Valley Tire Pros

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Gennaro
5 months ago
Had a 5 year warranty on my battery that I purchased at a different tire pros out of state. Battery was dead after two years. Had to drop off my car. Left it Thursday at 1 pm. Didn t get to it till Friday evening. Got the runaround that they had to put the battery on a overnight charge, test the battery, and it tested positive- confirmed it wasn t the alternator. So Terry said they can t honor the warranty if it tests positive. Lo and behold- battery dead again in a few days. Needing jumped. Didn t want my car out for several days again to maybe get a prorated replacement. I gave two stars because Terry was kind enough to call me after hours on his personal time to check on me. So that was nice. But still disappointed with the runaround and time it took. So I m at autozone and had to drop $220 on a different battery rather than dealing with that. I get it, he s got processes he has to follow for the warranty. But still a major inconvenience. The battery tested bad for AAA when I got jumped and at autozone. So I don t see why they tested it and said it was good therefore could not replace it. Would recommend against tirepros and especially their warranties now. I bet terry would ve possibly replaced it at a discount if I went back. But I sure don t have the time or the possibility to find out

  Misty M.
4 weeks ago
They are amazing. They don't do sloppy work so they catch more than other companies I've been to.Reliable, priced decently and great customer service.I won't take my car any where else

  Michael Laskey
4 months ago
I'm a lifetime customer. They're absolutely awesome, trustworthy , pleasant and honest. I've always wondered where the good machanics are and found them. They've never directed me wrong. I know my vehicle is in good hands everytime I have to get repairs. Thank you Terry and your employees

  Kevin Timko
3 months ago
I've been coming to Valley Tire for repairs for the last few years, and I'm always given a straight, honest answer from Terry and his crew. Appreciate the honest and quick service from everyone here.

  jamie ingram
8 months ago
This establishment was absolutely fantastic ,we have a rv and needed 10 ton jack for the tire to be replaced these guys are great fast and gets the job done on the way out we where ready to Pay and the guy stepped out and said all good. Wow what a blessing to have such great customer service. We will be back to purchase 6 new tires .Thanks

  Missy Smith
a year ago
Terrible customer service. I called ahead of time with details to the rim/tire size to ensure they were able to accommodate the size. Other individuals with the same setup recommended Valley as that s where they had theirs mounted. The woman answering the phone was very nice and said she would check with the boss. She called me back saying they could mount the tires on the rims. My husband took his truck over to have it done and the gentleman was very rude. Immediately said, nope I m not touching those from inside the building without even looking at tires/rims. Waste of time. I would be appalled if that s how my employees ever treated a customer

  Anton Kotok
a year ago
Great customer service and reasonable prices, had an issue with a tire and Terry was able to get me in and out 30 minutes before closing. Will definitely come back again in the future!

  Karle Lyons
6 months ago
Valley tire pros got me serviced quickly, efficiently, and they were very nice. 10/10.

  Rich Monroe
a year ago
Always a great experience here. From diagnostics to vehicle pick up. Customer service is excellent. Rick has always done an amazing job, very knowledgeable.

  Elizabeth Cox
3 years ago
I will never go to another garage again. At Valley Tire it is quick and easy to schedule an appointment, getting in within a day or two. They are always very thorough and fair. Terry even took the time to show me what repairs were needed to pass inspection. They quoted a price but actually came in under because they got the work done faster than anticipated. They are extremely knowledgeable, fair and honest.

  brian randall
3 months ago
Very quickly got me repaired and out of there

  Scott Womer
2 years ago
Professional, genuine, timely, high character people that help the company run.I had major problems with a local company that would give me the run around and honestly wouldn t even try to figure out the problem , would just clear my engine diagnostic problem and send me on my way,but Valley Tire was honest, helpful and also truthful so I can get fixed what I needed to get fixed.I drive a Chevy cruze and explained the problems I was having and was able to get the car fixed right away.I highly recommend getting into Valley Tire and speaking to Terry high character guy, who gives you a straight informative answer of your vehicles problems, as he s been in the business for over 30 years.No BSFive Stars

  Andy Mckowan
3 years ago
Terry and the crew have helped me out more than a few times over the years. He s always honest and gives me a straight deal. I get tires there exclusively and most of our repair work. If you re looking for someone you can trust that will treat you right head to Valley Tire and skip the dealerships. Terry is usually who I ve dealt with but honestly everyone there is super pleasant to work with.

  Andrew Cempa
2 years ago
Driving a motor home on a long interstate trip and had to replace two tires. Called on the road and Norm told us he could mount them as soon as we arrived. Great price and in and out in just over an hour. Ben and the other technician earned a $20 tip each.Wish they were in my home area, I would have Valley as my go to tire shop.

  Dennis Croxall
3 years ago
Took my trailer tire in to have a faulty valve stem replaced.Not only did they take the tire in straight away, fixed it in 10 mins and placed it back in my vehicle so I didn t have to lift it ( large, heavy tire from a boat trailer), but also did not charge me! The guy was also very friendly and courteousValley tire, thank you. You now have a loyal customer with three vehicles that will all need new tires sooner or later. I know who s getting my business in the future.

