Reedman Toll Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Calderone
a month ago
Not satisfied at all. Took my ram 2016 1500 in for camshaft damage from a faulty lifter that caused damage at 95,000 miles. My experience would have been better if I didn't have a fuel leak after picking the vehicle up. Got the run around about why it happened. None the less, my ram could have blown up with me in it. Sorry, but I would not recommend this place. When I complained to corporate Ram, they just said I was out of warranty. Never doing business with Ram again.

  Dan Blank
3 months ago
Since my last review was deleted and I cannot reply to the response. They have had my car for almost 2 months on a recall. Every time I call the part hasn t come in and they extend the repair time another week. I have 4 kids and a wife who we all need to share 1 car. The owner responded to my last post with a number to the service department to correct this issue which still has not been corrected. I will never buy a car or have a vehicle repair done here ever again

  Richard Degennaro
5 months ago
ooIt is a very well run dealership. The staff is knowledgeable., courteous and very helpful. We purchased I ur Chrysler Pacifica there a couple of weeks ago. Matt Boyle who was our salesperson was very helpful in going over the many features and vehicle capabilities. I highly recommend this dealership for future purchases...

  Helen Cruser
3 weeks ago
Seamless from my first call. I had recalls on my 2014 Subaru Forester- the service @Reedman Subaru was outstanding.My service agent Jun was professional & knowledgeable. He even washed my car when all was done. Great service.

  Karl K
3 months ago
Had to repeat myself 4x! to some inattentive pothead answering the phone. She sounded high as a kite at 9am. And then she tells me I will need to play $250 service charge for a 2022 Jeep that's still under warranty. WHAT?! Is it even legal to charge for in-warranty service? This is how our benevolent auto dealer mafia 'protects the costumer'? Sounds like something State Attorney General will be looking into after today. Meanwhile, bulldoze this dump off the map - not like they have any cars on the lot anyway. Hope they go out of business. you,

  Joel Sumner
4 months ago
Don't bother going here.I've purchased and leased from other Reedman Toll dealers down in my area. I've had generally good experiences. That said, this location had a vehicle I was really interested in. So, I made the trek up.I made it very clear my ability to make a deal depended on what I could get for my trade. Let me tell you, I waited for nearly an hour after the sales person told me he'd be gone for 15-20 minutes to look at my vehicle. I watched him chat with the finance guys for about 30 minutes as they decided the numbers.In the end they wouldn't even offer me KBB fair trade value. And this was after I got an email that they were offering extra cash over KBB value. As if this wasn't frustrating enough they wanted me to put another 5k down in addition to the measly offer for my vehicle. As my dad (who sold used cars for over 30 years) put it they were high grossing me to make the most money.I walked out. Got some lunch with my family and headed across the street to Carmax where I got better value for my trade, didn't have to waste my time, and drove home in a great car.

  MaLeana Quiles
3 months ago
If I could give 0 stars I would. I had issues in the past but figured I could try again. I called prior to coming in about my vehicle, drove it in and staff seemed to be friendly at first. I explained how my car check engine light came on and was jumped prior to me getting it there and said I was sure I needed a new battery. when dropping off the lady I spoke with asked if I had extended warranty/ insurance which I do when I told her I have Zurich she said how that s one of the best that diagnosis could be 24/48 hours which I was okay with knowing it s a holiday time and she d give me a call as soon as she heard anything. I was told batteries probably aren t covered under insurance , which is fine assuming a battery cost around 150 guessing. I get a call later on to let me know diagnosis is 250$ plus tax so 272.95 to be exact I have to pay just for them to hook a scanner to my car and tell me I need a new battery (I highly doubt they spent a hour doing this) ridiculous, but if I want a battery in total I would be paying about 680$ today. Nothings covered, when I said no thank you I ll go elsewhere for that price I was then given an attitude the most unprofessional staff. I asked to speak with a male manager , was asked my name then given the female who is 100% unprofessional in every way completely nasty and when I got a phone call back from the male he was also in a attitude not understanding why I needed to speak with him, he was sure they told me it would be 250 just to diagnose because apparently this is all they say all day long?? and sorry if she was rude he ll listen to our convo and speak with her on it..? When picking up everyone had complete attitudes on their face no one wanted to actually explain anything without a attitude a whole scam and ripoff here do not waste your time regardless if you pay for insurance/ extended warranty. But I m sure I ll get asked to give them all 10s on a survey so I can get a free oil change or tank of gas. I m assuming that s how they re getting their good ratings because anything else I ve read all sees to be the same issue I am having as well. Fyi I took my car to pep boys down the street I m paying less than 250 for the new battery and diagnosis and my car was done within a hour . Don t waste your time at reedman.

