NAPA Auto Parts - Superior Auto Supply

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Schell
10 months ago
Bought new rotors less than a year ago, they warped badly. Returned them under warranty and received a new set no questions asked. Very pleased with the service I received regarding this transaction.

  Kyle Flanagan
a year ago
I had a 5 star experience here for sure! Joshua went above and beyond. I purchased a part here and, when I got home, couldn't get it to fit properly. I called the store and spoke to him. He asked me to take a picture of a couple things, text them to him, and then walked me through, for about 10 minutes, exactly what to do. It turned out it was the wrong part, so he ordered the right one that would be in first thing the next day! Even offered for me to come by the store and put it in for me! That's customer service in a day and age that it rarely exists!! Huge thanks to Joshua!

  Zenaby
4 years ago
Customer Service: Below average customer service. They were nice but I didn t feel they had any motivation to help me. Explained what parts I needed and even asked for help. They were not rude but explained they couldn t help.Overall Experience: Disappointed they did not have a part I needed in stock for a job that seems really common.Recommendation: I would recommend to give them a shot but they are not my first option. When working with cars and needing parts you ll learn you go to who has what you need.

  Brandon Greene
2 years ago
This auto parts store is "average," and nothing special about their customer service is offered here. If you need a part for your vehicle or have a general inquiry, they'll give you the answer. Other than that, there's nothing "over and beyond" the minimally expected experience with this business. Sometimes the employees are rather short-exchanged with you due to their bare bones staffing. Their prices are higher on the majority of their parts when compared to local competitors (i.e. O'Reilly, Advance, and Autozone). I suggest going to a different auto parts store for better prices and higher quality service.

  Julian Jeganathan
4 years ago
Adam was amazing. We had our rear brakes go out while visiting Erie Pennsylvania and the Beautiful State Park. We called him from our hotel room and he was very accommodating. Looked at the pricing and even offered us the AAA discount that saved us a nice little bit of money. Service should be the key to Automotive Sales because nowadays you could buy on the internet or other places but nothing like dealing with someone in person

  Ross
3 years ago
Purchased lifetime warranty calipers. Both rear calipers have already failed, less than 1 year, less than 2000 miles, normal city driving conditions.To get them replaced, the right rear wrong part number was ordered, wasting time and money.Left rear, the wrong part number was ordered. That was corrected , only to be given a VERY close match, that didn t fit. Wrong part again, and issue has yet to be resolved. That s after waiting 1 month for the left rear replacement that I was told would take 5 days.Now feeling stuck, having paid the life warranty upgrade.I DO NOT recommend Napa.

  Don Schick
2 years ago
The people that work here are knowledgeable and helpful. I will continue to do business here. The prices are fair and a customer service in house and on the phone is excellent.

  Kingsley Reese
2 years ago
Asked for a part for my car, they looked it up and sold me the wrong part. Not at all interested in good customer service or being personable.

  Adam L
3 years ago
Didn't have my glasses, but the place smelled alright. Blurry guy behind the counter knew he was at work, so that's always a plus.

  Leland Ford
5 years ago
Great help with getting wipers for my wife's SUV. Even when they accidentally gave me the wrong one I was able to get in and get it changed back quickly

  Mark Hipwell
2 years ago
Easy online orderingThe store manager Joe, is knowledgeable and was able to answer all of my questions and concerns

  King Bourisz
4 years ago
Yo can believe the prices are good here and the parts quality is better then the cheap parts store

  Ken Lott
4 years ago
Been doing business here for years , vary good service. Vary happy here would not change .

  JohnnyThe Restorer
a year ago
Alternators only last about a year even if they are brand new.

  Jay Ruff
2 years ago
Always had my parts and cheaper than other stores

  Mike Wander
2 years ago
Service was little bit slow but they got me back on the road again

  Seneca Shongo
2 years ago
What an awesome guy...carried everything out for at 2860 w 23rd address...

  Dave F.
4 years ago
Napa good service great auto parts for the diyer

  Flow Daddy Fishing
4 years ago
Good people with all the parts you need

  chris manno
2 years ago
Excellent service and price

  Bryston Hollis
6 years ago
Helpful staff. Ok part selection.

  Eric Arnold
4 years ago
. Not an Auto Parts Big Box store

  ed schuler
5 years ago
Excellent service and staff.

  c pot
a year ago
Very helpful

  Dale Rapela
3 years ago
Good for oem parts

  Bob Miller
6 years ago
Good Parts selection

  Jerry Anker
5 years ago
Had my oil

  Becky Hartman
3 years ago
Clean

  mrbitlord2009
7 years ago
Great service