Laurel Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth Smith
a month ago
I took a 2022 Nissan Rogue for test drive and loved it. Katie compared prices with a 2023 Nissan Rogue, I was better off buying new.They didn't have the color I wanted, but they did find me one from somewhere else within a couple days.I give them an overall 10 for going above and beyond being helpful, so polite towards their customers. After getting the 2023, every button and all information was explained very well about the car.The financial department was very polite and helpful also. I would highly recommend Laurel Nissan to others. Thank you so much for everything, I am loving my new car!

  Mary Ann Ackman
a month ago
I had an oil change scheduled. While there, they noticed it was weeks away from inspection time. I appreciated the heads up and had it done. Everyone is very nice and good at their job.Also, Laurel Auto Group is celebrating their 40th year in business! Congratulations !!

  John Kub
a month ago
I bought a few new vehicles from the Laurel Auto Group, over the years. Always had an excellent experience. Sales rep and finance person were excellent. Your whole staff was great and seemed happy to be working there

  Shanna Moore
2 months ago
My husband and I bought a Nissan Rogue from Katie. She was as absolutely fantastic through the entire process. She answered all of our questions and made it so simple and seamless. We never felt pressured to buy, and she truly made us feel like we had a choice in our purchase. I would buy 100 cars from her!

  Kevin Brown
2 months ago
When I went into the dealer I was paired with salesman Scott. I had already had a pre-approval with my bank, which is Capital One. I also knew that I was upside down on my trade, but had money to put down. I was initially told no one would help me with how much upside down I was. Capital One Auto Navigator site is pretty accurate and spot on. So I knew where I d be looking at. Again I was told they don t think Capital One will work with my numbers.They asked me if I wanted them to run the credit and see or not because they didn t want to take a hit on my credit. I sat and thought about it, because I was already feeling defeated by them saying no one will work with me without a lot more money down. Not to mention I was offered a low price for my trade. I told them to run the credit and let s see. Needless to say they went above and beyond making sure I got the car I wanted. Salesman Scott is a very nice guy and will do what he can to help you. I recommend them if you re in the market for a new/used car.

  Sondre Harteis
a week ago
My vehicle was in the shop to have the heating system repaired. It was done so in a timely manner. The service department personnel were very pleasant and helpful.

  Anthony Camina
5 months ago
Car wash is a nice touch. Great service. Facility is clean with great amenities if you decide to wait. Ambassador pups are well behaved and charming. Overall every time I come for an oil change or repair I leave satisfied. Thanks to the staff for maintaining a consistent high level of professionalism and empathy. Bravo Zulu.

  Lori Z
2 months ago
Laurel Nissan was a real joy to lease a car from. Katie the sales girl and Beth the finance girl were on top of everything. The manager was great support as well. After being disappointed in customer service elsewhere I opted to drive over an hour to get my new Rogue! I love my new car and especially loved Emma. LOL

  ruthie kest
3 weeks ago
Called up to fix my flat tire and they ask me to come in at once right away and they fixef it with a very reasonable price. They are honest on whats wrong with it. I can say they are there to help you and not to ripped you off.

  Colleen Keith
3 months ago
Overall was a GREAT experience buying a new vehicle. Staff were awesome and they made us feel appreciated! Definitely would recommend Laural Nissan for your next vehicle needs!

  Tracey Miller
2 months ago
The entire buying process was very quick and easy. Everyone was nice and friendly.The service department clerk was very friendly and nice. The Oil change was quick and my appointment was on time.Had my second oil change this weekend. Barb is always the friendliest and answers all questions.The service department was amazing as usual. Barb is always so nice and helpful.

  Michael Atkinson
6 months ago
I really can't express how wonderful this dealership was to my family when we experienced an issue with our Nissan Rogue as we were driving halfway across the country for a family emergency. They were communicative, empathetic, flexible, understanding, and truly kind. They got us back on the road quickly and were very fairly priced for the services they provided. I honestly wish Laurel Nissan was my local dealership! Thank you guys.

  RoAnna C
a month ago
this was my 1st time having things done to my nissan versa note. barb was patient and very helpful. pricing was fair. and it was done pretty fast! great experience overall. will return for sure!