  Brenna Carswell
5 months ago
Not just one but 2 of the worst experiences ever with a dealership. My lease took 9 hours to get the paperwork finished. Sales guy was off joking and chatting with his buddies while I sat and watched the clock. Four years later, I go back to complete my buy out. I'm sold on a warranty I don't want/need because I "can cancel within the first 3 months and get a full refund." I called to cancel 2 weeks later and claims to do it while we're on the phone. I follow up bi-weekly for the refund, nothing. Months go by with no returned calls or emails-- good luck getting anyone on the phone! Finally called the warranty company-- it was only cancelled 2 weeks ago. They say the dealership has to cut the refund. So I start my email and phone call campaign all over again. No one replies. So I have no warranty and they have my $2,600! At this point it's theft, and I'll be pursing legal action. SAVE YOURSELF THIS TROUBLE! Go elsewhere!

  Just Outdoors 365
a month ago
I have a newer Jeep Cherokee and recently the 4x4 light came on so I call Reedman and they told me it was $250 for a diagnostic and that the warranty wasn t going to cover any issues because it was expired, so I took it another Jeep Chrysler dealer in Philly and they fixed the problem and it was covered by the warranty, so what I m trying to said beware of Reedman because they re obviously lying to people and charging them for issues that it s covered under the warranty. I bought this car at Reedman but mark my words I will never set foot in Reedman ever again, now I m debating weather I should call Fiat s corporate and put a complaint.

  Sarah Pallante
3 months ago
I've never in my life waited over 2 hours for an just an oil change. What is the point of making an appointment?? You better look like having a lot of time on your hands if you decide to go there.

  Jenna Hutz
3 months ago
I took my vehicle to be serviced at Reedman Toll Langhorne due to the car starting intermittently. I was assured by the service advisor Lynette that it was fixed and that it was the starter causing the issues which ended up costing me $1,403.00. A month later the car failed to start again. I demanded a rental car because clearly the issue was not the starter as I was assured it was. They ultimately came to the conclusion that it was my battery. The service department manager seemed very pleased with himself when telling me that the new battery and installation would be at no cost to me, so I wanted to know why I paid $1403 for a part that I didn't need as it was far more expensive then the battery. He proceeded to send me a break down of what everything cost for the battery including the cost of the rental, which was complementary by the way, which in total equalled almost as much as the initial job to justify paying me back the difference. I decided to not continue trying to reason with the Jeep service manager (John Davis) so I reached out to the service manager for all service centers at Reedman Toll Langhorne Mark McTamney. I left a message for him and his secretary must have gotten it and called me back to tell me he would call me the following week but I did not receive a phone call. I then emailed him directly and received no response to that either. I finally got ahold of the GM James Hughes today and needless to say, that conversation did not go well either. I asked him the same question that I've asked several people there if my car was never in a failure mode the first time, how could their diagnostic machine, with 100% certainty, tell them it was the starter to which he also had no response to. I asked for the reports that proved it was the starter to which he said he will see if they still have the report because "they don't keep every scrap of paper." He praised his mechanics, his advisors and managers and said they followed through on their word to fix the problem if it happened again at no cost to me. He said that he 100% believes that I did need the starter and that the battery failed afterwards. He told me that getting any difference in money back was "not happening" and he kept twisting my words throughout the conversation accusing me of calling him and his employees liars and scammers. He spoke to me as if I was a child and I should respect him simply because he is older. I asked him if he truly did not understand my point of view regarding my concerns and he accused me of insulting his intelligence and continued to praise his employees on their handling of the situation .Bottom line, if you want the job done right the first time do not go to any of the Reedman Toll locations; if something ends up going wrong, the highest person you can talk to is the owner and he is very unhelpful and seems to back his employees 100% even before investigating the situation when there is a high chance that they were wrong and the customer overpaid. It is actually sad that he was very unwilling at first to look into the issue. He eventually said he would look into it but after he told me they don't keep every scrap of paper and if he needed a report he would have to ask Chrysler for it, just shows he isn't very concerned and it probably won't go any further than this. After my experience today, I wish I could give the entire Reedman Toll group rating a zero, giving them just one star is a gross understatement of their customer service abilities.Update: James Hughes called back to apologize for the way the conversation went and that he went to the service center to talk to the mechanic that worked on my car. I still will not be returning to this company for service however the return phone call from Mr. Hughes is appreciated.

