Chapman Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Minnney L
5 months ago
I bought a newer Hyundai elantra a few yrs ago. Back on Jan 30 of 2023 it was rear ended by a careless driver. Her insurance, Travelers, instead of totaling my car nickled and dimed it for more than it was worth. The insure kept readjusting what they were going to put into my car. I still have to invoices and it came out to way over $17,000 in repairs. At first I was told there was no bend in the frame and several weeks later was told there was. Chapman collision did my car repairs and it took several months, adter being told it would take no lomger tha 2 to 3 weeks. They told me they invented this tool to tweak my car frame back into place, which come to find out later it is still not where it started pre-accident.So very recently I took my car in for its alignment and they are telling me that my back left wheel is bent and cannot be adjusted. I have paperwork on this and could send it. I brought up the accident to the repair tech and was told that was what caused it. I haven't had another incident or insirance claim since this prior accident. I haven't felt safe in the car since I had my accident. I went back to Chapman to tell them all of this 2 wks ago. A women there Leslie Sanchez told me she would reach out the the other insurance company again. I have not heard one single thing back from Chapman or Travelers. I feel like I am being defrauded.Another part I found very curious was I had purchased gap ins with my car, yet it seemed everyone did everything in their power not to help me. And I'm wondering why I should have to pay for this. I bought a brand new car and I'm still paying on a brand new car but what I got back was a rebuilt piece of junk. I worked very hard to.get this vehicle and I still feel like I'm being taken for a ride as my car is worth way less than what I still ha e to pay on it.I need my car to get to work. The bus would never get me there and I just committed to taking a second job.They say my all future tires that I put into this car will wear prematurely and my current tires are worn. I've got quite a bit of travel to get to work and over a lot of hills. I'm in a death machine and I didn't cause it and didn't sign up for it.

  Joseph Maldonado
3 years ago
I was surprised when I got my car back from the shop. It took them a week to repair my car and they were very professional. Would definitely recommend this company.Services: Exhaust, Steering & suspension repair, Body & TrimServices: Exhaust, Steering & suspension repair, Body & Trim

  elliot carmona
2 years ago
I had work done on the bumper of my camry. Not sure if this is common but the body lines don't exactly match up. Imagine paying 3000 dollars and your car looks worse than before the accident. When I went to pick up my car, I noticed the cabin lights didn't come on and my clock would always reset. Weird because it was not like that before the accident. Maybe the techs was stealing fuses from other spots in my car?Please make sure you have your day cleared to pickup your repair because they will call 20 minutes before they close. This doesn't give you much time if you work an hour away.

  AJ
8 months ago
Having someone hit your vehicle and cause damage is never an ideal scenario. However, the professionals at Chapman Collision on Roherstown Road made the process go as smoothly as possible. Some parts were difficult to find and ultimately I had to go with an OEM option, but they were very fair in how it was handled. Special shout out to Leslie for her hard work and excellent communication! If you need paint and/or body work, these guys can be trusted. The tech blended the paint on my 2012 so well- really top notch talent! Both myself and the driver at fault had Progressive insurance and they worked directly with the shop to make it easier on me. 5-star experience for a post-accident resolution!Services: Painting, Body & Trim

  Taylor Ackley
6 months ago
This place is terrible. Believe the reviews. Got my car back from and an accident, insurance sent the car there, there are so many things wrong with my experience there and my car now that I m not even going to go on and on about it. Don t go here. The employees are the worst mechanics there are. Shouldn t even be allowed to hold a wrench.

  Loren Troxell
a year ago
After my accident, I figured taking my Ford sedan to the Ford-associated collision repair center would be my best bet. While my car was repaired in a month, when calling to get updates from the managers in charge of my repair, I was consistently disappointed. When if they would be able to work within my insurances quote (if not I would have to pay out of pocket) the manager responded oh, not sure! Goodbye then! I had to call many times to get the answers I needed. Obviously very odd & unhelpful. I ve had my car back for a few days and just discovered my antenna rolling around my backseat, I guess they took it off & forgot to put it back on? So weird.Karen at the front desk was wonderful & stayed a few minutes late to help me get my car back before the weekend. Outside of her helpfulness, I would not return here.

  Jake Piccioni
a year ago
Needed a side mirror and housing replaced on my F150. Dropped it off and was told it would be in the shop for 1 or 2 days, but they ended up calling me a few hours later saying it was already done! They did a great job and I'm very happy with how fast they got it done as I needed my truck for work.

  Jamie Hopkins
2 years ago
RODENTS!!!! RODENTS!!! RODENTS!!! Stay away from this shop!! They have a rodent problem. The rodents will eat thru your car wires! Greg, the manager and horrible communicator, will happily charge you $1000 to fix your chewed wires!!Services: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Brakes, Air conditioning, Battery, Oil change

  Vicki Eberly
a year ago
Very kind and professional. Damage resulting from an accident is stunningly difficult and the front desk there was efficient and caring. The only issue may be customer parking is a challenge. The car will be serviced in a couple weeks and I have every confidence at this point it will be a good experience

  Grace Gallagher
2 months ago
Wonderful, helpful staff that helped me out tremendously. Would definitely recommend.

