Credible Pool & Spa

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ThunderRoads Mag
7 months ago
Discovering the professionals at Credible Pool & Spa is the best thing that s happened to our summers! Spectacular service, incredibly responsive, and our water has never looked better! They take the time to explain any needed chemicals and dosages and they follow up to make sure everything works. We had a heater kick the bucket after 10 years, right before a big party. They came to the rescue with the perfect new heater and installed it within 48 hours. We can t thank them enough for giving us such peace of mind. We have a pool and spa company we can trust and who made us happy we have a pool again!!Services: Swimming pool salt system repair, Swimming pool heater repair, General repairs & maintenance, Swimming pool water analysis

  Leigh Dooley
7 months ago
We can not be more impressed with our dealings with Credible Pools!We have an in the ground pool that got some horrible funk - solid green water - that was resistant to huge amounts of shock and other chemicals. Three pool companiestold us the only fix was to drain 1/3 of water after summer (to avoid ruining the liner during hot days).Fortunately, someone suggested we give Credible Pools a call. After taking our water sample to Jason- the pool water guru- we were using the pool within the week!!!His knowledge and competency are unbelievable. And he explains everything very thoroughly- instructions were amazingly specific- no guessing games!!HIGHLY recommend Credible Pools!!Service: Swimming pool water feature maintenance

  Rick puza
4 months ago
Disgusting. Bought new hot tub because the couldn't fix the other one. New hot tub leaked 2 weeks later still not fixed. Service guy Todd was great not so much for the owner clay or Jason who runs the shop. He is nothing more than a lier. So therfore good luck if you deal with them. Pretty pathetic. 5 trips to my house discussed and will seek?

  Rebecca Listisen
7 months ago
Thank you Credible Pools for being Incredible! Jason was able to immediately diagnose what was wrong with our pool by a picture. We had the same issues last summer and spent almost $2K on pool chemicals from a different place and ended up closing it green because and replacing the liner at opening this summer because we couldn't afford to keep dumping chemicals in! Jason was able to help us for a fraction of the cost and it was crystal clear in just a few days. He was quick to answer any questions I had and just so friendly! I will recommend Credible Pools to everyone I know that has a pool!!! :)

  Anthony Niyamuddin
6 months ago
Clay, Jason and all of the team over at Credible were absolutely great to work with. Clay gave us a competitive, very detailed quote and worked to finish installation of our fiberglass pool in a timely manner. We also purchased a hot tub from them. Communication was excellent, and they were always available to answer any questions that we had. Excellent to continue our relationship with them for years to come.Services: Fiberglass swimming pool construction, Inground pool installation, Spa & hot tub installation, Swimming pool water analysis

  Kelly George
6 months ago
I can not recommend this local business highly enough!When I walked in, I had been frustrated by continuously cloudy water, frequent testing at a different store, spending hundreds on more chemicals with zero improvement in the cloudiness.Jason quickly diagnosed the issues with my pool, provided a documented treatment plan, and within one week, my water was crystal clear. And I'm happy to report that it has been crystal clear since with MINIMAL maintenance.Not only did he provide his own solutions to our pool, but he and his staff were so courteous. I bought chlorine one day and it hadn't been delivered, so he delivered it later that day. I wasn't sure how to perform a task that he recommended and one of his staff followed me home to teach me.Such HONEST people here and I'm grateful that they are local! I will forever be a customer!

  Marcia Mathias
11 months ago
Thank You Credible Pool for an Excellent pool opening! We have opened & closed our pool ourselves since my husband retired in 2006 . Due to unforeseen health conditions, my husband couldn t do it this year . I phoned Credible Pools & they took that stress away. Bobby & Derek went above & beyond with their promptness, kindness & efficiency. Our pool was dark green due to all that comes with neighboring pine trees , by evening it was teal ! Since opening Jason has chemically restored our water & not with the hundreds $ other pool companies would have charged . We will definitely consider having Credible Pool close our pool ! Thanks again Services: Swimming pool salt system repair, General repairs & maintenance, Swimming pool equipment maintenance

  Tricia Cleaveland
11 months ago
I cannot recommend this company enough! They are not only knowledgeable, skilled, and hard working, but they are honest and have integrity. I highly recommend them and will continue to use them.Qualities like that are very hard to find! They sure have it ALL!Services: Pump repairs & installation, Swimming pool equipment maintenance

  Larry H
a year ago
We recently purchased an awesome PDC hot tub and the entire experience was great. Jason helped us select the tub, reviewed all the options with us and made sure we were happy with all the selections. The delivery and set up of the tub was very smooth. Their team did a great job being very courteous and professional. Jason follow-up up immediately after the installation to make sure everything was as expected. We had a few questions regarding the chemistry and Jason was passionate about chemistry and ready to assist. Awesome experience!Service: Spa & hot tub installation