  Tim Cairns
2 months ago
Dealing with them now, open issue (2nd time rescheduling) for 2 months, they have terrible follow up. Just dropped off my truck, took time off work, and had to get a car share ride home (lyft). Reedman ram called an hr later (after i just dropped it off, after my lyft) to tell me the part is broken and now it won't be in for another 3 weeks and had to come pickup get my truck. They didn't even try to call or leave a message to tell me the part was broken beforhand!!! Huge inconvenience. Terrible experience so far!(1/30 - updated review from 1 star to 3 stars after speaking with the manager John. He helped expedite this issue and service is scheduled for this Thursday. I'll keep you posted once thr service is complete)

  Mike Banks
5 months ago
I bought a car from here today, Dylan Fredrickson made the whole process from beginning to end the easiest process. I mean literally did more leg work for me than I've ever seen a salesman do. Once I decided what car I wanted, he literally filled everything out, all I had to do was sign at the end. He made it so I understood everything going on, and got me the absolute best deal. Now I know why my mom has bought 3 car's from there over the years.

  C C
5 years ago
Update: 1/25/19 - I received a response to my review and decided to reach out to Lhia again. I did so on 11/7/18 and since it was close to many holidays I was not expecting a response right away. It has now been over two months and I still have not heard back. This seems to reinforce that she just ignores incidents that she does not want to deal with. I do not see a need for me to return after being ignored twice after being asked twice to reach out.I received a text from a manager, Lhia Garrido, on August 13th asking if my experience wasn't a 5 start rating to please let her know. I thanked her for reaching out let her know that the department that serviced my car did a great job with the inspection piece as it was quick. (rating of 5)On the other hand, the people that detailed my car did not give me the same service. The first thing I noticed when I got my car back was that my IPhone USB charging cord was gone. I walked back into the Service department and they, for the most part, couldn't help other than make a call. I chalked that one up as a gift to the people that did the work. Then as the week went on and I was looking around I noticed that it looked like the people just wiped down my car and did not detail it to the level that I assumed. I was told that the "Complete Detail" package was what Reedman Toll would perform on a car they were getting ready to resell. After looking my car over I could not believe that Reedman Toll would sell a car with the service I received. Please see the pictures that I have posted. You will see that they did not thoroughly clean the leather around the gear shift, as well as the leather around the emergency brake, there is also places near the seat belt latch and it appears that they broke or knocked loose the passenger side windshield spray nozzle. To be honest I just stopped looking because the more I looked the more I found, but the outside looks great!

  Jon Henry Quinones
6 years ago
Outstandinbg best test ride of a car I ever had they have track to test ride the car amazing situation. John my sales person was excellent. so was my Dodge Durango R/T a legit bad ass SUV.

