Colonial Motor Mart

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jesse Lennox
2 months ago
In July of 2023 my truck went to colonial to get damage to the right side repaired. A week later I went to pick it up and the body work was good. No complaint there. 2 aftermarket wheels that were over 500.00 each were suppose to be refinished as well. They did not repair the wheel, only touched the paint up on them. Still can see the scratches, one was still bent and couldn t be balanced correctly and there s paint marks on the tires so they were not even dismounted from the wheel. I got my keys and went out to a dead battery and inside was completely covered in dust. I went back in they said sorry, during repairs the doors are left open and it must have died from that. No problem, they jumped started it for me and said let it run a little and it will charge. I let it run for an hour. Went in to eat, came out and the battery is dead. I called them they said bring us a receipt and we will reimburse you for the battery and a detail on interior. I went down and got the run around of why it wasnt their fault.A few months later I get court papers in the mail that the insurance paid them but I still owed them money . I went down and paid them over $2,000.00 and now another month has passed and they just sent me a reimbursement check for over payment. Terrrible experience, and would highly not recommend.

  Ilya Potsuray
6 days ago
This place is a clown show! Staff is flat out rude. We had an agreement on a price for a car. Repeatedly the price to Mike multiple times he said great. Wouldn t take a deposit because we were not financing with them (rate too high). DROVE 4 HOURS! Came in with the funds and the price of the car magically went up. These guys do business in bad faith. We tried to reason with them and at the end of it all they said car is no longer for sale to us. Told them we d leave a negative reviews and he said I don t care. If I could give 0 stars I would.

  D Bottegal
4 weeks ago
So where do start? They are terrible! Purchased a 2016 Yukon Denali in May 2023. Vehicle had 90k on odometer. I was told that it went through there service department and that it was eligible for their warrant as long as I kept up with the scheduled maintenance/oil changes etc. I also purchased an extended warranty from them. So after buying the vehicle I noticed it was running rough. This was probably within the first 2k miles. When I had it in for service the service manager told me it was probably spark plugs? He also said the it looks like like the original plugs were still in the vehicle? When I asked him about why they wouldn t be changed before selling me the vehicle he shrugged his shoulders. So I purchased the plugs.. etc to keep the warranty . After another month I noticed some rust color on the passenger side running board. Took it to a local body shop and they put it on a rack to check it out. I was informed that both rear outer rockers were rusted through and would need to be replaced. The cost would be around $3k! I called my salesperson (Chris Frank) and he informed me that they were not interested in helping me out. I was just asking for the body panels needed to fix it at their cost. I was willing to cover the labor/paint etc but was brushed off and basically said good luck. Also, the body shop that looked at the vehicle said that it appeared that someone did some quick patchwork and paint to cover up the body rust issue. Chris Frank and the GM are total idiots and should never be trusted. They tookmy money and then said good luck. I traded the vehicle in recently and am very happy to have it gone. This could have gone so much better and should have. They lied/deceived my wife and I from the get go. I feel stupid for letting themdo that. I am writing this review to hopefully save someone else from making the same mistake. I am in the process of getting a pro rated refund on my $3k warranty since we trade the vehicle. That has been a process also. Emailed required documents to finance manger on Thursday 3/14 She was off on Friday 3/15 called on 3/16 and spoke with her. She verified that she received required documents and would immediately emailMe a document that I needed to sign along with my refund amount. That was at 10:00 this morning(3/16). As of now 7:30 pm I have not received a return email for that process. A follow up email was sent to finance manager this evening. So please do not do business with this rip off dealership. I m sure I ll get a canned from the owner about how sorry they are about my experience etc. I ve purchased many vehicles at different dealers and this is by far the absolute worst experience I ve ever had. Plus it cost me thousands of dollars.

