Jones Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rasmy Nguyen
4 months ago
DO NOT GO TO THIS BODY SHOP. Do yourself a favor and get your Honda serviced at another more reliable body shop.TL;DR: Jones Body Shop does not communicate with their customers, tries to shift responsibility every chance they get, and I suspect even lies your face to avoid having to resolve your issue.Note: This review is a follow up on a review left for Jones Honda since my issue involved both parties.I noticed some paint chipping on the roof of my car a year and 3 months ago and came to the dealership since I was still within the extended warranty period that I paid for. At that time, the body shop staff explained there was an approval process and it could take a few months before they got approval to work on the car, which I was fine with. So every few months I called to check on the status and was told that they were still awaiting approval from Honda HQ. This went on for an entire year and 2 months. Within that time period, I asked who at Honda HQ needed to give the approval so I could contact them myself, and no one in the body shop or at Honda seemed to have an answer for me. I asked multiple times who might be able to expedite the approval, and was only ever referred to the service manager, Joe Keener. But whenever I asked to speak to Joe, the staff at the body shop would tell me he is not available.Finally, after being fed up with being led in circles and getting no answers I called the general customer care number for Honda US. I was assigned a case manager who explained to me that generally, dealerships DO NOT NEED TO GET APPROVAL for this kind of thing and that I should have been taken care of a long time ago. I, of course, went back to the body shop and had them speak with the Honda case manager, at which point they finally decided to take my case more seriously and that the body shop manager, Howie Musser, will make sure my vehicle is fixed asap. When I ask again about this mysterious person or department they were "waiting on approval" from this whole time, Howie was unable to give me a name and could only tell me that it was someone Joe Keener worked with, but again, Joe Keener was unavailable.In any case, even after getting my case looked at by the body shop manager, they weren't able to actually work on my car for ANOTHER ENTIRE MONTH, at which point it was a week and a half before Thanksgiving. And what s worse is they weren't able to give me a reliable timeframe for the work nor were they willing to give me a loaner car while the work was being done. So for a whole week and a half, during a super busy time of year that I should have been able to relax with family during, I had no car and had to figure out transportation for over 10 days.This was by far the absolute worst experience I have ever had with any service generally. Throughout the entire year and three month process of working to get them to honor the warranty that I paid to extend, not once did any person at Jones Honda or their body shop reach out to me to keep me informed or updated. None of my messages were returned, and not one person called back or follow up after telling me they would. Instead they put the burden on me to keep trying to maintain communication about my issue, and treated me as if I was the one who was causing an inconvenience. Their staff defaulted to assuming I had no idea what I was talking about, and when I finally confronted them with a Honda HQ case manager, they barely apologized and didn't bother trying to explain the year and 3 month mixup".I strongly suspect that if I hadn't taken it upon myself to contact Honda HQ, Jones Body Shop/Honda would have kept putting this issue off until the warranty period had expired and they no longer had to honor it. DO NOT DO BUSINESS HERE. This place is the epitome of sleazy car dealership.

  Wyatt Schwanger
6 months ago
I have had nothing but good service here. I had to get my car fixed up THREE times (not all my fault haha!) and each time Jones did a great job. Howie and his team are great people to work with. Ryan and Derick are very friendly at the front desk as well. They go above and beyond for me each and every time.They follow up with me and keep me informed throughout the process and follow through with the insurance companies as well. I did have to get my car repainted through a warranty claim and they honored their work no questions asked.I highly recommend working with them if your insurance accepts them, or if you just need simple work!

  Eugene Potts
3 months ago
Very disappointed with This Jones Honda Body shop .first of all thy said 7 days to replace two door.had the car for 31 day.i called them several times. Thy told me work on replacing rubber seals an paint.got the car back an thy never replace the rubber seal in the front window ..water

  Mauricio Marquez
a month ago
Very satisfied with the service here, got to admit i was bit adamant to take my car here but ended up taking it here, car was here for 2 weeks came out like new!

