Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deborah Thompson
a week ago
Caliber has done a wonderful job on my car, kept me well informed along the way. Customer service was great thank you Jolene for getting my car in for repairs quickly. They also did a walk around to show me everything was done answered all my questions. Reassured me about their warranty on the work they have done.

  Graham Drew
3 months ago
Excellent experience having my Nissan Sentra's front bumper repaired. Quality work and great customer service. If I ever need bodywork repair again in the future I know where to go

  Rebecca Wolgemuth
6 months ago
The body work is satisfactory, but they left the interior of the vehicle covered with dust. They must have had the back hatch up while sanding. Everything including seat belts, headrests, seats, plastic surfaces were covered in fine dust. Not very professional or welcoming. Additionally, the alignment is off. I don't know that the photos show the dust well.

  Joel Leicy
a month ago
Great experience after vehicle damage. Prompt and polite. Above and beyond on customer service and going the extra step to deep clean the inside and outside of our vehicle! Very recommended!

  Glenn Hoover
2 days ago
The repair work looks very good. The job needed extra work. It was refreshing to have the repair work completed ahead of time.

  Tom Owsinski
3 weeks ago
Lack of attention to detail in developing an estimate for insurance claim. Car not done on time. Late for every appointment. They washed my car and damaged the finish.

  Rachel Skye
6 months ago
This was the first time I've ever used Caliber Collision. I had an insurance claim and once they connected with my insurance company, they took care of all the communications to my insurance company. Jolene at the front desk was very friendly and helpful. Justin was my contact. He kept me informed about the progress of my car repairs. It took longer than expected to finish my car, but they gave me the heads up about that.Services: Painting, Body & Trim

  Connie Hibshman
3 days ago
Repairs to my vehicle went smooth and communication was great, work done looks good!

  Kelly Lindenmuth
3 weeks ago
My repair was done in a timely fashion and it looks great. My car was returned to me cleaner than I have seen it since I bought it! Thanks!!

  Dawn L
6 months ago
Outstanding work, great customer service and they keep you updated the entire time they are working on your car. They turn an unpleasant situation into a great one. They definitely have great customer service and excellent workers. Couldn t ask for more.

  Crystal Gensemer
a year ago
They did a fantastic job fixing my car kept me informed on all the steps and she looks beautiful! Mike and team are fantastic to deal with and I highly recommend any work that needs done to your vehicles!

  Samantha Denlinger
6 months ago
I was extremely pleased with the customer service I received from this location. The front desk personnel were especially helpful, and I was kept up to date on the status of the repair of my vehicle throughout the entire process. Though I hope to not need these services again, if I do, I will definitely go back to the Ephrata Caliber Collision.

  Simion Njihia
a month ago
The repair on my car was spot on. very good and thorough work, good job guys.

  Cindy Ledwith
7 months ago
Highly recommend Caliber Collision for any of your vehicle body repair needs! Great customer service and awesome work! Our car looks like the accident never happened! Justin was great to work with! Thank you!Service: Body & TrimService: Body & Trim

  Wilbur Siegrist
2 months ago
Everything from start to finish was wonderful. Very detail work was done. Blending of paint was very good. I would use them again.

  Iris DelRio
a month ago
Very good place, the staff very attentive and nice. Work was done exactly when told. The repair looks very professional.

  Rachele Alexander
a year ago
Had a fantastic experience having my front bumper replaced. It took a little longer than anticipated due to delays with receiving parts. Mike kept me updated throughout the process and he handled extending my rental vehicle for me, so I literally didn't have to worry about anything. When I got my car back it looked good as new. All around excellent work and excellent service.Services: Painting, Body & Trim

  Corie Adams
11 months ago
They fixed my Mercedes Benz after being rear ended by a teenager. My car looks awesome. You can t tell that anything happened to it. They also wash the exterior so it came back looking sharp. I really appreciated that part! They were also excellent at sending me updates throughout the process, so I knew what to expect.

  Brian Robinson
a year ago
I hit a deer in my new (to me) car only a couple months after buying it. My insurance company recommended me to caliber, and my experience with the staff throughout the entire process was fantastic. The shop manager / estimator John especially went above and beyond my expectations to ensure my car was put back on the road. Due to my car being quite rare, the parts were expensive, so the estimate went slightly over the "break even" point to total my car. John had my back with the insurance company to make sure that didn't happen.I ended up coming to an agreement with my insurance company, which was that they would pay the full cost of the estimated bill, however if anything else was found to be damaged, or the calibration of the safety systems required extra labor, I'd be paying out of pocket. It was a stressful couple of weeks, not knowing if I'd be paying potentially thousands of dollars out of pocket. But it turns out that the shop actually went UNDER the estimated bill, and I only had to pay $540, when my deductible was $1000! They really could have jacked up the price on me, and I would have been helpless. I know a lot of other mechanics and body shops that wouldn't miss an opportunity to do that. So the fact I got away with such great service, and didn't even have to pay the full deductible in my situation is absolutely unrealThe car also came back to me in better condition than I left it. One of the headlight modules had to be replaced, and they even cleaned the other one to match it! The panels that were replaced all match and line up perfectly! You wouldn't even know there was damage to it.Overall I was skeptical dealing with a massive company like caliber, but even though the company is the largest body shop in the country, the staff at this location treat you with the same level of care and respect that a small body shop would. Very happy with my experience, and I will be recommending them to all my friends and family going forward!Services: Painting, Body & Trim

