ABC Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  nick heil
a month ago
Been a horrible experience so far. Paid this company over $2k more than a month ago to come install glass and a mag lock. Was told it would be done the following week. They never contacted me so each week that I call them to find out when the work will be done they keep pushing it off another week. It's a different excuse each week and every time you talk with someone they act like you're a burden. If you expect professionalism, timely service, and communication then this company is not your answer.

  Brock Allen
2 months ago
We ordered a glass wall and full glass door for our office. We were told there was a discount if we paid in full. We placed the order in November 2021 and 2 years later after hundreds of calls we have no door and 2 of 3 glass panels. They have made up every excuse including slow supplier, COVID, breaking glass in shipping, office personnel visiting someone in jail.... and so on. Poor service, extremely poor communication, the worst lead times and follow through. Stay clear of this business at all costs.

  Ron Lybrook
4 months ago
What happened to this place? I ordered a simple theropane ln June. Told it would be done in 2 weeks, I finally got it Dec 15. I called many times and told it was on the next shipment, it came in broken,on and on. Being a landlord I have used them many times over the years and they were always good but this last experience was a nightmare.

  Charles Beiter
5 months ago
This "business" will take your money after committing to a job and never return to perform the work. Multiple customers have reported this. When you do call them out on it they make threats and turn you into the bad guy. I would highly recommend going elsewhere.

  Marie Pastewka
a year ago
Customer service is lacking & product quality was poor! On June 1st, I dropped off a window that needed glass replaced. I paid upfront with a 3.5% add on for using a credit card & was told by front counter lady that it would be done in 2 weeks. After 4 weeks with no call, I visited business to inquire about window & was told that it wasn't done. At 6 weeks, my dad visited store to ask about window & was told that there was a 2 to 3 week delay on orders...but this was 6 weeks out! On Aug 2nd, I tried one more time. Front desk lady was short & defensive, making excuses of how busy she was. I suggested that a courtesy call informing me of the major DELAY would've been appropriate for the situation.. once again, excuse of being too busy. She went in the back after ignoring me for a few minutes & informed me that the window would be ready for pick up at the end of the day. At 1230 pm on Aug 2nd, I received a call from ABC Glass informing me that the caulking wouldn't be dry for 24 hours & that I could pick up my window the next day. When I picked up my window, the glass was replaced, but the caulking was poorly done as seen in the pictures. My overall experience was disappointing-lack of customer service, no communication, delivery time beyond what was told (over 6 weeks more) and the poor quality of work. A phone call informing me of the extended time for completion would've definitely been appreciated & recognition of the importance of customer service and communication may help ABC Glass in the future.EDIT: I received a call from Anthony/Tony from ABC Glass & he left me a message. The next day, I returned his call. He said that he called to inquire about my window & wanted to know what was going on. I replied that he obviously read my review and that my window info was there. He stated that he wanted to redo the caulking, but I informed him that the window was already installed. He then offered to send me a gift certificate, which I declined, explaining that I wouldn't be returning to ABC Glass. I told him that I wish someone would've called me regarding the delay from 2 weeks to 8 weeks plus, and also that I respectfully expressed my concern to Fran. He replied, "she's just an employee." WRONG ANSWER.

  JETS BABY
5 months ago
Horrible. Took them 2 months to get a small kitchen window to get fixed. Absolutely rude and unprofessional employees as well. If I could I would give them -5 stars. PEOPLE DONT WASTE YOUR TIME W THESE GUYS!!

  Craig Cook
6 months ago
They did Fluid Film undercoating on our cars. Fast, great job, excellent customer service. My Jeep Wrangler is my baby, they were extra careful not to coat the shocks and parts.

  Mary Lohse
2 weeks ago
Tony is a fraud and a liar. Still waiting for money back after a year of lies and no work done. Now sheriff office involved.

  Allan Collum
5 months ago
ABC Glass was contacted in Jan. 2022 to replace a Store Front Tempered Glass Window that was damaged so they took measurements. In March the insurance company sent me a check for the damage and I paid for the window replacement in FULL. Each time my son called in regard to the window he got the excuse that the supplier was slow..So I called today Oct. 21st to inquire about the glass and talked to Christie? and she was going to call ABC s new glass supplier to find out when they could install. I explained to Christie that if this situation wasn t resolved today that we would file a Civil Suit with the District Justice immediately. I told her I was familiar with this course of action because of my business dealings in the past I will follow up Monday and continue to put the pressure on. My recommendation is to stay clear of this business .lNovember 2023 still no glass hello DJ.

  sandy waechter
5 days ago
Ordered replacement glass for my store front 8 months ago. Paid 680.00 upfront still no glass. Plenty of stories from them of why I have no glass. Do not recommend. Getting a lawyer...

  STEVE KINROSS
a year ago
Overpriced. Shop around. I should have. I did after the fact. That's how bad it was. The owner was rude. The lady that took care of me was very nice, friendly and very helpful. Fran I believe her name was. Sorry Fran I won't be back. Not after your boss almost accused me and you of cheating him out of $5.30. He wanted to catch you not charging me for a cut.

