CARSTAR Fred Beans Doylestown

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bob Egan
2 weeks ago
Exceptional - start to finish. I was constantly kept up to date on the status of the work, and my car was done ahead of schedule, and returned to me 'like new'. I can't imagine a more efficient and professionally run business!

  Firuz Abdukhalimzoda
2 days ago
I told them about their mistakes before I receive it. Waiting at least 2 weeks was ok ,two weeks turned into two months , it s fact they said 7kestimate than changed into 11k, ridiculous. Very bad service.

  Dan Brachman
5 months ago
Please don't pay Carstar or let your insurance company pay before you have approved the repair work. Carstar replaced my headlights with a thrashed used model and caked my front bumpers paint so much that it will never fit into it s plastic attachment points again. The overall paint work repair on my GTI is orange peel. I already payed out of pocket for a headlight that wasn t fished from a dumpster and about to drop another couple thousand on a new bumper that actually fits the body. Fred Beans VW has been very helpful and has given me parts at cost but aren t connected enough under Fred Beans to make Carstars botch job right.EDIT:someone replying on google reviews asked me to call and hopefully resolve this issue. The # that I was asked to call was the same office that has had plenty of chances to fix the botch job. they got close but VW of Doylestown is still fixing what Carstar couldn t and i ll be paying out of pocket. Send me Mr.Beans # next time please.Service: Body & Trim

  Mark Kelly
2 months ago
Phenomenal. Amazing.I have referred people to CARSTAR since being a customer..What an amazing team of people. They have so much self respect and respect for each other and it shows in how well they work and how they treat their customers. Such a rare, almost extinct experience Good or even average customer service however, at CARSTAR, they are just incredible.Respect to the team. Thank you for the up to date communication and thank you for the really positive experience.

  Jess Mosteller
2 weeks ago
I was involved in a fender bender in early February, 2024. After contacting Carstar to start the process of having our Nissan Pathfinder repaired, it was smooth sailing. They kept me up to date with every step and sent updated texts every day on the status of my car. Once I got it back it looked as if it was NEVER in an accident. They even washed the outside of the car and shined the tires up for me before I picked it up! Highly recommend!

  Kathleen Dey Kraemer
a month ago
Very slow. 2 months on a front corner. They told us shorter time. No frame damage. Poor interface with insurance. Too many useless texts. No ownership on the project. Body work and repairs very good.

  Diane Check
5 months ago
I can t say enough about the service I received for my car after it was hit in a local parking lot. Not only did they repair the two areas that were damaged, they took the time to care for my car, and cleaned the inside as well as the outside. I can t tell where the damage was and we are so pleased with the results and color match.Thank you to Paul O. and how much he cared, kept us updated and his team, that did a top-notch job and repair. And they finished early! So happy to get it back before the weekend. Nothing but a five-star review for a job Well Done.Services: Painting, Body & Trim

  Joe Meehan Sr
3 months ago
We recently had some roof damage to our Subaru Ascent. The repair was a little extensive due to the electronics etc over the inside roof liner. The crew at Fred Beans Car Star was very professional in every aspect if the process. The kept us informed of the progress of the repair. The end result was amazing. Our car looks great!!!Thanks for a great experience!!!!Service: Body & Trim

  altosaxes01
9 months ago
This was the most kind, thoughtful, conscientious and professional body shop I ever encountered in 47 years of driving ! I can't think of anything they could improve!I had an awesome experience. The before (on the left) and after picture speaks for itself!

  Samantha Kane
3 months ago
Christine, Michelle and Jim made the entire process of getting my car repaired so easy! The customer service, communication, quality of work, simply everything, was so awesome. Getting in an accident sucked (ESPECIALLY since I only had the car for a month, brand new!), but CARSTAR Fred Beans Doylestown made it suck so much less. Thank you for everything, guys!

  Jessica Krause
3 days ago
Very communicative through text about the progress of my car repairs. Did a great job and finished the repairs earlier than expected

  Alana Caraccio
2 months ago
Car was perfect as new when returned after completed work. Text updates and time/date of pickup were precise. Customer service was professional and courteous.

  Keith Pugliese
8 months ago
Carstar repaired this vehicle after a 2 solid month wait. I was told they would only use a refurbished mirror/ not new for replacement. Well I guess that DID NOT SEEM TO BE A GOOD BUISNESS DECISSION. Did I mention we bought the car at BEANS ALSO? Oh, driving without having the passenger mirror AGAIN is such a joy! Hope we get it done by Halloween... Edited 19July2023Thank you for taking care of this for my Wife on Monday the 17th. I am pleased that you stood up to your work and punctually took care of something that had been a hazzard for months while waiting for an appointment. Thank you again.08August2023The mirror you repaired o 19July2023that you installed failed again. Popped out of the housing again. I hope you fixing it tomorrow will last this time. Difficult driving w one mirror. The OEM mirror worked fine till my Wife had damage on that side of the vehicle. I would expect the replacement would be as robust as the one on the car when we bought it from a Fred Beans dealership.

