NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dave Williamson
3 months ago
Ordered a part that was advertised as available for pickup same day (was meant to be in stock). I go in and they inform me it won t be available until the following day. I only purchased from NAPA in the first place because I needed the part today. Now I m stuck waiting for the part to come in when there were other options to get it today.

  craig holt
a year ago
Madison and her employees have always been extremely helpful. I always go to the Lansdale store because of the trust I have in them to get me what I need. The people who work at that store are an asset in my opinion. Thanks for all the help over the years!

  Nelson Rivera
10 months ago
This place is great.. I broke down and needed a fuel filter for my semi.. they had it in stock but I couldn t get to there location but Madison went above and beyond to bring it to me where I was at like a couple miles down the road.. now I can go see my kids in Connecticut ty so much guys I appreciate it so much.

  spmdoli1
a year ago
As a customer who often has rare and unusual parts and supplies to find i have had nothing but friendly help from this napa. The manager often takes time out to help me even if they don't offer what i need..

  Labradachi G
9 months ago
Decent place. The two harold and kumar guys seem helpful even though they sold me the wrong part. Got it exchanged with no issues.

  Lew Palmer III
10 months ago
After a search for an auto battery replacement, I found that NAPA still offered the best pricing on a replacement than any other competitor.As a side note, the battery I replaced was a previously purchased NAPA battery.

  Anne Bruecks
a year ago
Lady with red and blonde hair was EXTREMELY rude, she just lost a ton of business from us. Totally uncalled for, unprofessional, and she should be retrained or FIRED.

  Daniel Moloney
a year ago
I don't go to auto stores often but Napa Lansdale is the best by far. I've been here twice and they've been such a huge help both times. It's further than a few stores but it's worth it. Great customer service and extremely friendly.

  Donald Smith
a year ago
I get there at 25 minutes before they closed and the brain surgeon behind the counter says we close soon. No kidding at 6pm! He can't find the air filter so he calls another store they tell him the part number and he charged me double. This is the worst Napa I've ever delt with in 30 years! Don't go to this horrible auto parts store!

  Sameul Ahsan
2 years ago
Tom is amazing! Every time I come around, he s always helpful. Smiling, greets and just is so welcoming to everyone. Amazing person to be on your team!

  Craig Metzger
a year ago
Horrible customer service never again kid at counter is ignorant and the manager is just as bad. Will never go back and recommend you stay far away. After reading reviews sounds like this has been brought to managers attention and nothing has been done

  Jarrett Stanton
2 years ago
Great store to work with. Employees are kind and knowledgeable. Pat went above and beyond to help me find parts I needed. Clean store and I highly recommend using them.

  Benjamin Kasander
5 years ago
Always someone helpful there, got a bad part (what turned out to be a return that they got boned on and then we got the part) honored the warranty and got it all fixed. Tom helped through the whole repair and got us the parts we needed and offered some sage advice. Great group of car guys who really want to help.

  john r
5 years ago
Nicolas was very friendly. I needed help finding a fuse for a Bmw 328xi and it was almost closing time. He was very awesome and more interested in me finding the right fuse rather than worrying about time. You don t find too many nice people like that. I definitely recommend this place.

  Patrick Kolis
8 years ago
Staff didn't seem very friendly or attentive to me. There were 4 employees on shift I saw who ALL decided to pick up 4 separate phones instead of check me out which would have taken less than a minute. First guy I saw at register didn't even acknowledge me and it felt awkward standing right in front of someone who's supposed to greet you and check you out, I could have made a smarta$$ comment to get his attention....but I didn't feel like being rude. I could have walked out with what I wanted to buy without them even noticing. An employee finally asked if I was being helped after being the only customer in the store at the register standing in front of 4 employees ready to check out. A place of decent selection of auto parts but definitely not a place where good customer service is present, go to Advanced Auto - they were helpful, attentive, and nice.-Patrick K.

  M A
3 years ago
The guy has an attitude and it's not very welcoming to the Spanish community! I will never spend another penny there. I asked for help and this guy all he had was an attitude and acting like he doesn't need me buying anything there. This is the second time. I rather go to auto zone or else where!

  Taylor Sutton
3 years ago
I experienced an unfortunate mishap which left me stranded at an adjacent business. The staff at this location were very professional and helpful - even going so far as to call a specialist who was able to install a needed part right there in the parking lot. Above and beyond!

  bobbie g
5 years ago
Gim with a G saved my life. I was riding on a little kid bike and he raised my seat with a allen key. Great customer service especially knowing that I wasnt a customer just some guy who needed saving, because I had 40 pounds of meat in my backpack (not human kind, just dead animals to eat) and my seat was to low... Tom helped too. Thanks guys

  Deg Service
9 months ago
The staff is simply put the best!

  David Lewis
2 years ago
Needed a hose nipple for my 1970 Dodge fuel pump that another Napa location couldn't help and didn't really try. These guys got me the set up I needed to get it done!

  Wayne Smith
4 years ago
They always have what I need in stock. I shop here often. The staff is always very helpful and friendly. The prices are very good also. Have a great day.

  Josh
2 years ago
The young man is rude and has an attitude. Does not show professionalism or courtesy. Very unwelcoming. I did not get his name. I will not be returning to this particular store again.

  benben deano
4 years ago
Very friendly service. The service person helped me get what I needed plus they had floor mats for my car at a deep discount.

  Patrick O'Brien
2 years ago
Didnt get a name but Female manager is rude and not professional at all. I m surprised she has a job in the customer service industry. and Pat at the counter was not really knowledgeable. I ll shop elsewhere next time.

  jay caneyeball
5 years ago
Good people .make sure the woman Madison takes care of you. She knows her stuff. Hit or miss with the guys working there

  Brian Belcher
4 years ago
What happen to this store? I went to get a part service was so bad i left.Will never go there again!!!! Owners should look into training sales people.

  Joshua Hoover
6 years ago
Place is great they always get what you need almost always know exactly what you are looking for , manager is super knowlegable .

  wayne straub
a year ago
Friendly staff and know there stuff been going there for years

  mike
5 years ago
They will bend over backwards to help u find what u need or tell u where to get what your looking for. Knowledgeable staff

  Charles Perlingiero
3 years ago
The counter ladies did a great job at helping me with my caliper.