Brubaker Chrysler Jeep

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric Torres
4 months ago
Amazing service department. Never had a better experience. My car is always fixed right the first time. And done relatively quick. My jeep will always get serviced here for as long as I have one!! The advisors are very friendly and knowledgeable. I usually deal with Tim and he's awesome at what he does!

  M.A. M.
a month ago
NEVER been so disrespected as a customer by a service adviser ( initials TB number 279 ) after PAYING Brubaker JEEP on 3/18/24 $542.89 (74,591 miles on vehicle) note labor rate $150 per HOUR and on 12/29/23 $1172.48 (miles on vehicle 73,813) note labor rate $135 per HOUR. Less than one thousand miles driven between services and less than ONE mile driven since vehicle returned on 3/18/24 and on 3/20/24 (down my driveway) after diagnostics performed on 3/18/24 the check gas cap comes on AGAIN which was the ORIGINAL issue in DECEMBER! AND can you imagine after pricing the work I come to realize I was severely overcharged! Price gouged as a matter of fact! And YES it WAS a competitive and comparable dealership! With this knowledge I questioned the service adviser (TB No. 279) very logical questions about warranties on services provided and equipment used and charges and was treated with such disrespect it was absolutely unnecessary! Comparing Jeep with Mercedes and mechanic work to a physician as the service provider (TB no. 279) alluded to in the discussion had no relevance to the discussion about the serviced vehicle . At that point knowing where the service advisers head was at and alluding to, I asked for the call to be escalated. However, the disrespect further pronounced itself with the service adviser's (TB No. 279) demand for me the customer to call back - meaning go waste more of your time "customer" as if wasting my money wasn't enough.Words of cautionary advice... I say buyer beware when purchasing a JEEP at Brubaker because you have the potential to be subjected to similar customer relations in the SERVICE department....and if you move to the area and have purchased a JEEP prior, kindly be aware of the customer relations in the SERVICE department at Brubaker JEEP and mechanic work at Brubaker JEEP since I am on my THIRD go around with similar issues. Considering scanning the reviews briefly from the past two years from the sales and service department at Brubaker JEEP it does not seem like the dealership will be winning any regional awards any time too soon. Please do yourself a favor and shop around for other JEEP dealerships or other vehicle brand name dealerships who will treat you honestly and with the respect you deserve for your driving investment and personal commitment ! Thank you for taking the time to read this and please have a much better day than I experienced!

  Becky Dwornick
4 weeks ago
We had a great experience working with this dealership! When searching for our next leased Pacifica hybrid, we were extremely frustrated with the lack of options available in our area (Southeast Mi/Northwest Ohio) and the quoted payments. We found our perfect vehicle online at Brubaker Chrysler in Lancaster PA. We did most everything via phone and email, working with Tim G. It was a bit of a drive for us, about 470 miles, but totally worth it. Beautiful drive and comfortable dealership . I definitely recommend..and if we find ourselves in the same situation in the future, would consider this dealership again.

  Louis Corominas
2 months ago
I did not wind up purchasing a vehicle from them, but of the multiple dealerships I reached out to and negotiated with, they were one of the most responsive and transparent. Would not hesitate to attempt to do business with them in the future.

  Scott Shenk
3 weeks ago
This is NOT a reputable dealership! I took my Jeep here for an oil change. They returned it to me with a big scratch in the leather steering wheel. They refused to accept any responsibility for the damage. I will not return.

  Dan Hoy
9 months ago
Service Dept /Christian was great getting me scheduled for an appointment on short notice. Also was able to accommodate all of my needs such as a loaner car. It s important to mention the supply chain disruptions cause for delays in parts becoming available and as a customer, you have to understand that. They didn t give me a hard time about anything and my service done the same day. Tim was helpful as well. Would do business again for sure.

  Steven DiGuiseppe
3 years ago
Today I had an oil change and a replacement for a faulty rear camera installed to my 2018 Chrysler 300. All work was completed in a very timely manner. Staff was courteous, professional and explained all work completed, including a review of the final bill. From the initial appointment setting to the final bill, to the service work performed.. all was executed to my liking. I am a loyal customer to this dealership for 20+ years.