  Cody Howry
2 years ago
Sadly I've been here twice but they do a great job. You cant even tell a difference.

  Mike Resh
3 years ago
Avoid Chapman Collision Center, Avoid Lots of Headaches!After being rear ended by a distracted driver in NJ, I was referred to this collision center by my insurance company due to a connection they have. I was impressed by the ease of getting an appointment and even was met by Enterprise at the center with a rental car which was great. However, my positives end there as after I dropped off my car on a Wednesday, I was told by Leslie that my car would be ready either that Friday or Monday. As Monday came and went, I did not receive any communication from the center about my car. I called them on Tuesday early afternoon, being patient and giving them time to call me Tuesday morning but not hearing anything. Leslie shared that they were putting my car back together and it would be done soon and she would give me a call. No call was received Tuesday however I got a call on Wednesday around 7:45am saying my car was all ready and I could pick it up anytime before 5pm that day. I arrived around 9:30am and waited in the waiting room to check out. Leslie a few minutes later came to meet me and shared that my car was not in fact ready for me to pick up and that my bumper was actually painted the wrong color and would need to be repainted. I did not receive any phone call prior to driving to the center after receiving the call that my car was ready. I am unsure why I was told my car was ready prior to it being examined to make sure it was done correctly. I also have no clue how in the world my car could have been painted the wrong color?!? I was told I could keep the rental car (as if this was even a question) and that they would be in touch. The next day I was told that my car was ready however a piece needed to be reordered and was on back order due to them needing to take it off to re-paint. I picked up my car nervous that I would never have this piece placed back on my car given the lack of care they had shown me up to this point however my insurance company reassured me it would be taken care of. I got home with my car and popped the trunk to find pieces of plastic and screws scattered throughout my trunk. I emailed and called Leslie to inquire what in the world these pieces were for and why they were in my trunk. She shared she didn't know but had to check with the tech. and would get back in touch with me. She didn't call rather emailed to tell me that the tech. forgot to put the mud guards back on my car but they could send someone out to my house after hours to install them. I ended up installing them myself and wrote to Doug (Center Manager) an email of concern and as of 8.15.2020 have never received any sort of reply from him. I also received a text message from Scott McCann asking for my feedback about how I was treated and hoping they could receive 5 stars from me in a review. I replied asking for a phone call to share my feedback and as of 8.15.2020 still have not received communication from anyone. My car is finally completely repaired and looks fine however the process to get to this point was a major headache and the lack of care and carefullness was disturbing. Should the unfortunate event occur in the future that may require an auto body shop, I will be seeking another location and so should you to avoid anymore stress in your life!Services: Painting, Body & Trim

  Jordan Bontrager
3 years ago
Hit a deer a few weeks ago. Chapman Collision took care of me and made my Ford Escape look like the day I bought it. Staff is friendly and was VERY understanding when I couldn't pick my vehicle up right away due to a snow storm. Also very convenient on the rental end if you are going through Enterprise. I would definitely recommend!

  Dawn Hoover
3 years ago
The best way to describe my experience with Chapman Collision, an experience I hope I never have to have again. Let me be clear when I say that this was NO FAULT of anyone at Chapman Collision. They were absolutely the best to deal with, and did EVERYTHING they could to help me. The manager, Doug, went over and beyond, and was patient, even when dealing with me "flipping out". I would 100% recommend taking your vehicle here if you ever need repairs. Tell Doug I sent you!

  Typhoonwes
4 years ago
Wow.. for a Ford dealership collision place. They really do a sloppy job. I just picked it up today because they had a big paint drip in the front and spots everywhere. I specifically pointed out everything on the bumper the hood and the side panel. They only did the hood and didn't touch the rest. I probably could have got a better job at maaco at least looking better. So mad. I give them 11 days to work on it. It seems they have no quality control.If you have a choice of a different Ford collision place go somewhere else. If you were a person that keeps your car extremely clean and shiny and glossy. Don't get work done here.

  Greg Spisak
3 years ago
Had my Jeep Grand Cherokee there for a repair after an accident. Car was repaired in less than one week. I can sincerely say that the car looks brand new as the work on the body of the car was fantastic and they even detailed the inside of my filthy car! HIGHLY Recommend.

  Karen Rineer
5 years ago
Progressive referred me to them after my accident. They took what felt like forever to fix my car (it was 2 weeks), but the repairs look great. I would recommended them, but suggest you give them a few days past the completion date to finish the repairs.