  Stassybossy
6 days ago
My recent experience with Colonial Motor Mart was beyond disappointing. After driving for over 15 hours, my expectations were high, only to be met with deceit and subpar customer service.Initially, we were quoted one price for the service we needed, but upon arrival, the staff conveniently claimed another. It was evident that they had misled us, leaving us feeling frustrated and misled. This deceptive tactic reflects poorly on the integrity of Colonial Motor Mart.Furthermore, the lack of professionalism and empathy from the customer service team was appalling. Instead of addressing our concerns, they dismissed them with indifference, showing a blatant disregard for customer satisfaction.As someone who values honesty and quality service, I cannot in good conscience recommend Colonial Motor Mart to anyone. It's disheartening to see a business prioritize profit over integrity and customer experience. Save yourself the trouble and seek service elsewhere.

  pavel kulik
6 days ago
The place is a scam.We agreed on a price of a car and went through the hassle of securing a loan and getting insurance. Drove 4 hours one way to pick up the car just to find out that the price was changed.The sales guy claimed that we misheard him when we specifically confirmed the price multiple times.Wasted a whole day for nothing.I would advise people to stay away from this dealer because they do not operate in good faith.

  Connie Sparks
7 months ago
Nick Carey communicates very well, and has a good sales pitch, knew exactly what I needed when I mentioned my budget. Worked with me thoroughly. Very nice, very helpful! I'm happy with my sale and my new car! I highly recommend him!

  Kristin Snyder
9 months ago
We saw a car on Carfax website and called Colonial Motor Mart to set up an appointment to see the car. From the first phone call to the purchasing of our vehicle, we were met with excellent customer service. When we got there, they had the car ready for us to test drive, and our sales consultant, Jody Cary, was fantastic. There was no pressure sales before and throughout the process. When we decided to purchase the vehicle, they worked with us while we got financing, and the closing sales process was so easy. Plus the warranty is fantastic. We recommend Colonial Motor Mart and Jody Cary to anyone looking to buy a car and have a great car buying experience.

  Camila Valencia
2 weeks ago
My experience was great! Nick was very helpful, nice and kind. Everyone at Colonial Motors make you feel very welcome. Thank you for your great service.

  Mary Slagel
4 months ago
I just bought a Mitsubishi Mirage. It's one week old and yes I love it. so here's the thing, i took my review online and apparently scored my experience poorly. So far from the truth Jim from Colonial was wonderful in showing me cars that I wanted to see. No shoving this car down your throat thing like the other places I went to in town! I received a great deal on My Brand new 2024. Would recommend Colonial Motors and have to friends. Thank you a very happy customer. Just wish I took my survey correctly.

  Jeff Stokes
2 months ago
Shopping at Colonial Motors has been nothing but a great experience for me. Alec my salesman goes above and beyond to get the best deal for you. He takes care of his clients 100% He's an asset to the company! I've bought 2 vehicles from Colonial Motor Mart and highly recommend them for your next vehicle purchase.

  Riley McLaughlin
2 months ago
Everyone I spoke with was very helpful! This was my first time buying a car and I was very comfortable throughout the whole process. Jim was the salesman I worked with. He was very kind, helpful and knowledgeable! I would definitely recommend buying from here.

  Jake V
5 months ago
These guys are great, they are not there to try to jerk you around. Straight forward and transparent. As somebody who also sells cars for a living, I would definitely recommend them. They happened to have the car I ve been looking for and for a good price. I had a very positive experience with Jody.

  Matt Hockman
2 weeks ago
The entire process from initial communication to execution in a compressed time frame was the best car buying experience we have ever had. Alan and Nick were excellent!

  Alicia Zack
4 months ago
I dealt with Jim Ferguson and he is wonderful. Mr. Ferguson was very professional and did his best to help me out. I very much appreciate everything he did. The staff were friendly and professional. Would recommend to any future car buyer.

  Heather G
3 months ago
I cannot say enough wonderful things about Tom and the rest of the service team. They re fantastic and go above and beyond to take care of your vehicle. It s nearly impossible to find service like this anywhere and I will definitely return!

  Sergey Nichiporuk
6 days ago
The worst dealer in the USA, liars, we agreed on one price, when we drove 250 miles to pick up the car, we were told that the price was different, when we started arguing over the price they spoke rudely and vilely, in the end they simply said that the car was not for saleI don't recommend messing with these people.

