Honesdale Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deepak M. Mistry
a month ago
My recent experience with Melissa Stites at the car dealership left a lasting impression, and I am thrilled to share my experience. Melissa's professionalism and warmth were evident from the moment I stepped into the dealership. Her genuine smile and attentive demeanor made me feel welcomed and valued as a customer. Throughout the car buying process, Melissa's communication skills were exceptional and went above beyond from the start. She took the time to listen attentively to my needs and preferences, providing clear and honest information about pricing, financing options, and additional fees. Melissa's transparency and honesty fostered a sense of trust and confidence in me, making the entire process smooth and stress-free.What truly set Melissa apart was her kindness and positive karma, which permeated every interaction. She approached each interaction with sincerity and empathy, making me feel like more than just a customer but a valued part of the dealership family. Melissa's dedication to providing an exceptional customer experience was evident in her attention to detail and willingness to go above and beyond to ensure my satisfaction. Her genuine concern for my well-being and happiness throughout the entire experience left a lasting impression on me.Melissa's commitment to customer satisfaction extended beyond the initial purchase. Even after the transaction was complete, she continued to follow up with me to ensure my satisfaction and address any post-sale concerns promptly. Her proactive approach to customer service and genuine care for my needs reaffirmed my decision to choose Melissa as my car sales representative. Overall, my experience with Melissa surpassed my expectations, and I would wholeheartedly recommend her to anyone seeking a knowledgeable, dedicated, and compassionate car sales representative. She truly made my car-buying experience not only enjoyable but also the most memorable for the focus on her genuine kindness and care through the entire process.

  Dave Hines
a month ago
Great experience working with this dealership, Jennifer worked with me to help secure my new truck. Everyone was super friendly. Bonus they gave my kids some pizza to keep them occupied! We ll definitely be going back when we re ready for another vehicle.

  Mark Chilek
a month ago
Honesdale Dodge, but specifically the people at Honesdale Dodge are outstanding. Melissa went above and beyond to help me throughout the sales process making it one of the easiest and most comfortable experiences. In all my years of car buying I ve never had such a smooth, stress free transaction. I recommend the sales expertise of Melissa, and the rest of the team at Honesdale Dodge for any of your car needs.

  Full Truth
4 months ago
I was there today. I was expecting to test drive a vehicle. When I got there. I found out they had to give the vehicle a jump start. Then I found out that the windshield wipers didn't work and it needed muffler work. So it wasn't ready for a test drive anyway. I was supposed to go on Monday afternoon. But we had 3" of snow. So I moved the appointment back till today. I managed to get a ride there. It was a hour and 50 minutes. Each way to go test drive a car. That was not ready to be test driven.Then I was told I needed 30% down on the car that I wanted. And if I could come up with that amount. It would only be a short term loan. With payments I couldn't afford anyway. But known off this was mentioned in Text or phone calls. I was there almost a hour. Before any salesman talk with me and I had a appointment. But they did have a lot of nice cars. But the communication between sales and services. Must be really bad for something like this to happen to anyone. But once I did talk to a salesman. They did beat around the bush. They were straight forward. But it would of been nice if they would of been the same way with text and phone calls

  Scott Schramm
2 months ago
Will exceeded my expectations! I had a fantastic experience with Will who helped me purchase my dream Jeep that I have always wanted. From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure I got the perfect Jeep for my needs. Him and his team patiently answered all of my questions, explained the features, and even took the time to demonstrate how everything worked. Will's professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my Jeep and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend Honesdale Chrysler Dodge Jeep Ram to anyone in search of a great car-buying experience!

