Thomas E Brown Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Bloomer
4 months ago
My Subaru received back bumper damage in a not-at-fault accident. I reached out to Thomas Brown after seeing positive reviews. They made the entire process, from quote to repair to pick-up, extremely easy. They handled everything payment-wise through the other driver's insurance company. The actual repair took less than 2 days, but it looks brand new. They also gave my car a good cleaning which was much appreciated!

  Alan Adler
2 years ago
We are repeat customers of Thomas E. Brown, and for good reason. Excellent, timely work by a friendly and talented team for a fair price. This latest time we arrived with our 2010 Odyssey in need of a front bumper replacement and a new headlight. Before and After shown (we replaced both headlights given the wear on the undamaged one). We received our estimate in the time frame promised. We were kept up to date with progress via text. The work was done on time, on budget. Could not ask for more. We trust the team at Thomas E. Brown. We won't go anywhere else. Shout out to Donnie Hanna.Services: Painting, Body & Trim

  Brandon Hess
6 months ago
When my 10-day old car got damaged by a lawn-care company, I was frustrated to say the least. Thomas Brown brought the car back to perfect, "fresh off the show room floor" condition. New cars are incredibly complex with their sensors, adaptive lighting, collision assistance, etc; but Thomas Brown knocked it out of the park. Their estimate was incredibly inclusive and detailed, and it's evident they know what they're doing even with the the latest/greatest (complex) vehicle tech. I hope to not need a body shop for a while, but if I do, it's 100% going back to Thomas Brown.Services: Painting, Body & Trim

  Moustafa El-Gindy
a year ago
Outstanding and amazing auto body work. I highly recommend this shop to anyone needs to do body work for her/his car at the highest level of quality. Thomas E. Brown is absolutely the best auto body shop, not only in North America, but in the world. The have performed an outstanding job. I was amazed when I picked up my Volvo S60 and saw how they did bring the vehicle to its new form and shape. Outstanding body, mechanical works, and accurate calibration of all the sensors and electronic systems. They do excellent internal detaining and external wash of the vehicle before picking it up.Services: Painting, Auto engine diagnostic, Body & Trim, Air conditioning, Battery

  Bill Howe
2 years ago
Did a fantastic job! Car looks great! Would absolutely use again, and will on my classic 300 ZX body mods! Returned to have the ZX done. Worth the wait!

  Torri Kugle
6 months ago
I called to ask the status of a vehicle I have in there, They refused to tell me. I won't be sending anything else their way, Thinking of withholding payment as well. Wanna withhold info from me, I'll be withholding payment from you. I suggest a different more professional shop.

  Joshua Helfrich
2 years ago
Years ago my sister had her Ford ZX2 repaired here. She had the driver quarter panel replaced after an accident. As seen in the pictures they partially overlapped part of the factory quarter panel extension into the rocker. Seam sealer/panel bond failed where it meets the factory rocker and at the pinchweld allowing water intrusion and rot. Rest of the car is relatively clean and for being 20 years old only has 112k miles.It failed inspection earlier this year because of this rot and was taken to Thomas E Brown to see about warranty replacement. They agreed to replace it free if they could find a new quarter which never happened and here I am months later having to fix their screw up.

  Kathy Reynolds
a year ago
The work was great. The accounting/billing was not. They got paid double our deductible, both from our insurance company and from us. We intentionally used them because they were on the list that our insurance company gave us. Apparently, there are no flags in their system for when they get paid $500 more than they charge. Especially, when they were notified prior the work being done that the deductible should be waived. If we hadn't started asking our insurance company where our money was after a month and a half, I'm not sure when we would have received our money. And when they called to refund our credit card, the girl had no clue what card we used (the last four digits are clearly listed on the receipt). Very friendly but no apology. All we saw were the excuses and apologies between our insurance and them on copies of their emails.Services: Painting, Body & Trim

  D S
a year ago
This is my insurance preferred repair facility. I had the 3rd hit repair done recently and the service remains top notch. Great communication, daily texts with status of repair. Car was returned as promised clean and completely repaired. Highly recommend.

  David Porcelan
3 years ago
Let me start out saying, that I never write reviews, but I can not say enough good things about this shop. From the very first encounter, though them constantly keeping me updated, to the final delivery, they were on point. They did a great job dealing with my insurance company, and we all know how much of a pain that can be. My wife's car looks as good as the day we bought it. I recommend Thomas E. Brown 100%.

  Victoria Love
4 years ago
They are professional and the quality of work is beyond compare! The work they did on my car was far superior than imagined. They walked the talk and delivered when they said they would and stayed within the estimated cost. The receptionist is extremely friendly and accommodating....her knowledge and professionalism is so refreshing! All in all I highly recommend (I will never take my car to anyone else)!Thank you!

  D S
3 years ago
Wife's car recently received some damage from an object on the highway thrown up by a truck. Thomas Brown had repaired a vehicle for us years ago and we were super impressed with them then. So we immediately knew where we were taking our car. I called our insurance company and they were also a recommended shop. Picked up the car today and I struggled to find any hint of damage (I couldn't). Not only was the car good as new but they washed & cleaned the exterior and interior and cleaned the tires & emptied our trash bag! As an aside, they called me earlier in the week to let me know they were keeping the car for an extra day because they weren't satisfied with the paint matching & wanted to repaint. These folks are awesome and I found out they are basically the same crew today from when I last brought a car in for repair years ago! Impressive all the way around. Highly recommend!!

