Derry Auto & Tire

3.9 (167)

  4550 Chambers Hill Rd, Harrisburg, PA 17111
  (717) 564-0800
  derryauto.wixsite.com
  Claimed

Auto repair shop Tire shop

Offerings

  • Oil change

Amenities

  • Mechanic

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Fisher
a week ago
Called AAA for dead jeep. Christian responded and was here in 15 min. Tried to jump start it. No luck. Typical Jeep charging system error . Christian got it loaded and off the Heritage to get it fixed. Real professional young man. I appreciate his enthusiasm and great attitude.

  Leneah Nicole
3 weeks ago
About a year ago I took my car to the shop to get worked on and they screwed me over big time. I was having issues with my car and I spent all day there and even baby sat the guys kid for free. He charged me over $2,000 for "work" he did. He told me to bring it back in 2 days and he said it was safe to drive. The next day my boyfriend and I take the car out for a drive and my engine blew. I then had it towed to the dealership and they looked at the car and told me that they did absolutely nothing except change a break and a light. I wasted $2,000 for nothing. I was out of a car for 1 year and it was hell. I don't recommend them to anyone at all.

  Lisa Grassa
a month ago
Car broke down 2 1/2 hours from home. It was a Saturday afternoon had it towed here. He called me first thing Monday morning and said he was going to look at it first thing. Long story short there was not anything wring with my car. He asked if I had recently had oil changed. Apparently there was some oil on the motor and it was melting off which caused smoking. The best part was he was honest!! And didnt charge me a dime!

  Linda Miller
a month ago
It was a cold, blustery morning when Christian rolled up in the tow truck to rescue by battery-depleted vehicle. He was dispatched by AAA and arrived without delay. He was reassuring, friendly and professional. Things went as smoothly as they could!

  JD Stillwater
3 months ago
Ed and his crew are honest. These days, that's enough, but they are also friendly, knowledgeable, well-equipped, and charge surprisingly low prices for their work, which is quality. Not always the fastest, but always fair, and done right the first time.

  Melisse Hannold
9 months ago
One star is being gracious. They were rude, had an attitude and were completely unprofessional. My husband had his car picked up late morning to be towed and by 5 pm it was still not at its destination. It s an 1 hour drive too where it was going. We picked it up as soon as we realized it was at their shop. They were very rude to us and refused to take any accountability. Don t make the same mistake we did and go elsewhere.

  DJ Extraordinaire
10 months ago
I ve been coming to this shop for a few years now and honestly, I can t see how anyone can right a bad review about Derry Auto . Since day one of me coming to shop I felt comfortable leaving my truck for Ed and his team of mechanics to work on it. Once I pulled in the parking lot , went inside and saw a New Bentley being worked on , I knew that I was in the right place ! All I can say about Derry Tire is they are very good mechanics . I won t take my Truck anywhere else. I recommend them to all who need to have their vehicle serviced !

  Christina Kent
8 months ago
!!! NEVER EVER USE THIS PLACE!!!The absolute worse auto repair company! We went there to get 4 new tires and told him at the time of the appointment that 2 of the tires are not that bad and we wanted them back and wanted to pay with a credit card. He said that would be fine. When we went to pick up the car we notices damage to the tire rims. When we asked about it the owner began screaming at us being very defensive and said that is why he does not like dealing with "your kind"! WTH... We tried to reason with him and he continued to scream at us, so we just said let us pay and get our 2 tires the owner changed and said we had to pay in cash or the price would go up for any credit card payment! Again... WTH... After going on and paying for the car he refused to give us the 2 tire.

  Justin Rivera
9 months ago
Ed & his team @ Derry Auto & Tire was OUTSTANDING and a true life saver!We traveled from Millville, NJ (3 hours south) to Harrisburg for a mission trip with 5 teens and 2 leaders. On our way to lodging our last day our bus broke down on the highway. After AAA sent the wrong tow truck Ed was more than happy & willing to send his awesome tow truck driver (Jesse) to pick up our bus. In no time he contacted us and took our bus to the shop where Ed got right to business. He made the experience and. Process SO EASY and eased A LOT of stress from the situation.Ed was upfront and honest about what he thought the issue was, how he could handle it, and and also gave the worst case scenario so I could have a plan A & B He was absolutely swift with ordering parts - getting them in first thing in the morning - and fixing our bus right afterward so we did not skip a beat the next day for travel.Ed Will get my recommendation to anyone in the Hershey/Harrisburg areas any time!! Thank you Ed and team!Services: General repairs & maintenance, Auto engine diagnostic

  Richard Chang
2 years ago
Our son had a tire explode on I-83 on his way to college. AAA towed his car here. They were very helpful and fixed up his car the next morning. Thanks for all the help!

