Mavis Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary Granger
3 weeks ago
Great customer service! I have been getting inspections and all of my car repair services here for years. I always feel that the price of services is fair and that all services I received are necessary. When I had a problem with an oil leak, I was able to get service the same day! Always pleasant and professional.

  Paul Aitken
3 months ago
Chuck and the team at Jack Williams Lebanon Valley Mall location do a great job with customer service and the quality of their work, diagnostics and repairs all at fair prices. Our family has been coming here for years with each of 5 cars for inspections, maintenance and repairs. They have our loyalty as long term customers!

  Adam Drupp
6 days ago
Went in to get an oil came out with a $900 oil pan. Because I was told the old oil pan was stripped out. Funny thing is I got my last oil change by the same company. When I got my car back my muffler was also messed up. After all of this I was told these things happen more than you think .

  Kourtney
a month ago
Went in because my car had stopped running randomly. Had a flat tire as well and got great service!! I had a great conversation with the mechanic Jeremy. He took a look for me and did a great job. He was very thorough and explained everything in a way I understood. Would definitely recommend going here!

  ryder fisher
2 months ago
There s a reason I keep going back to these folks for my maintenance. As a former mechanic I am very selective with who I can trust to get the job done right. There s a reason I drive two hours to have them work on my vehicle. Typically I work on my own vehicle, but I ve found it hard to get reliable work done by a shop that can work around my busy schedule. There s only two shops I trust to get maintenance done and this Jack Williams location is one of them. The team here is trustworthy and will only sell the work required to get the job done. Thank you to crew. I ll see you in the future!

  Brayden Crawford
3 months ago
The guys here at Lebanon Jack Williams are a hearty crew who knows what they are doing, customer service and satisfaction was amazing, helped me find just the right tires and got them ordered promptly. Will be shopping here again!Come to Jack Williams for all of your vehicle needs, you won t be disappointed

  vianna de la rosa
2 months ago
Had brought my car in to get a brake check and they were honest and let me know that I was not in need of a brake change. I truly appreciate the honesty and the great service. Will deff be coming back! Thank you so much and God bless!!

  Steve Bare
3 months ago
As a former employee, I know. Tire rotations are free no matter what. So I made an appointment for a tire rotation and a declined service due to not purchasing tires with them. Maybe they should update the website. We'll never go back to this location ever again. Not sure who was behind the counter. But not very professional either.

  Luis Rosario
3 months ago
This was definitely the best experience I ve ever had getting my car repaired. Waiting room was clean and organized, with and displays were well organized. Employees were very honest and super friendly. Definitely will be coming here again!

  Topez Rosser
3 months ago
Top quality maintenance. All thanks to Acosta and Chuck! My vehicle was repaired quickly and efficiently and it runs like new after every visit to this shop

  Kourtney Field
7 months ago
Went in to look at some tires for my car, I gave them the make and model and they were very thorough in explaining the different prices and types of tires that would fit my car, super friendly and very helpful. They took the time to look at the tires I had and tried to find me some that were similar. The people here are super helpful and they are very kind. Prices aren't too bad either :). Definitely recommend!!

  Jose Agostini
3 months ago
I ve never had such an amazing experience! All of the employees were so super friendly and kind! They are very honest people! Will definitely make sure to come again!

  Marie
5 months ago
Chuck & Acosta? (I'm bad with names) were very patient, helpful, knowledgeable, and experienced with buying BFG tires. I also had them replace my old set of rims & tires with a new set. They helped me down to the last detail. Thank you!

  Alyssa Jones
a month ago
I went for some maintenance. The workers are friendly and the service is super fast!!! Overall it was a great experiance! Will be going back.

  Steve Rott
2 months ago
Amazing experience as always. Very polite and timely in my oil change and rotation.

  Logan Agostini
2 weeks ago
When I first walked in, I immediately noticed the clean show room and organized display. All of the employees were kind, friendly, and helpful. The service was speedy and everything was done perfectly. Definitely will come again!

  Kristen Lewis
7 months ago
Do not take your vehicle to this place!Last fall we had an oil change on our Pathfinder. A few weeks later, it broke down. We took it to the dealer who said the oil wand was not put back in place correctly (it was actually stuffed in a different crevice) which caused oil to splash out all over the alternator, causing it to fail. This was a $1400 repair because of the location of the alternator. It took months (and a bad review) to finally get the general manager to do anything about it. He kept pushing us off - ignored my calls and texts, or said he would be in touch and then wasn t. He even closed the case at one point and when I finally got to ask him about it, he said oh that s just an automated thing that happens after a while. I finally posted a bad Google review that got his attention. Eventually he gave us 1/2 of the repair price and a voucher for a free oil change to earn our business back. He also asked me to remove the negative review, so I did.We took our daughter s Sentra in for that free oil change a few weeks ago. They still charged us $25 because they said the voucher was only good for $75. (Since when was an oil change $100??? But, whatever). Two weeks later we notice little drops of oil in front of our house, determined it s from the Sentra, and took it to our local garage. The OIL PLUG wasn t replaced correctly after the oil change!! $80I sent a text to the manager again and have yet to hear anything back.Carelessness costs good people money. They re clearly doing something wrong. And they don t care. It s down right dangerous, in my opinion.I will never bring a vehicle to this place again, and you shouldn t either.

