Solid Performance KTM

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Simon
2 months ago
So far, everything has been awesome. No hassling, honest answers on all of my questions with patience (I m new to motorcycles and first purchase). Shout out to Hank and Kevin on completing my purchase. Extra thanks to Hank for helping pick the right bike for my needs, and going over all the features and extra tips on owning a bike for the first time. I ll follow up again in a few months

  Shaun Coon
3 months ago
Just bought a 24 KTM 890 adv R from solid performance and I can honestly say that I am blown away at the amazing customer service, experience, communication and knowledge from every interaction with this dealer. Kevin and Hank made the process of buying my bike absolutely painless and I would not hesitate to come back and buy my next bike here. They went above and beyond with a quick prep for me due to being 4 hours away!

  gustavo torres
a month ago
Can't be happier. The service is outstanding, and talk about going above and beyond. They lubricated all the bearings. Suspension linkage and safety tried my shifter

  TK
3 weeks ago
Hank and Kyle in service were amazing and everyone else. They took care of my problem like it was their own and took care of me. If there is KTM bikes in your mind and wp suspension need this is the only spot you need. Thanks

  Christopher Mecier
5 months ago
I made my way into Solid Performance by chance after looking at a bike at a nearby dealership. Very quickly, I was greeted by Hank in Service who was playing salesman and it didn t take long to realize I was dealing with KTM experts who were laid back, willing to answer any questions and provide a no pressure experience. I m about to buy my 3rd KTM from them and wouldn t trust my bikes with anyone else. Both the sales/service/parts and WP suspension shop are equipped with great resources who give you a personalized experience that remind me of why I love to ride and have made KTM the brand in my garage. They make the effort to know their customers and their needs. I drive 55 miles to deal with them and I d drive another 55 miles if I had to. If that doesn t tell you I don t know what would!

  William Street
a year ago
I picked this dealer because I recently moved to the area to our forever home and wanted to have a good local place to work with. These guys are very nice and very knowledgeable of the brand. They were very willing to share info. on riding areas, modifications and local clubs. The wait was long for this jewel and communication could have been a little better but once the bike arrived, they were as good as anyone could expect on explaining the bike, the set up and service of the machine. I would highly recommend this dealer if you want that one on one take care of you experience.

  Andrew
7 months ago
I had a great experience buying my first bike, and getting my first service done here. Kevin was thorough and kept me in the loop throughout the sales process of my 390 Duke, and was kind enough to deliver the bike to me personally, while explaining controls and general maintenance to me with just the necessary details. Though my first service had a scheduling mishap, Kyle was quick to accommodate me however necessary afterwards, was friendly, and did a great job explaining the service process and answering any questions I had. The shop was very well kept and generally just had a great vibe. Can't recommend this place enough for both purchasing of vehicles whether it's your first or fifth ride, and for any KTM service/tuning needs. Great honest business that makes you feel welcome and radiates the attitude of the riding culture. Easy 5 stars, excellent job fellas.

  Jeremy Ke
2 years ago
I usually do my own work on my bikes, and have never willingly brought in my motorcycle into a shop to get service done. With my recent purchase, a Husqvarna Svartpilen 701, I decided to get my first service + install a clutch slave cyl (oberon) with these guys. They're genuinely passionate people and it was a blast just talking with them. There was no weirdness, they didn't try to make me feel bad about bringing an aftermarket part myself; it was fantastic.These guys went above and beyond to take care of my bike. They even did a quick re-route of my clutch / brake cylinder cables, something I never knew I needed.Will definitely be going back in the future for future services!Thanks so much!

  Joshua Fletcher
8 months ago
Hands down the best dealer I have ever worked with. I bought a dual sport after not having a bike for 20 years. The team at solid performance helped me get myself and my bike ready for the trails. They take the time to explain things, let me know when I was overthinking and I've never doubted a penny I spent there. Shout out to parts manager Justin for answering 100 stupid questions for me.

  Vincent Ferraro
10 months ago
Kevin and Nick really went the distance helping me secure my Husky 250 heritage. One thing not advertised anywhere is they race prep every bike before it leaves the showroom. They go above and beyond KTMs recommended assembly process to ensure you get a solid bike. Great experience, knowledge, and expertise in the their inventory. Gave me a complete run down of the bike and made the whole over the phone experience fast and easy. Shop is super clean inside and out. Could not recommend them anymore. Long live the 2 strokes!! Thank again guys!

