Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Debby Hoffman
2 months ago
I called ahead to make sure they had the coolant I needed and I walked the whole way there. The lady at the counter (who barely acknowledged my existence) tried to sell me the wrong coolant (thankfully, I checked)... then I was informed they don't actually have what I need. What a waste.

  Jose Lozano
a month ago
Alan and Marc are amazing, they assisted in a crucial matter we had! I highly recommend this location! Thanks guys for all your help!!!

  DTD
a month ago
Great customer service highly recommend this store

  Holly White
a year ago
My car battery was dying and I had to keep jumping it. The only time I had to go was in the sleet. The guys in the store were so friendly, helpful, and cheerful, even though they had to come out in the rain to test the battery, install the new one, and they even tested my charging system to make sure it would all work OK. They checked the warranty on my old battery and talked me through the process. They were incredibly welcoming, supportive, and their attitudes were refreshing!

  Mo Alhussainy
6 months ago
Great place to get what you need, and they usually have good deals and sales

  Stephen Bauman
a year ago
I needed a battery for my Wife's car. Took the dead battery in and the employee took the time to explain my options, showed me possible upgrades if I wanted them. He made sure I had these pads for the battery I didn't know about and quickly helped me find a rear window wiper. Excellent customer service. Just what I needed to get the job done for this novice.

  Evy Colon
a month ago
Store Manager needs training on customer service

  Ydennek Naes
2 years ago
Yari & Stephen are the best tag team you'll find! Answered all my questions, found everything I needed, and sent me home safer and happier than I arrived. Stephen helped me with my install like the pro he is, too. It's refreshing to find genuinely good people who actually want to help you. Definitely coming back again. Thank you!

  Christine Dowlin
2 years ago
I needed a battery as my car let me sit this morning. I went here and spoke to the parts commercial manager and he got me a new battery installed with no complaints! I want him to be recognized for helping out in such a quick amount of time especially in the hot weather. Well done!

  Joshua Halle
2 years ago
Got to the store at 8:55 (yes, I understand it s 5 minutes to closing time). The employee working watched me park, locked the door, and walked away. I saw him walking away as I was running up to the door. Knocked on the door and no answer.

  Paul Reardon
2 years ago
I called ahead because I needed two belts and I was going to borrow a car to come and get my parts. They said they had the parts and when I got there they only had the one belt. I was not happy because I wanted to go to one place and pick up these parts. They did call Willowstreet and I had to drive over there to finally get the other belt. I thought they should have giving me some kind of discount for giving me misinformation over the phone. I go here because it's close and convenient for me. What is the management going to do to make me a happier customer?. Paul Reardon Millersville PA

  Catherine Gonzalez
4 years ago
Listen, I'm not the type to leave reviews everywhere I go lol but after today's visit, I definitely will.Vlad 100% turned my day around.From the "how can I help you" to "Have a good day"My battery died on me, they helped me as soon as I walked into the store. Long story short, my battery died completely from one minute to the next. Imagine the stress that came upon me. They said they can charge it for free for 4 hours, I agreed. Came back battery didn't take charge. They closed at 830pm, it was passed 830 and were still willing to help (Yari) was her name. They showed me different batteries, they gave me recommendations and they didn't hound me to buy a battery. If anything they told me to order it online and I could get 20% off as well. I went home... Purchased one of the batteries they recommended. Came in today with my 4 year old after having a stressful morning (over my car not starting) & me needing to go to work. & boom everything changed. I ordered the wrong size and Vlad was quick to fix the problem, he was talkative and overall a good, patient and knowledgeable person. He changed my battery with no issue, we went in got checked out and I left a REALLY REALLY happy customer. 5/5 no questions asked.

  S. Jordan
3 years ago
Was there this past weekend and was helped by Chris. He fully explained what I needed to purchase and gave 5 star customer service. Never made me feel like I was being rushed.

  Shine Haridas
5 years ago
Well stocked store with all kinds of supplies. Got my battery from here and staff helped set it up. Friendly, courteous and informative folks. Coupons online make the price sweeter.

  Kathy Wade Hillegas
2 years ago
They only place I can find my cleaning product which is Spay Nine. Good for home use n vehicles. Advanced Auto is very organized and helpful. Moved lines thru quickly. And they know what they are talking Abt.

  Damarise
3 years ago
Horrible bought a battery a year ago and went to replace it, but my information wasn't found. I called another advance auto on Lititz pike and they offered to help But by that point my car wouldn't start. I asked advance auto to jump it and they left me waiting in the parking lot for an hour with my hood up at this point I just asked a stranger to give me a jump! I THANK THE EMPLOYEES FROM LITITZ PIKE ADVANCE AUTO FOR THEIR CUSTOMER SERVICE!!! I WILL NEVER GIVE MILLERSVILLE PIKE MY SERVICE AGAIN!

  Laurencio Ronquillo
8 months ago
Good auto parts store. Quick friendly service and easy parking.

  Felix Rosario
7 months ago
Helped me find what I was looking for immediately. Appreciate the knowledge and helpfulness.

  Christina Shoffler
3 years ago
Steven Gonzales goes above and beyond his duties as manager. He is a great example to his employees and an overall kind and helpful man. Thank you for your help!

  Yousaf Albert
a year ago
Advance auto is good every time I buy I have some coupons or discount on my account .

  Alyssa Lissy Stoltzfus
4 years ago
Everytime I go in here the employees have always been helpful and actually made you feel like you were not an inconvience when asking questions and felt like they genuinely wanted to help. Thank u

  Jason D.
2 years ago
The ONLY auto parts in Lancaster pa I will go to. Horrible place to work for. Bullying is aloud unfortunately and just not good. But this store is good

  Michael Chandler
3 years ago
Poorest service ever. Unbelievable! I wanted 25 minutes to buy two items off the shelf. Could not get waited on. Rude and uncaring. Go somewhere else.

  Spanishjazz Nazario
5 years ago
They take too long to ring people up. As far as parts they have always had what I needed or have ordered it so that it's their within 24 hours.

  BI0FALL
5 years ago
Went to return a tap and ring pliers, never once did they tell me the pliers were un returnable. Apparently they won t take that because I opened it. When I tried to return the tap set because I couldn t make it work one I guess rusted while I had it in my car so they denied that too. Didn t try to work with me just rejected it.

  Joshua Grow
2 years ago
Bought brakes there and there weren't any clips for the front pads. Now have to go buy new clips somewhere.

  Tara Pease
3 years ago
Always friendly staff, usually the items I need are in stock, clean organized store

  Luis Amaro
11 months ago
Advance auto had all the part i needed love that place

  Veronica Gladden
3 years ago
Nice people. Wonderful service. Will return. Fixed me up in the parking lot.

  Trust T. Process
5 years ago
Closest store to me and fully stocked. The people always seem to be in a good mood and constantly help with any and every thing.