Outten Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Riker
3 weeks ago
So far so good. Since my Kia went into limp mode and started bucking and running like garbage, they were able to get it in and diagnose it pretty darn fast, and let me know Kia was covering a new engine. I got this Kia soul as a free rental. I might have more to say once parts are in and they get to fix it all. Bud, who is a newer service writer took care of me and also had some veteran help answer some tough questions.

  Lisa Weaver
3 weeks ago
After a bad experience at another dealership, Outten Kia and Abbey went above and beyond! We drove over an hour to get there and will go back to buy from them again if we decide to get another Kia. After a few days of driving my new 2024 Kia Carnival SX Prestige, I love it more and more each day!

  Donna DeLuca
2 weeks ago
My first time visiting this dealership. ALL employees that I encountered were extremely nice and helpful. The only thing I think needs improvement is the waiting area. I've been to many dealerships over the years and this one was the worse. I don't know how they would have handled it during covid because you had to sit right aside of all the people. Choice of snacks wasn't good either. They just need to expand area to be more comfortable and safe when you're expected to be sitting there for hours.

  Jodi Weldele
a month ago
By far the easiest car buying experience I have ever had! When we got to the dealership we were promptly greeted by Chastity who is a ray of sunshine, had a test drive, and sealed the deal. I spent less than two hours at the dealership. Justin had all of the documents in order to sign, very efficient with absolutely zero hassle. Highly recommend.

  Kattya Schnitker
2 weeks ago
I love Outten Kia. The workers have taken great care of me and my family right from the start shopping for a reliable family vehicle. They have been very friendly and accommodating to me and have made sure that we are driving in a safe reliable vehicle! Their service department is the best and I have not had any costs that I feel are unjustified ever! The prices for labor and parts have been affordable and the quality of the parts for my vehicle have been amazing! I have owned my vehicle for 6 years and I love it! Outten kia staff has taken care of us and our car above what I have ever experienced anywhere else over the years! I have nothing but great things to say about them and I will buy any future vehicles from them!

  Mike Faust
2 weeks ago
I live out of state, on my way to P.A. something didn't seem right in the front end. I stopped there Good Friday without an appointment, I explained that I was from out of state, when I was going back, my problem, and if they could at least look at it, which would give me time Saturday to get a rental car to go back if it needed to be fixed.They were able to get my car in, checked out the front end, suspension, & new tires.I appreciate what they done in short notice, to help me out.

  Mike Kyriannis
3 weeks ago
I had a throughly pleasant experience dealing with Chastity at Outten Kia.She responded promptly to me and accommodated my requests to the best of her ability.Outten Kia had the exact vehicle we wanted. Provided a test drive on the day and time we wanted and had my vehicle spotless and ready for pickup the day and time that was convenient for me.We love our new KIA.

  Melissa Schaffer
2 months ago
Our family has bought three cars here with no regrets. Staff are informative, helpful, accommodating, and go out of their way to keep their customers happy, and cars affordable. No hassles, no problems. We are very appreciative of the stress free car buying experiences we have had here. Special shout out to Jacob!

  Jean Roe
a month ago
Outten Kia in Hamburg their staff was very friendly and treat us with respect and were very helpful in getting us in the truck we wanted. Our sales person Abby made us feel very comfortable. We will be returning to them when we decide to get another car.

  joe spies
a month ago
I had an issue with my Kia and Kathy and Bill in the service department went above and beyond to help me resolve the issue. They could not have been kinder or more polite..They were patient because I did not understand some of the technology in the new vehicle. They represent the best of Outten Kia. Also, when I went to sit down to wait in the showroom, a young lady came over and asked if I needed anything and I explained to her I was there for Service, however, she could not have been kinder just as if I was buying a new car from her. If you re looking for a dealership that not only cares but follows up after the purchase and make sure that you understand everything and shows you and then let you do the work yourself to make the computer operate properly. This is the place to go.

  iris mckown
a month ago
The best service! I got a brand new Toyota in November of last year HATED IT! went to Outten Kia and chance helped me tremendously. Super friendly and nice team there! LOVE my K5

  Hayley Stokes
2 months ago
Very pleased with Outten Kia. Abbey was helpful, kind and caring throughout the entire process! I never felt pressured into any decisions, and was able to have all of my questions answered during and after purchasing. Staff was thorough in making sure the entire experience was smooth and easy.

  Cinny Reidler
3 months ago
Richard (in Service) worked intently and meticulously to make sure my repairs were covered by my insurance in order to decrease my costs appropriately. The work got done efficiently and I am TOTALLY satisfied again with their Service Department!

