Hershey Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alan Metcalf
4 months ago
The toughest service to find is not just a good, but a trustworthy garage. Don & the guys are exceptional. Communication it top notch and the work done is reliable. The knowledge base of the staff as a whole is fantastic and comprehensive. We have always felt taken care.

  Charles Lupole
3 months ago
Great place for vehicle maintenance and repairs. Communication is always top notch and I have never had an issue with a repair. When they fix it, it s fixed. I ve tried a couple other places over the years but now these guys are the only place I take my vehicles.

  Aaron Bierly
4 months ago
I had my jeep towed to Hershey Auto after the throttle gave up on me on I81. The staff at Hershey Auto Center did an excellent job of communicating timelines, price estimates, diagnosing and fixing the problem.

  N K
9 months ago
This is my first review ever...but I truly want everyone to know how wonderful this place is. I came in from out of state over a holiday weekend and of course with my luck had truck problems. AAA towed my truck to their shop and we were on the phone first thing Monday morning. They called me every step of the way to let me know what they were doing. And he was able to fix the truck so fast to get me and my children back on the road and get home in a timely manner. I really cannot thank them enough or be any more appreciative for them understanding that I just couldn't be stranded here with my kids. They were so kind and im very thankful for them and their help. I'd give them a thousand stars if I could!Services: General repairs & maintenance, Battery

  Jennifer prettyman
5 months ago
Took my car over to Hershey Auto to have new tires and an alignment done. I have to say, Donny and his team were great! Not only did they fit me in quickly but went over several in depth different tire options with me. ( I have to say, he is exceptionally knowledgeable.) I will definitely be going back in the future for any work that I need. Car feels great! Thank you again for helping me!!!!Service: Tires

  Marina Jackson
4 months ago
I love this place! They are very fair and reasonable. Let you know everything up front. Great place and FAST!

  Amy Hillis
a year ago
Donny served my friends and me on a trip from Canada to Hershey. Right around Boston our brakes started grinding and the service here was nothing but impeccable but from start to finish. From our first phone call, to dropping off the car, to the maintenance, to pick up, communication was smooth, efficient, and thorough. He got us what we needed and nothing that we didn t. We are actually going to use him for annual maintenance, in place of our regular car place at home. 100% recommend.Service: Brakes

  Mike Kheen
a month ago
They are always up front and prompt with service. Been going here for 5+ years. Always call ahead to schedule service.

  Andrea Zuckerman
a year ago
We were in town from out of state visiting the park and had sudden severe brake issues. Despite being fully booked, Don fit us in right away and treated us like family! Professional service and very clean shop; it s obvious they take pride in their work. The shop is close enough that I walked to the park to meet up with the rest of the fam I d dropped off earlier. After a few hours it was like new. Great experience got us out of a jam and we d definitely recommend them.

  Andy&Jen Wittman
a year ago
We were on vacation with the family and the brakes went on our SUV. Hershey Auto Center not only took us that day but completed the job in the same day as well!!! Once we returned home, we had our own mechanic inspect the work and we were advised they did a great job. Thank you so much for your professionalism.Service: BrakesService: Brakes

  Jaclyn Laddomada
a year ago
Honest and fair auto shop. While on vacation in Hershey our car was having issues. Don and his staff treated us fairly and made helping us get back to our vacation and home safely a priority. We greatly appreciated their help.

  Alicia L
10 months ago
I called them desperate as my inspection had lapsed severely. They squeezed me in and were absolutely wonderful. No surprises, very honest and helpful. I will be back for my future car needs.Services: Auto emissions testing, Vehicle safety inspection, Oil changeServices: Auto emissions testing, Vehicle safety inspection, Oil change

  Daniel Bass
a year ago
Formally a local we were headed back to Hershey for a visit when our 2001 Ford F250 lost power and the temperature gauge pegged on overheating. We had the truck towed 45 minutes to Hershey Auto because we had positive experience in the past. I communicated with Don the issues and he got the truck in the que. He diagnosed the issue as a faulty head temperature sensor and we gave the OK for the repair. When I picked it up he assured me that they had done a 10 mile test drive but thinking we leaving for home soon he asked me to call when we got home to let him know we got home safe. The truck is working great, Don and Hershey Auto really seem to care that they have fixed the issues. Thanks so much for for the quality work.Service: Auto engine diagnostic

  donna scrivano
a year ago
We were visiting Hershey for the week and went to go out on friday but when I started the truck 3 lights came on my dashboard. Didn't want to drive home 2hrs on monday so someone recommended this auto shop. We called in friday and they squeezed us in on Monday morningHe said they would look at it and hopefully work on it by wednesdaySo we had to stay a few more days. They called us monday afternoon and said they fixed the problem and car was ready to go. They explained that we needed a coil and spark plugs replaced. Glad to say truck is running fine and we are happy that it got fixed. At least we know in the future when we go back to Hershey we have a place in case the truck ever breaks down again. Thank you for servicing our truck.Marshall Mosher

  Brenda Brown
a year ago
Wow! Didn't even have car parked when service technician asked if I needed help. Yes I did....car hard to start, and I just dropped off family member at medical center for appt. We are 2 hours from home. They promptly got a new quality battery installed and got me on my way back to medical center. THANK YOU!!Service: Battery serviceService: Battery service

  Wendi Yonchiuk
3 years ago
We are thrilled with the service we received at Hershey Auto Center. Two of our vehicles needed work done. We had fast, kind and affordable service completed during a time when so many are taking advantage of others. We will be back for sure.

  Brady Pnacek
4 years ago
I typically work with Don, he's been pretty honest , fair, and willing to listen and do what I ask them to for repairs. I've been taking my vehicles to them for minor stuff and would recommend. I do think communication at least from my experience could be a little bit better about when the vehicle is ready or if there's an issue just give me a call and let me know instead of waiting until the end of the work day and me calling for a status update, but that's a minor issue and shouldn't deter from their good work.