  Andrea Volm
3 weeks ago
Fred Beans had daily communication and even completed my car repair one day early! I am impressed with experience at Fred Beans CarStar and would recommend to all of my friends and family!

  Paul Cuerou
5 months ago
Car Star kept me updated with almost daily text messages on the progress of my vehicle. They were professional and courteous and they did a perfect job. I would recommend everyone to use Car Star!

  Melinda
3 months ago
Great job and great people! Got my baby back to me fast, cleaned and looking new!

  Craig Greitzer
2 months ago
Bad experience. They couldn t give me a final estimate for some reason. Kept getting excuses and they never kept me informed. After almost 3 weeks, I had to pull the car and have it towed to another collision center. I would never use them again.

  Abbie Gombeda
5 months ago
Fred Beans CARSTAR was an amazing experience for me! It was my first accident so I didn t exactly know how to manage everything. Tom and Christine were more than helpful in explaining the process. I will definitely recommend CARSTAR in the future.

  Lumni Shurdhiqi
5 months ago
Jim Toth - handled everything in the way it supposed to.There was little challanging in the process between Carstar and my Insurance.I think there could be e better service from both sides from Carstar and from my Insurance.What I did not like was if you pay with credit card they charge you 3% fee.Carstar should definetely bring this up to their customer in the beginning of the process and not in the end.

  Lorraine filter
8 months ago
Anyone who needs bodywork on their vehicle-pick this place. They are a well oiled machine-from start to finish!Was told what time to bring it in for an estimate.After that everything was handled for me! Dropped it off and was met by the rental company-who were wonderful as well. Received daily reports on where they were at with my car,as did my insurance company. Was told when to pick up my finished car- they called rental company to pick up my rental as well!The work they did , the estimator Tom, the women at the front desk-they are so nice and know what they are doing! My car is immaculate, the work is warrantied as well! Thank you Carstar for a job done well-really appreciate all you did!

  Linda Hayes
3 months ago
Great!!! Everyone was professional, caring and helpful from start to finish. My car looks great, and I am so grateful for For the great team of people I dealt. with!!!

  Claire Case
10 months ago
I hit a deer and needed front end work done. They did an excellent job with the repair and detailing of my car.These things take time and patience is needed. It did take about a week before I received the first text about when the work would be completed. And my car was actually finished 5 days before the original estimate. The folks here are pleasant and easy to work with.

  Matthew Duncan
3 months ago
Very good work paint matches perfect. The ladies at the front desk are very nice and professional. Consider yourself lucky if you get taken care of by Jim, both times I ve had my car in for service. He has done a great job, keeping me informed and taking care of my vehicle in a timely manner. Calls or emails about the cars status consistently. Just a very good place to do business.Services: Painting, Body & Trim

  Robert Johnson
10 months ago
My car had a mangled a pillar and I did not think it would be possible to fix it to the point where it was pre accident condition. Well I was wrong for sure. I definitely recommend this place for all your body work needsServices: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Jim Scott
9 months ago
I was very pleased with the service I received at CARSTAR Fred Beans. The staff was very nice and helpful, made the whole process of getting my car fixed very easy for me, and kept me up-to-date throughout the whole process. My car was fixed to my satisfaction and I will be back for any future repairs I may need done.

  Matthew J. Finley
11 months ago
Definitely check the fine details on the paperwork. For our car, they charged for a trim pieces that we provided in the car (it was fine - clips all intact), charged for a rim and tire that we had already replaced elsewhere due to the long wait to get into the repair shop. So either the brand new rim and brand new tire were trashed and replaced or they tried to charge us a second time for work that wasn't completed. They also tried to charge us the deductible a second time after we already satisfied it. We alerted our insurance company. Last, beware - they charge 3% on all credit card transactions and the insurance company doesn't reimburse that cost.Service: Body & Trim

  Annmarie Getsinger
9 months ago
From front office to body shop the experience and service very was top notch.You never have to wonder what the status of the job is as you are notified by text regularly.The quality of work is superb. I am so pleased with the results and would recommend CarStar to my friends and family.Services: Painting, Body & Trim

  desma johnson
4 months ago
Carstar is great in their communication and the kindness of their front desk staff is appreciated. Great job on my car too!!

  Robert Wermuth
11 months ago
I had an Amazing experience at car star recently. From the estimating part of our conversation to getting the vehicle scheduled and delivered on time, and delivering on what was promised at a very competitive price. Paul and Christine made the service unbelievably personal, and knew who I was every time I called. Great job.Service: Body & TrimService: Body & Trim

  S B
8 months ago
Did decent work. But had car for 32 days. Manager told me the extra 2 days that insurance would not pay for, he would have Fred Beans or Progressive Insurance pay. He left a voice mail stating this. It was never paid by them and this manager won't even call me to say he made a mistake