  Phyllis Snyder
7 months ago
This was my 1st experience buying from Reedman in Langhorne and I would absolutely do it again. Although I plan to keep my Jeep for a long time. We had been looking casually for a car and stopped into Reedman 2 weeks ago and Michael Bowers showed us a few we really liked. We told him we weren't ready yet, like I'm sure a million people say, and he said he would be happy to help when we were ready. He didn't ask for our phone #s and only had an email address for 1 of us. He emailed us once to say thank you for coming in and that was it. No pushy sales pitch, no harassment, just a friendly and knowledgeable salesperson. Needless to say, we DID go back and get 1 of the Jeeps Mike had shown us and we couldn't be happier. He was right when he told us he knew we'd be back to buy from him.

  Juanma Santiago
a month ago
Went there to purchase a truck. Nobody even acknowledged me for over 10 minutes. Crazy part is there were about 4 people doing nothing. Seems sales are going good in this place !!!!

  Michael Abelowitz
11 months ago
The sales department was great to work with, especially Justin, and was very happy to take my money. But the service department is less than customer-focused.I have had my 2023 RAM 1500 for a few weeks, but Reedman Toll has had it almost as much as I have. My radio stopped working correctly after a few days, and it has been in the shop multiple times since. Communication with the service team is impossible! I can not get anyone on the phone, only voice mail. Even an in-person trip to the service department yielded mixed information. On the most recent visit, the truck has been there for 4 days and is not assigned to a technician yet, according the the staff. The easiest way to describe the service department is indifferent, disconnected, and not solution driven.This is an issue that has a straightforward solution but requires factory intervention. Unfortunately, an expedited solution does not seem to be the goal of the Reedman service team. After several battles with the service department for them to admit there was an issue with my radio they ordered a new one. I had been waiting for several weeks for the radio by the time April 17 rolled around. On the 17 I called the service department to see what was going on. It was at this point that they found out the radio order was canceled on April 1. It took 17 days for service to find out that my radio order was canceled. And they only found out because I called them to check on the status. To this date and time this radio issue has not been resolved. I would buy a vehicle anywhere but here because God help you if something goes wrong with your car.

  Cutter Locus
8 months ago
AVOID THIS PLACE AT ALL COSTS!Went here for some basic maintenance such as getting my battery terminal fixed aswell as a few other things like my tire speed sensor. When I went to pick up my car they had BROKEN MY SHOCK! When asked how it happened they originally explained it must of happened whilst it was coming off the lift.They said they d replace the part but when they found out it was after market shocks they refused to cover it! After several weeks of begging them for communication and calling them repeatedly they again tried to charge me for the part they broke!I had paid for my original set of repairs which came out to around 500; but they almost let me drive off the lot with a completely broken shock! I only noticed it when I went to pick my car up because when I went to get in it made this horrific grinding noise.The manager John is a complete tool; he gave NO communication unless I repeatedly called or demanded they put me on hold in his office until he responded. For the first time getting into contact with him it required me leaving voicemails with the director of service for the entire facility!For the love of god avoid this place with everything you can; drive to any other dealership except this one. I ve never had worse service in my life.Going in for basic service, they ll break your parts then charge you to fix them. All the mean while they won t even give you the dignity to communicate what s going on.

  Pete Liptrot
7 months ago
Read the reviews and stay away from this place. They took nearly 3 weeks and $2K to tell me I needed a new motor for my 2018 Jeep GC. Took it to another place and it took them about 2 hours to find a minor electrical problem. Several long trips later and no problems at all. No confidence in Reedman service at all. Not sure what they were doing for 3 weeks when they couldn't find a simple problem. Beware.

  Geoff
4 years ago
DO NOT GO THERE FOR SUBARU SERVICE. For the record, I have been a customer at this dealership for over 6 years and have had small issues with service over the past 2 of those years. They do not perform service in a timely manner (do not meet promise dates) and more importantly do a poor quality work on your vehicle. I brought my car in for a recall and an oil change, was given a chevy loaner car because they were all out of Subaru's. They promised that my car would be ready in 3 days and it took over 10 days. They didn't put enough oil in my car, so when I went to put more oil in my car, I lifted the bonnet(hood), only to find a dirty shop rag and a loose O-ring still sitting on top of my engine. Not acceptable.