  Christopher Black
3 years ago
I was visiting from out of town and needed brake work. Hershey's was gracious and honest, treating me fairly and affordably even as an out of towner. I wish they were a bit closer to my home.They gave me a ride back and forth from my hotel. They carefully itemized the bill before letting me pay, and had very competitive prices.I highly recommend--it is very hard to find an honest mechanic these days, look no further.

  Andrew Klatt
7 years ago
Don and his crew were able to repair our air conditioning while on vacation to Hershey. Excellent service and reasonable pricing. The shop is extremely clean and they were able to squeeze is in knowing we were in town for a few days and traveling with a toddler. Thanks again.

  Kevin Hart
5 years ago
The family and I were visiting Hersey from Montreal, Canada and we had a caliper lock up on us. We took the car to Hersey Auto Center and the service was IMPECCABLE! Don (?) the shop manager understood our need was serious. Despite having a solid two days of work lined up in his shop he made an exception and helped us out. This place is professional, the owner is courteous, reasonably priced, and if I lived in the area Id be a reoccurring customer.

  aa claxt
5 years ago
Outstanding service - great prices - $95 tow! I was stranded at Hershey Med Center with dead car / electrical problems. My AWD vehicle needed towing, but was (of course!) parked in a difficult spot to access. AAA said it would be 2 hours (um, what am I paying for?). I said no thanks, called Hershey Auto - had never used them before - told them my story. Despite their mechanics being busy with scheduled jobs, Robert arrived with a flatbed tow truck in 15 minutes. The maneuver required him to back into a narrow one-way Medical Center parking lot. He had my car wenched safely onto his truck in under 5 minutes. I was expecting a $250 fee for an emergency "break in" towing job plus difficulty in access. Nope, $95! Back at the shop, Don diagnosed corroded battery strap, fixed at low cost. Bye, bye AAA! Thank you Hershey Auto.

  Glenn Cermak
9 years ago
Have taken both my car and my wife's car there for inspections and various other work. Everyone we have dealt with has been very friendly, and their prices are reasonable compared to other area shops. Easy to get an appointment, and great communication/follow-up during any work being done. We've had our cars are area dealerships and other area shops, and this is by far the best and more trustworthy we've been to.

  Gabbyandlexi Please like and subscribe
4 years ago
One stop shop! If they can't fix it than no one can. Don is incredibly honest and treats you as if you are his only customer. The shop is clean and neat and the staff couldn't be friendlier. I have 3 vehicle and I trust Hershey Auto to work on them!! Their approach is "if it isn't safe enough for their own families then it isn't for yours!" this is the impression I get from them and to me that is TRUST! Don't hesitate in using Hershey Auto when it comes to your vehicles maintenance!!!

  Joshua Ford
8 years ago
I don't understand the negative reviews about this place at all. They have been taking care of my vehicles for 20 years, and they ALWAYS do the job right! Maybe they cost a little bit more at times, but they also discuss your options with you before they do anything, so it's not like they are just doing random work and charging you without talking to you first! The people leaving negative reviews must be used to going to some national name repair place where they change staff every six months and do crappy repairs that don't last. Hershey Auto is a family business that never disappoints! They work on any type of vehicle, and the turnaround time is fast! They truly care about the work they do, and I would recommend them to anyone!

  Steven B
a year ago
Called for a repair on my 1976 Lincoln and was told we don't touch vehicles under a specific year. What type of shop won't work on a vehicle due to its year lol. Didn't even ask what needed done. PatheticThe job is a standard Repair and was declined. Clearly no knowledge of classic cars or truck... Easier than New computer vehicles lol...

  CoolNala
9 months ago
Never have had an issue with the service here, and my car has been done in a reasonable timeframe.

  Edward Hevner
a year ago
This is the most professional place around. They have a real eye for detail, fair pricing and are on top of everything I needed. I would highly recommend them for all of you auto repair needs.Services: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  CAP admin
10 years ago
How bad are they? I still hate what I saw after three years! Can I rate them negative!Now I found them online, I have lived in town for 17 years, this is the only shop I know of cheating and ripping off customers.3 years ago, my car needs to be towed. Police called them, they agree $99, then ask for $299 for weekend charge after arriving onsite, for 1/4 towing.My friend went to inspect his BWW, was told headlight bad, $45 charge. He was skeptical and left for home. After looking himself, found that they unplugged the fuse and even left the fuse next to it. Guess waiting for him to say replace it then plug it in to "fix" him.The owner has a wrong mind set if I can say the least.

  Dan Porcella
6 years ago
This past weekend my wife and kids were on their way back from a day trip to Lancaster when their car broke down on the highway. My wife called AAA and they towed the car to the Hershey Auto Center. I cannot thank Hershey Auto Center enough for the assistance they provided my family in their time of need and my wife cannot recommend Hershey Auto Center enough. My wife and kids were supposed to return to NYC the next day and Don made it a priority to fix their car and get them home. And he did so at a very fair price. He kept my wife informed of the progress and clearly explained all of the work he did. He texted her pictures of the problem part and even asked that she text him to make sure they arrived safely back in NYC (which she did). THANK YOU.

  chad gent
9 years ago
When my car blew a radiator leak while I was on vacation, this was the closest place. They were great even though they were already swamped. They worked to help find out the location of the leak, gave me some suggestions of other places I might take it since they were so busy, but then they worked it into their schedule and had it repaired and ready to go later that same day. And this included having to get the replacement part from the dealership.Nothing but good things to say about them. Professional, helpful and honest. I'd love to find a similar place near where I live.