Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nicole Serball
a year ago
Called for a tire and they were the only ones to have it in stock. Unfortunately the tire went flat after being changed but they went ABOVE AND BEYOND to go to my boyfriends job and change the second bad tire to a new one after hours. We are so grateful. Thank you so much well come for business in the future.Service: Tire changeService: Tire change
Chell Son
2 years ago
I highly recommend this shop. Got my car towed there on Monday right before they closed. They called me the next day around 8:30 AM and told me what a wrong and how much to fix. My car was ready soon after. I picked it up 1st thing Wednesday morning. Quality work and VERY REASONABLE price. 10 stars.
Bill Shroyer
4 years ago
We had a relatively simple problem (broken shifter cable). We were stranded at their garage and it ended up that they couldn't fix it that day due to parts not being available, and they made sure we got home. They quoted us a price on day 1, and the price didn't go up at all by the time it was done. They were all very friendly to us in spite of how insanely busy they clearly were. The price wasn't unreasonable at all. I wouldn't hesitate to return here or recommend them to others. They even gave us a rose when we picked up the car.Update - 7/9/2019 - The above incident was several months ago. Another incident, the car shut off in the middle of traffic. Just dead, like a rock. We had it towed to Krouse's. Sometimes in almost any kind of transaction, issues arise, and I had a disagreement with Mr. Krouse about something. Without getting into details, I will just say that he really, REALLY went out of his way to make it right. I was genuinely shocked. Issues come up once in awhile, it just happens - but the resolution matters more. Ultimately, we are extremely satisfied with Mr. Krouse's handling of this matter. The five stars stands.
Patricia Carbone
4 years ago
I've always have had a good experience taking my car to Krouse's Towing & Tire. When I was in the market for new tires, I got the best deal for what I wanted through them. Whenever my car has had mechanical problems, I've always been told up front what the problem was and the cost to do the work. Most of the time, I could take my car there and have it back the same day. When It was necessary to leave my car, they always provided a way back home for me and then came and picked me up to get it back. I don't feel like I was ever overcharged for a part or the service. I've always have been treated with respect and understanding when I was feeling frantic about my car breaking down.
Elizabeth Howatineck
5 years ago
I was into your shop probably about a month or so ago, I read reviews online and decided to try this place out based on the reviews. I went in for a simple tire change what I didn't expect was the way I was treated and to be there for about 3 hours for only 2 tires. When they finally got my tires off and the new ones on the rims the man came to me and told me there was a "bubble in the tire" and tried to sell me used ones. I decided to leave the shop then because I knew something was fishy, I knew those tires were fine. Little did I know when I told them I was leaving the lady at the desk got snippy with me and threw her hands up. When I got home I checked the new tires out that they out back into my trunk. They were shredded, the beads were broke, and there is wire poking out of them. mind you I checked the tires out before I even put them in my car and went to this place and they were great nothing wrong with them. How does one mess up a tire that badly? This place is horrible, not to mention all the foul language that they use in the waiting room. I'm so disappointed.
Lacy D'Alimonte
6 years ago
I have always taken my vehicle to Bruce. All of the employees are friendly and knowledgeable. I have never had an issue with anything they have touched. I recommend them to my family and friends and they really respect their customers. They are trustworthy!
Reg Kent
4 years ago
Although the service seems to have been fine, waiting 90+ minutes while someone went to get an inspection sticker from another location was torally unacceptale. I won't be back for that reason. Customer care didn't seem to be of any concern. I felt like a fool sitting there & waiting for something that should have already been at your location before I arrived. Reg Kent
Quincy Keiser
4 years ago
Took car there for a front hub replacement and it took 6months to get them to look at it. In that time frame inspection ran out so I told them to do inspection to. Never inspected it and kept giving excuse after another. Now it's under new ownership and they said that I abandoned my car and sent it to auction. So I have to file report with police and insurance and put it as stolen.
patti silevinaci
6 years ago
Like many others, I count on my vehicle in many ways and when something comes up, my first instinct is panic. I have a great peace of mind knowing that when a problem comes up with my vehicle, which is an older one and is prone to things going wrong on it, I can make a call to Krouse's, explain the problem and that they can get me in to have a look at it without a lengthy delay. They are thorough, courteous and efficient and I'm not being charged an arm and a leg for the repairs.
