Smail Mazda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dane Summerville
6 months ago
Great Mazda dealership that typically has inventory, which these days is a positive. Krill Pavlychenko was the salesman that helped me. Although I purchase a different car other than a Mazda, Krill was very knowledgeable & friendly. The dealership is under construction and is a little chaotic at the moment, but Krill found several vehicles for me to test drive.

  Brittney Hall
a month ago
JD was fantastic to work with! Extremely nice and full of knowledge. He made buying my new car quick and painless. Everyone I came in contact with at Smail Auto was friendly and helpful. I highly recommend them.

  Shannon Casper
3 months ago
My salesman, Andrew Roberts, made buying a brand new car seamless and exciting! The employees there were very helpful, and provided a wonderful experience to buy a car! Sometimes the process can be a lot, but they made it feel easy which allowed me to focus more on what I really wanted from my new car. Highly recommend Andrew and the crew here! :)

  Beth Ott
2 weeks ago
Let me start by saying that until the day I was actually picking up the vehicle that I was purchasing, I was pleased with the customer service I had received while shopping for a new Mazda. However, when it came time to sign the paperwork for my loan and temporary registration and title transfers, I noticed that the Purchase Price listed was even higher than the Total MSRP for the vehicle and there was no indication anywhere on the forms that I was being billed the green tagged discount price that was offered by Mazda and used 2 days prior to quote my payments after trade-in. Upon me pointing that glaring discrepancy out, Greg Williams insisted that what was listed was the correct purchase price. It wasn t until I showed him an email I had that listed the actual purchase price (which was nearly $1500 less than what they were going to try to charge me), that he stopped denying that what was on the paperwork was correct. No real apologies were offered to me when I pointed this out and told him to correct the price other than a very scripted and insincere, oh I m not sure why it pushed through that way. Greg also made sure to cover his butt several times by passing the blame onto someone else stating, I don t compile the numbers. After the forms were corrected, I then made Greg go line by line with me, while I verified the math on the new paperwork, because at that point, I did not trust that everything else would be accurate. After verifying, I signed off on everything and walked out of the finance office for delivery of my car with Michael Stanley, the salesperson I had been working with. While sitting in my new vehicle, after signing the title forms and temporary registration (which stated that my new vehicle had 12 miles on it), I noticed that the odometer had 205 miles on it. I asked Michael why the paperwork listed it as only having 12 miles and Michael acted surprised by this. I asked if the paperwork needed to be re-done, upon which he replied, it won t really affect anything. At that point, I told Michael that that was strike two against Smail Mazda and he asked me what strike one was. I told him the purchase price was listed at nearly $1500 higher than it should have been when it came time to sign the paperwork. After no real apology from Michael, he uncomfortably asked if I needed him to show me any further features of the car and I stated that I did not. As Michael got out of my new vehicle, he said, when it comes time to give a review, instead of giving a bad review, can you just forgo giving a review since you aren t satisfied with what happened today and that will reflect poorly on me? Clearly Michael was more concerned about how a customer s honest review would impact him and the dealership than actually being honest and apologizing for such a glaring price discrepancy (that one couldn t help but think was a shady business practice that is commonplace). Buyers beware: ensure that you very thoroughly inspect each line item on your purchase form. I also suggest that you take pictures of any paperwork that the employees at Smail Mazda write quotes, payment projections, APRs, etc. on so that you can compare and verify those to your paperwork when it comes time to sign and purchase the vehicle. I can t help but think about how many unsuspecting buyers who put their trust in the staff and employees at Smail Mazda, who might not look as closely at the numbers and be taken by them. I love my new vehicle, but I will absolutely never deal with Smail Mazda in the future.

  6274 Online
4 months ago
White-glove service by salesman John S., informative and direct with zero pressure or hype. Vehicle prepped and made available quickly. Fair price. Pleasant buying experience, would recommend.

  Patty Glinkermsn
a month ago
Great experience buying our new CX-5. Salesman, Andy Roberts listened & found the vehicle with Al the bells & whistles I wanted. F&I went great no pressure just explain all our options & helped us pick the best for Us. thank you Smail s Greensburg Mazda.

  Jake Shivetts
4 months ago
My experience buying my new Mazda was incredible. It was an absolute grand slam deal that I just simply couldn t pass up on and I m loving my new car more everyday. Christian Trueax was the sales professional I worked and he made the process so easy and fun!

  Kim P Nuckles
5 months ago
We had the most pleasant experience and smoothest transaction I've ever had at a car dealership. We live out of state and were searching for a Mazda for our daughter. We were connected with John Skowronek and it was a perfect fit. There's always some trepidation when buying a car (especially one you haven't yet seen in person). John was kind, informative, and quickly responded to our questions and concerns without being pushy, (which I really appreciate). I highly recommend John and the dealership and would purchase a vehicle again from them in the future. 5+ stars!

  Shelley Menear
4 months ago
My best car buying experience by far. Patrick was friendly and knowledgeable and worked with us. From test drive, financing, to out the door, everything went smoothly. Would purchase from here again.

