Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew S
5 months ago
I have a commercial account and sent my employee to pick up parts for me and he was told by the female there "I don't know you" so he would have to pay full retail price and then i would have to come to the store in person to be refunded the difference. This is the most backwards business logic I have ever heard in my life. These are national accounts, how is this female employee up to date on every company's employee records? Really getting tired of treated like TRASH as a commercial customer. Regional management, PLEASE EDUCATE YOUR EMPLOYEES. Disgusted with this store.

  David Scheff
a month ago
Great place to get any kind of parts for your vehicle.

  Kim Erickson
a year ago
Working with this Advance Auto Parts was fantastic. My vehicle broke down in the area, and I had to coordinate a transmission replacement from afar. Bob and the rest of the team were excellent in helping me find the right part, get it over to the shop, and pick up and credit me for the core. Excellent customer service, and a great price on the transmission. Thank you all!

  Chris Griffith (cgriff1030)
10 months ago
I enjoy talking with the people who work here. They do what they can and have solid advice. Highly recommended

  Paul Clemson
a year ago
Went in for key fab battery. Told John at counter was having hard time getting key apart. Without me asking he took key , grabbed some tools and replaced battery. Nice guy good service there always.

  Gail Brewer
2 years ago
One star is generous. I ordered a battery online and it said they would install It. when I got to the store and even after calling them and the lady said bring it down, they refused to install it blaming covid.Since when is covid a synonym for being lazy bas*****s?This is a really crummy store and I predict it's going to get closed soon. The other ones around her much nicer although I'm not going to bother to find out now.

  M I
3 years ago
Walked into this store on Sunday, December 6th and inquired about a battery for my vehicle which they did have in stock and the clerk also confirmed that they would install it for free. Quoted me a battery for $170.00. I wasn't in a position to have it installed right then, but told them I would be back in the morning (this morning) to purchase and have installed. They confirmed they could and what time they opened. This morning I walked in, different clerk pulled up the same battery and asked me why we didn't have it installed the day before. I explained my schedule wouldn't allow. He then stated that they can't install it, had to be professionally installed. I responded with "why wasn't I told that yesterday?" when he just shrugged his shoulders. Spent today finding a comparable battery at a competitor's location - much cheaper, faster AND installed on the spot.

  Kevin Bednarsky
5 years ago
I bought an ignition control module, "just in case", for my old '91 Chevy truck that had broken down on the side of the road the night before. I figured that I would stop and get it on my way home from work to save the drive and the time, if I couldn't get it started. Well, it started and I was able to get it home. I didn't use the part, or even take it out of the box after I left the store. I went to return it today, only to be rudely informed they have a "no returns on electrical parts" policy and the ONLY exception is an exchange for a defective part. I had the receipt, which had no such notice printed on it, and Dennis, that had waited on me yesterday, had said nothing about any such policy. I was then informed that they have a sign on the front door that stated it. I did not see it. I informed the young man I was dealing with that I wouldn't have even bought it, if I had known that was their policy. I then asked for a store credit, I was denied again, stating that was not possible, that their computer system wouldn't even let him. Which I know is highly unlikely. All retail stores allow some sort of override. After all, what if I decided I didn't want it before I even left the store with it? Would I be stuck with it? I then asked for the manager was informed by the man waiting on me that he was the store manager. When I pressed him on it, he made some lame excuses. The part was clearly new and unused and in excellent condition, along with all the packaging. I had the original sales receipt. There was absolutely no reasonable explanation for not trying to help me. I can honestly say I will never buy another part from Advance Auto Parts unless this situation is resolved.

  Carlos C
3 years ago
Went here after being frustrated by the rude service from the manager at the Wilkes barre location. This manager was way more professional and friendly. Took care of my problem without hesitation. I d recommend coming here over the one in Wilkes barre if you d like better service.

  Martha Aquila
2 years ago
Good local store, always helpful since it is nearby, I try it first n usually they have what I am looking for n it's not for auto but for lawnmower. Happy that they had all I needed. You should try this store.

  Robert Thomas Cole
a year ago
Was earlier in the morning and there was only 1 employee running the store, he did an amazing job getting what I required, quick and simple, Thanks Brother

  JackInTheWoods II
a year ago
George put a new battery in for me even though it was nearly closing time. He took his time and made sure the connections were clean and battery was secure, after dark, right in the parking lot. Thanks George!

  Emad Aboulhosn
5 years ago
Never have what I need and employees aren't very helpful or knowledgeable. Rock Auto and Amazon are both better options. I don't need someone to order my parts in 2018 I can just get them delivered to my own house!

  darin dixon
a year ago
If luzerne store doesn't have the part then wilkes. Barre will get parts when they promise. Prompt time on orders..

  Fred Ahrens
6 years ago
Great employees. Nice, friendly, quick to help get parts fast! Store is well maintained, very clean and nice. Easy navigation through aisles. Recommend to everyone!

  Mike Walsh
8 years ago
I stopped in the get a front Caliper for my Honda unbeknownst to me the part was defective. After bleeding that line like a stuck pig I bled the whole system to no avail. The last thing I checked was the caliper, bad move. I called the store and John hooked my up with a good part (not in stock) and bought me lunch. There is more to the story but the bottom line, John and the store were great.Thanks guys!!!!

  bruce a
4 years ago
These guys are great went in with a left turn signal out and some minor concerns with my chevette within 5 minutes employees helped top off blinker fluid and also helped repack grease in my muffler bearings drove out felling great

  Martha Marcy
3 years ago
After not going anywhere for a couple of months. It was nice to get out and have a nice meal. My daughter, granddaughter and great granddaughter enjoyed a luscious meal.

  j bullets
4 years ago
Jeff was very helpful with some concerns I had last week. Thank you so much for your kindness with helping me to figure out a potential issue.

  Marcus Territo
4 years ago
All I needed was brake fluid, soon as I walked in somebody did ask if they can help me, I said I'm looking for brake fluid. Picked up a bottle and waited 25 minutes for someone to leave their circle jerk and operate the register for me.

  Donny Smith
5 months ago
Good place for parts.

  Donald Smith
7 months ago
They had what I needed.

  Paul Brannigan
3 years ago
Would be 5 stars but usually long waits to waited on, or to purchase n cash out.

  Michael Cronin
3 years ago
Never a problem with my shopping here..staff are friendly and helpful

  Joe Evans
4 years ago
Helpful and knowledgeable staff however limited selection of waterproof electrical supplies

  Margarita Calderon
6 years ago
They took care of the battery with no complain, good place to do business with.

  cynthia husband
4 years ago
The gentleman that helped us out was very nice, helpful and very curtious.

  John Cooper
3 years ago
Best place to buy parts. Very knowledgeable and friendly

  Wendra Torrenz
5 years ago
Worker was very nice put windshield wipers on after buying them.

  John Souder
5 years ago
They have what you need when you need it, if not they can get it for you. GREAT place to do business with.