  Jami Janidlo
5 days ago
My experience with Laurel Nissan was outstanding. Everyone was very informative and helpful in my vehicle purchase process.

  Barbara Mock
2 weeks ago
I couldn't ask for a better experience, my salesman is excellent in every way, if you want a honest and patient salesman he is the best. I love my Rogue!!!! Thanks Bob!!!!

  Robert S
3 months ago
I had my vehicle in for service, and the service part was fine. My concern is, when I got my vehicle back, one of my window visors were broke. It was fine when I brought it in. They try to hide it by using the window to prop it up. This shows me the type of people they are.

  Julie Williams
4 months ago
Buying a car from Laurel Nissan was a great experience. Friendly and personable sales person who took the time to show me the cool features on my new Rogue. I LOVE my new car and we are so very happy that we choose Laurel Nissan.

  Amanda Harbaugh
a month ago
Barb is the best! She helped schedule me in quickly, set me up with a loaner car when it was discovered my car needed to stay longer than expected, and kept me up to date on my cars progress.

  pabob kristoff
2 months ago
Laurel Nissan did a very good job of repairing my Pathfinder and it works great. I just would have liked being updated a little more, like notified when the part arrived and an approximate time for the repair completion.

  Brian Bracken
5 months ago
Salesman was very personable and did a good job overall. I would have liked if he would have taken the time to get in the vehicle and show us what each button and feature was instead of just going over it with us on an iPad. Also felt they could have worked with us a little more on the overall price of the vehicle and/or the trade. Overall we are very happy with the 2023 Nissan Rogue we purchased. We absolutely loved Emma!

  Noel Acosta
3 days ago
Great people & staff they take care of your car. When you don't know what too choose then just choose Nissan for your service.

  Greg B
4 months ago
Service on my 2016 Titan The service department is trying to diagnose and fix a intermittent issue with Titan deisel emissions system and I appreciate that they tried to fix issue by not just swapping parts. I seems they are actually working the issue. 2 other dealers swapped a "sensor" and the problem reoccurred. Glad to find technicians not part swappers.

  Nancy Petrusic
a day ago
Very nice customer service in the service department do wish laurel accepted the nissan points program from Cochran nissan where I bought the car when I lived in Pittsburgh

  Melissa Pritts
3 months ago
I am very happy with the deal they gave me on a new vehicle. Also very pleased with how well I was treated. Highly recommend this dealership.

  Beth Shreffler
2 months ago
Called with a concern and it was addressed immediately. Scheduled maintenance service after speaking to them. Service was quick and professional, customer service was excellent and personable. Very little wait time.

  Greg Orris
4 months ago
Very satisfied with service received. Employees informative and personable. Reasonable charge for work done. Will schedule other appointments when needed.

  Curt Piper
6 months ago
Laurel Nissan was great to deal with, make the appointment, fill out the drop off form, and did the work in a very timely manner. Notified it was completed early in the day and no issues from payment to pickup! Thanks!

  Don Rayner
3 weeks ago
The wiring harness was corroded and they don't make them anymore and the technician had to rewire all 100+ wires by hand. I thought it would take several days but it was done by the next day.

  DM Baker
4 months ago
Pleasantly surprised by the superb service from start to finish, the service from Customer Service excels! The visit was to manage a recall on my vehicle which was done with efficiency and timeliness to resolve the problem. Very happy with the outcome and the work of NISSAN mechanics, they prove themselves repeatedly, thank you for great staff who uphold quality, much appreciated.Nov 2023 - Once again, excellent service for scheduled maintenance which was done so efficiently, kudos for the staff and their on point service schedule, had everything checked over and the usual winter services all done under one hour! Appreciate Customer Sevice for their attention to details and awareness of quality service. Great job!!!

  Paul Kazmierczyk
2 months ago
I am actually delighted with this dealership. Years ago I was disappointed because of the way they did things and ran their business. I don't know what has happened since then but they have really upgraded and made a positive attempt to take care of customers. I was delighted with my visit and the outcome and would recommend anyone to go there. My second visit was also exceptional. Very comfortable. The staff was very courteous and helpful.