  Lydia Castaneda
7 months ago
Recently came here to see about having my Chrysler Town & Country serviced & the guy behind the desk could not have been more rude & unhelpful. He was on the phone, which wasn't the issue butbl when he had a moment to address us he acted annoyed & wanted to know "What do you need?" No introduction or even a "I apologize for the wait" Nothing. We stated what we needed & were told they were booked 2 weeks out, again, fine, but then made to feel like they didn't want to provide the service regardless. Maybe it was a rough day but that's not the customers problem. Do better.

  Doug Dell
11 months ago
I was very happy with my experience at Brubaker Jeep. We pulled up to the lot and were greeted promptly and introduced to Jen. She was very kind and helpful to us as we looked at their Grand Cherokee L options. She was very accommodating and allowed us to test fit our car seats in the vehicles that had a bench or captains chairs. The Grand Cherokee L is a very nice vehicle and we were very close to pulling the trigger on one. The Midnight Sky Blue with the Steel Gray interior was (chef kiss). Ultimately we didn't get one at this time, but we will definitely keep Brubaker and Jen in mind in the future for us and for anyone we know that is looking for a Jeep.

  Daniel Lahr
a year ago
I was treated very poorly from the service manager. I had a lot of work done here on my Jeep that was overheating. I was told that all parts visually are working the way that they should, so we should start replacing parts piece by piece. I spent over 2000$ replacing parts. When that didn t fix the issue that, I was told to drive it around a week and see if it goes away . It didn t!!! I took the jeep to another mechanic, and they found the problem and fixed it in under 15 minutes. The new mechanic found that the low speed fan setting was never coming on and the brubaker mechanic had said that the fan was working perfectly from the beginning so we should not replace that. I feel as though I was being soaked for money. Overall, it was a horrible experience.

  Rob Sperry
a year ago
Jen Loos made the used car buying experience so casual and enjoyable. John, their online salesman, initially helped us but passed us off to Jen due to her knowledge of the VW atlas we purchased. I think that's a testament to the integrity of the dealership that he passed up potential commission to give us Jen, who advised us the rest of the way and made sure we got the deal we wanted. Nobody there was pushy and they gave us privacy throughout as we mulled our decision (for days mind you). Thank you to everyone there down to the service department who made sure the car was gone over, cleaned, and gassed up ready to go!

  Kyle Narkiewicz
a year ago
First impressions...Where do I go? The lack of signage for departments was really bad. This dealership looks like it was new about 50+ years ago and has not had a single update put into it since. I have no problem going here for parts but the showroom and service area are two places I would not want to spend a minute. This might be the first place I have ever gone that didn't have a single customer in sight around it. The staff at the parts department was very helpful, but I am not sure I would bring my vehicles here for services, lots of vehicles half being worked on, tools laying around inside engine bays and on the ground, and chaos everywhere. If you are paying dealership prices for service, you should be able to eat off the floor, or at least walk on it.

  Lauren Works
a year ago
I had such a wonderful experience buying my new Wrangler with Jennifer! She was so helpful and such a great spirit. Make sure to ask for her when you re ready to get a jeep of your own!

  Melissa Gallagher
a year ago
Just got a new Jeep Grand Cherokee today, my 2nd Jeep from this dealership!! Jennifer in sales was so awesome to work with; she is patient, knowledgeable, and great at her job. She made the whole experience fun and seamless. I will definitely be a loyal customer of this dealership, I always have a great experience with sales and service!

  Samantha Miller
a year ago
I had a great experience here. My car battery died and I was able to drop my car off after hours that day, but they weren t able to guarantee to get my car checked out until almost a week later. I asked if they could get it in as soon as possible due to circumstances and they were able to get it done by the next day. Christopher specifically helped me. Overall great experience!

