Patriot Collision Center
4.2 (44)
60 State St, Hamburg, PA 19526
(610) 562-9400
patriotautocollision.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Patriot Collision Center provides top-notch auto body repair services in Hamburg, PA. They offer a range of services and amenities, including wheelchair accessibility, mechanic services, and convenient payment options. With a focus on customer satisfaction and quality work, Patriot Collision Center strives to exceed expectations in every interaction.
Services offered: Auto body repair, Body & Trim services.
Patriot Collision Center Reviews Summary
Pros
- Professional and prompt communication and service from start to finish.
- Exceptional quality of work with attention to detail.
- Efficient and timely completion of repairs.
- Excellent customer service, friendly and accommodating staff.
Cons
- Occasional delays in completing repairs.
- Issues with communication and follow-up on estimates.
Suggestion
Improve communication regarding estimated completion times and follow-up on customer inquiries to enhance overall customer experience.
Positive Words
professional, prompt, exceptional, friendly, efficient, quality, excellent, accommodating
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sam n Kel Strunk
6 months ago
From Start to finish this company has been very professional.The accident occured Sunday Aug 4,. We called them the next day and they promptly answered their phone, and explained the whole procedure on what had to be done. Within that day they had the car towed to their place. They handled everything for my mother flawlessly. Within 3 weeks we had the car back to us in superior condition. They did a fabulous job!I just want to add that we originally were going through another company to fix the car and they never responded to our phone calls until several attempts later, and upon finally reaching someone they were extremely rude. I did not waste any time in finding someone else and Patriot was that choice. They very very helpful and kind.Thank you everyone! Will definately use you in the future should we need to!
Bethany Kramer
2 months ago
I needed my door straightened out before the dealership would put replacement parts on my vehicle. The gentleman who assisted me was very kind and honest/helpful. He had me in and out within 20 minutes and I could not have appreciated it more! I hope to never need their collision services in the future, but if I do, they will be the first place I call!
Jeff Z
7 months ago
Ben and his team did an excellent job fixing my car after a deer hit in June. I was super stressed out and probably drove him crazy but he made sure my car got done right. The work was perfect and they went above and beyond!Service: Body & TrimService: Body & Trim
Christine Krammes
a month ago
Very good at keeping us up to date on the next step while our car is there.
sir entynchano
a year ago
Service was phenomenal. It was a small job but Roger did my estimate within 10 mins. and completed the work the very next day in less than 2 hrs. He addressed all my needs, went above and beyond, and the price was great. Thank you.Service: Body & TrimService: Body & Trim
Gregory Wood
3 years ago
Ben and Jamie are phenomenal owners.The top notch quality, attention to detail, and overall work is the best in the area.Before and after
Daniel Kofchock
2 months ago
Always great service, always goes above and beyond for their guests
KSguitarmusic
3 years ago
I went there for repairs to my '95 Buick. First of all, they took the time to respond to any and all inquiries I had (and there were many) being that there were a few potentially complicated issues involved. They were very friendly, professional, and courteous. The job entailed restoring the original pin striping, so they did the research to make sure it was done era-specific to the make and model. It came out beautifully, as did the total repair job. The areas that were fixed look good as new. My highest recommendation to Roger and the team at Patriot. They go 'above and beyond' for you. Glad I went there, and will again without hesitation.
Natalie Lesher
8 months ago
I would highly recommend servicing your car with Patriot. They are so kind and knowledgeable. Always go the extra mile!!
Paul Kofchock
2 months ago
Excellent customer service and quality work!
K Grant
2 years ago
The owner was outside and came over to me immediately. He looked at my car, wrote some things down and emailed me a quote within a half hour or less. The owner was very nice and professional.
jusgoonin
5 years ago
I crash my Ram 1500 Laramie that I got from local dealership. I called them they recommended a place where we brought my wife s new Jeep Cherokee to when someone keyed it. They did a great job on her Jeep, I figured why not. Now I didn t get my truck there until Thursday oct 4 and insurance made it Friday. Patriot said we can have your truck back oct19th which I need to make money. The week of the 19th they were going start working which they started about Tuesday evening 16th I didn think they would have it finished by Friday and to my surprise they did. They call at 415 and takes me 45mins to drive there, Tara hung around for me until 503 ON A FRIDAY! Thank you guys so much I really appreciate it and my 60k dollar Truck looks like a Million bucks!
Dave Schwartz
11 years ago
Patriot recently towed my sister-in-laws moving truck and attached minivan after she had become medically incapacitated during a long trip. Despite the fact that they didn't have any of the vehicle keys they managed to get the minivan into a secured storage garage to protect the contents. Afterwards they displayed genuine compassion for me and my sister-in-law.I would highly recommend them.
Joseph Strauss
5 years ago
My $70000 Jeep grand cherokee front bumper was damaged at a local dealership they sent it down there to fix it cause it got warped and to fix a chip. theythey touched up the freshly painted bumper with a brush and touch up paint horribly and they couldnt get the bumper to fit correctly still instead of calling the dealer back saying the bumper needs replacment the decided to take it apond them self to just industrial glue the front bumper to the car. Now the bumper wont come off with out having to break the bumper off at the corners and the shop was proud of what they did and tryed hiding that they glued it when I called them out they started giving an aditude I highly recomend not going here if u care about your vehicle
Dave kingofstuff
4 years ago
The bumper and truck of my car got smashed up in an accident. Took it to them. Got it fixed. The inspection was running out so i got my car inspected and the guy said he couldn't even tell that work was done to it. Great job
Scorpio Holster
3 years ago
Awesome service. Very friendly and down to Earth. Are not condescending toward you like some shops. Not looking forward to crashing again...but would definitely use this shop again.
Tracy
4 years ago
Worst experiance ever... Took a month to get my car done.. Told me to use thier car rental service with atole from me cuz patriot had my car longer then needed sat in the lot a week extra without being worked upon when call them the only answer i got was Yea no help at would not recomand thia at all.. Also when got my car back had to return it because the wheel alignment was messed up
Cameron Madara
3 years ago
Had to fix the fender on my Subaru which requires them to take the door off. When I got the Subaru back the door had lose parts rattling in it and the window wouldnt roll down all the way. Terrible service!
Duckie Is a dog
3 years ago
Super fast and great job hopefully i will never need to body work done again but if i do i will use Patriot
Barry Strohl
3 years ago
Miss Priss the office Girl , has a personality disorder or some sort, what a attitude towards customer's , maybe she don't like people, she should seek employment of what she actually likes to do, because working with people is not her best qualityService: Body & TrimService: Body & Trim
Erin Mooney
2 years ago
Great customer service, kept me up to date with the whole process.
Diana Applegate
4 years ago
Roger cares about the quality of work done there and makes sure customers are satisfied with results.
William George
3 years ago
Went for an estimate. It's been three weeks and not a single return phone call or email.
Judith Kutt
3 years ago
They did a great job. Will use them again.
Janine Flammer
3 years ago
Staff is very friendly and I always have a good experience with them!
Wesley Gehman
3 years ago
Very professional and great work done here.
Robert Burnish
a year ago
Very helpful and friendly service
Carrie Hartley
5 years ago
Excellent customer service!
Melissa Walerski
3 years ago
Very accommodating and communicative.
Franklyn Woodruffe
4 years ago
Good place