  Barry Simmons
a year ago
I made an appointment and got my vehicle looked at for some warranty paint work. I called them a week later to get an update, they said they would call me back with some info. It has now been almost 6 weeks and have not heard anything back. And I was even dealing with the Manager directly. I guess good customer service is not a priority.

  Elias Null
7 months ago
Not a fan of this shop. It took them 7 days to do a job they told me would only be 3 days. Finally got there to pick up my vehicle and they had skipped some of the most obvious issues. And they had ordered several parts that didn't even match and were incorrect.

  Ben Rogers
a year ago
Go to Faulkner next door instead. I originally scheduled work at Jones, but when I took my car in they had it torn down before they noticed they didn t have the primary part needed in stock. This was despite having a 2+ month wait for the appointment. I had to get them to reassemble my car and give it back to me, since the wait was going to be undetermined. There was no communication on the issue before I called 2 weeks into them having it. I instead went to Faulkner where, although I still had to wait for an appointment, they had everything fixed in a week with daily updates to me. Oh, and despite having a Honda and going to Jones, the quote on the primary replacement part was double at Jones than Faulkner. Lots of reasons to avoid this place!

  ME ME
7 months ago
The last 2 repairs were terrible.Bad paint match-- body putty sanding marks visible thru clear coat. When I complained .. the dopey guy at counter ... just didn't care . HOWIE .. needs to pay attention to his guys better . I will never go there again .

  Rose Tivoli
a year ago
We have never been treated with so much rudeness and lack of courtesy. Had to get our crv fixed after an accident that was not our fault. We had to work with Jones and Allstate. I am not sure who was worse. We had to lakes to at least 3-4 people at jones and each one was poor. We left messages and never heard back. We actually had one worker say they would arrange to extend the car rental with Allstate and Enterprise and never called back. When we called back we had to let the customer phone ring 15 times before someone answered. We were promised our car and it wasn t finished. Had to wait another day bc they were to busy to complete the paperwork. Again they didn t communicate this with our insurance and when we dropped off the rental they expected us to pay for the extra day. Needless to say that didn t happen. I m the work they did on the car and as ok. But they need to have training on there customer service. All around a very bad experience.

  Alina B
a year ago
I had front end damage from an accident on April 25 had my vehicle towed to the shop and they told me it would take about two weeks once they start the repairs. I did not get my vehicle back until JULY 15. I understand with back ordered parts etc two weeks wasn t a very realistic completion date however three months is outrageous for a repair that they said would take about two weeks from start to finish. The insurance company, enterprise rental, and myself called just about every week and tried getting a hold of Jeff who was the estimator but we would never get a clear answer, the last encounter I had with him and asked for an estimated completion date he literally told me I don t know .. would occasionally talk to Dan who was pleasant and tell me every week it should be completed soon however they didn t start on my car l til the beginning of July.. so that was a bit frustrating . They received the check from the insurance company and apparently had the ordered parts delivered since the end of May.. but didn t start on my car til JULY if you get an estimate and it doesn t seem like a major repair and shouldn t take longer than two weeks then I d suggest you take your car to a different shop that actually starts repairs in a timely manner. I will stick to Apple Honda.

  Skip O
10 months ago
Incredibly Poor service! Oct2022-May2023, part backordered no part secured nor apparently sought from other dealers, no promised return calls to even explore alternatives. I finally contacted Chevy dealer Bob Fisher in mid-May, part shipped from another dealer w/in a week, repair completed w/in 3 weeks.

  matthew meacham
a year ago
My van was hit and Allstate required I take it there they had it for over 3 months be for I got it back I called to check on it again after they had it for 2 months and they just stared working on it. They sed they were bissy with a bunch of cars that came in at the same time as mine. I have had honda cars my whole life never have I been treated this horrible in my life the blatant lack of communication. Literally no one reach out to me for over a month until I called because Allstate sed it was almost done and when I called the shop they sed they didn't even start working on it and they had to order parts so they lied to my insurance and the life to me for too mor months following that. After just over 3 months and me calling and Gering my insurance involved again they finally finished my van. I have decided my next van will most definitely be a Toyota sienna just so I do not have to deal with jones honda of lancaster ever again. Beyond disappointment if you have some ones car the least you can do is call and give them updates at minimum every week or every other. If you are still waiting on parts then at least the customer knows what's going on.

