O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Kasprzyk
4 years ago
The staff is happy bunch. They greet you, even if they are going engaged with another customer, when you walk in and can keep focused on the task at hand while still carrying on a meaningful conversation. I like this place.

  Andrew Zern
3 years ago
Great customer service from Chris. Helpful and knowledgeable. I ll go to O Reilly s over Advanced Auto for my parts. I really appreciate the help he gave in getting me the right tools I needed to repair my engine.

  john novak
11 months ago
Was looking for a hydraulic line that I needed made. No problem here. The guy hooked us up nice

  Jennifer O' Really
3 years ago
Top of the customer service to ya! It is quite obvious that the sales associates here are not familiar with basic customer service. I went in on Monday at around 8 p.m. to buy two headlamp bulbs. I approached the counter and simply asked for a part number and an aisle number. I said that I didn't need anything else, including any help. The sales associate behind the counter gave me 9003 as a part number but wouldn't tell me which aisle to go to. Then he came out from behind the counter and began walking through the store. I asked him again which aisle number, but he would not say. Eventually I followed him over to aisle four and asked him again, "Is this where it is?" He did not reply. When I walked up to the headlamp bulbs where he was standing, he began explaining all of the different kinds that were available. I looked at him and said, "I really don't need this help. This is why I asked for only a part number and an aisle number." Reluctantly I bought the bulbs for a price of $34 and was offered a rebate form to fill out in order to get $15 back. I later discovered that Walmart was selling these exact same bulbs for $19.99. I went there and bought them. The following day I went back to O'Reilly's in order to return the expensive bulbs and avoid the hassle of dealing with a rebate form which, after you do the math, would have saved me less than $0.50 over buying from Walmart - not worth it.When I came in with the sealed, unopened package of headlamp bulbs and said that I wanted to return it, I asked a new salesperson if he needed/wanted a reason why I was returning them. He told me that he did not care why, but I could tell him anyway. He started laughing, and then another sales associate started laughing maniacally as if experiencing a mental break. I had to wonder if maybe O'Reilly's was conducting some sort of hiring program for those with special needs? I have no idea, but I just wanted to return the item, get my money back, and leave, but clearly these two people knew even less about how to conduct themselves professionally than the guy that sold me the bulbs in the first place. This is the absolute last time I ever go to O'Reilly's for anything.It was a lot of money, a lot of hassle, and a lot of wasted time.

  lisajane125
5 years ago
I wish I could rate it a '0' - The guys that work here are total pigs who hit on any attractive girl that goes in. My girlfriend was asked for her phone number in such a disgusting way from the guy ringing us out while we were in here I almost lost it. I know people can't tell who's together and who's not, but she is my girlfriend so this completely pissed me off. Not only that, but them behaving like a bunch of dogs in heat and checking customers out is such an unprofessional way to behave it is ridiculous. Never going back to this store due to the immaturity and ignorance of the employees.

  Mike Maleski
a year ago
Love this place best auto parts store everEmployees are awesome and helpful so many good things to say check it out

  Steve
5 years ago
Bought a turn signal bulb there. I asked if they could put it in. They were so nice, had to take off several parts to get to it. They accomplished what I would not want to do at my retired age. Thank you sooo much.

  Delilah Fouse
a year ago
Very ignorant to customers looked and talked to me like I was stupid they lost 800.00 order part Heavy set guy in the evenings has an attitude problem never will I go there again

  John Snicker
4 years ago
Very friendly service, helpful in assisting me on getting the best parts for my vehicle. Prices are responsible and they price match.

  Glenn Cawood
2 years ago
While waiting for my car to be towed, the employee searched on-line, assisting me in determining what my exhaust code meant and if it was covered under my cars warranty which it was! Thanks!!

  Shawn Koschik
5 years ago
Great customer service! Found everything I needed. I will be going back next time I need to visit an auto parts store.

  Gess Family
4 years ago
It was great they had the parts I needed in stock and with a lifetime warranty, and at a competitive price. They also price match

  Mike Bryner
a year ago
Really nice people great choices in show room

  Dexter Carey
3 years ago
Could not answer the questions I had and gave the wrong parts than would not return the part it was crazy very uncaring of your needs

  Timothy J Merkel
5 years ago
Staff was great they had the parts no one else did.My new parts store!

  Kimberly Dickey
2 years ago
Cassi at the kittanning store. Really knows her stuff about the parts she sells. Best customer service.

  Bubbles G
6 years ago
Purchased an OEM catalytic converter for my car. They were so much cheaper than their competition.

  Lisa Budz
4 years ago
Awesome staff, extremely helpful! Prices are comparable to the other auto parts stores...

  George V
6 years ago
They carry the brands I like. WIX filters are the best and they have them

  Gary Serpico
3 years ago
Awesome experience , in this location, they saved my Christmas gift project.

  Jesse
a year ago
staff are usually helpful if you need assistance.

  Jesse Parks
5 years ago
Great staff but parts failed had go to napa

  Nelson D. Noel
6 years ago
I have an 18 year old car and they can get the parts I need to keep it running.

  tamili smith
5 years ago
Go to place for transmissions , etc. Just call and ask for Justin, go to man. Thumbs up !!!

  Daniel
a year ago
Junk parts !!! Waterpump literally exploded after 10 miles !

  Mark Hannah
8 months ago
Helpful and friendly service

  Peter Biernesser
6 years ago
Pricing, service, and selection were all great.

  Wendwll Hickey
a year ago
Always get the right parts

  Brandon Hughes
4 years ago
Had what I was looking for at a great price.

  RC ME
4 years ago
Very nice Establishment treated Professionally