KS Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laszlo Veres
2 weeks ago
This place came highly recommended. I went for a deep clean of our SUV. I got it back looking as if it were brand new!! The service from beginning to end was off-the-chart first rate: the price was reasonable, and everyone there gets the highest mark in customer orientation . When done, the owner took quite a bit of time and effort to explain a function of the SUV (oil maintenance) that wasn t even part of the service I went there for. I ll pass along the high recommendations without hesitation!

  Tyler Stark
a month ago
Met the owner and my experience was absolutely fantastic. Put my car up on the lift and fixed my splash guard for free, and also helped me out with some of the title troubles I had been experiencing. Jimmy (owner) took my title docs to a local Tag Place, and fixed the situation for me, and again FREE OF CHARGE. Cannot recommend this shop enough, auto service and great customer service! Ask for Jimmy, he is absolutely great!!

  Rob Yost
a month ago
Very friendly folks. They do great work. The rates are fair and they go above and beyond to make sure your vehicle is safe and you know what's going on with it. Even when you just came in for an oil change. I highly recommend them.

  Lisa Stephen
3 months ago
As an older female it was so refreshing to work with the co-owner Lexi. She explained my inspection in detail and was clearly very knowledgeable. She was accommodating with the appointment time and providedshuttle service if I needed a ride back to my home . As a new resident in the area I felt my car needs were taken care of without ever having that feeling I was being taken advantage of. I am definitely a new customer and I highly recommend KS Automotive!

  Cynthia Ewers
2 months ago
I have been experiencing an issue with a "check engine light" for my emissions, which comes on and off. I finally decided to take it in to have the codes read, and lo and behold, I need a new sensor. I was satisfied with the quick diagnostic and will be returning to have the work completed, in addition to my inspection and transmission service which is due. The new owners are fabulous, and I love being able to connect with women owned businesses (co-owned) and having someone who can explain what's wrong in layman's terms is wonderful. I highly recommend KS Automotive.

  nowornever 618
a month ago
Nic may no longer be there but it's the same friendly, informative service as always! I met the new owners, Jimmy and his wife. They seem like great, knowledgeable people who I feel safe and confident leaving my car in their hands, thanks for a great experience! See you in a few months for the work we talked about!

  Hannah April
a month ago
Update:Lexi reached out to us and made this situation right. Thank you, Lexi. Ugh, it pains me to leave a negative review for KS. I was a loyal customer for 10 years and am deciding to move on due to new ownership.If you look back at reviews from 6+ months ago, just know they were for a different owner. Any that have been responded to recently are for the new owner. Unfortunately, this place just isn t the same.Customer care is disorganized unless the female co-owner is behind the desk. My experience with her was fine. No issues and she was very friendly with me.My issues began when I dropped my husband s car off and Jimmy didn t even say hello to me, just said was beginning to think you weren t going to show up . This was said in front of another customer. I have been dropping our cars off at 9:30 AM for years. I own a business in Kennett and walk to work when one of our cars is in the shop, so I don t drop off at opening unless asked to. We weren t asked to drop off at opening, otherwise I would have. Dropping off at 9:30 wasn t an issue when I spoke to Jimmy s wife a few weeks before for my own car. I stepped back when the first greeting I got that day was disgruntled but I apologized profusely for the misunderstanding and moved on, explaining that this is how we ve always done it and I didn t mean to cause any inconvenience. Jimmy still seemed annoyed and frankly at this point I was annoyed back.These customer service issues continued as we were misquoted by $300 with no other reason than the guy at the shop told me the wrong price . Nic always took responsibility for these things and went above and beyond to stick to his word. Jimmy didn t provide a receipt for the part for transparency, so the excuse of him being misquoted feels icky.We did appreciate Jimmy working on our car past closing time (something we did not ask for or expect), but taking about 60 cents off our bill as a courtesy for misquoting us was insulting.If you had a long-standing relationship with this business before, expect all of that to be out the window along with any important notes about your vehicles. The car we just had in there was rebuilt by and purchased from KS when Nic owned the business, but nothing was left behind or transferred to the new system.Overall, it feels like disorganization is the theme for the new era of KS. Hopefully the new owners figure it out soon.

  Susan Campbell
a week ago
The best family run business. They helped me and I am bouncing back. They are very concerned with every thing they do. I recommend people to go to them for inspectios annd oil changes. Tires and changed rotations and all vehicle work. 5 gold stars.