  Ty Hilton
a year ago
Just got a brand new Jeep Compass red edition. The process was super smooth and Jen in sales was super easy to work with. She was super helpful and made the buying experience super easy. Definitely would recommend going thru Jen and her team in the future

  Madeline Fisher
2 years ago
I'm not sure about the dealer side of this place since we didn't get our Jeep here but the service department is hands down the best service department I've ever dealt with. Every time I had an issue with the car, the people at Brubaker always figured it out and had it fixed the same day. They always listened to my concerns and never made me feel dumb or like I was wasting their time. They even went beyond my expectations to help me sort out a Mopar Warranty issue that I had thanks to the dealership that we got the car from. I'm so thankful for this department and will definitely consider getting my next vehicle from them because of their great service.

  Missy Dissinger
11 months ago
I have been a customer of Brubaker for 20 yrs and recently had the best customer experience with Jen Loos. She went above and beyond to help me transition my lease to a purchase and answered all of my many questions on a timely basis. She is a true asset to the team. Thank you Jen!

  Jebijou
3 months ago
Not Very helpful. Refused to honor JEEP us customer Care's reccomendation for corrosion issues. Have had too many bad experiences /issues with their service department :(

  Dovery Deli
a year ago
I would never recommend this dealership, my experience was one of the worst experience I have ever experience. If you are looking to buy ANY type of car new/used etc make sure you offer a decent amount of money down especially if you re working with Jonathan Powl, he s more worried about the money down your looking to put in than actually wanting to work with you, he pulled up a Jeep I was interested in and just parked it there and stood like a statue, I advised him I was interested in it and I sat down at his desk and there he came asking about the money down again without even running my credit and stating that the bank would not approve me without at least 5k down, I advised him that I wanted to fill out a credit app and he gave me one and at this point I was bothered already and wanted to leave and you could see him that he didn t even wanted to work and was lazy, I told him I ll fill it out myself and I started inputting all my information, I hand it to him and he gave it to this other guy that just looked like another greedy person and he came back and said that we could leave that he will give us a call when they had a decision at this point I was over everything, I stood up and told him to cancel it and that I was going somewhere else and walked out. I know very well that banks can get you approve in less than 15 minutes and more when you gave good credit, however I ended up going to a different dealership and was able to get myself in to a brand new vehicle and with no hesitations. DON T WASTE YOUR TIME ON THIS GREEDY/LAZY DEALERSHIP AND ESPECIALLY WITH JONATHAN POWL.

  Melanie R.
2 years ago
I am so greatful! I called Brubaker needing some warranty work on my Jeep Grand Cherokee. I spoke with Lisa, who was exceptional over the phone, walking me thru the process and scheduling the appointment. She even noted there was a recall they could perform during the appointment. Dustin was my main point of contact and kept me in the loop while my car was being serviced and went out of the way to get me into a loaner/rental and work with my warranty company. A special shout out to Christian who helped the process as well. The Mechanic did a wonderful job and the engine area was left spotless. Thank you all so much and I look forward to using your services in the future.

  Anthony Gorman (Tony)
4 years ago
The sales and finance team are great. They are extremely knowledgeable. I have been dealing with the sales manager in all my vehicle purchases and trades for the last 6 years since I moved to the area; there's no one better and no one more fair. The one time I didn't conduct business with him I ended up without a Jeep for the first time in 17 years and it was a 6 month nightmare. I told him my issue and he was able to match me up with a great vehicle at a really fair price. So big thanks to Bruce and the Sales/Finance team.

  Steven Masel
a year ago
Jonathan was polite and informative. We spent no more than an hour and a half total at the dealership over two days which included having our car appraised, looking at vehicles on the lot, a test drive, and all the paperwork. We love our new Wrangler and would definitely work with Brubaker Chrysler Jeep again!

  Celeste Bryant
2 years ago
Service rep Chrisitan was very helpful in getting my car diagnosed and repaired. Felt relieved that an initial diagnostic was done day one.on my broken down car.. even though they could not squeeze me in for a mechanic for a couple of days. Delay In parts arriving was problematic and seriously delayed repair. Costing me car rental fees. Part source needs to do a better job of expediting shipping or offer the customer the opportunity to pay for fed ex. 3 to 4 day wait for a part is not acceptable in modern times. This seems to be a problem with all dealerships. Service and individual dealership owners need to put their heads together to solve this with whoever provides the parts. Some customers will incur costs of overnight gladly rather than wait days to get ones car back . Why not? What am I missing?