  Antique Gallery
3 years ago
I had low tire pressure in one of my tires. Terry said just come in in and we will take care of you. And they did in a very timely matter. Terry and Julio are awesome to work with! I m a repeat customer and will continue. My daughter and mother are now customers because of their great service! Thanks!

  zachary scott
3 years ago
It's funny, I've owned several businesses in Erie PA for the past 10 years, and not once have I seen something so pathetic within those 10 years as this establishment. I believe that I've been in business so long because I'm extremely honest and fair with my customers, a trait we simply don't all possess. I took my car in for a new tire, and when I went to pick it up, my other tire was completely flat. I was told that it was worn out as well and couldn't hold air and I would need an additional 200$ for a new one, then I was told that I needed another 1400$ worth of work done to that side of my tire as well, but when I took it to a different garage, they informed me that none of the problems I was told existed. I then asked if someone might be able to try and put air into my tire, which they did reluctantly, and look at that, as luck would have it, it held air with no problem, and still holds air to this day. What a joke! Do NOT waste your time or your money at this place. I understand that times are arduous with the pandemic going on, but this is just down right slimy, pathetic, and shady. Very very poor business ethics. I feel bad for this establishment and the people they truly manipulate and take advantage of.

  Wim Talma
2 years ago
We came in to replace all 4 rear tires on our rental RV because Terry was able to convince Cruise America travellers assistance to do so. If not for Terry Cruise America would have send us on the road with minimal thread.The crew stayed longer to replace the tires and we were on the road again in less than two hours.Would definitely use Valley Tire Pros services again.

  Christie Riley
a year ago
What an amazing company - we are from Ontario and blew a tire on our motorhome - we tried 5 different tire shops and finally found this one - we are greatly appreciative for what you did for us. Thank you so muchService: TiresService: Tires

  Anne Harmon
2 years ago
They were very helpful with our flat tire while on vacation. They gave us a great deal on a new tire when ours could not be fixed. Thanks for great customer service!Service: TiresService: Tires

  Josh Hatley
a year ago
The service guy Josh was amazing and very thorough about his job and did stuff that normally you don't see like cleaning threads and wheel base and explain what he was doing very professional with customerService: TiresService: Tires

  dereksun
2 years ago
Terry and team are professional, and got all six tires installed on our RV within a couple of hours on the same day. Very professional, and would highly recommend!Service: TiresService: Tires

  David Kim
4 years ago
I wish I could give a minus star on review. We took the truck to change new tires and it took a day to change them. However, when we got our truck back, the steer tires weren't straight and the truck was shaking like crazy so we took it back to the shop. What they said was they took out the weights to balance, which were in the old tires, and they thought the tires didn't need it, which is apparently NOT. Also, the new tires they put had flat spot from the factory so they had to change another brand tires and took a week to CHANGE NEW TIRES AND BALANCE THEM. Our truck wasn't like that before we took it to this shop at all and even after we got our truck back, it's still shaking. We lost a week to make money to pay our own bills and stuff but we still have to pay them for their work (even they couldn't fix it at all). I'd NEVER recommend this shop for your tires.

  Jordan Khembo
a year ago
Very helpful at finding what I needed and others have recommended. But Cratty s was cheaper and still did a great job. Helpful but not the cheapest in town.

  Caitlyn Stewart
2 years ago
My boyfriend was getting his car fixed here, and TERRY guaranteed a temporary inspection, until the headlights were fixed ( he was sending him somewhere), before he put the official one on, which is understandable, but then he fixes the car (which we could ve went to a whole different place to get this all done at in one go), and tells him he just can t put it on till the lights are done, so sitting there paid him the amount for everything to be lied to, we also have the call recorded( i like to record big purchases so i don t get scammed) and then we thought well let s call this light place since he was bugging about the lights being done at this certain place and we call and they don t even do it there ! lol, this guy doesn t even know what he s talking about, so now we have to go take it to a whole other place and. pay again for all the same things most likely, but won t get ripped off like this guy, who seems to only want his money. Such a ripoff. thanks for wasting almost a week of our time !Service: General repairs & maintenance

  Mike Bentley
3 years ago
I ve been a Valley Tire customer since I moved to Erie several years ago. Since, both Terry and Julio have been professional and have always provided top notch service. I would highly recommend To anyone for your service needs.

  Lindsay Doe
3 years ago
I am absolutely disappointed and disgusted on how many reports from family members being taken advantage of by this repair shop. Absolutely deplorable to take advantage of senior citizens and others who don't know any better. Good thing I have convinced these people to bring their vehicles elsewhere and PROVEN to them visually they were being ripped off. Valley Tire Pros absolutely not, try Valley Tire CONS.

  Lori Casal
3 years ago
Called Valley tire to send service for customer with ETA of 90min. They arrived 4hrs later. I kept calling for an update and all Norman would say is he should be there. To the point that they told my customer that they had gotten stuck on another job and then that i had given them the wrong address. Absolutely unprofessional. No stars

  TP S
7 years ago
Awesome bunch of guys there. Terry, Julio and crew definitely know their stuff. Had a transmission issue and they were more than accommodating. They're great with all the family cars and always fair.

  Steven Chrispen
5 years ago
My experience at Valley Tire was great! I had a flat tire with a screw in it and no other shop in West Erie could get me in and out within 1 hour and 30 minutes....Valley tire said bring it in.....so I did and 30 minutes done. Awesome!!