  Zach Krone
9 months ago
These guys came to tow my car. And the gut dropped my car off the truck and it smashed into my fence. And now the company is refusing to fix my fence properly. And told me to contact my insurance, for the damage they have caused. Do not use this business.

  Quinn Crossley
a year ago
We had 4 trailers come to get the enhanced inspection done and Ed was so reliable and helpful throughout the entire transaction. He made a frustrating process required by the state bearable. I will be using this service again!

  Kristy Gustafson
a year ago
Don't every use this tow service. They charged my husband $175 to come out to pick up my jeep, then wouldn't pick up until I gave the my check card to charge me another $125. I was desperate since I was 1200 miles from home. They were recommended by Mavis in Camp Hill.

  Janet Kerchner
a year ago
They did a quick, same-day tire replacement for our trailer tire. We were on vacation when the tire blew. The parking lot there may have been super crowded but their service was quick and well done. Thank you Derry's!

  Rebecca Brown
a year ago
This company was dispatched to tow our car to our local mechanic. After being told by the automated system that we had a 70 min wait, 70 min later we called to be told by customer service at Statefarm that Derry Auto and Tire canceled the tow without calling and with no reason given. I would absolutely NEVER EVER recommend this place.

  Mike Mike
2 years ago
Had tires shipped here from tirerack. I literally had no physical contact with anyone. It was great! Bought online, scheduled on the phone, dropped my car off the day before, tires installed no questions asked (they were not the stock tire size,) paid over the phone and picked up my car that night. EXCELLENT SERVICE at a very competitive price. I will definitely be returning here for all my future tire services.

  Kelly Smith
3 years ago
Amazing experience! Ed went above and beyond to locate the correct part for my vehicle and was able to get it in the same day! He was great about keeping me updated of his progress and the pricing was extremely fair. Can't recommend enough!

  Fashion Style
2 years ago
Ed the owner was absolutely AMAZING! He was able to fix our car on a snow day. No was able to take due to the weather and I was pleasantly surprised by his knowledgeable service. First time here at his location and it will definitely not be my last. I found a mechanic for LIFE!!!Service: TransmissionService: Transmission

  Ann Sipe
2 years ago
My colleague recommended this mechanic when my check engine light came on. They went out of their way to fit me in, diagnosed the issue for me (including contacting the dealer with questions) and generously did not charge me for their time. I ended up taking the car to the dealer because it turned out to be warranty work, but I would definitely go back to them for future work. I recommend checking them out!Service: Auto engine diagnostic

  C Car
2 years ago
I will never again go back! First major problem is that they have no respect for anyone s time. Be prepared to have your car there for at least 2 to 3 times what they tell you, even if you re waiting. They will start the work and then disappear out of the garage while you re waiting in a gross room, and they don t come back to update you or anything. Next issue is that if you ask questions, disagree with anything, or cause them to do more work, you get an instant attitude. Goes from friendly to rude really fast! And the hourly rates are insane so you might as well go to a quality dealer. Very disappointed!!Service: Tires

  Bellis Jeffrey
5 years ago
We were stuck at a Cracker Barrel off of Rt 81 near Harrisburg, Pa last Saturday afternoon. Check engine light was on and the engine was running very rough. The local Honda dealers wouldn't even take a look to see what was wrong (said they were too busy). We found a mechanic (Ed, owner of Derry Auto & Tire) who would help us, but we were relying on AAA to tow us there. H&S Towing was supposed to tow the car by 1:57 pm, then changed to 2:35 pm, then changed to 2:59 pm, then changed to 3:36 pm. Called Ed back. Even though he was scheduled to close at 4pm, he came by and towed us back to his garage. He also sent another mechanic to pick up my wife, daughter and her friend. He told me not to worry, he would get us back on the road. Within 45 minutes, he figured out what was wrong and gave us a very fair price to fix it. Then he had a mechanic drop us off at a nearby shopping center for a couple of hours while they worked on the car. We got picked up at 7pm, the car was ready and we were able to make it back home. Thanks to Ed and his team for being the only ones to help. Friendly, professional, amazing customer service. Wish we lived closer (2 hours away) so we could give him all of our business. (And Sparky the dog is great!)

  Justin Clary
5 months ago
Left car interior dirty. Grease all over leather seats and door panel.