  Bill Jeep Morgan
8 months ago
My warranty was coming to an end ,So Took my car in for service I told them I wanted them to go over the whole car check it out. They said they would have to charge me $250 , I said do it , they found a small leak and repaired it , On my way home I noticed Car was riding rough and rear of car was sitting higher than it supposed to. , and voltage needle was jumping around. I called. The lady said I would have to make an appointment and bring it back in. So I did , I had it back in with in a week from when I picked it up from them now it s 14 miles past warranty , and they found $1600 worth of repairs to be done. They said, since it s past warranty, it s all on me , even though it s within 14 miles to drive back-and-forth to Reedman s , I said OK fix it. Took them three weeks to do repairs. Every time I called they would say oh we can t figure out what s wrong with it , we have to call GM tomorrow. They never called us to give any updates , We called about every three days. but every time we called, they would say the same thing. Oh, we re going to get in touch with GM tomorrow.We would tell them you guys told us that last week ! Every time they would tell us, they will call us back the next day never did , we asked to speak to a manager , service tech anyone that can tell us what s going on , and they would always tell us that they re not in or they just left , again, same exact story every three days, as if it was written down in a book in case we called ! Service, very unprofessional, will never go back. Obvious they do not care about customers , it s sad. My dad always bought cars from them when I was a young kid. And I always bought my cars from Reedman s. I will never go back again Service was that bad !

  Nancy
5 years ago
I dropped my Ram 1500 off the night before my appt. for wheel balancing and front wheel alignment and was told by the service rep when he called the next day that they wouldn't do the work because they were afraid they might damage my aftermarket rims. So I made the trip up from Philly for nothing. What difference does it make what kind of wheels are on my truck? I've never had damage to any of my wheels from service technicians. Are they that reckless when handling wheels? I ended up having a well known auto repair chain do the work with absolutely no problems. I guess that means Reedmans won't be able to inspect my truck either. Also, I am still waiting for a call to tell me my warranted part has arrived, which they ordered 2 months ago. In addition, when I dropped the truck off a couple months ago because the cruise control would only work some of the time, I was told there was nothing they could do about it because it just so happened that when they got the truck, the cruise control was working. Furthermore, they did recall work on the cruise control which they said would correct the problem, and it didn't. So now i have to stop my life and run up to Reedmans the minute the cruise control is not working because they said its the only way they can fix it.

  Tim F
8 months ago
To begin, a few years ago, I purchased a car and unfortunately encountered several issues with both the car itself and the service provided by Reedman Toll. When I initially bought the car, it was sold to me without the necessary factory recalls being addressed. However, the car did come with complimentary oil changes. Despite this, the service I received was subpar, and I still have a few remaining oil changes due to the unsatisfactory experience.During one visit, I had to wait for four hours due to poor communication between the technician and my advisor. This lack of coordination left me waiting in the waiting room for an extended period of time. Furthermore, I continued to experience additional service issues with the car.Currently, I have a new issue that is covered under warranty. However, Reedman Toll has informed me that they are unable to provide a rental car as they are experiencing a backlog. They might want to consider removing auto world from the name since none of the customers can get a rental car.If you are in need of a new car or service, I would strongly advise against considering Reedman Toll. Once you drive off the lot, they are unlikely to provide any further assistance or support.

  Casey Fenton
4 years ago
Love my new 2019 Jeep Compass! I had a great experience buying from Reedman Toll. The whole process was easy and pain free and I felt 0 pressure. My salesman Ed was very friendly and knowledge along with the entire staff. It was a pleasure doing business here and I will return in the future! Thank you!!

  Teresa Varhalmi
6 years ago
Ross and Eric went above and beyond to help me out of a very upside down auto loan. I may not have gotten what I wanted, but they put me in what I needed to help me get what I want in 3 years, with the lease of a Jeep Cherokee Limited fully loaded with a major plus of a moon roof. Black Beauty is her name. Thank you so much for all of your hard work.

