Bonner Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  dond624
a year ago
We bought the car there, we get it serviced there. Friendly experienced staff. Oil change and tire rotation went swiftly and smoothly. Waited in comfortable lounge for about an hour. Can't get better than that!

  Taylor Lawler
2 years ago
I purchased my vehicle out of the area due to local dealers not having any in stock, and was assured that any Chevy dealer would service my vehicle. When I called for an oil change, I was told that they do not have the time or staff to work on vehicles that were not purchased there. And that they have to be loyal to those who bought from them I asked what would happen if I was traveling and needed help, he rattled off several others dealers and told me to call them instead. Very disappointed.

  Stickshift Martin
2 years ago
I purchased a new GM transmission for My 1997 Chevy Van from Bonner Chevrolet. I Got a Good Price on the Transmission with a Factory Warranty. Bonner Chevrolet Got Everything I Needed Fast, and Answers to the questions I Had so I could complete The job Correctly.Service: TransmissionService: Transmission

  William Mushinski
10 months ago
Have been customer for more than 10 yrs. So I do recommend getting a car or truck or just using the service Dept.

  Mary Thomas
a year ago
We came to Bonner Chevrolet to see what types of vehicles they had and what will suit our needs. We didn't make an appointment, we just showed up. Tim took the time to show us the vehicles that are in our price range at the dealership and suggested that we also look at the pre owned cars. We took a few test rides and were very happy to know that Tim and his family and crew will help us find a car that will be the smartest investment that we will make. If we decide to buy a Chevrolet, we will buy it from Bonner Chevrolet.

  Hoffster1701
4 years ago
I had purchased a 2017 Chevy Trax at another dealership after hunting for some time for the best deal. The dealership I purchased it at gave me two keys and we thought the one was programmed it was not. After speaking with the person at the dealership I purchased it from, he urged me to find a local place that would likely help me out. (I should note that the dealership I purchased it from was in Maryland, and the person who sold me the vehicle was a close friend/family member)I chose Bonner because they are quite literally less then 5 minutes from my work place. My intention was to use them as my go to place for service and repairs since the location was so convenient for me and it was where my workplace bought and services their vehicles. Taking off work a little early on Friday 6/28/2019 I went to the dealership for what I had been told in advance would be a 10 minute reprogram of my key fob. When I went inside I was told that the workers would be done for the day at 4:30pm (it was about 3:40 when I arrived) and I would need to wait and see if they could get me in. Keep in mind please that this was literally for a key fob reprogram or replacement, not any kind of extended maintenance on my vehicle.While waiting for my vehicle I heard the service manager come in and explain to a woman about her repair. The woman was older, and he was extremely condescending to her and interrupted her multiple times and generally did not seem to provide good customer service.About 20 minutes later (I had been waiting well over an hour at this point) he came and told me that my fob was not a warranty repair and I would need to pay almost $50 to get it reprogrammed. He also informed me I had a recall on my vehicle and he would like to schedule me to come in and get it taken care of. I was a little hesitant at first, I was planning on using Bonner as my go to place for service after all, but the dealership who had sold me the vehicle had told me that it would be very unlikely that a dealership would charge me to get my fob reprogrammed since it was a minor customer service issue and generally not something that would cost the dealership anything but a few moments time and no parts. He had also been politely condescending to me since I had entered the dealership, even so far as asking me why in the hell would I go to Maryland to purchase a vehicle.Confused at this point, because I had literally only had my vehicle for less then a week I went ahead and scheduled the service appointment (I know service recalls can happen at any point but the dealership I purchased the vehicle from had assured me there was no recalls.) As I was checking out with the receptionist another customer came inside and asked politely to speak to the service manager.I am not sure what was said at this point, because I was trying to pay and leave, but the customer and the service manager seemed to have some kind of altercation over a warranty repair. The service manager began using inappropriate language with the customer and while I am not sure if the customer started the confrontation the service manager certainly escalated it beyond the norm. At one point even threatening to call the police, and demanding the customer leave. Another employee tried to deescalate the situation with me, but at that point I just wanted to leave as I was rather uncomfortable.After doing a bit of digging thanks in no small part to the dealership who had sold me my vehicle I managed to track down the service recall for my Trax. Unfortunately for me, it is not a warranty recall and would require me to pay out of pocket to replace a faulty tire jack. The service manager had definitely led me to believe that the recall was in warranty and would not cost me anything but I am very glad I did do some research as I will not be returning to that dealership ever again as they likely would of charged me for labor, and for a replacement jack that I could easily get and will at Wal-Mart.

  Carl Allen
4 years ago
JUST IN FOR AN OIL CHANGE GOT ME IN OUT AS QUICKLY AS POSSIBLE GOOD CUSTOMER SERVICE,I LOOKED AROUND IN PARTS DEPARTMENT WANTED TO PUT RAIN GUARDS ON WINDOWS,WIND , ANYWAYS I HAD TO ORDER THEM THEY MAKE A DIFFERENCE ,I HAD THEM INSTALLED FOLLOWING DAY , THANKS BONNER CHEVROLET.

  Nancy Anderson
a year ago
Very pleasant to work with the customer to take care of your needs. Good service

  Michael Simonson
6 months ago
Like always professional service.

  Joe Neb
3 years ago
I go there all the time for getting my car serviced and they are cheaper than going anywhere else everybody says don't go to the dealer cuz they're too expensive that is wrong and they're very friendly derp

  Martha Marcy
5 years ago
Had a flat tire fixed and brakes put on. The service department here is the best. I have been going to Bonner for years.

  Francis Ci Tress
3 years ago
Service Manager, Jeremy had my Chevy checked, explained the Problem and Price, I will be back next week for the Repair, THANK YOU, JEREMY.

  french fried
2 years ago
Service is great here. Super friendly and they make it easy.

  Dean Weisgerber
3 years ago
Wonder if it was my non-factory valve stem caps that took so long. He seemed okay after he threw them away though.....

  Chris Barbaro
4 years ago
Excellent service center. The Mechanic's do a quality job with every service and it's done right.

  Benjamin Koprowski
a month ago
the service team are wonderful and they pay attention to the customers needs

  Cheryl pollick
3 years ago
Bonner is the best of the best!!!! I wouldn't go anywhere else..... best sales and service!

  Peggy DeMarco
a year ago
Great service, fast and friendly!

  John Swindell
4 years ago
Good service for a dealership.

  Brandon Zlotek
6 years ago
Great service experience!

  Karen Simmons
4 years ago
Great people to deal with.

  William Eichner
4 years ago
Service department is excellent

  Bonnie Malloy
4 years ago
Knowledgable crew and timely.

  cheryl pollick
3 years ago
Fabulous as always!

  mary tun
3 years ago
Great and helpful!

  Pete Welgus
3 years ago
Always the best.

  Dor Knorr
4 years ago
Great service

  Bill Trowbridge
3 years ago
Excellent Service.....

  Saul B
4 years ago
Extremely disappointing!

  Dave Sikora
4 years ago
Service is poor