Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stacey Lane Sr.
3 months ago
I had a great experience here. The staff was wonderful and I got a great discount.Friendly peopleI will come here again for my auto parts

  Kutie Lanier
6 months ago
Needed sum bolts for my rims, had to take my spokes off thx to my mechanic he puts my rims back on but didn't tighten my rims , so spokes fell off had my bby looking all shabby, so I took all the spokes off, my mechanic has done all the damage to my car, that's done, now he eff'd with my cars image I had to switch it up, I'm pissed about it for real, but I got plans to get another vehicle soon so imma rok out but I'm still low key pissed about it....

  Jennie Edwards
6 months ago
I just visited Advanced Auto on Paxton St in Harrisburg, PA, and I couldn't be happier with the outstanding customer service provided by Stefon. From the moment I stepped into the store, his infectious spirit and sense of humor immediately brightened my day.Stefon's ability to make customers laugh is truly remarkable. He has an amazing talent for turning an ordinary visit to an auto shop into an enjoyable experience. His witty comments kept me entertained while I waited for my service to be completed. It's rare to find someone who can effortlessly bring joy to others, but Stefon does it effortlessly.Stefon's customer service skills are top-notch. He went above and beyond to ensure that all my concerns were addressed and that I had a clear understanding of the services provided. His knowledge of automotive products and parts was impressive, and he patiently answered all my questions with a smile.I believe that exceptional customer service is a rare gem these days, and Stefon at Advanced Auto truly embodies it. His positive attitude and enthusiasm for his work are contagious, creating an atmosphere that is both welcoming and enjoyable.I would highly recommend visiting Advanced Auto on Paxton St and seeking out Stefon's assistance. His infectious spirit and dedication to providing excellent customer service make him a true asset to the team. Thank you, Stefon, for going above and beyond. May God bless you abundantly for the joy you bring to others!Rating: (5 stars)

  Alanna Long
9 months ago
Tonya in there did an incredible job. My parents were on the way home to GA and she went ABOVE AND BEYOND! She helped us and got us in the right direction. I would recommend her to everyone!

  Leila Hill
6 months ago
Great service with great pricing and I was able to get additional vehicle information that I was unaware of

  Edward Joseph Allgood
a year ago
Very knowledgeable staff. Came in for cabin air filter and engine air filter to install on a friends car. They had both in stock. We got to talking and after being a loyal advance customer for years i learned they carry or can order a lot more parts than i ever knew. Keep up the good work!

  Chris
a year ago
Vince is a great rep. I broke down across the street at turkey hill. Once he punched out he took his own time to come over and diagnose the issue and even offered to swap the part on his time, but it wasn't in stock at the time. Employees willing to help like that is how you get repeat business!

  Anya Maria (NvMrsQueen)
2 years ago
Vince and John were super helpful and very friendly they both made my day. No one wants to need a auto parts store but when in need I hope that whoever helps you are as great as John and Vince. They deserve a raise or bonus.

  Kathy Maduke
3 years ago
My auto parts store were "the other guys" when Iived in NJ, but now I have been going to Advance bother here and in Enola. The friendliness and helpfulness of the staff is unmatched! They are so great. The sales are really good, especially with the coupons you get via email. Keep up the good work, Advance.

  Christine Gibbs
3 years ago
These two stars are for the day shift guys that were very rude and disrespectful to my brother! My brother came to return some parts, he lost the receipt to but we're purchase on his credit card. they could have easily been looked up but instead of giving good customer service, those men that worked there proceeded to be very rude and disrespectful and make my brother feel like a thief in the night! First of all they were the wrong parts to begin with that is the reason for the return. Second, these men ,in front of a store full of people proceeded to tell my brother that he was not getting cash back, which was never his intention to begin with, he just wanted the money put back on his card! Then these gentleman, I call them gentleman lightly, proceeded to talk very disrespectful to him. When I called the store to complain I received a very disrespectful response from one of these men and then I was hung up on. So I called the main office in North Carolina! The nice woman I spoke with down there emailed me a receipt which I took down to Advance Auto Parts gave it to them and gave them a very good scolding myself! This is an auto parts store I go to almost every day! these gentlemen in the evening are fantastic! Very polite and very respectful I'm not used to the ones like in the daytime! Advance Auto Parts management at Paxton Street really needs to train their daytime employees a little better! They need to tell them what customer service is really about because we did not receive good customer service that day! If it wasn't for the gentlemen in the evening at that store I would not be a customer anymore and I would take all my friends and Associates with me.

  Zadada Zadada
2 years ago
I needed new wiper blades and since they put them on for you at no extra cost, it was a win win for me! Having Arthritic hands I couldn't do this myself! The gentleman that assisted me was very helpful and it took less than 10 minutes!

  Carlo Elia
7 years ago
The staff is helpful, friendly with relatively quick service. Most items are competitively priced and reasonable. You can order online, use a promo code to save money then pick up at store. Another great service they offer, they'll recharge you battery for free!