  Daniel Sowers
a week ago
JD was great, worked hard to make our deal happen. Great staff all around and love our new CX-90.

  Lisa DiBernardo
6 months ago
My experience was outstanding. Rob J my salesperson has been working with me on my purchase for a month. Very thorough and pleasant to work with. Greg in Financing also did a great job with that end of the transaction

  Marcia Snyder
6 months ago
My experience with Smail Mazda and sales person Michael Stanley far exceeded my expectations. Michael Stanley made sure I felt comfortable throughout the entire buying process and answered all my questions honestly.He even went above and beyond when I discovered I had left items in the car I traded in by mailing them directly to me.I would absolutely recommend him and this dealership to anyone that is looking for a new car.

  stacey rehak
2 months ago
The dealership had my car from Saturday afternoon until Monday at 4:00pm. I only took it in for routine oil change and tire rotation. Complimentary car wash was listed on the package I selected online. I was very disappointed that it was not washed. It was covered in road salt and it was even more dirty inside because no paper floor mats were put down.

  Andrew Roberts
2 months ago
Wonderful painless process at Smail Mazda. Got my new CX-30 just in time to beat the winter weather and it s tackled the snowy weather like a champ!

  Rico Oakenshield
3 months ago
Relaxing & no pressure car purchase. We went in for the CX-5 but pivoted to the CX-50. Lloyd was patient and helpful. Love our new car.

  Carly Taggart
5 months ago
I had a fantastic experience buying my Mazda from the two coolest salesmen, Kirill and Andy. They were very honest and we joked around the whole time. I really appreciate you guys and making it easy! Thank you again :) 10/10

  Skensor
4 months ago
People are nice and helpful. Will work with you if you have an issue. It is very pricey, but that is to be expected with dealerships in general.

  Brittany Kulcsar
a week ago
Five star experience dealing with Smail Mazda! I have used Smail in the past and decided to come back again, but this time for a purchase. I traded in my lease for a new Cx-5, and was only at the dealership for a short time. The whole process was pretty quick and simple, and I was able to lower my payments by quite a bit, which was the goal for me this time! Thanks Lloyd!

  Julie anne Hager
2 months ago
Good experience. Wish I could have gotten a little more for my brand new trade but overall. Mike was a dream to work with!

  DAVID ANTOLIK
3 months ago
Smail Mazda was the best experience I ve ever had buying a new vehicle.Friendly, straightforward and honest people.

  jill oplinger
3 years ago
We are thrilled with our "new" Mazda and the extra attention and service that Smail provided to insure we drove home what we wanted. Brian Ulery went above and beyond and treated us like family. Thank you!

  Oksana Maria-Lylak Keenan
6 months ago
All I can say, from the bottomOf my heart, my healing brain and beyond is THANK YOU! I came in asking for Brian and I met Matt! Aaaahmazing sales and service coordination! Greg helped me with finance and is my brother from another mother .married to a Ukrainian beauty! And the Sales Manager (whose name I forgot) but is a problem solver beyond repair and belief helped me solve my insurance questions like Geico! I have never been SO Satisfied, So taken care of and SO SAFE, as I was at Smail Mazda!Thank you everyone! For making my story of hope and Baby James with a reliable set of wheels a happy one! I would cry ..but we Ukrainians don t do that! We live on spite and Vodka!See you all really soon! OMLK LLC! Sincerely,Your sister in arms and hope

  Katrina Goodlin
7 months ago
Amazing experience! Lloyd was incredible and made the whole process smooth and easy. He even explained to me how everything in the car works down to MyMazda app!!

  Rosemary Domasky
6 months ago
Patrick was very helpful to make sure I knew everything about my new vehicle before leaving the dealership. Very friendly made my experience very pleasant.

  Sam Davidson
9 months ago
Scheduled service for my CX-5 with a loaner over a month in advance, arrived at the dealership to drop off my vehicle and was told no loaner was available.I decided to just wait, everything seemed ok at the time. It s now 10 days later, my car has been getting louder and not running as well, and I come to find out it s because they left my vehicle over a quart low on oil!I ve been similarly dissatisfied with Smail GMC next door, I decided not to leave a review on that but maybe I should have. Would not suggest servicing at any of these places.

  Trish Fletcher
a month ago
The appointment went smoothly. No issues. Everyone was very friendly and professional.

  Autumn Miller
3 months ago
Matt patiently helped me find the right car for me. It was a great experience!

  Nicki N
a year ago
The Smail Mazda team was an amazing group to work with. They helped me get my first vehicle. It was the smoothest transition. I really appreciate everything they did and will continue to do for me. Thank you.

  Mike Tepper
2 days ago
Good experience, no issues, quick and friendly.

  Mary Beth Brevko
a year ago
Just purchased yet another vehicle from the Smail Family Auto Group in Greensburg, PA. I purchased a new 2022 Mazda CX-30 Turbo. The buying process was as smooth as always. The Salesman, Lloyd, was extremely attentive, informative and just easy to deal with. The Finance man, Nick, was stellar as always. Purchasing at this dealership is as easy as you can get. I never considered any other establishment for my new car purchases!