  Britanni Aldinger
10 months ago
I have been on the verge of trading my car or just keeping it. I decided to reach out through the text chat for some information about a vehicle. I ended up trading my vehicle:) it was the best decision I made. Better safety qualities and it s new, fresh start! Chastity was the one who took care of me through it all! Everything was well explained and she was very patient with me. No hassle what so ever and she is still answering any questions I may have about the vehicle:)

  Scott Schaeffer
3 weeks ago
Great customer service and service is always done in a timely manner. I have always been impressed that Kathy always knows me by name whenever I come into the service department. That personal touch makes a big difference to me!

  Cindy Hendel
9 months ago
I had a great experience with Chastity my sales person! Very helpful and polite! I bought the Forte GT line and I absolutely love it! I will definitely be back when my 3 year lease is up!

  Marco Frutos
4 weeks ago
Was one of the best experiences i've ever had at a car dealer, Chastity made the whole process comfortable and smooth. Let me test drive the car, was very knowledgable on the vehicle, and warranty. I highly reccomend this dealer everyone was very kind and helpful.

  michele yeakley
a month ago
Excellent service. They fit our vehicle, after a break down, in sooner than original appointment date. If you want a trust worthy kia dealership that cares about meeting your needs as soon as possible this is it. They are the only kia dealership we will go to anymore. And they are further away from where we live.

  Andrea Schwartz
2 months ago
I have always had great experiences with Outten Kia whether we have purchased new or previously owned vehicles. Prompt responses, great service, no hassles, clear explanations! And I am so happy with my new Kia Niro!

  Kristin Newpher
4 months ago
From setting up the appointment to picking up my car, Outten Kia made the service process so easy. Matt was very helpful and explained in depth what was done to the car.

  Neal Salesky
a month ago
Had the washer fluid pump replaced. QUICK service. Took my car in right away at the pre-arranged time and got me out within an hour. Very pleased.

  Alanna Sheetz
6 months ago
My overall experience from beginning to end has been almost all pleasant. The employees were all really kind and I didn't feel forced to purchase my vehicle. Which I would have left if I felt like they were all about a sale over making sure I was doing the right thing for me. The only issue is the emissions and inspection wasn't done so I was riding dirty for the day but once they caught it they fixed it ASAP. And there was an issue with someone in the vehicle and they ordered the parts right away.I am overall very happy with my experience.

  Sharon Shirk
4 months ago
My experience at Outten KIA was excellent! Everyone was welcoming and very helpful. The entire step by step process moved seamlessly from start to finish. I am very happy with my purchase!

  OldManAaronG
2 months ago
Jacob and Justin are the two most handsome people I have ever seen working inside of a car dealership.One time I saw Jacob rescue a burning orphan from a building that was infested with sharks.Justin is the only known human to have defeat the ghost of Davey Jones in a game of pickleball.5/7. Perfect score.

  Cynthia Ambrose
4 months ago
I was really nervous to get my new KIA serviced at a dealership, due to having a awful experience with my other car. But it was a amazing experience from scheduling the appointment to the service. I believe I found my family at Outten Kia. Thank you

  yaritza bermudez
a week ago
I always have a great experience at outten kia in Hamburg the staff are always so helpful and Kathy is always looking out for the customer concern. I give them a 5 star

  Sarah Stivason
7 months ago
We were very pleased with with our experience with Outten Kia. They went out of their way to make sure we were pleased with our new car. We drove over 3 hours to get the exact car that we wanted and we were not disappointed. Chastity was amazing as well as the rest of the team. The only down side was we were told that we were would have a full tank of gas to get home and I think that may have just been an oversight but not a big deal at all. Overall, we re extremely pleased with our car and would highly recommend them when you re in the market for a new car.

  Stephen Bescript
a month ago
A free inspection should be free not $70 plus I got charged for the omissions test and I only had 1000 miles on since last inspection. I m not happy and I ll never come back.

  Doris Schappell
5 months ago
Our Sorento 2021 had a recall to check the transmission in Jan. They checked a few things and declared it just fine. By mid August, the transmission was not shifting out of 1st gear. We had it towed on a Monday to the dealership and waited for a call. Didn't hear anything by Tuesday and so called to see if it was there and when they could get to look at it. We were told not until at the earliest the following week.We called the following week and they said, oh no not until next week. Nothingwas ever said about a replacement vehicle until we brought up the subject. Then we were told where to go. Enterprise was very accommodating. We have 2 large dogs that have to be transported and Outen originally approved a small SUV that they never would have fit in. Enterprise realized this and contacted them for a larger SUV.To make a long story short, it took over a MONTH and at least 5 phone calls to get the transmission, which was under warranty, replaced.Your name says Sales and SERVICE!

  Patricia Howells
a month ago
I was very pleased with the fact that they had the parts to finish what they needed to have my car inspected. Everyone was very nice to me.