  Derek Coleman
10 months ago
I ve used KS Automotive for years, I trust my C5 Corvette to them for engine work and a clutch replacement. I also rent from their in shop Hertz location on a monthly basis. They are also specialized in engine repair for performance cars. I can highly recommend them for autoServices: Auto battery replacement, Engine repair, Auto emissions testingServices: Auto battery replacement, Engine repair, Auto emissions testing

  John Hammon
5 months ago
Under new ownership and management. I knew right away when I received an informative text about the condition of my car after 5:00 p.m. never would have got that before. No offense to Nick. I love his service too. But it seems like the same great work for a reasonable price.Services: Auto emissions testing, Vehicle safety inspection, Oil changeServices: Auto emissions testing, Vehicle safety inspection, Oil change

  Robert Passarelli
a month ago
Jimmy and Jesse did an amazing job on my Jeep :) I ve been a customer of KSAutomotive for a long time and I highly recommend their services for your auto!

  Soraya Gutman
4 months ago
Their team is outstanding from the skilled, detailed oriented mechanics to the thoughtful and knowledgeable customer representative. They are hard working and honest; a 5 PLUS in our book and we are grateful to have them to help us with all our car services.

  Matt Foster
3 months ago
I do not recommend this business to anybody in the area. In fact I d provide them with 0 stars if I could.In November of 2023, I called ahead to KS Automotive to inquire about renting a vehicle through Hertz Car Rentals after Hertz verified all would work out with the reservation. I asked simple questions such as "I am trying to rent a 4WD Chevy Suburban via Hertz. Can I confirm that this will be available for pick up on December 26th, 2023?" The attendant was polite but generally seemed uninterested and annoyed with my inquiries. Despite my concerns, I booked the trip with Hertz.Fast forward to December 26th, I took an uber to KS Automotive with my bags at 8:00AM to pick up the vehicle so I could get started on my trip and pick up my family a half hour away so we could drive up to New York to visit family. I arrived and noticed the building looked empty. I assumed I was just early after the holidays and did not give it much thought. I waited a bit longer and looked around. I noticed that there was not a single vehicle in the lot that resembled a Chevy Suburban or a vehicle of equivalent size. I grew concerned so I went over to the front door a second time and noticed they had a sign reading that they would be closed the 25th and 26th (of December 2022, mind you) and to call Hertz with any concerns. I immediately called Hertz and they were of little help because they could not believe the situation either. A construction site manager working on the property adjacent to the shop came over as he saw me stressing. He provided me with the phone number of the shop owner. I called the number of the business on the door and after no answer, called the owner, again no answer. I was completely out of luck. I had to uber back to my family with no rental car and we had to cram the six of ourselves into a single sedan, which is all we had at the time, and drove to upstate new york. KS Automotive caused an incredible amount of stress for me and my family. I understand that everyone deserves to spend the holidays with family and close business doors for a couple of days to relax. I am not a complete scrooge.Luckily Hertz was quick to refund the money we paid for the reservation but my problem lies with KS Automotive. How could a business that deals face to face with customers and represents Hertz fail to look at a calendar and tell me they would be out of office? And on top of that, not even have the rental car we ordered on site? I am in awe of this sort of miscommunication and failure of a business.This comes after my father had taken my mother's car in a few months earlier to determine where a burning oil smell was coming from in her engine bay. After an hour of"work" no problem was found and the vehicle was returned to my father in no better condition. A seemingly routine question for an auto shop, I figured, but I guess I'm incorrect to think that.All in all, this company does not care about their customers in any sense, nor do they seem to know how to run a business properly and efficiently. I would not recommend requesting their services in any realm beyond that to change a tire. But even at that point you may leave with only three wheels if you're not careful.

  Kristie Asimos
5 months ago
KS automotive could not have been more helpful. My dad s car broke down and the prognosis was dismal, however, these quality mechanics saved the day for thousands less than expected! They will provide automotive repairs for us from now on! Highly recommend.Services: General repairs & maintenance, Transmission repairServices: General repairs & maintenance, Transmission repair

  Cory Kotyuk
a month ago
Great service! I was very happy with KS automotive and I would highly recommend using them!