  Samantha Minnick
3 months ago
PROCEED WITH CAUTION!I ve been a longtime customer of B&B Dodge. The Carmody family was always very accommodating when it came to warranty work on my vehicles. Since the change of ownership, I m told they re no longer providing loaners. I custom ordered my vehicles. Knowing if I had any warranty concerns, my family would not be left without a set of wheels as John liked to call it. Well, John is no longer there. In fact, the majority of the staff I ve grown to know and trust have left. Making me feel very uneasy about continuing to conduct business with this dealer. On average I purchase 3-4 vehicles a year from B&B. To have a new vehicle with 10,000 miles on it, in the shop with no idea as to when the repairs will be done. It s an extremely unsettling feeling. Service has gone above and beyond to accommodate me with the resources they have been instructed to provide. I have zero complaints in that regard. What I am upset about is how quickly this dealership turned into a complete embarrassment. The customer service that they re being told to provide is absolutely disgraceful. I feel sorry for them. That they have to be the bearer of bad news, because standards have changed in a less than desirable manner. Shame on the new owners! I will absolutely never purchase another vehicle here again. If anyone in the service department leaves, like everyone else has, I ll also be finding a new dealer to work on my vehicles as well. It s absolutely mind blowing that you could leave a customer without a vehicle.. I imagine if I didn t have a second vehicle to drive, I d be at enterprise right now paying for a rental out of pocket. Absolutely disgraceful.

  Mr Jim
6 days ago
Jennifer was amazing to work with! She made the entire process simple. There were no issues with my purchase. Best car buying experience ever!! Ask for Jennifer Donato

  Casey Tomlinson
2 months ago
I recently had the pleasure of visiting Honesdale and I must say, it was an outstanding experience from start to finish. From the moment I walked through the doors, I was greeted by a team of friendly and knowledgeable staff members who were genuinely eager to assist me.The dealership itself was clean, well-organized, and had an inviting atmosphere. It was clear that the staff took pride in their work and were committed to providing a top-notch customer experience.Will Severn was incredibly helpful and patient. He took the time to understand my needs and preferences, and went above and beyond to find the perfect vehicle for me. He was extremely knowledgeable about the different models and features, and provided valuable insights that helped me make an informed decision.The negotiation process was transparent and fair, with no hidden fees or surprises. The staff at Honesdale were respectful of my budget and worked hard to find a financing option that fit my needs. They were upfront about all costs and ensured that I understood every aspect of the deal.The delivery process was seamless and efficient. The vehicle was spotless and ready for me to drive home. The staff took the time to walk me through all the features and functions, ensuring that I felt comfortable and confident before hitting the road.Overall, my experience at Honesdale was exceptional. The team's professionalism, expertise, and commitment to customer satisfaction truly set them apart. I would highly recommend this dealership to anyone in search of a new vehicle. Whether you're a first-time buyer or a seasoned car enthusiast, Honesdale will go above and beyond to exceed your expectations.

  Ian Mascioli
2 months ago
Melissa Stites was absolutely phenomenal when we bought our new Wagoneer! The sale process was so easy and Melissa made buying the truck fun! I would highly recommend her to anyone!

  zanevan Oz
2 months ago
We searched for weeks for the best deal on a 3rd row SUV for our family and finally found a great deal at this dealership. It was an 1:30 minute drive so we were in constant communication with our sales rep., Chris. He did a great job working with us to schedule a time to see and test drive the vehicle, and provided constant updates while we waited for the title to come in (we are in NY). We were able to purchase and take home our vehicle on the second visit, and Chris accompanied us to the DMV to finalize details with the plates. We are thankful for his efforts and are loving our vehicle!

  CJ Millar
a month ago
Melissa Stites is absolutely wonderful to work with, such a lovely human being, excellent follow up even AFTER the deal was done and I took the vehicle home. Alex and Jimmy in finance were great as well and we were able to get everything done with me spending less than 2h at the dealership TOTAL including first visit to see the vehicle and 2nd visit when I picked it up. Was in and out in 20 min - unreal! They did recently change ownership and if you had issues during the transfer I highly encourage you to give them another try. Got the price lower than anywhere else for the car I wanted, full coverage warranty, and even handled my plate transfer from my old car to my new one. THANK YOU!