  Kayla Jesmer
4 years ago
Leslie is amazing! She contacts me immediately and always follows up!Edit: i had such a longer and nicer post but after more issues, i had to edit it. i took it 3 times to this shop, 2 for the same issue and it was never fixed. i went to a new shop completely unbias from insurance and i have never been there before AND what the shop said was fixed, was never fixed. it was actually very dusty and old, with a hole at the end of it, not how a "new part" would look. Leslie still rocks though, she was very sweet to deal with on the customer service end of things

  Crystal Shaak
4 years ago
I had them do a estimate for my Nissan Rogue at the beginning of February and scheduled a appointment for repairs for 3 weeks later. I scheduled a rental for the 3 days they said it would take to repair it. I dropped it off and the next day they called and said I could pick it up and they could schedule the repair for the end of March. Why did I schedule the appointment if they weren't going to repair it? Terrible customer service! Waste of my time and will never use Ford again!

  Tom Passarelli
2 years ago
Without going into detail if they fixed my car right the first time I wouldn't have had to bring it back to get it fixed a second time. The only good thing about this experience was the 100% lifetime warranty.

  Dawn Bornmann
a year ago
Vehicle was in shop for body damage caused by High Landscaping. High Landscaping will not accept responsibility for the extensive damage they did. We had to wait when we arrived to pick up the truck. Buffing compound was left on the truck, which was unacceptable.

  Jennifer Reedy
2 years ago
DO NOT GO HERE!!! Leslie is absolutely horrible at communicating and when I would call I would be told it would be ready in a few days then would call back after that time and something else would be wrong and given another time, that happened 3 times over 6 weeks for a job that was supposed to take 2 and was never called to be informed of the changes and then when I finally got it back it was not fixed correctly AT ALL, had to go to another shop to have them fix it, and they just threw my spare in the back and didn t even put the plastic cover back on right it was folded over and hitting things under my front end, would give zero stars if I could they are horrible

  Jim Wotring
2 years ago
Collision in right front. Hood right headlight right fender and right door. Pulled a dent on right door, and hood . New fender and bumper cover and headlight. Stevie Wonder could have matched the paint closer. The body lines are so far off. I told Liz and Chris im not happy. They shrugged it off. 8 months later the "New " fender is showing signs of rust bubbles.I will not take anything to Chapman again. I DONT CARE IF PROGRESSIVE RECOMMENDS THEM OR NOT.I am ashamed to even own a Chapman car. Never again. Ill go to New Holland for my next Ford.Services: Painting, Body & Trim

  Jason Bard
5 years ago
I'll update this when the work is finally finished.I was referred to them by my insurance company. I had a minor incident, hood, fender, lights, other little parts. They've had the car for over a month now. Apparently my 2014 Nissan is so rare they had to get parts from Japan. Right. Everytime it's supposed to be done they push it back two weeks. Today it was pushed back another week. I regret having them do the work and if I need to have collision repair again I'll definitely go somewhere eles. At this point they haven't even called to give another lame excuse for the delay. Pathetic.

  Kyle Lundquist
4 years ago
They got my car back up and running exactly when they said they would 8/9/19. I only have them marked as 4 stars because when I got to work, after picking up the car, I noticed my rear left turn signal was out. I should have checked before I left but I had to get to work. They are now closed for the weekend. I'll call them on monday 8/12/19 and hopefully update to a 5 starEdit: moved down to 3 stars. The tire on the wheel that was fixed is flat. They are closed for the weekend. Hoping to update on monday.Final edit 8/12/19 car is fixed and good to go!

  Casey Char
5 years ago
In December 2014, there was a 12.5 mph accident that crushed my headlight. They said no major damage and whatnot. The car was only a few months old. Insurance says they also were reported to as no major damageWell apparently someone here decided to report it as structural damage and Kia tanked my trade in for a one owner car bought new in 2013 all the way down to 3k over this error.All this after the actual repairs process was a nightmare. When it was "done" they had to take it back because it wasn't repaired correctly. I feel like the reporting was retaliatory since we had to make them take it back as clearly their carfax report was significantly different than what they told both insurance conpanies

  JB Boran
3 years ago
I recently had an accident and the quality was so poor. There were paint runs and dirt in the paint, as if it was never buffed. The body shop manager was very unprofessional and rude. I did not want to take it back to I went to another shop to fix there screw up and poor quality. I Will never use them again. They use to be good but not so much no. Go some place else for body work

  Luke Bunting
5 years ago
My insurance company referred them to repair my car from a head on collision. The body work was good and was a close match to the original color but the engine repair was crazy bad. Starting the engine generated a earsplitting screech that had to be fixed by the dealer. They guarantee their work but, unless you are a mechanic you won t be able to diagnose what they did wrong for them to fix it

  Jonathan O
2 years ago
Great place to get body work done. I just finished getting back my toyota corolla 2019 and it looks like when I first bought my car. Definitely recommend. Got my car back in a week.

  Ian Cother
a year ago
Warranty repair was carried out perfectly, approachable friendly staff. Shop area looks well organized. Overall a very trustworthy place of business.