  Dylan Rulli
8 months ago
I wish to extend my heartfelt gratitude to Valley Pool and Spa for destroying my wallet and making me find this hidden gem that is Credible Pools. Right from the beginning, I was thoroughly impressed and left completely satisfied with their exceptional service. Stepping into their establishment, it became apparent that they were anything but an ordinary pool service; they were a team of genuine experts who took immense pride in their craft.Jason, the pool expert at Credible Pools, left a lasting impression on me with his profound knowledge of pool chemicals and cleaning methods. He passionately explained the importance of maintaining the right chemical balance for optimal water quality and the long-term health of the pool. Not only does he possess extensive knowledge, but he also provides a hand-drawn step-by-step list of instructions to follow once you're back home, ensuring you won't feel lost while applying the chemicals. His level of understanding even extended to the intricacies of how each element works down to the core of an atom. I was astounded by his expertise and professionalism; he wasn't just a typical pool salesman, but rather a scientist behind the counter.What truly sets them apart is their refusal to pressure customers into spending excessive amounts on chemicals. Instead, they patiently elaborated on the reactions of different chemicals and helped me make informed decisions about my pool care without burdening my wallet. Providing me with three items that efficiently resolved the issue and restored my pool's water levels within a day, they did so at an affordable cost of just $40, a remarkable difference compared to other providers that might charge a staggering $200 for a similar solution.Beyond their exceptional service, what truly distinguished Credible Pools were the thoughtful gestures they bestowed upon me. As a token of appreciation, they surprised me with two complimentary beer koozies, making me feel truly valued as a customer. Moreover, their trust and confidence were evident when they allowed me to take home some pool products before making any payment. To my delight, they even extended a family/friend discount when I returned the next day to settle the bill. Their personalized approach to customer service was genuinely heartwarming, always remembering my name and showing genuine interest in my life, including asking about my family. This fostered a warm and welcoming atmosphere that made me feel like more than just a client.Credible Pools is undoubtedly a remarkable find in the pool service industry. Their profound expertise in pool chemicals and cleaning, combined with their dedication to providing cost-effective solutions, makes them a top choice for pool owners. Their genuine care and welcoming attitude create an experience that goes beyond mere service, leaving customers feeling appreciated and valued. Without hesitation, I WHOLEHEARTEDLY RECOMMEND Credible Pools to anyone seeking a pool service that treats them like family and genuinely cares about the well-being of their pool.Services: Cleaning, Swimming pool water analysis

  Maria Mollura
7 months ago
Since Moonlighting Pools closed I needed to find another pool store.Thankfully Credible Pools had opened just several minutes from my house. I have found their service to be prompt, courteous, knowledgeable and educational.I have used CP for free water testing, equipment repair, chemicals, and pool closings and found their prices comparable or even better than other stores.I am happy to have found them.

  NadiaB17
7 months ago
Great crew! Always friendly and helpful! Solved my water balancing issues after several other companies could not. Even answered some of my calls or texts after hours when I had questions - excellent customer service!Services: General repairs & maintenance, Swimming pool equipment maintenance, Swimming pool water analysis, WinterizationServices: General repairs & maintenance, Swimming pool equipment maintenance, Swimming pool water analysis, Winterization

  Sherry Heasley
8 months ago
They should change the name to incredible pools. Everyone is very knowledgeable, and explains what to do to balance your pool or spa. My pool expenses have been less then half of what I would spent at the local pool supplier that I have gone to for years. I recommend them to everyone I know that had a pool. Thank you for the great experience!

  Anne-Marie Bernard
5 months ago
Great service. They have been very helpful, kind and honest with us. They sent someone very quickly and the technician worked very efficiently. We totally recommend this business.

  Angela Burd
11 months ago
We are extremely happy with the service provided by Credible Pool! They are easy to schedule with online, very responsive to communication, timely, and professional. And they DO what they say they will DO! They did not install our pool but I wish they did! I highly recommend calling them for your pool services!Services: Swimming pool filter repair, General repairs, Swimming pool summerization, Winterization, Swimming pool equipment repairServices: Swimming pool filter repair, General repairs, Swimming pool summerization, Winterization, Swimming pool equipment repair

  Brent Bowen
8 months ago
Credible Pools are reliable and knowledgeable. They called, arrived and worked on our Raypak heater. We will use them for all our future pool maintenance and needs.

  Frank Caracciolo
2 years ago
Credible Pools installed our pool at the end of last season. We couldn't be more pleased with the overall product! We have been using it for a couple of months now and we love it! Since this is my first pool, I've had a lot of questions that Clay and Mike have patiently walked me through.... I 100% recommend Credible Pools for installation and maintenance!!Services: General construction, General repairs & maintenance

  Brigid Slack
3 years ago
Credible Pools installed a new filter and a salt system for us early this summer and my pool has never looked so beautiful. We will never use another pool company as long as we own our pool. They are easy to work with, prompt and respectful, they are extremely knowledgeable about the workings of swimming pools and spas and gave us awesome suggestions and recommendations. Installing our pool was our first good decision using Credible Pools for servicing is our second best decision. You won t be disappointed if you choose to use Credible Pools!Services: Swimming pool salt system repair, Pump repairs & installation, Swimming pool light repair, Winterization

