Joseph T. Berrena Mechanicals, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Barlet
3 months ago
Bill serviced our minisplits for us. We had lines that were cut and needed to be insulated as well as brazed back together. All of which were done perfectly. He even noticed that the system was still not working properly and went out of his way to diagnose the issue and found faulty/burnt wiring. He fixed those for us as well and got our system working as good as new! If you ever need you re minisplits serviced I cannot recommend him enough! Amazing job bill! Thank you so much!!

  Michael Waldhier
4 years ago
Avoid. Their technicians do great work, but the company lacks professionalism or integrity. We were given a price for a water heater installation but later received an invoice three times higher than what was quoted. Initial conversations to fix the problem seemed positive - if they had admitted the error then I would have been happy to work out a compromise, but instead they ignored us and sent multiple unchanged invoices, now with late fees. Ultimately we rewarded their tactics by paying the invoice rather than get sent to collections. Bottom line: if you do work with this company, get everything in writing, and even then be prepared for the bait-and-switch.

  Seth Tassos
3 years ago
Easily the best experience I've had. Very professional, polite, on time, overall just made my residential repair experience incredibly easy. If I owned a business there would be no question on who I'm calling for all my needs. World class company from wonderful woman I spoke to on the phone all the way through to the technician and billing. Highly recommend!

  Denise Bilger
3 years ago
I have used this company multiple times. I needed a service call on my furnace when it wouldn't provide heat.the technician arrived and worked on my unit in very thorough manner, he replaced the part that was needed and explained the repair process to my husband. We were billed for his travel time and time at our residence. I was told by the polite office staff that they do charge for travel and the company rates. Was billed appropriately. Subsequently my husband and I decided to have our heating/cooling sources cleaned and maintained the following season. I called to set up said service the friendly,polite woman at the office explained the prodical for my request and I set up the appointment. This time a different technician arrived and cleaned our unit replaced filters and blew out the outside unit witha garden hose and chemicals on the coils and removed debris.he explained to my husband what he was doing and the entire process.any time we used this company the staff have rectified our repair and have always provided excellent professionalism and billing was also within reason.i highly recommend them for any hvac needs.

  maggie w
5 years ago
I brought my onboard RV generator to Berrena three times. For the initial repair, they charged me for more hours than they spent. When I brought it back, not working, the tech said he did the same thing as last time, and not surprisingly it still didn t work. The third time they offered to fix it for another $300 in parts and only another hour of labor. I requested, and received, a refund for all but an oil change and spark plug hat I had them do while the genny was out. They charged me $250.Another repair service found numerous issues with the "repair," including low (and possibly old) oil. My generator has worked perfectly since they fixed it. I asked Berrena for a refund of the "$250 oil change" and was refused. The service manager told me he had watched the tech do it, said it was 2 quarts of oil, which my generator does not hold. Their own invoice only listed one, so this was patently false. The hours and aggravation, as well as the $250 I am now addressing with the Better Business Bureau, add up to probably the worst customer service experience I have ever had.I don t like writing bad reviews, but I don t want anyone else to go through this. Beware.

  Dee Saylor
3 years ago
HVAC stopped working at our cabin. My husband called Berrena because they were LOCAL in Huntington. Technician arrived, nice enough guy. Opened our unit and found a dead mouse had shorted out our capacitor. Removed mouse...asked my husband to turn on unit. Did a voltage check. Talked for about 20 minutes and said he lives in Cassville, about 15 minutes from our cabin and was heading home. Total visit, including chat was 30 minutes. Received bill for TWO HOURS. Called office and explanation was that tech s previous appointment was in CENTRE COUNTY. So they charged us for travel from Centre County, when Berrena s office is in downtown Huntington. WHAT??? My husband called to question bill and billing said that s their policy, to charge next customer drive time from where tech was last. Husband asked to speak with owner, and was put thru to Matt Berrena. He said I ll see you in court and hung up on my husband. Husband called several times to ask that 1 hour be removed from bill, then he would pay. Each time he was met with rudeness and unprofessional responses by Matt Berrena. THIS COMPANY RIPS OFF ITS CUSTOMERS AND CHARGES OUTRAGEOUS EXTRA FEES. Beware...you could be next! NEVER, EVER call Joseph Berrena Mechanical for service!!! Subsequent to this experience, we had another issue and called Allied Mechanical, also located in Huntington. Tech showed up, spent 50 minutes. We were billed for one hour. VERY happy with Allied! Call them if you need service!

  Josh Carroll
3 years ago
Been using the pros from Joes for years now. They have always been very professional and cater to any kitchen issues you have. And they even fixed the central air here during these dog days of summer. The technician was also in uniform, which if you own a restaurant, you know how important that is. He shared they cover a good bit of the state and after all these years, I can see why.

  Nancy Foster
3 years ago
I must say when I had this company out last week to work on my central air they were very professional showed up in record time and got the job done within my budget. I would recommend them to any of my family and friends. They cleaned up their mess and told me if I had any more problems to call back immediately. They will be my one and only go to company for now on!!

  Taylor Walters
8 months ago
They have been doing my work for years. Great workers and the office is very friendly and flexible!

  Luke Sipes
2 years ago
I had them doing maintenance for my Generac but never again.The work they did was fine,my issue was they were charging me for travel to my residence$100 hour I might add and not to mention your never notified of this.So they came out had to replace a battery terminal$7 part, and took the technician 25 mins.I was charged a hour of Labor $100,then another hour labor for them to drive here Alexandria to Sinking Valley (20 mins each way),then charged $30 service charge.Never have I had a business charge me a service fee and a hourly rate to drive to my residence to complete work.Bad Shady business practice.I contacted told them no way am I paying for you to drive to my residence especially after being charged a service charge for coming out here.There response was a letter and a $250 bill, thanking customers(fools) like me lol.I sent them $150 and if the want the rest they can take me to court and have there Shadyness exposed.Do Yourself a favor Call SomeOne Else!!!

  Shannon Joy Telenko
2 years ago
They charged us extra for hours and didn t fix anything.

  Cynthia Diehl
3 years ago
Great job thanks you so much!!Service: Air conditioningService: Air conditioning