  Alexis Dimitris
2 weeks ago
I recently purchased a vehicle from Honesdale and worked with Jennifer Donato. She was great to work with! The majority of our communication was through text which was convenient and Jennifer was very quick to respond and even came in on her day off to seal the deal! Thank you Jennifer for making my used car purchase experience seamless!

  Kathleen Handle
2 months ago
Customer Service was Second to noneI was completely impressed with Jennifer s professionalism and customer service. She was knowledgeable, Friendly, her energy was vibrant and took the time to address all my questions and concerns.Jennifer s smile alone was warm and welcoming her customer service skills were top notch and unmatched !!If I could give more than 5 stars I would !!!

  Molly McCabe
2 months ago
Today was by far the best and most enjoyable time spent at a dealership I have ever had. Melissa is an amazing person and was an absolute pleasure to work with. She was efficient, friendly, and got us in the vehicle we wanted for the price we wanted! 10/10!

  Lisette Cimino
a month ago
Melissa Stites is the absolute best. She is honest, pleasant to work with and does everything she can to ensure that her customers are satisfied. This is my third car that our family purchased through her and she will always be our go to person for our cars. You will not be disappointed.

  Grace Seltzer
2 months ago
Our experience was as easy as 1,2,3 here! We were able to test drive the 2 vehicles we were looking at and fell in love with one of them. Melissa is a Gem! She made everything go smoothly and was very helpful throughout the whole process! She is what made this car buying experience memorable for us!

  Gabe Reyes
2 months ago
Going to a car dealership can be a scary experience, especially if there is poor customer service.However, when I visited, I had a phenomenal experience with Chris C, he did a great job walking me through the process and answering all the questions I had, in great detail. I wish everyone could have the same experience that I had when they visit a dealership. Chris was a professional and was a great person to speak with.If you are looking at vehicles, Chris is the guy you want to speak to.

  Andrey Makosiy
2 months ago
After hearing from other people about how terrible their car buying experience was at other dealerships, I was nervous going into the whole process.Everybody here was fantastic. Especially Tim! He explained everything thoroughly and was straightforward with everything. Not once did I feel pressured. He made the experience fun and enjoyable. I would gladly drive a couple of hours to buy another vehicle from here again!

  Kelly Dukerich
2 months ago
Salesman Chris Cuccio was superb in handling my deal, very respectful of my time. I got a great deal and had a wonderful experience as well.

  Earl Thompson
a month ago
I saw a vehicle on line. I sent am inquiry regarding this vehicle. I was contacted by the dealership via phone. I asked specifically to be sure the vehicle was available. I was assured it was. I drove 90 miles to get the vehicle. The dealership is so disorganized with no parking for customer. When I got to the dealership, I was told the vehicle was sold the day before. Poorly run dealership. Poor attention to detail. Bad experience. I would never trust to purchase a vehicle from this dealership.EditReview...I reached out to the John, the General Manager as requested and did not hear back. Also, the car was sold the day before, not earlier in the day I was at the dealership. I was told this by the salesperson who sold the vehicle the previous day. STAY AWAY. These people so not care about the customers, do not tell the truth, and do not follow thru w their commitments. Horrible experience.

  Bob Gucene
a month ago
First and foremost I want to say the sales person, Jennifer D, was wonderful, fun, engaging and worked very hard for me. Unfortunately she works at a dealership that is in complete chaos. The 3 star rating is an average of 5 or Jen and 1 for HCDJR. The ordeal of buying a used truck took over 7 hours! Oh and I paid cash. And still I left without the vehicle being inspected so I had to do that on my own. But they did reimburse me. Again, I would recommend Jennifer all day, but the dealership is completely lost with one hand not talking to the other causing undo delays and wasting time. On the other hand I financed a brand new vehicle form Ford deal 3 days earlier and was in at 9am and out by 11:30am!