  Jamie Petersen
2 years ago
Credible Pools has been taking care of our pool now for a couple seasons. They replaced our liner and filter and added a salt system and our water has honestly never been better. The pool has never been easier to keep up with. They really make it easy and they are very responsive to answering text messages!Services: Cleaning, General repairs & maintenance, Swimming pool water analysisServices: Cleaning, General repairs & maintenance, Swimming pool water analysis

  Traci Lamfrom
2 years ago
A big thanks to Mike and his team for stepping up to help us after our pool installer failed us. No matter what the issue, any time I reach out, I always get a response. Communication has met all expectations. Technicians are knowledgeable and pleasant. I d highly recommend Credible Pools for any pool needs.Services: Electrical repair, Cleaning, General repairs & maintenance, Swimming pool automation and controls repair, Swimming pool cover repair, General repairs, Swimming pool water analysis, Swimming pool light repairServices: Electrical repair, Cleaning, General repairs & maintenance, Swimming pool automation and controls repair, Swimming pool cover repair, General repairs, Swimming pool water analysis, Swimming pool light repair

  Mike Peschong
3 years ago
Credible Pools has prompt & professional service down to a science! After two (very) frustrating summers of dealing with two of the large, regional pool companies, we switched to Credible Pools this spring. And we couldn't be more pleased. Mike and his team provide excellent, unparalleled service. They provide detailed quotes, show up when they say they're going to show up and then follow up to make sure the customer is pleased with the experience. They recently overhauled our entire system, installing a new heater, new filter and new salt cell & panel. Everything is working as promised and our family is thrilled. If you're in the market for a pool or new service provider, I would highly recommend Credible Pools. You won't be disappointed!

  Thomas Johnston
7 months ago
Jason is the best pool water expert I ve ever seen. He s a chemist that understands water and how to treat it. Go see him and you won t be disappointed.

  James Wilson
3 years ago
Pool opening, pool issues, pool questions! You name it, Mike V and Credible Pools will get the job done. An absolute pleasure dealing with this company. Owning a pool and all the maintenance that go along can be frustrating and costly. Do yourself a huge favor and invest into Credible Pools. I personally needed a pool opening and advice on hidden issues On my pump filtration unit. Mike V in a very timely manner got pool going, and solved my pump issues that probably saved us costs in the future. The level of knowledge Mike V possess is amazing but he makes you feel at ease and explains everything in detail. The customer comes first, and mike v demonstrates this daily. Protect your investment and call on Credible Pools! You will be so glad you did!! Jim W

  Enzo Santilli
2 years ago
Called them to investigate leak. Spoke with office staff, explained the type of pool I had, and inquired. Told to register online and choose the diagnostic service for leaks. Did so for an appointment 2 weeks later. They charge your credit card immediately. Then on appointment day, had to call them to find out they couldn't come. Mind you, they tell you if you cancel on them that you lose your money - but they don't have to keep their end of the bargain because "appointment times are tentative and not guaranteed." Finally sends a crew the next day that clearly had no intention of solving the problem. Told me they don't work on gunite pools (even though I had told the staff this is my type of pool), half-heartedly did a dye test on two fittings, then said to call another company to do the leak detection and left after 15 min. Needless to say, waste of time and $150. Really disappointing

  Scott Meszar
10 months ago
The chemicals in my pool were all out of wack.. Three simple steps and everything was back where it was supposed to be. Very knowledgeable, cost efficient, and convenient. Highly recommend this place.Service: General repairs & maintenanceService: General repairs & maintenance

  Jeff baxter
3 years ago
A big thank you to Mike, Clay and the team for the great job they did installing a new pump, filter and pool liner. They did quality work, kept us informed and did what they said they would in a timely manner. Enjoyed working with them and will use them for all of our future pool needs!

  Andrea Billey
3 years ago
Highly recommend Credible Pools! Mike came out, gave us great information, got us back up and running after not opening for 1 year. They didn t over sell anything. He kept things real and gave us what we were looking for! Our pool is up and running! I also appreciate the ability to book online appointments! Makes it so easy!

  Jon Petrush
11 months ago
I have recently become employed with Credible Pools and Spas. In my experience Credible Pools is by far leaps and bounds ahead of its competitors. I am certain that it is the absolute best place for a swimming pool or spa owner.

  Dan Dillman
3 years ago
Credible Pools has been great. Last year was a disaster finding a pool company that didnt try to over sell me on chemicals, poorly closed my pool and pipes burst, etc. These guys are mobile so they come out assess and resolve on the spot. Also having them swap my filter ststem and move me to salt water.

  Dave Grundler
3 years ago
Simply the best! We've been using them for 8 years now, ever since they did a complete rehab on our inground pool that went unused and neglected by the previous owners for about 10 years. They did a wonderful job, fast, and at a great price! They've always been there to help whenever we've called! Highly recommended!Dave - Murrysville