  Desiree Cooney
5 months ago
They hook you in with a estimated trade in value and cut it by thousands once you arrive. If you have a trade in, don't come here unless you want them to knit pick your car and undercut you thosands.

  Karin Lifschutz
2 months ago
Always very punctual, professional, courteous and friendly staff. Shout out to the Subaru Service team.

  Stephen Chukumba
a year ago
I took my brand new 2022 Jeep Grand Cherokee Limited, in for servicing for the ABS, cruise control, lane assist and back-up assist, which were not working, to the same dealership where I purchased it because my purchase experience was exceptional.Unlike my purchase experience, this was unquestionably one of the worst customer service experiences I have ever had. When I initially took my car in, I was told that I could leave my car or wait for a technician to examine my car and let me know what was going to be involved in the repair.After waiting about five hours, I asked about my car only to be told that they had to order a part. When I asked why no one said anything to me earlier, I was told, "we told you that it might be several hours before we knew anything." Clearly I was not told that, because I would have left. When I asked about a loaner vehicle, I was told that there were no loaners and because my car 'might' be fixed quickly, I wasn't in a position to be provided one.I was then told that I could either leave my car or return the following morning, because they had to order the part. I elected to return the following morning. However, on the way home, I received a call advising that the part was going to take a week to arrive and they would call to arrange an appointment when the part arrived.I never received a follow-up call, and after waiting almost two weeks with no follow-up, I called to be told that the part was back ordered and to call back the next day. Over the course of the next two weeks, I called five or six times only to be told that the part hadn't come in. On the sixth call, I was told that the part was in, and that I should bring my car in. No one called to say the part was in, it was simply my persistence and luck that I found out the part had arrived.When I brought my car back in, I was told that I could wait for the part (a speed sensor) to be replaced or return. Since I had an appointment and came prepared to work, I elected to wait for the car. Once again, an entire day passed before I was told about the status of my car. I was ultimately told that the part that was ordered wasn't the source of the problem and that they had to run additional tests to determine what it was. When I asked about a loaner, I was told that they didn t have any, and was given the option of returning the following day or leaving the car. I elected to leave the car and was told that someone would call me with an update the following day.The following day came and went with no call. The next day I called only to be told the same information I had been given previously. The next day, no word about the status of my car. For a full week, I would call only to be told the same information about the state of my car. When I asked my service rep why I had to initiate every call to find out what was happening with my car, she said, "I'm not going to call you if there's nothing to tell you," despite the repeated assurances that I would be called.Today I called and was told that my car was ready. No one called me to alert me that it was ready. It was simply through my dogged persistence that I was able to find out that it was ready. When I arrived, and opened the car door, I was greeted with a screw and black tape on the driver's side door mat, and a gaping hole in the casing around the accelerator and brake pedals.The abysmally poor customer service, the lack of attention to detail, the blatant disregard of the inconvenience to customers and their insincere apologies are just a few of the reasons I will not be returning to Reedman for servicing and why I would strenuously advise others to avoid them like the plague.

  Chris Merenda
a year ago
I purchased a few cars here over the years, no complaints there. They sell quality used cars with an excellent sales team.However, their service department is a disaster. Service was poor on past visits, but this last visit has compelled me to share my experience to warn others to stay away. Brought my Jeep in for a repair that was diagnosed by my mechanic which they would not accept this information and had to do their own diagnostics and bang me for $250 to only come back with the exact problem along with some other related issues that would need to get done. Then they hit me with a quote of around $3200. Hearing that price I said no, sucked it up paid the ridiculous diagnostics fee and left. The next day I found a well seasoned mechanic through a recommendation from a coworker and had the job done for $1200.Reedman did correctly diagnose the problem, but I work too hard for my money to pay triple the price than an experienced mechanic would charge me. Actually more than triple if you include their diagnostics fee.