  John Angerer
4 months ago
I was approximately 3 hours away and the deal went smoothly. Very good price for trade in and the vehicle I was interested in was everything I envisioned. Jody was great!

  Michael Shomo
6 months ago
They were up front about everything told me what I was getting with my purchase they dealt with me on my trade in I am happy with my new used vehicle would recommend them for your next vehicle purchase

  Susan Pollock
6 months ago
Jody and the entire team at Colonial are top notch! Mike worked with us until we were completely satisfied with price and options.To our relief, there was no pressure! My husband and I highly recommend Colonial Motor Mart if you are looking for a vehicle!Many thanks to Jody, Mike and Janet!

  Debra Gardner
4 months ago
Purchased a truck from them the day we took it for the test drive two of the four tires needed air . Bought the truck had it for one week those same two tires are leaking air told me they could look at them for a cost of 160 . Really they know when I bought it that there was a problem . Wish they would have stood behind their vehicles. Never will I buy another vehicle from them

  Dagmar Kessler
a year ago
Very pleasant experience at Colonial. Chris Frank is professional, fast and very knowledgeable. We are very excited about our brand new Cadillac CT 4.Definitely going to be a repeat customer. Thanks Chris!

  Cory Nicklow
2 months ago
It was excellent my sales associate Jade worked with me the entire step of the way to make sure I was informed of everything going on with my deal couldn t be happier

  Leah Lynch
3 weeks ago
Because you really don't care customers all you are worried about MONEY!!! It's sad when they see a woman coming in just to look and then pushing them to try to buy a car!! Which I was looking for a suv!!! I will never come back or any of family or friends!!!! Money isn't everything safety is more important!!!

  Shantel Runai
11 months ago
My experiences at colonial motor mart has been the best car buying experiences in my life thus far. The service is exceptionally amazing and top of the line, everyone is extremely nice and accommodating. Johnny the manager is amazing and Chris my salesman is the best. I love them they are very trustworthy and honest and great at guiding you in the right direction. I highly recommend Colonial for all of your car buying and servicing needs. They are truly the best at what they do. God has truly blessed me with these people. Do not hesitate to check them out and make sure that you ask for Chris and if he is not available you are in amazing hands with everyone who is there. Everyone in Colonial is very knowledgeable and warm and accommodating and will guide you the right way through your car buying process. Make sure to stop in the office to meet Johnny he is so amazing. The entire staff is a dream team.

  Brandon Krug
6 months ago
Jody is amazing! I gave her a list of things I wanted and she found me something that had every single one of them! Couldn t recommend her or Colonial more than enough! 5 star all the way!

  Courtney Colcomber Arbster Howard Arbster Jr
9 months ago
We went to "look" at a car. Alec was great! He showed us the vehicle we were interested and took us out in it. He knew the history and when he didn't he immediately found out! We wanted to buy it but had to wait. They worked with us and we're ecstatic they we left with it. It's been over a week and LOVE our new to us Honda Pilot!! Thanks Alec and Colonial Motor!!!

  Troll Statue
3 weeks ago
Good deal and lifetime powertrain warranty included.

  Kimi M
11 months ago
Wonderful service. Colonial Motor helped me drive a new car home after another dealership gave me a hard time and were not helpful. I explained my situation and colonial made me feel welcome and helped me with everything I needed. When I was leaving almost every colonial motor worker congratulated me and made me feel even more excited about my new ride. I will definitely refer to them and possibly go again if I have any other car needs.

  Christian Howle
10 months ago
Going to Colonial was the best decision I made when looking for a new car. Jody in particular, was amazing. She was so informative and patient. She guided me the whole way through and even got additional information if she wasn't sure of something. I was very pleased with my experience and absolutely love my new 2023 Mazda CX-30. Thank you Jody and Colonial Motor Mart!

  Debbie Hoffman
8 months ago
I had a very good experience buying a car recently. Jody was awesome she made me feel so comfortable and was very knowledgeable helping me select the one I wanted. Tim and Janet were so helpful and kind also. Great customer service!!!