  Tom Chandler
2 years ago
Got my van undercoated with fluid film, but after I got it home and inspected it discovered that there were quite a few spots then didn't coat well (if at all, dry to to touch). They offered to have me come back in and have them take a look at but considering it took me 2 1/2 hours first time I decided I didn't care to repeat that experience.Edit: They did reach out after I cancelled my follow up appointment trying to make it right. I think they would have made a good effort if I went back in, but it wasn't worth the 30 minute drive each way plus the 90 minute wait time to find out during my work day. I decided to buy the fluid film and spray it myself along with my 2 other vehicles that needed it.

  Chantelle Van Hoff
a year ago
We had a pane on one of our French doors break and ABC Glass was incredible in helping us fix it! They were great to work with and so helpful. I would recommend again and again!

  brianne seth
2 years ago
As of tomorrow it will be 7 weeks that I called to get my window replaced! I was told 2 weeks and it should be installed! I called at 3 weeks and it still wasn't in! At 4 weeks I called again and they said it came in on Tuesday (I called on Thursday) and I scheduled it for Friday to be installed. Friday morning I got a call saying they ordered the wrong frame and it would be in the following Tuesday at the latest. The entire week went by and again most of the following! Week 6 I called and was told yes it came in the last week and we have you scheduled for Thursday. I asked why someone didn't call me and ask if I would be home Thursday for them to install it? Had no reason. Now I'm at 6 weeks of no window when I was told it would be 2. Just got a call to CONFIRM my appointment for tomorrow. I said again no I said yesterday I wasn't available Thursday. I'm free Friday and next Tuesday. No availability! So the following Tuesday is my only opportunity to get the window I have been waiting for! 2 days shy of waiting for a window for 9 weeks. If they cared about customer service they would have made sure to get the window in as soon as possible, called when it came in or offered a discount for the amount of trouble this has caused. 9 weeks without a window is RIDICULOUS!Service: Installation

  Karen Holland
2 years ago
Abc glass did a custom order for us. We had 2 pieces of glass cut to put on top of furniture that was older and needed their top protected. The work was not only quality but they did the order in 2 days to accommodate our move out of town. Have used them in the past and always have been pleased!

  Kris
7 months ago
Terrible experience. Stole thousands of dollars with no explanation. I would not recommend this place to my worst enemies.

  Richard Rutkowski
7 years ago
Great experience! My Jeep was finished ahead of schedule. I waited for the vehicle in their waiting room and the work was impeccable. The receptionist was pleasant and very helpful. I would highly recommend this shop to fix your windshield. Their prices are reasonable and the overall experience was good.

  Paul Pitonyak
3 years ago
Not only do they only care about the bottom dollar, they are unprofessional and don't complete the job in a timely manner. EDIT IN RESPONSE TO THEIR COMMENT: This would be a 5 star review if this company had simply told me an accurate time frame for the install of the product they were paid well to install from day one. They then called me a lair in response to calling them out for giving me the incorrect time frame- and then proceeded to take longer then the EXTRA time THEY QUOTED ME.So, in summation: There are easier, more professional, and more honest glass companies to spend your hard earned money with!

  Rob Shearer
2 years ago
Extremely helpful and knowledge, a wide range of services. Fair pricing and a wide range of commercial and residential glazing services and supplies. Custom cuts were always extremely accurate. All around great hometown professional service and product providers.

  Adam Mullaley
a year ago
Great customer service and they got me in real quick for a crack going all the way across my windshield. Would definitely come back if I need any help with any glass issues.Services: Installation, Auto windshield replacementServices: Installation, Auto windshield replacement

  xavien carter
2 years ago
How did my review get taking down? Please peoples stay far away, they didnt show up to court! Running a scheme buisness, now its a ongoing issue to get my money back! I left a bad review 2 months ago, just notice it got taking down! Thank god for Facebook! To put this buisness out there

  Sophie Clark
2 years ago
Super friendly staff! Meghan is an amazing front desk receptionist! Very knowledgeable and caring when my car was broken into! Tech are super quick!!! Overall, great place!

  1976gef100
2 years ago
6 hours to install windshield, interior trashed. I Do not recommend !!!! They didn't even take the time to clean the wind shield when they we're done.Service: Auto windshield replacementService: Auto windshield replacement

  Sedrica Spindle
a year ago
We got our car undercoated with fluid film. Do not park your car in your driveway for a week or so because the black stuff drips.

  Grace Regan
a year ago
My nana had some glass to cut and they cut it wrong and it is not what we asked for we had to wait several weeks to get it and we picked it up and they cut it wrong and they would not take responsibility for there wrong cut

  Bill Wager
a year ago
They fixed the chip in my windshield in less than 15 minutes...very helpful and super friendly

  Lori Schember
3 years ago
We placed an order 4 months ago. They kept saying it will be on the next shipment or that order came in broken so you ll have to wait until the following week. Then they started saying we didn t even have an order placed. Will never use them again.

  Daddy Metro
3 years ago
Great place to spend thousands of dollars only for you to sit and wait for months after they lied to you and conned you into giving them your money on promises of the glass being repaired in a week. Seriously- stay away!

  Mark Wagner
7 years ago
Everybody there is top notch! Professional. Fast. Honest. I went in to have something looked at post windshield replacement and they found the problem (not related to the windshield replacement) and fixed it for free!

  Mary Ann Rutter
a year ago
Great work. I had to postpone a couple of times but they were cooperative.