  Sean McKnight
2 years ago
"Caution"Under no circumstances should you use this repair shop. Our experience was extremely bad on every level. It started off with a three week delay in getting our car in the shop and the troubles continued from there. The original estimate was almost doubled from the final cost. The repair time we were given was nearly quadrupled. When we finally picked up the vehicle the workmanship was subpar and needed to be taken back and fixed. However when we finally picked the vehicle up it still was not done correctly and we needed to take it to another body shop to fix it correctly. When these concerns were brought to the attention of the shop manager. He had tons of excuses and they all blamed other people, he never took responsibility for the poor craftsmanship and poor communication throughout the entire process. Avoid the shop at all costs

  Ciro Gambone
2 years ago
Friendly and professional staff. The shuttle service is very convenient. the paint-less dent repair work performed was excellent. they have a large backlog and takes months to get your vehicle into the body shop.

  Fran McKnight
2 years ago
DANGER What a disaster this body shop is. It took four weeks to get our car repaired. Then there was at least three issues they didn t address until we pointed them out. To add insult to injury they tried to charge $250. for a part they didn t even supply. Thank goodness my insurance company picked up on that. Who knows how many other little add ons we didn t know about? I am saddened by the fact that the manager took no responsibility for any of it. Every issue that was brought to his attention according to him was someone else s fault. I did hear from someone else the body shop right down the road from Jones was excellent. You might want to check them out. I finally gave up on Jones Body Shop and am now taking my Acura to the shop down the road. Oh and just as a final insult my bill started out as about $3,100 then another $ 2000 was added. So again DANGER DANGER

  Megan Leitzell
5 years ago
After I hit a deer, I took my car to Jones Body Shop to have the front bumper replaced, among other smaller repairs. Their quality of work was exceptional. While waiting for parts caused a one-week delay, the staff were helpful each time I called to check on the repair status. On the day I was scheduled to pick up my car, I received a recall notice in the mail for my front passenger airbag. I called the shop to see if they could replace the airbag (with little expectation that it could be done without visiting an Acura dealer). When I came to pick up my car, I was pleasantly surprised to find the airbag had been replaced. Thanks for going above and beyond!

  LaTonya Bermudez
6 years ago
After repairs were completed there was chipped paint, scuff marks on the paint and trim and the color was wrong. The door handle included in the estimate was also broken and you could tell the tried to hide it by painting over it. They said they would make it right. A week later it was better but they charged again for repairs that were included in original estimate. It look over a month to get my car back!

  ERROR 101//
7 years ago
This place is a joke. I have had nothing but trouble since day one. I dropped my car off July first and they wouldn't not give me any info about the car or send out courtesy call with updates. We are now into August and still my car is in there. I have called Kris Jones the general manager with no returned calls. I also called Joe keener service manager with no returned calls. I finally went in last week and they told me that my warranty would not cover my mechanical issue due to it being in an accident and it was not in an accident. So I then called my warranty only to find out they never called it. The next day I went in they told me "I guess we never did call the warranty". At that time I also demanded to meet with the service manager Joe keener and he showed no care or concern for my issues. I told him how I as hung up on after hearing 2 service men argueing over who would answer the phone then one guy said I'll handle it and picked it up and hung it up. They told me my bill will be $1300 but I just spent that amount of money on my rental car for a month. They said they were only starting to work on the car last Thursday but who knows anymore if they are just never going to return the car at this point or not since I have been disrespected, and treated unfairly with no regard for good customer service. Do not use them, if Honda would actually invest into there shops this would or should be unacceptable.