  Scott Bluth
5 months ago
Helped me out in a big way to fix a dealership mistake. Super helpful, honest, and very communicative. they are my new go to automotive service establishment for sureService: Oil changeService: Oil change

  George Jensen
7 months ago
Nick was very patient and helpful. His upbeat demeanor and mechanical accumen made the repair of my, out of the ordinary car, a very good experience. He instilled a level of expertise and trustworthiness that was greatly appreciated! I will be returning to KS Automotive whenever my car repairs are needed.Service: General repairs & maintenanceService: General repairs & maintenance

  Pamela Slaninko
a year ago
Always a great experience at KS Automotive. I was in for an inspection and oil change at a mid afternoon appointment. I know how busy they get but I was having problems with my heater which had been fixed by Nissan just a few weeks prior. Nick's crew took the time out of their busy day to assess what the problem might be and they were right.I ve been coming here for well over 10 years. Very trustworthy and customer service is fantastic!!Services: Vehicle Inspection, Oil change

  Robert Reich
9 months ago
We use KS Automotive all the time. In this case my son s old Honda Accord sustained AC compressor damage from a truck s tire shrapneling in front of him on his drive from Tucson to visit us. KS replaced it quickly and for a very reasonable price. They are always great with timing, quality and cost.Service: Air conditioningService: Air conditioning

  Ms Heng
a year ago
My original mechanic couldn't figure out what was wrong and how to fix my car. He then referred me to KS Auto. Nick was very polite, flexible and efficient. He was able to fix the issue and now I feel relieved. Very happy customer! When your mechanic refers you to another mechanic that should speak volumes.Service: General repairs & maintenanceService: General repairs & maintenance

  Stephen Mitch
a month ago
It was an enjoyable experience working with all persons at the shop. I was very impressed with the follow thru.

  Rick S
a year ago
KS Automotive performed an inspection for my car today. Made an appointment a few days ago and received a friendly reminder of the appointment a day before the service. Service was done quickly and received a text message when they were done. Nick and his crew did a great job and highly recommend them. Great service at a reasonable price.Will definitely come back again for any of my car repair/inspection needs.Service: Vehicle Inspection

  Michael Kobeski
11 months ago
This was my first experience with K&S and it was a good one. Nick was professional and gained my confidence throughout the car repair process. Service was prompt and resolved the issue. I will be a repeat customer.Service: General repairs & maintenanceService: General repairs & maintenance

  Joe B
9 months ago
I had a great experience at KS Automotive. They were upfront about costs and didn t try to sell me on any unnecessary repairs. The car works perfectly. I ll be going back for any future car repairsService: Steering & suspension repairService: Steering & suspension repair

  Peace Love
a year ago
After reading reviews, I took a chance on KS Auto. We have had abysmal experiences with local Toyota dealers and there were numerous issues in need of repair. Nic was up-front with fair pricing, got the job done on time, and we are very happy with the work. As I was about to leave the lot, the mechanic who worked on my car saw me; he was super personable and knew the issues with the car. I was pleasantly surprised to learn they offer a 24K miles or 24 month warranty on their work. I highly recommend KS Automotive.Service: General repairs & maintenance

  Abigail McClure
a year ago
I was looking for a new garage walkable to my house and thought I would give them a try. I needed an inspection and new tires. Not knowing anything about what tires to get, they gave some recommendations and prices- I asked him to pick whatever he thought was best (sorry I forget the guy s name who answered the phone! He is super nice though) I have to say whatever he picked turned out to be the best tires! I love them and I can actually tell a huge difference in my car s performance- my ride is WAY smoother and much more grippy . Overall extremely friendly, fast, honest workers I will definitely be going here again and recommend them to anyone looking for a great local shop.Services: Vehicle Inspection, Auto tire replacement

  Zach Smith
7 months ago
Other shop quoted me 4k to fix my car. KS diagnosed it properly and it was actually only a 160 dollar fix. Definitely take your car here!

  Andrew Stipa
2 months ago
Very friendly staff Make you feel comfortable from the moment you walk in and they explain what s going on from Ethel start

  Vanessa Vanderslice
11 months ago
The owner was very kind and personable while waiting for my cars oil change. I will definitely be coming back to this place for any car needs I may have. I will be recommending to everyone. Thank you!Service: Oil changeService: Oil change

  Mark Volpe
9 months ago
Always honest. Guys in the shop are friendly and happy to talk to answer any questions. They seem passionate about what they do. I have never had an issue with service and prices are always fair.