  Jerry & Ginny Walls
a year ago
I felt my business was valued and appreciated. Great Customer service in every way!Mike went above and beyond in communicating the process with me.The CC staff took a traumatic event and replaced it with calm reassuring answers leading to a quality car care solution.I would recommend Caliber Collision to anyone in need of timely repairs.Gerald T WallsServices: Steering & suspension repair, Painting, Body & Trim

  Maddelena Stewart
10 months ago
They did Collision work on my BMW she came out looking Perfect , Great Job

  Kristy W
2 years ago
Caliber Collision did a great job with a recent repair for my vehicle. They worked directly with my insurance making the process pretty seamless. The rental process was even coordinated to be able to be picked up at Caliber and I was able to drop it off right there when my vehicle was done.The repair did take longer than initially estimated but that was explained as a possibility upfront. They kept me updated throughout the repair process. Once the final part arrived, they completed the job promptly. I m glad to have my vehicle back and it looks great! All of the employees I encountered and spoke to were very helpful, friendly and professional.

  Christie Gehman
a year ago
Very pleased with the team at Caliber Collison. My vehicle repair was seamless from the initial appointment to rental car and being informed of the progress. She looks absolutely amazing! Thank you Caliber for your professional and efficient service.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Dariusz
a year ago
Great body work, outstanding paint matching, can't even tell that there was work done!.. except for the interior. The wet grinding splashes and paint shop residue on the upholstery and in the seats. I guess they have a small shop and when doors are open, grind and wash from other job ended up inside of my car. 99% of it cleaned up without a trace.Services: Painting, Body & Trim

  Emily Hackman
a year ago
I took my car into be fixed after I hit a deer, while the car looks brand new I was NOT happy with how they DIDN'T communicate on a regular basis with me about the progress! I then got my car back 3 weeks later and about 2 days after getting my car back it starts to shake and idol weirdly after you turn the car on. I took the car back to them and they looked at it and said that it was air control valve that needed to fixed then they said they would call me.... ITS BEEN 3 WEEKS!!! Never called me back completely ghosted me, this is unacceptable customer service and I will NOT be recommending this place to friends and family! You can't run business like that!!!

  Elizabeth Barnett
a year ago
I highly recommend this shop! They did amazing work within a reasonable amount of time. They even took care of some damage from a previous accident just so the bumper would fit correctly. We're very thankful for that.They also kept us very well informed during the entire process.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jay Lehr
a year ago
I always use this place for repairs through Progressive insurance. They keep you notified, the car gets done in a timely manner, and the quality of service is amazing.Highly recommend.I do a lot of highway driving, so front grill and hood damage occurs a lot, and you'd never know it looking at my car.Services: Painting, Body & Trim

  Jordan Brown
a year ago
Very disappointed with the results of a repair my spouse went through after accident. It was discovered after the car broke down again after service by Caliber that parts were installed incorrectly to the point in which "repaired" parts failed and put he health and safety at risk in a major way. Additionally, a lack of eye for detail led to continuous transmission issues due to paint caking over ground screws that was applied to car during repair.We will not be directing our business to this branch at least even if insurance guides us here. It is extremely concerning her life could have been put at risk due to lack of detail on multiple parts of the repair. Luckily, a dealership was able to do the right things and return vehicle in the way it should have been returned in first place. We hope this is a learning experience so that others may receive a higher standard of work.

  Bonnie Stauffer
2 years ago
I had my car repaired here after it was hit by another vehicle backing into my car. Her insurance took liability and paid for my repair. I had to wait longer than usual for my appointment due to the pandemic and parts being available, but at least my car was fully drivable in the meantime. Once I dropped my car off, I received texts about the status of my car each day. My car was ready a day ahead of schedule which was great! The repair appears flawless, the car was shiny clean and detailed. I was quite satisfied! This is a highly qualified shop to have body work done!Services: Painting, Body & Trim

  Terri Morgan
2 months ago
The whole process went well with any problems! Great communication with a fantastic outcome.