  Ben
5 years ago
This is not a first for me with jones. The only good experience I have is with the courtesy of employees face to face. The quality of work is beyond terrible, it s clearly an assembly line. The car has been sent back multiple times to be fixed . Every time I feel the car should be done I have to call in to find out the car has been done or in my most recent, waiting on parts that came in last week but just no one has worked on it. It s a 15 minute job by the way. Long story short, never take your business to them. Deal with the local one man band places that actually care about you and your vehicle

  Erik G
11 years ago
50 years of excellence...I took my car to Jones to have a dent fixed on the rear left quarter panel. I would really like to know what takes 3 weeks to fix a dent, paint, and check the alignment. I should of turned around and walked out when i heard another customer arguing with employees, the very first time I came into the show. I'll make sure no one that I know ever uses their services.

  Cherrise Hoang
6 years ago
Took my car here after an accident and had to bring it back TWO more times because they did such a poor job. Honestly should have brought it back again but I was over it. The first time my door didn t even close properly. The paint was a mess. Things were missing. The last time a cover was cracked and when I brought it there the guy was like huh I don t know how that would have happened insinuating that I did something. I had to drive 1.5hrs from my house for these trips (one way). Also they kept telling me it d be done tomorrow and tomorrow eventually turned into a week later. I understand these things take time, but don t tell a customer it ll be done the next day and then keep pushing it back. I d never bring a car here again.

  Sean McKnight
2 years ago
We had a horrendous experience. It started off with a three week delay in getting any attention. It continued with a job that should have taken one week to taking longer than one month. When we expressed concerns all we were given was poor excuses of supply chain and any other reason you could think of. Unfortunately they never took full responsibility for poor craftsmanship along with delays and overcharging.

  Rebecca Beiler
4 years ago
I was getting frustrated because everytime I thought my car was gonna be done the time was extended. I expressed my frustration and they re giving me a loaner car for free until it s done since my insurance didn t cover it and it s taking longer than expected. I m so happy that I have something to drive until my car is done. Overall it s just a frustrating experience not having a car but they were able to work with me.

  Frances Hanshaw
5 years ago
Horrible. I paid an extra $900 for fabric protectant and have had non-stop issues with keeping it clean. If it rains, water spots stay on the fabric until cleaned with a fabric cleaner. It's obvious that something was applied to my seats, however I'm not sure if the formula was applied or mixed correctly because water alone should never stain fabric the way it does on these seats.I took my car to the body shop and photos were taken for a claim to be made with Simonis, the third party company of the product. After waiting about a month, I called to inquire. There was obviously no movement on my claim. I was finally set up with Simonis and more photos had to be resubmitted. I dealt with this for 6+ months.Needless to say, nothing was ever resolved. I even spoke to multiple managers. I understand this claim was handled through a third party and essentially Honda was not directly responsible, however no one at Jones seem to care if my car was taken care of or not.I got tired of calling both Jones and Simonis and the fabric in my 2017 Honda Civic is the hardest to keep clean. I'll never deal with Jones or Simonis ever again.

  Mitch Groff
7 years ago
Jones Honda is a great place to take your vehicle for service. They have taken care of our Pilot and it keeps running strong. The showroom is clean, they have a very nice service waiting area, and the staff is friendly and knowledgeable. Great new and used car selection too.

  Joyce Dunlap
4 years ago
They did a beautiful job on our 2007 Toyota FJ Cruiser. Replaced our front bumper and right side bumper as well. It looks brand new. We love it. Will certainly be back to replace worn parts as needed.

  seth lawless lihouv mao
6 years ago
I won't rate this place. Because this place don't deserve any rating from me .I brought my escalade here for repair 1) windshield need replace 2) right fender need repair,after all the dust and worked print were left untouched they even forgot about my right sensor for the fender.i won't go back there or refer any friends to Jones body shop.

  Lewis Meyer
5 years ago
Needs to be more thorough for estimates.Initial estimate for fixing grill damage: $666.34Estimate after starting the work: $1107.43.This turned from a cash deal to a claim. There needs to be more accountability for estimates given, or let the insurance company do it.

  Tom Castner
a year ago
Jone's Body Shop did beautiful work in a timely fashion! I appreciate the efficient and smooth efforts on the part of Ryan... Thank you!

  Lora Alexander
2 years ago
Happy with the work that was done on my truck. Very tiny dent taken out and a paint blemish gone. Even washed my truck and cleaned the interior.