  Howard Weiss
a year ago
I brought my Chrysler 300 in a a terrible problem . The car would shut off completely for over a half hour and there was nothing you could do but wait . It shut off at 60mph on 76 and I was nearly killed . Brubaker kept the car for over a week , and couldn t find the problem . They told me the car was hooked up to computers in Detroit and nobody had answer . Three weeks later my friend s son specialized in tricky problems , and told me over the phone what it as I was describing the problem . I brought it to him $150. and a few hours it was done . It never happened again . Brubaker are a bunch of con - artists never said they were sorry or anything

  Brad Showalter
8 years ago
My wife and I purchased a used vehicle that was a recent trade in to Brubaker. So recent in fact that they didn't have time to go over or clean it. But it was the exact vehicle we had been searching for. They stayed past closing time to accommodate my work schedule so I could test drive it. We negotiated price that same night and came to a deal. Their service department thoroughly checked the minivan out the next day and put new brakes and rotors on it at no cost to us. We hadn't purchased a vehicle in over 10 years so we were nervous about the buying process and "getting taken" with hidden fees and mark-ups, or purchasing a vehicle that needed immediate maintenance items like brakes or tires. In fact, they could've glossed over the brakes, told us they were fine, and we would have been none the wiser. Needless to say, we are very pleased because we got the exact vehicle at the exact price we wanted. When leaving the lot, the GM Jared assured us to call him directly if we experience any problems even though we bought it as is. We feel very satisfied with our Brubaker buying experience.

  Alex Thomas
3 years ago
Went here for the first time with my new jeep for service. They advertise an express lane which I was told would take about 45 minutes. It ended up taking almost an hour and half. The staff was friendly, the service job was good, and the package deal they offer for oil changes was good. My only recommendation is to have a more accurate time frame for an "express" lane service.

  mindy reese
2 years ago
The customer service in the Service Department is fantastic! I recently had an issue with my Jeep Wrangler, and Jim the shop foreman, went above and beyond to help. Unbeknownst to me, another local dealership that had done my oil change, failed to to tighten my oil cap, causing oil to leak all over my engine. Fortunately after assessing the problem, Jim was able to clean it up and rectify the problem confirming there was no damage to my engine. He knew that I was driving out of town to chaperone my daughters field trip and made the time to make sure the car was safe for me to drive!

  Catherine Christmas
4 years ago
I purchased my vehicle from this dealership in 2015, in which, the transaction was fine. I've had my car serviced there religiously, up until my last visit. My vehicle started to break down; I ended up getting it towed to Brubaker Chrysler Jeep (again, where I've purchased and had my vehicle serviced). When it was towed in, the lady at the front desk stated that they were busy and would try to look at it tomorrow (this was a thursday going into a Friday). That's fine. I received no phone calls for over 30 hours, I had to call in at almost end of day to be told that they couldn't get to it until the following week. Of course, the lack of communication upset me since I had to work that weekend and needed a vehicle to get there. This is when I asked for a loaner vehicle - in which the staff told me that I'd have to pay $50 a day to rent a vehicle. How are you going to not communicate with your clients, and then tell your faithful ones that they can't use a loaner vehicle - but, rather, have to pay for one? That's not good service, at all. You should rethink how you treat your clients, or you'll continue to lose them.

  Faith Garner
3 years ago
As I was looking to purchase my first car on my own, I knew I wanted to go to Brubaker Chrysler Jeep because my mom had received extraordinary service from Christian there. As soon as Wes came out and greeted my mom and I, I felt extremely comfortable and confident that he would help me find the best car and options for me. I received nothing less. Wes was amazing, and so was Jeremy who helped assist me as well. I found the perfect Jeep for me, and I couldn't be happier with the customer service at Brubaker Chrysler Jeep. Thank you all for your help! We love Christian, Wes, and Jeremy. They are the best. Run, don't walk to go find the perfect car for you at Brubaker from any one of them!