holiday but after sending multiple emails and leaving multiple messages I ve decided there s no way other than to go public in hopes to get a response.I do not dispute my hand in not fully going line by line but after being there for 4 hours and getting a call while I was waiting about a family member who is declining. I was handed paperwork and told sign here no one went over everything with me and no one communicated the full numbers with me.I am still hoping to get some communication and response to the issues at hand and did everything I could to not have to go public with it, but some times it s the only thing that gets an answer.

  Bailey Lue
3 weeks ago
I don't have anything against the dealership, however Tina in their BDC is UNHINGED.I made the mistake of clicking on some ad they had on Fb and she proceeded to call 9 times. Each voicemail got increasingly more neurotic than the previous call. 6 of those calls were in less than the first 5 hours because of 1 click. Yikes."do you need our address.. ""are you coming today.. ""I thought you were interested...""you live close, why aren't you here..."

  Ron S
10 months ago
Came in for service. Everyone was friendly and my service went well. I've read some other reviews but did not have their issues. This will be my regular service station for my family's vehicles. Was nice to see they had a small area for children to play.So I went from just service to purchasing a new truck through this dealership. They have been extraordinary!! If you have questions they have the answers. Need a vehicle? This is the only place to trust and

  Melissa Brooks
a month ago
Right out of the gate, the salesman tried to use the "four square" presentation, which is generally used to try to trick and confuse the average car buyer. (Google it if you don't know.) He also tried to convince us that the car was "on sale" because they were willing to sell it at MSRP. Then, he kept writing the trade-in "tax savings" on his fancy four square piece of paper as if that was actual cash we were getting from the dealer. Then, the "manager" came out and tried to convince us that buying a car was somehow related to the current housing market. These two were trying to play games to sell a car. We walked out. To top it off, they signed me up for text and email marketing before we were even out of the building.

  Charles Tuzzolo
2 months ago
If I could give negative stars, I would. First, they told me there was no part, so I had to replace the transmission. Then, they charged me additional money for the diagnostic when the invoice was clear. They did not give an itemized receipt. Then, when my wife went to get the car, they called the cops because she did not have the money on her. I called and paid. Hideous.

  Bill Baines
2 months ago
Courteous and clear with explanations of work needed. Organized service department made everything go smoothly.Provided a loaner car warmed up and ready to go.

  Kathy Scherman
a month ago
The service department is amazing. My service advisor, Casey VanHorn and her staff always go above and beyond to make sure I am totally satisfied. I will not take my vehicle anywhere else.

  Shogun The Imperial
2 months ago
A dealership so nice, we had to buy twice! It is extremely rare to find a dealership that will NOT use the term "these vehicles sell themselves" as soon as they start speaking to you and appreciate educated buyers. Milford Jeep is & always will be our first & only choice for vehicles.When you want the best customer service experience, ask for Gil Rosado, who I only have two words to describe him with.... THEEE man.

  Cheri Hosack
6 days ago
Did not get the results that was promised 1 ,300 dollars later double charges quoted 300.00 called was never called back now have a vehicle with check engine light that won't go off.thanks for nothing. The reason you can't find any record is under the misspelling of my last name look up hozak

  Tracy Kale
2 months ago
Great customer service experience, made me feel comfortable through buying process. Worked to get me into car I wanted ,definitely recommend them and would buy again from them.

  Robert Weber
7 months ago
John Costa was the salesman I had. Walked in just looking to see what the payments would be and what my trade in was worth. Wound up walking out that night with my new truck. Gave me plenty of options and every question or concern I had was answered with no beating around the bush. Taking a test drive was smooth and gave me the opportunity to look at it at my own pace. I did not feel pressured to buy, they just wanted to make sure I was happy in the end. Being that it was late in the night I got approved but they were not happy with the rate I first got. They asked if they can work on it and got it lower the next day after they made some more calls to the banks. They were friendly and courteous the entire time and got a truck reasonably priced from them. Super happy with them as I also found out that right now every sale a portion goes to local first responder organizations. Way to support the people around you!

  Jesse Clune
6 months ago
I have called probably around a dozen times and asked to be taken off their mailing list because it's addressed to my ex wife. Not the worst thing in the world to have an issue with but with the amount of times I've asked a simple request it's tiresome. Every time I am told a message will be left for Joey and it will be taken care of. This annoyed me worse then when I traded my vehicle in at Milford Chrysler and they forgot to make the payment to pay it off and I got dinged on my credit report for a delinquent payment.

  Don Donofrio
2 months ago
Pleasant, attentive staff. I enjoy the small town feel when I come in for service (not to mention the complimentary drinks and snacks in the customer waiting area!)

  Marla Hulse
2 months ago
Had a mechanical issue with vehicle. They made a quick appointment and problems were resolved. Great job!

  Dorothy Murray
2 months ago
Well we walked in to look at a a vehicle and this gentleman Dave was amazing. He helped us from the beginning. To end

  John Bauer
2 months ago
I have to "opt out" from you sending me junk mail twice a week??? Really?? When did I ever "opt IN" ??? How about you just stop sending me your garbage so I don't have to return it to you by dumping it on your desk ???1/21/24 - To Ramon Roedan- I have been receiving your junk mail every week sometimes twice a week for over 1 year now. I have sent emails, made phone calls and written "return to sender" on the mail and had it sent back to. You have made such a nuisance of your self that i will NEVER spend even 50 cents at Milford Chrysler. I won't sell you my truck, I won't by a new or used vehicle from your company. I will stop getting service there and buying parts there as well. You have chased away a decent customer by being a lazy, un-inventive salesman. The laziest and least creative way of advertising is just sending out letters every week to the same people over and over. If my truck brakes down in front of your dealership, I would rather push it to Honesdale by hand rather than spend $1 in your dealership. Even after you quit or hopefully get fired I still will not come there because evidently, your manager must condone this type of harrassing behavior. You might as well take my name out of your computer because I will NEVER step foot in that building again.Call in the morning for service and hold on 8 minutes. Call again at 2pm and hold on 8 minutes. Call at 4:50 and hold on 12 minutes. Now service dept is closed. Had to call back again to find out they close at 5pm. Maybe I should stay on the line until 8am when they open up. Tried to make an appointment on line and that feature doesn't work either.

  Charles Toone
a month ago
Had a recall to address. Had a 1PM appointment and was out by 2:30. As good as it gets.