R D3
5 years ago
If I could give them zero stars I would. It's been almost a month since my fiance brought her car there to be inspected. I changed front brakes and rotors, but now you have every excuse in the book for 3 weeks that "Your guy isn't in, he's been sick this week, and now he's gone and you hired somebody else going through training"? Sounds like somebodies upset that she didn't pay over $400 to do front brakes and rotors
Joanne - Frank Jurestovsky
6 years ago
I had my car towed to Krouse s the first of February. They put a part in my car.A couple days later the different lights came on in my dashboard. I took the car back to them with the same problem as before. They said I had a blown fuse and changed it.A couple days later it did it again, I took it to another garage and they said it was the same part that Krouse originally replaced. The other garage fixed the problem (I haven t had the problem again). I the defeated part back to Krouse to get my money back for it. They said they would have to contact the company they got it from. It is now 2 months later and has got no satisfaction about this issue.They keep saying we forgot about it.I was told I should have returned to them to get it fixed and they put a fuse in. I feel it doesn t matter where I got it fixed after trying there first.We have to go to Pittsburgh a lot to the doctors. What if it broke down in Pittsburgh. Get it towed to Johnstown.That s no way to run your business.
Randy Schellhammer
6 years ago
The last service I had done was a front end alignment. The technician worked hard to get the truck in alignment and didn't finish until it was perfect. I say great job and will continue to get my business.
Deborah Carbone
5 years ago
I have been a customer of Bruce's for many years. I have a job that requires alot of driving. I have a 2010 dodge caravan sxt. Purchased with very low milage, I am at 248987 miles original transmission and engine. Krouse's towing and tire understands the importance of a good reliable vehical and keeps my van well manitaced. I have alot of passengers and their safety is part of my job. I will continue to use them as my garage of choice, not because of reviews because when I have have to drive 1050 miles on 2 days I am safe. (Excatly 550 from here to Hammond Indian and 550 back) the feeling of safety can not be beat..
TheMikelcassara
5 years ago
I took my classic mustang here and it ran worst when it left that shop. Same goes for my truck as well. They charge an arm and a leg for parts. Oh yeah, I purchased almost a 200 dollar battery that quit working not even 1500 miles of driving. I ve spen over 1,000 dollars in this place for bad work..
Frank czinka
7 months ago
Truck showed up broken and ended up bot being able to tow my vehicle
Aly Bender
4 years ago
I bring my car here to get everything done, from Tires to oil changes and I even have called Bruce to come pull me out of the snow when I got stuck. They are absolutely wonderful and I wouldn t imagine going anywhere else!
Lenorah Gooden
6 years ago
THIS PLACE IS AWESOME THE STAFF IS VERY POLITE AND WELL MANNERED MEGAN HAS BEEN THERE EVERY TIME MY CARS NEED SERVICING AND HAS HELPED ME WITH IT ALL I WOULD RECOMMEND ALL MY FRIENDS AND FAMILY GO THERE AND THE ATMOSPHERE MAKES YOU FEEL LIKE FAMILY GREAT PEOPLE!!!!!!!
Janet Sue
5 years ago
Krouse's servicemen are very professional!! Reasonable pricing and great diagnostics! The owner gives roses and that is soo classy!
Ron Jezeskie
5 years ago
Bruce and Krouse's towing and tire are awesome. Will help you any way possible. Friendly and honest. Will go there anytime
Zachary Harshaw
6 years ago
Requested unlocking of car door after locking keys in the car. Was told 45 minutes to an hour long wait. Finally showed up 4 hours later after repeat calls to the office.
Richard Miller
2 years ago
Worked their he gets cheap parts and then charges a arm and leg for them then if something breaks when being fixed he charges for that to do not take ur car their
Nancy Tavalsky
4 years ago
Love the service that we always get when we bring in our vehicles. Would recommend their service to anyone
Ronald Plis
6 years ago
Always excellent and quick service. Bruce and Megan aim to please the customer. Been going there for over 20 years
Daniel Ayres
5 years ago
Megan at the desk is very friendly. The prices for service are fair, and they make sure that the customer is satisfied.
Andrew Rose
4 years ago
Review update fall 2019 - No longer going there. Too many return trips to get things fixed a second time.
paul mayket
5 years ago
had rotors replaced 3 months ago, went to have inspection done on wed 17 March and guess what I needed new Rotors AGAIN, thanks for ripping me off again, never coming back!!!!!!
William Gooden
5 years ago
As usual they came through for me at the last minute they had my car fixed in 20 mins. Thank You
J F
2 weeks ago
Quick
Mary Hartfiel
5 years ago
This garage gives top notch service Everytime I go there! The price is reasonable also!
The Gitago
4 years ago
Good, quick n dependable shop in town. The receptionist/Secretary was very kind