  Javish Sanchez
2 months ago
Better than other locations

  Jesse Rose
2 years ago
Thank you Jeff! 2890 Paxton street!! I appreciate your willingness to help me, great customer service from Jeff! I m back on the road and on my way to work.... Battery was super pricey so the customer service mattered 100% in this situation!

  Marty Rothstein
3 years ago
Great knowledgeable people. Good service. You will not find all of the things you might find in the retail stores but you will get good , fast, professional service. Have lots of parts in stock and will work to get any parts not in stock to you quickly. If you are a commercial shop...these are the folks to call or come see.. A +++

  Michael Chuba
6 years ago
Very good experience. Went in to see if my battery was still under warranty since it wouldn't hold a charge. They had to go some testing for about a half hour, which is understandable. It came back with a failure in the battery, and they had me back on the road in no time.

  Joyce J
5 years ago
I wouldn't want to go again. Small store. I asked if the sunshade I was going to buy was returnable. The guy was hostile and defensive. Huh? Might be an indication of the type of customers he's used to dealing with? He looked kinda rough, like he needed a shave and a bath. Luckily I had left my wallet at home b/c I didn't feel comfortable spending money there.

  Dj S
5 years ago
Had everything i needed in Stock, just had to correct the quantities though.The ordering online can be confusing as to if your parts will be at store or are shipping to home.The e-mail confirmation of order can take 10 minutes or more, so you may have to be patient ;-)

  linda brennan
a year ago
Was in town from New York check engine light came on the young man was very helpful came out read the code googled it for me explained what was going on made me feel at ease ..highly recommend

  Draugem
2 years ago
FANTASTIC CUSTOMER SERVICE! Arrived and had a question for a detailed part and they were attentive, listened and resolved my issue in minutes. They are worth of more stars above 5. Thank you!

  Crystal Lopez
6 years ago
Coco is amazing she helped me locate the lights that I need it for my Chevy Trailblazer and then recommended me to her mechanic to put them in for me he didn't charge me but I still gave him money as to show my gratitude .. she is a gem I hope you never lose her she's amazing God bless her and thank you

  Julie Herit
2 years ago
They had what I needed and they helped me find what I was looking for with out any hassle. Good Customer Service.

  Jean Webb
a year ago
I went in to buy a pair of wiper blades. I realize they carry a variety of items economical and they go the extra mile.

  Russel Blust
5 years ago
Prices are high a lot of lower Quality Parts if you have the extra time shop to get internet even through advanced sight you can get cheaper prices more products and probably faster shipping then special ordering through the store

  Steven B
3 years ago
Never answer phone calls, Not even from another store calling them. This location Lacks Customer Care Entirely.Called multiple times as well as had other stores call and NEVER ANSWER....THIS HAS ALWAYS BEEN THERE ISSUE, THEY REFUSE TO ANSWER A PHONE CALL

  Ryan Mandalino
2 years ago
This Advanced Auto local is a great store. The staff in this particular store are very friendly and helpful. Definitely recommend for your auto needs.

  ERVEN THAMES
5 years ago
The crew at AAP takes their time to find out exactly what is needed for your vehicle. I mainly go to them for the positive treatment I get from them. If they don t have it, I will then go to dealership.Thanks AAP

  Charles Williams
9 months ago
This store was "Johnny on the spot". Needed a battery. The check everything and battery was needed.

  Bethany Merritt
6 years ago
I purchased a battery from this store 2 years ago. It comes with a 3 year warranty. Two weeks ago my Lincoln MKZ decided not to start. I jumped it and it started right up. Two days later it's dead again. I jumped it again and took it to the store so they could exchange it. They tested it, the alternator and the starter but everything came up good. The woman that tested it tells me that I HAVE to START my car EVERYDAY for the battery to work correctly. The next day it again won't start. I had to take it in to get new tires, the tire place tested the battery and said it needed to be replaced. I took it back again to Advance, again the battery and such tests fine. He then proceeds to tell me that it is NOT the ALTERNATORS job to CHARGE THE BATTERY!!! Are you kidding me?!? I may have been born at night but it sure as hell wasn't last night! I called corporate to see what I could do as I know its the battery and not something else in the car. They told me they were unable to force the store to return the battery but I could go to another store. I did exactly that, I took it to the wonderful people in Lemoyne, they tested it and BAM it's a bad cell. Imagine that! Swap it out for a new one, no more problems. I WILL NEVER EVER RETURN TO THIS STORE EVER! I SUGGEST YOU STOP GOING THERE AND GO TO THE LEMOYNE STORE! HORRIBLE CUSTOMER SERVICE!!!!

  Chris Evan
7 years ago
I went into this location tonight and the staff was extremely helpful and kind. I highly recommend this location. I've been here a few other times and have never had an issue.