Twin Pine Ford Service
4.7 (48)
620 N Reading Rd, Ephrata, PA 17522
(717) 733-3673
twinpineford.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Govanny Jimenez
a year ago
Great experience, Mike from the service department takes care of you in a fast and professional manner. Great waiting area big TV with something on all the time drinks, coffee and snacks are free. Overall a really great environment. Staff is very respectful and the dealership is always clean.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Auto tire replacement, Auto maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Auto tire replacement, Auto maintenance, Oil change
David Gracia
8 months ago
My dog ran away. He was found with a few issues. Called them, set an appointment, and as soon as I walked into emergency, I was greeted, taken care of. Nurse, Dr, and staff professionals . Love the service.
Gary Bockelmann
6 months ago
Very pleased with the service and the friendliness I was provided at Twin Pine Ford. I will definitely return in the future and tell everyone about them.Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change
Nick Haldeman
7 months ago
Went in for an oil changez tire rotation, and break check. They got me in and out in about an hour which was great. They respect your time and make sure you know if your vehicle is in good shapeServices: Tires, Tire rotations, Brakes, Oil changeServices: Tires, Tire rotations, Brakes, Oil change
Austin Groff
a year ago
Great service. The service advisors are always so nice and helpful. They walked me through all the issues that I had. I will definitely be going back to Twin Pine for all my services!Services: Transmission, Auto emissions testing, Auto maintenanceServices: Transmission, Auto emissions testing, Auto maintenance
Erica Soulliard
a year ago
During my visits everyone was welcoming and very polite. They worked diligently on the repairs requested and didn't work on unnecessary things. They didn't waste my time or money. They kept me updated on the diagnostic process and repair times. I will never go anywhere else for my car care!Service: General repairs & maintenanceService: General repairs & maintenance
Mark Sorber
a year ago
Appointment was made over a week in advance for 8:30 AM upon arrival I was told it could be until 5:00 PM for the recall service to be done which Ford Motor Company indicated in their recall letter would take from 20 minutes to an hour to complete. Upon my being disappointed they promised me a two hour wait. The did supply a loaner car and upon returning in over three hours I noticed that they were just pulling my vehicle in to begin the service work. I also had to drive over an hour to reach this dealership from my residence. Needless to say very unhappy with their service. Second vehicle I purchased from them at $10,000 over msrp ford maverick. Might be the last
Stephen
a year ago
I have been to many ford dealerships and left them dissatisfied. I have had an overall pretty bad experience with owning a ford, but this dealership does seem a little better at handling service than others I ve been to. Communication could be a little better though. I had my mustang sitting there for a couple weeks unaware that they had no idea when my parts would come. They said they were waiting and it may take awhile, but didn t explicitly tell me if could take months, until I asked about it after I waited couple weeks.Services: Electrical repair, Vehicle Inspection, Vehicle safety inspection, Auto maintenance
Corrine Lambert
a year ago
Twin pine ford service department is friendly and very professional. They have a nice area to wait while your vehicle is being serviced.Service: Auto maintenanceService: Auto maintenance
Courtney Bates
a year ago
Hans was very helpful with whole experience. Dealership is very fair and doesn't steal your money. Thank you Twin Pine.Service: General repairs & maintenanceService: General repairs & maintenance
Dwane Weaver
a year ago
I m very happy with the service that Twin Pine did for me. Their customer service is excellentService: Auto maintenanceService: Auto maintenance
Phil Wilkerson
a year ago
Great customer service. Friendly staff. Short wait time.Service: Auto maintenanceService: Auto maintenance
julio umana
a year ago
I had 2 recalls on my vehicle and they took care of them with no problems.Service: Auto maintenanceService: Auto maintenance
Karen Horst
a year ago
Very comfortable waiting for my car. Very courteous and eager to help with a problem I was having on my Ford siteService: Auto maintenanceService: Auto maintenance
Tim Smith
a year ago
Great service visit at Twin Pines. Appreciate the thorough check and follow up discussion.Service: Vehicle InspectionService: Vehicle Inspection
Elam Allgyer Jr
a year ago
I love doing business with Twin Pine. They are professional and timely with there services.Services: Tire rotations, Vehicle Inspection, Auto emissions testing, Vehicle safety inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Auto emissions testing, Vehicle safety inspection, Auto maintenance, Oil change
charlotte freidly
a year ago
Everyone is very polite and helpful. Only place I take my car.Service: Vehicle InspectionService: Vehicle Inspection
Kay Crockett
a year ago
Good service all around. Friendly people.
Daved Kinsey
3 months ago
Great place
Stacy S
a year ago
Hans is terrible to work with!! Condescending and rude!!Service: Auto engine diagnosticService: Auto engine diagnostic
Zachary Abate
8 months ago
Quick and professional service.Service: Vehicle InspectionService: Vehicle Inspection
Raymond Hoover
a year ago
Highly recommended, honest and trustworthyService: Vehicle InspectionService: Vehicle Inspection
Alycia Arters
a year ago
Great customer serviceService: Oil changeService: Oil change
Mark Herr
a year ago
Courteous, prompt, efficient, friendly
Yen Depaz
8 months ago
Great service
Kenneth Ludwig
a year ago
Always excellent Services: Air conditioning, Oil changeServices: Air conditioning, Oil change
Ed Eisenhooth
a year ago
ExcellentServices: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance
Rebecca Montgomery
a year ago
Recall