  Harley10
2 years ago
WHAT THE... WOW!^The only words I have to describe how the suspension now works on my 2014 300 XCW. This, this is how a bike should feel - no more tired turns and rock deflections, gone are the days (hopefully) of unnecessary arm pump. This old bike and I have been through a lot (over 500 hours), but I just cant stop riding it. Now it has been restored to the woods WEAPON of its former glory. This thing was starting to act up (and I went WAY to far on my suspension service), and I was afraid I would have to put the poor old girl out to greener pastures. until I called the awesome guys at Solid Performance. I had an initial conversation and filled out the comprehensive online form for my riding experience and style and off to the races we went. I sent them the suspension in the mail, and said a few hail marys for the tired parts as they left the UPS store. When my appointment day came around Evan called me and we chatted about the parts - not good news. I had admittedly thrashed this thing way to long and hard for its own good and with different spring rates than I knew I needed. Evan was a CLASS ACT and a straight shooter. I appreciate him not mincing words and although I went far over my budget, I am glad I took his advice and put new upper tubes on and new springs all the way around. He worked with me (stubborn as I am) to cook me up some RAD suspension. I only have 1 hour on the bike since then, but now I know how this bike was truly meant to perform. This old girl and I have many more early smoky mornings and misty moss covered mountains to explore. AHHHHH I can smell the amsoil saber and feel new life breathing in my dearest trail companion (imagine if you had new legs!). Believe me, the guys at Solid are truly experts. Many of us shade tree mechanics can do the work and get good results, these results were not good... they are PERFECT. Thanks again guys I can feel the trails calling from creek beds to rocky outcrops, and everything in-between SOLID has your back (and your front) braaap braaap, that's my que. Once again you guys rock and I'll let you know when I need more help (we both know it will come faster than I admit!)-Brandon

  Caleb MacMain
a year ago
A+ Hank and the guys were excellent. Terrific customer service and communication. Would highly recommend and will be returning for all future Husqvarna needs for my Vit 701.

  Avinash R
3 years ago
Brought my '19 SDR in for service before track day. Even though the track raincheck'd, Solid KTM was MORE than accommodating and would get my QS and Track Pack installed before the weekend. This place is so clean, you could eat off the floor. So far, so good. Hank and Justin were very mannerly.

  Daniel McNulty
8 months ago
The guys over at Solid are fantastic. I ve never seen a shop that pays more attention to detail and customer satisfaction. I had a small accident with my KTM, and Hank went above and beyond to make sure that everything was correct every step of the way. This is the only Shop I will be doing business with from now on from a KTM. You guys rock.

  Rob D
a year ago
These guys are hands down the best in the business!! Their knowledge, expertise, and attention to detail is unsurpassed! Thanks for the excellent 500 excf build!

  Ben Balint
2 years ago
After many sleepless nights, stress, depression of failed attempts to sort out the suspension for a 950 SMR. Nobody in NJ could help me! So I started to look further and found this place.After the first call in January with them it felt like I hit the jackpot! I am a better person now, relaxed and happy because I know, I made it. I own a perfect suspension built by these guys. This place is on an other level much better then anybody else around here.

  Joey McKeever
a month ago
Went in for a parts run and they were super helpful and knowledgeable with questions asked. Definitely will be back!

  Mike Kershner
3 months ago
Great service i went in looking for some hoses for my carb even though it was not for a ktm the staff was super friendly and helpful got me exactly what i needed. Just need to get a ktm next.

  Mr. Rogers
5 years ago
These guys were great. I had a few questions and just wanted to browse for my future bike and they were more than willing to accommodate.Not the biggest dealership, it's actually quite small, but they make up for it with personal attention.

  Alex Smith
4 years ago
These dudes will get you dialed! You're looking at a 150SX Rock Gobbler ! I really thought that I was going to buy a set of KYB forks just because of how much I liked my old bike. I figured everyone talks so highly about Evan and his suspension work it might be worth my while.. I had Evan do simple revalve with some tricky stuff they did to rear shock and Wallah! Now I'm keeping up with Graham Jarvis!If you are a KTM fan you'll know how elite these guys are just from walking into place.