  Rachael Lawrence
3 years ago
This shop was recommended by a friend and I'm glad! Friendly staff, quick scheduling for an estimate, accurate on when the vehicle would be done, accurate estimate, they washed the exterior and cleaned the inside, no traces of any overspray or leftover cleaning products anywhere! They were helpful with my rental car, also!Service: PaintingService: Painting

  Joyce Snyder
a year ago
Outstanding service from start to finish. Appreciated updates throughout repair process. Excellent repair work on my Volvo. My vehicle looked brand new when I picked it up.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Greg A
4 years ago
I would highly recommend Thomas E Brown! I took my car here recently to get an estimate on my car door which wasn t closing correctly. Within a few minutes, they had diagnosed the issue and were able to fix it on the spot! I was on my way within 30 minutes after arriving. It was an extremely pleasant experience, and I wouldn t hesitate to bring my car back if I ever needed more complex work done.

  andrey ryazanov
a year ago
If you have a lowered car don t waste your time looking anywhere else but Thomas E Browns to do your alignment. I called 8 different alignment shops and nobody was able to do it. Staff is very friendly. If I could rate higher I would.Service: TiresService: Tires

  Heidi Dunigan
2 years ago
Fabulous service! Was able to pick up a rental car right at the shop. They kept me informed the whole time of the process even when the car was at the dealership. When I picked up my car it had been detailed and everything was perfect! Highly recommend!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  J Shug
5 years ago
Thomas Brown is by far the best cosmetic repair place you can get to. I've gone there a few times for cosmetic repairs and the car turns out flawless. The staff are friendly, the evaluators walk you through exactly what they're going to do and how much it would cost. This place is second to none. Thank you to the folks who made this car look flawless!! The picture below shows a finished product, the car had scrapes on the bumper, and holes where I took the front license plate off. Simply flawless.

  Cory Marshall
5 years ago
Highly recommend Thomas E Brown Inc for any auto body work. Very knowledgeable and professional staff was able to set me up with a rental that dropped the car off at the shop. No wasted time, right on my way. Car looked professionally detailed when returned to me, nice surprise!

  Logan Colvin
2 years ago
Incredibly professional experience, my alignment came out perfect and was done in a timely manner. Couldn't have been any happier and would definitely reccomend to anyone, for any of the services provided here.

  Bette Weinberger
5 years ago
This was my third visit to Brown's Auto Body Werks in three years! Each time I have been extremely impressed with their excellent customer service and with the quality of the work they do. It is obvious that they take great pride in their work and in having happy customers. Thanks,!

  Brian Davis
5 years ago
Anyone who knows me knows how particular I am about my car. It is like a first child to me. Donnie put me at ease in the interview which involved calming me down enough to release the car to the shop. I must have been the most nervous Nellie of a customer who brought a car to the shop. During my visits to the shop, I brought a couple of carcare tools I use to pamper the car during the time it was in the shop. They already had the tool each time I brought one. Donnie said he had one of the best auto detailing people in the business. I didn't know what he was talking about. The car looked flawless to me when I received it. It was far better than expected. The detailer even got the brake calipers noticeably cleaner than I could ever get them without removing the wheels.If you really care, and I mean care about your car, I have to suggest Thomas E Browns.Signed:The Nervous Nellie of the North.

  Anthony Steinour
2 years ago
First time here and I must say I'm damn impressed. Just went in for an estimate and I learned more in and hour then I have in 40 plus years. Everyone was super down to earth and exactly how I want my customer experience to go. Alot of shops could take some notes from these guys from the phone call to walking in and out the door. TOP NOTCH!!!

  Driven2Compete
6 years ago
I hit a deer in my new WRX. They worked to get me in the shop and repaired within the 30 days of rental coverage my insurance allowed. The car turned out great and the quality of work was outstanding.

  Joe Kemprowski
5 years ago
Picked up my 2017 Ram 1500 today after repairs for a front end collision. PERFECT COLOR MATCH - flawless body work, gaps reset to specs, looks better than new. COULD NOT BE HAPPIER!HIGHLY RECOMMENDThanks guys for a great job!!!

  David Melhorn
3 years ago
These guys do awesome work! I have seen their work for years. Just last year my car got hit. They fixed it to a better condition than it was new. I refer them to everyone that I hear of needing body work done.

  Venkatram Reddy Kommidi
3 years ago
Very happy with work, I have recently had installed hitch to Tesla and the work was very nice and perfect. I prefer this body shop for any body and upgrade work

  Carolyn Ofalt
3 years ago
I needed my car repaired and didn't realize that they were also going to do an immaculate detailing job. Thank you to the team for making my car look brand new again!!Service: Body & TrimService: Body & Trim

  Caitlin Lynch
5 years ago
Awesome Work and Awesome Service! They even cleaned the inside and outside of my car! And it was a mess especially from mud and dog hair

  Alan A
11 years ago
This shop does excellent work and has excellent customer service. Even returned our rental for us. We won't go anywhere else. Top notch.