  Hannah Reece
8 months ago
I've been a returning customer of Jack Williams for over two years and in that time I've been into the shop over 8 times for similar issues.Good: Customer service is superb: they were willing to work with me on payment plans and flexibility in scheduling quick appointments.Bad: I've purchased two sets of tires from them, and each time they installed the new set, I've had flat tires within a week. The most recently, I was in this morning to have my leaking (three week old) tire checked out. I was told it was due to a valve stem needing replaced, costing about $10. They stated this is always recommended when new tires are put on and should have been done three weeks ago with my tires. My issue is that I would have gladly paid the $10 a month ago to avoid the inconvenience of having a flat tire while on vacation in a different state. But this was never even presented to me, almost as if they were hoping it would cause more damage and I would have to return and pay out for more services. I paid for the valve stem replaced but I will not be returning again. Overall, I am just very disappointed with my experiences with Jack Williams/Mavis.

  Lisa Billman
4 weeks ago
Had an alignment done on my car. They completely messed it up. My car bounces when I drive it.

  Caleb Rice
4 months ago
I will never use Jack Williams or Mavis again. Because I didn't buy tires from them, they wouldn't install them on my truck. Pathetic. Guess what, I'd buy your tires if I wasn't able to look must about anywhere else and find the same tire cheaper. Never again will I allow you to waste my time.

  Jose Agostini
3 months ago
Just great service and great prices . Mavis Lebanon on Cumberland is my go to shop .great service today quick and efficient. These guys are awesome they check out the car and let you know about anything that needs attention without trying to pressure you to buy it now . Thank you for the great service. Fantastic experience.

  Koolki Dinero
a week ago
I went into Mavis complaining about a brake noise. They were able to figure what was causing the racket and were able to fix it then and there. Great service guys!

  D'Mornay Woollery
3 months ago
Wherever you are, you have to come here!!! I drove an hour for my service and it was so worth it. The Staff of Jack Williams Tire/Mavis are absolutely fantastic!!! They are extremely friendly and had me in and out in no time!!! Will definitely be back in the future for anything my car needs. Thanks guys!!!

  meaghan donovan
7 months ago
I brought my car to jack williams to get 4 new tires installed. The waiting area was very clean and the technicians were very nice. I believe the technicians name was brian. Overall, this shop is one of the best shops I ve been to. Thank you!

  Susan Wright
10 months ago
My company has been bringing fleet cars here for a number of years and we finally decided to start bringing our personal cars here. They have wonderful staff, excellent service, and our patient. When dealing with customer questions. I highly recommend them! They also have Sunday hours which we greatly appreciate!

  Carol Stephen
10 months ago
I came into to get new tires. The young man who helped me, Jeremy was so kind & supportive. He really did an awesome job. I will be going back to have him do work again. He is truly an asset. The other employees who were there were very kind and helpful as well. Great customer service

  Amanda Beres
10 months ago
This place is awesome. I just got a car yesterday and realized it needed an alignment. I called and they said I could take it in and drop it off. Got it finished super quick & did a great job! Even took pictures of the underneath for me! Above and beyond. Kiev is THE BEST!

  Miranda Mebb
8 months ago
Awful, terrible service will not be coming back here again. This is my 2nd time having an issue with a simple oil change. The first time I took my car in for an oil change, I waited over 2 hours and then when I got my car back, my tracks were off and the button to turn them on wouldn t work, my check engine light also came on (have no had an issue with the engine it s a fairly new car). I voiced my issue and they took my keys without telling me anything or what happened and then came back and didn t apologize or tell me what was wrong just gave me my car back no sorry for your inconvenience or sorry at all instead they were smug. Today I took my car in for an oil change and got it back and turned my car on and they never re set the meter so I take it back again very smug no apologies nothing. I also pay and it s $85 dollars for an oil change when the last time I came for the same thing it was $75 when I told the clerk he brushed me off and said it s because it s synthetic oil as if my car got cooking oil in it the last time I was there. Whoever is running this company is doing a terrible job give it back to the old owners! If I could give them 0 stars I would.

  Lori Worley
5 months ago
Great experience having my brakes looked at here. I recommend Brian if anyone needs any car work done.

  Gabriella Ortiz
7 months ago
We took our car for an inspection and was able to get my husband the tires he needed with credit card program. And we got an alignment we didn t know we needed. Jose the manager in training was very helpful. Car hasn t driven this good in years!