AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  douglas brill
3 months ago
Very easy and pleasant experience getting a battery replaced. Eric was chatty and friendly as he installed it right there where I parked. I m not handy with vehicles at all but within 20 minutes of walking in the door they had the whole issue solved. It was a relief to get it taken care of so seamlessly.

  Peter Ruzich
5 months ago
Extremely Disappointed with Management and Staff at Autozone in EastonI am compelled to write this review after a series of deeply unsatisfying experiences at Autozone. My primary issue lies with the store's manager, Edison, whose conduct and management style have significantly impacted the quality of service.Firstly, Edison's demeanor is consistently belligerent and argumentative. During my interactions, he not only lacked basic customer service etiquette but also demonstrated an unsettling eagerness to engage in pointless arguments. Such behavior is unacceptable, especially from someone in a managerial position.Moreover, Edison's lack of automotive knowledge was glaringly evident. For a manager of an autoparts store, one would expect a reasonable level of expertise, or at the very least, a willingness to seek accurate information. Unfortunately, Edison neither possesses the knowledge nor shows any interest in rectifying his gaps in understanding.Another critical issue is Edison's apparent disregard for acknowledging and rectifying mistakes, whether his own or his employees'. This attitude not only erodes trust but also speaks volumes about the store's commitment to accountability and customer satisfaction.Speaking of the staff, it's clear that they are a reflection of their management. The employees under Edison's leadership seem poorly trained and often unsure about basic auto parts queries. This lack of training not only hinders efficient service but also adds unnecessary frustration for customers seeking expert advice.Most troubling, however, is Edison's blatant disrespect towards female customers. On several occasions, I've observed (and personally experienced) his condescending attitude, insinuating that women lack knowledge about cars simply based on their gender. This sort of gender bias is not only outdated but also deeply offensive. It is distressing that such attitudes still prevail and are even fostered in a professional setting.In conclusion, my experiences at Autozone have been consistently disappointing, primarily due to the problematic management by Edison. His leadership style, lack of knowledge, poor customer service, and unacceptable attitude towards women create an unwelcoming and unprofessional environment. I hope this feedback prompts necessary changes, as no customer should have to endure such a dismal shopping experience.

  Wendy Wagner
2 months ago
I cannot thank Nathan enough for his help today! His kindness and help is so appreciated!

  Bryant ralls
2 months ago
Employee... helped me out.... got my items 4 me... that I was looking 4

  Vee Dub
10 months ago
Person doing return very rude. We are customers are not professionals. Some how the cashier is trying to figure out how I order and installed the wrong part. Just kept saying... I dont know how you did that, just made me feel even worse. He did do the return, But had to listen to him so shocked that I made a mistake.

  tony patel
3 months ago
Nathan is good guy I appreciate you work sir

  Shawn Sottosanti
9 months ago
Visited the store for new windshield wipers and Mason was great. He made sure I came away with what I needed and offered to install them himself. Phenomenal customer service.

  Vince Gioieni
a year ago
Found I needed a new battery today. The clerk helped me pick out the one that I needed (Duralast Gold). Mason did an excellent job with the installation. He was both friendly, and efficient. I was in and out in less than 30 minutes. He mentioned how much he liked his job which was easily seen by how he interacts with customers. An overall pleasant experience.

  Elizabeth
a year ago
Beautiful service. So productive and great to have my car seen in a timely manner by great employee's. Such as C. Javier. He took care of battery. Put it in free for me. Which I had no idea, this can be done. I was not here long. Price of battery was reasonable and Mr. Javier was very pleasant and nice to talk too. Thank you. 5 stars for outstanding service, great professionalism and putting in my new battery. Thank you Javier C. Ask for him..

  Kymberlee Williams
a year ago
Happy with the service and I'm also happy with the price incl. my discounts for parts I needed in order to fix my car! Not the mention, the parts were actually in stock too! Def. helps A LOT when things go smoothly and work out in your favor. Huge convenience! :) Well rated Thanks staff. Service was