  Steven Onorato
a week ago
BUYER BEWARE... VERY DECEPTIVE DEALERSHIP...advertises prices online and hides a 2500 upcharge off the prices.. these people were sent a carfax for my lexus in great condition that already had offers and a price range from several other dealers for 18k and they come in at 15k which is absolutely crazy 3k under value. I spent 30 minutes talking to Chris on the phone twice on separate occasions complaining about dealers not being honest with trades and prices and these people make me drive 50 minutes just to entertain a bunch of crooks. BUYER BEWARE

  ruvim niz
a month ago
Giving the Dealership anything but is one star is a hard to do. We were really happy with the car and sales rep we were dealing with but when you get to the financial management there are almost 2-3k worth of hidden fees or products they almost force you to buy and the price is never what what you agree with the sales rep. Just know if you buy a car here they try to sell you Ally maintenance and 1100$ security tracking already installed on the car. Overall just very deceptive with the hidden fees

  Kacie Conklin
2 months ago
I honestly can say I have never had a better experience when buying a car. From working out all the details to making quick fixes was phenomenal. My sales guy, Sean, went out of his way to make sure I was completely happy with the car. Quick to respond. I would recommend them!2 weeks later..had to bring the car back in for body work that was discovered after purchase and then had to bring it back again to have it inspected to which it was never done prior. Spent my free time for their mistakes.

  Cheyenne Finocchiaro
2 months ago
Chris Cuccio exceeded my expectations. From the moment I stepped into the dealership, his professionalism shone through. He was not only well-informed about the Jeep Sahara but also took the time to understand my needs, ensuring a tailored and informed buying process. His great sense of humor also allowed the process to be fun, rather than stressful!!Chris's knowledge of the vehicle was impressive, and he patiently addressed all my questions, making me feel confident in my decision. His guidance throughout the process was invaluable, and it's evident that he genuinely cares about providing the best customer experience.What stood out the most was Chris's helpful and accommodating nature. He went above and beyond to ensure I had all the information I needed and that the entire transaction was smooth. Working with him was not only efficient but enjoyable, creating a positive and stress-free environment.Chris Cuccio is a stellar car salesman who combines professionalism, knowledge, and a customer-centric approach. My purchase of the Jeep Sahara through him was not just a transaction; it was a genuinely pleasant experience. I wholeheartedly give him a well-deserved 5-star rating. Ask for Chris!!

  Nicoletta Cuccio
2 months ago
Chris Cuccio is a wonderful, informative, and honest salesman. I bought my first car from him a few weeks ago and he educated me on all of the features that the car has as well as the benefit buy a car verse of leasing another car. I appreciated his willingness to share what he felt was best for me. Chris was also extremely kind and thorough in his process. I will for sure buy another car from Chris in the future!

  Kyle Schneck
2 months ago
Will was an excellent help with choosing a vehicle for me and my wife. We are discussing our options and choices however Will had some incredible options and we will be contacting him again soon! Thank you for your patience!

  Jordan Eaves
4 weeks ago
Inquired about a vehicle on their website. They said the price that was listed was only the price if I qualified for rebates on a USED vehicle? I would not recommend buying from them.This vehicle was also a previous Canadian so it did not have a warranty which was not mentioned in the fine print

  Richard Thompson
2 weeks ago
My name is Richard i currently lives in New York I recently purchased car from Honesdale dealership in Philadelphia basically 3hr drive. My sales Consultant was Melissa Stites there's the word professional, intelligence, compassionate, character, embodied in one vessel. Service was awesome staffs was intune with everyone place was super clean attention to all customers was fast engaging I at time's forget I was at dealership. I definitely recommend anyone whose in the market for car Honesdale should be on your list.

  Tyler Melvin
2 months ago
Great experience yesterday buying our 1st truck from them. Whole place/team is very welcoming. Our saleswoman Melissa was fantastic to work with and helped us find just the truck we were looking for! Thanks for everything!