  N A
2 years ago
The IRS gets a five star rating as far as customer service Compared to some of the employees. I was told to my face that my time will be wasted waiting because I made them wait one day because The insurance card I turned in for an inspection was my expired one. The correct one was brought the following day. These guys aren t hard up for time considering that all of the employees were standing around in the garage literally doing nothing. Ed made me wait 45 minutes to fill out my inspection stickers and told me that it was because I made him wait a day to bring in the correct paperwork. And don t you dare even think about trying to use a check because Ed will let you know that that doesn t even exist in this world anymore and he also insulted one of his own employees thinking they told me I could use a check when no one did. Do yourself a favor spend a couple extra dollars and go somewhere else this place is basically Jiffy Lube but with terrible customer service. I ll pay anybody $20 to sit inside there waiting room for five minutes.There are a lot of options as far as groceries are concerned in this area good luck

  Gene Maurer
a year ago
My insurance company set me up with this place to tow my car and yes I may have made a mistake in taking the key with me the people i talked to on the phone are the rudest people i have ever dealt with in this situation. I HIGHLY DO NOT RECOMMEND THIS PLACE! IGNORANT..BAD SERVICE!!!!!

  Aaron Greene
3 years ago
The owner Ed is an honest man. I tow cars and I always recommend him to my customers. His prices are FAIR, his work is done in a timely manner and he is not out to beat anyone. He never tries to upsell you things that you don't need. You can go here and spend your money with confidence.

  Emily Panik
4 years ago
We were traveling from Philly to Ohio on the Fourth of July and had a car issue along the way. Of course being a holiday no one was open. The woman who answered their towing service line was SO nice and agreed to meet us at their shop even though they were closed. They fixed our problem and we were back on our way within an hour. They went above and beyond - we would have been stuck overnight if it were not for them! Friendly and quick, couldn t have asked for more!

  Alex Price
4 years ago
Took my car here for inspection/emissions. Was quoted $75. Dropped my car off at 7am. Called for a status around noon and was told since I didn't tell them it was urgent they "put those jobs off until later in the day." ?????? Then I get a call til late afternoon and I was told that my windows had to have the tint removed or my car would not pass inspection despite the fact I had my car inspected here last year and they passed my car, the same vehicle in the same condition last year. They charged me $100 extra to remove the tint and left a large amount of the adhesive on my back windshield. I have been to several other shops since who told me that my back windshield is ruined, either it will be forever sticky or the defroster will be inoperable, no workaround. My fiance just got her car inspected down the street, cost less, and her car was in and out in ~1hour.Overcharged, waited a lot longer for a job that should have taken very little time, and got my car back with a non-repairable problem that wasn't there when I dropped it off. Find another shop

  Bill Green
4 years ago
I broke down on the highway. That is usually about the most stressful experiences you can have I didn't know the area, I didn't know any mechanics. I was introduced to Derry Tire and auto by my insurance company who contacted them to send nthe tow. Fist off, Derry has an on staff tow truck and at least one dedicated driver. Over the phone, the technical appointment person was smart, thoughtful, caring and sympathetic. I get here and even though they are swamped with work, they got started on what turned out to be a mystery electric problem. I have an older suburban so the great electronic test equipment for today's cars doesn't work. They relied on knowledge, of which they Excel in. Its impossible to tell what exactly was my vehicle problem was, I think it was multiple, but they plowed though and fixed my suburban. They worked on it until 9pm...way past closing. Not only did the mechanic stay to make sure I got back on the road, but the owner and both the office girls stayed. One even drove me out for an ice cream! I cannot say enough good things about Derry. It is US Army Vet owned and operated which is a bonus. Every employee cares about their work and reputation. The best attributes are they are honest and honorable. These are qualities that separate great from good in business. Thank you Derry auto!

  Tony Marshall
8 months ago
Waited 3 hours for them to pick disabled car. Called them and the guy was extremely rude then refused to pick the car up! Totally unprofessional stay away!

  River Patrick
a year ago
I will be contacting BBB, driver jumped my vehicle setting battery on fire and owner is denying such and damage driver admitted he put them on wrong pit marks on battery but owner calls me honey and dear I am a woman yes, but I know cars now having electrical issues on a newer car stay away! BAD BAD business!

  Opening Hours

Monday 7:30 AM-7 PM
Tuesday 7:30 AM-7 PM
Wednesday 7:30 AM-7 PM
Thursday 7:30 AM-7 PM
Friday 7:30 AM-7 PM
Saturday 7:30 AM-4 PM
Sunday Closed

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