  Nicholas Williams
11 months ago
Speaking of Solid's WP Authorized center, I don't think you can find a shop that has a better quality of work and knowledge when it comes to WP stuff. When it comes to suspension performance, the rider holds a ton of responsibility in having the knowledge to ride the bike properly and adjust the suspension accordingly, but having a tuner that has a detailed knowledge of chassis dynamics and suspension technology plays a massive role in being able to nail the settings for each rider. This is where Solid shines - if you're honest with them, they can give you the prefect settings, and you'll no longer be battling with adjustments to compensate for a poor setup. On a few occasions, Evan and the crew have gone out of their way to reach out & reply after hours when they didn't need to. Kudos to them for all of their hard work and for being the worldwide leader in WP suspension.

  Mike Prouse
a year ago
thanks solid performance for finally resolving the issue I have with my KTM.I took my KTM to my local dealer and spent hundreds and hundreds of dollars to no avail. then I found a local guy who was supposedly a wonderful motorcycle mechanic in none of them could cure the problem I was having with my KTM. Evan That's solid performance worked on my suspension and steering head and took out the hopping that I was having with the motorcycle. with one visit my whole issue was resolved and the bike runs like new again. The great thanks to Evan and all the guys at solid performance.

  Amos Mentzer
a year ago
I met the Solid Performance crew at Dirty Dabbers 2022. Brandon set the sag on my bike for me in the dark on Saturday evening and it made a world of difference. The bike handles much better and his explanation was very knowledgeable and I learned a lot. It was a great experience talking with him and he took his time talking with us and even at 9:00 in the evening. I would definitely recommend working with the guys at Solid Performance.

  Arthur Emery
a year ago
The Beat dealership I ever been to, they're professional, very friendly staff and nonsense, would highly recommend this dealer!!

  John Musser
a year ago
Great customer service from the entire team and by far the most knowledgeable wp suspension guys around. They actually take time to hear me out and answer all my questions each time I m in there, and most importantly great prices on parts, typically better than online, so why not support the local guys!!!!!!

  Alex Jarden
2 years ago
Absolute best KTM / Husky dealer on the east coast. These guys have a huge passion for what they do. It's always a pleasure when I get to go to this shop for parts or more rarely, a new bike. Highly, highly recommended!

  Steve_Kamrad
3 years ago
I only trust Solid Performance to work on my KTM. They have literally never let me down. I've taken my bike in for major services and left and went right to an enduro and never had to check anything on the bike. Not even a bolt. Everything is not only done right the first time. They do the work and show me the parts after and give a detailed print out of the service work done. Their suspension service is top notch and worth every penny. They really make you feel like one of the team and they really listen to you when you drop off your bike and explain to them what you're looking for. Any damaged bolts or broken parts are always found and replaced. They even put anti seize or lock tight on the bolts that need it. They're flat out amazing.

  P
4 years ago
As the countless previous reviews state, excellent dealership. All the fellows I interacted seemed very genuine and you can tell motorcycles are their passion, fellow enthusiasts. I just picked up my first motorcycle today and the process could not have been simpler, I purchased here (1hr drive) over a dealership that was 5 minutes away due to the fact that I experienced consistent communication, honesty and full transparency with Kevin S.Highly recommend Solid-KTM couldn t have asked for an easier process. This is how all dealerships should be!

  josh nielsen
3 years ago
Wow. Just freaking wow. I have a KTM Electric and its hard enough finding a dealer to service but to find one like this was truly amazing. Hank and Kyle and the whole service team deserve a gold medal for service. Beyond anything I have dealt with in any service department anywhere from KTM dealers, Husqvarna dealers, Yamaha etc. Above and beyond they really worked hard for me and got KTM to honor a warranty that I didn't think was possible. Friendly, honest, professional and hard working. You cannot do better. Makes me want to move to PA to have regular access to this dealership. Great job guys - Thank you so much

  Christian Ternus
5 years ago
I went to Solid Performance to get my KTM 1290 Adventure lowered and have the suspension set up. Brandon and the guys there took great care of me, doing the whole service in one day while I hung out in the shop. Super friendly, straightforward explanations of what they're doing and why, and the bike now rides like a dream. Couldn't ask for more.